I highly recommend the Aspen Grove location as the folks are friendly and also knowledgeable. They helped me so much today with my phone.

The two people working at midday on 12/31/26 were remarkably condescending and unhelpful. They wouldn't stop talking long enough to understand what the actual problem was. Instead, they chose to cut us off and loudly talk over us with condescending, unrelated, rambling monologues which had no bearing on the issue we were trying to explain, treating us like we couldn't even read. I understand this is probably a difficult time of year but you really ought to make sure you understand the actual problem before you begin trying to deflect it. Those two really made fools of themselves and the company they represent. Customer-facing positions are probably not a good fit for them. read more

I had the absolute pleasure of working with Mason today when I upgraded my husband's and my phone. I also met with Ray, the manager, the consummate professional. I was there for a couple of hours but never felt rushed. Mason worked diligently to ensure that I was getting the best possible service for our account and was patient in presenting all my options. Walked out super satisfied and glad I stopped in this store. This hasn't always been the service I've received at different Verizon stores, so I'm over the moon happy with the service I received today from Mason and Ray. Go see them. They're worth the trip! Not sure about the other reviews because I had A+ service today and will definitely go back. read more

This location must have made changes based on previous poor reviews from years ago because my wife and I have been here several times in the past 3 years and have always been met with helpful, knowledgeable, professional employees. The place is clean, organized and when it's our turn to get assistance, they take their time to make sure all our questions get answered and we leave satisfied. read more

Verizon - View from the entrance. - Mobile Phones Near Me - Littleton, Colorado

Sydney/Sidney was one of the most condescending, least patient, and rudest people I've ever met. I came in confused as to why I couldn't authorize a device I was attempting to purchase. Off the bat, she was rude, and only worsened as my stay continued. Rather than patiently explain my issue or offer an alternative, she chose to be both aggressive and downright mean. Even her coworker, who I was not able to get the name of, noticed her behavior. He suggested she go to the back to do something else while he assisted me, which she promptly refused. The man that assisted me was much more understanding and easy to work with, speaking to me with respect and being patient with my questions. I'd rather switch to a rival service after 4 years of being with Verizon than have to deal with her again. read more

John was amazingly patient and helpful in adding a line and finding the most cost effective way to upgrade. Thanks!! 8/2/23 read more

Verizon - iPhone - Mobile Phones Near Me - Littleton, Colorado

I was just in there asking to buy an iPhone and Carl was very informative on their promotions and other service bundles. He was friendly and knowledgeable. read more

Was all ready to pay cash for a new iPhone because of T-Mobile's network issue. Showed up at 9:05 (supposed to be open) and a gal with a backpack was walking the same way. I overheard her say something to a young man sitting under a tree. I called to her asking if she worked at the store, and was she going to open. Refused to answer me. I asked again, Miss? Do you work at this store? Keep in mind we are right next to Panera Bread, my favorite coffee hangout. She finally says, "Sir, I can't help you right now!" I said I didnt need immediate help, just wanted to know if she was going to open the store as that was where I was heading (was gonna wait to give her time by grabbing coffee at Panera. She refused to answer, just ignored me. Rude. But it also helped me decide to use AT&T instead. read more

It's been a week since Verizon had me fill out their smartsheet to show me that they have integrity and care about their customers. After filling out their smartsheet they said they would be contacting me within 72hours. Where's the care for their customer? Here are the facts that they steal from their customers: If you have autopay you give Verizon the right to charge you whatever they want. They tried to steal$14.32 from one customer and I caught them! How many customers did they do this too my guess is millions! As of July 25 2023 they have over 114million retail connections! So stealing $14.32 from every customer at least once per year that's over $1.6Billon that they steal from their customers a year! Check your auto payments folks you are making Verizon and their executives very rich by stealing from you! I would love for someone to prove me wrong and that this issue I've had with them is 1 in 114million! read more

We literally walked to move our service to Verizon (didn't even need to sell us) from AT&T and walked our completely pissed and will never use Verizon. Short story, we wanted to move service, we did all the research on our phones (which worked with Verizon per their own web site where you check you IMEI), found out our early termination fees (at AT&T) and the level of service we needed. Basically, here we are, here is what we want, take our money! We walk in and are put in the queue and got a service attendant quickly. Now comes the insane hard sell - how we had it all wrong and we really needed to buy new phones, then they would pay ET fees and oh we didn't know what we used so they suggest a plan double what we have ever used. Result? A bill $50 more than currently pay and the idiocy of buying new iphone 6s even though we just bought ours and they work on Verizon! The manager and the service attendant kept trying to talk to my husband and I separately and confuse us. It backfired, when my hubby and I looked at each other and just walked out. Really deceptive. Really a bad experience. We went to T-mobile and had simply wonderful experience and are SAVING $25/mo with better service (oh and our phones work on their network). Yuck to Verizon and this store! read more

Carl is awesome. He helped me and others promptly with phones- making the process to find assistance effortless for me.

I recently upgraded an existing phone, going from two separate iPhone 6s units to a single iPhone X plus ported number in GoDaddy (so both prior lines ring on one phone). The Verizon agent at this store botched things up badly, forgetting to activate my primary line as well as installing the wrong SIM card in the new unit. I ended up missing a whole day of work calls and had to make several trips to the store to resolve when the agent failed to respond to a host of calls and texts directly to him. They also sold me a Mophie battery pack without sharing that there is no possible way to use a headphone adapter with the Mophie on the phone. When I tried to return the Mophie, I was told I couldn't and should upgrade to Bluetooth headphones (instead of my wired noise-canceling Bose headphones, which I strongly prefer for work calls and noisy airplanes). An expensive proposed "solution" given unapologetically, in fact with a tone of annoyance toward me. Policies aside, the two sales folks I dealt with were intense with the upsales on Apple Watches and other accessories and not focused on providing me with solutions specific to my needs. I felt they had complacent attitudes and lacked attention to detail I provided. Overall, their mistakes cost me several trips and what added up to the equivalent of my full work day. I won't go there again. read more

unhelpful, rude and condescending. Will never go here again unless I absolutely have to. I just wanted to change my phone number and I've had no issues with this in the past. I haven't had this experience before and honestly it makes me kinda furious. Why talk down to someone when you know they understand what you're talking about ? Makes no sense to me. Not sure what happened to this store but not happy. I've been coming here for years. read more

I was waiting for a long time as the store was busy and I had a difficult issue to resolve. I had to use the restroom at this point, I was told they do not have public restroom and was directed to go to Chilli's, which also does not have a public restroom with signs stating so all over. Not cool read more

All stores are understaffed right now, which is understandable, but not the reason for the two star review. The place doesn't run efficiently. I watched one customer spend 3 hours there activating a few watch. I had a 5 minute need to activate a new 5G phone. I waited 2 hours for this 5 minute task. Several customers had the same easy tasks, but were forced to wait. I encourage Verizon to try to manage more than one customer at a time. Multi-task. read more

Told by the representative in the store I would get some promotional bill credits if I switched my service to Verizon and bought a new phone. Upon receiving my bill the credits were not there. I called customer service and was informed that the promotion ended 11 days prior to me buying my phone and the rep at the store was informed of that when he set up my account. I will never shop at Verizon again! I am stuck paying the phone off at full price and switching service to a more trustworthy company. The representatives in the store are liars, buyer beware. read more

Do not come to this location for help! I have been here three times for three separate issues and they are nothing but rude, rude, rude! When you walk in to give them money for upgrades, they cannot even say hello. Absolutely not willing to solve any problem outside of the simple. Look elsewhere for cell phone coverage, or at least find a different location!!!!!! Awful! Zero stars is not an option. Apparently, the person who pushed me to write this review is the store manager. read more

Manager John refused to help us... We made a bunch of changes to our account a month ago in this store and when we got our bill we were still being charged for a line and phone that we traded in. We tried to resolve it by phone, but decided to go back to the store instead. We talked to the manager who said he was too busy to help us because we came in 40 minutes before closing. The store was not busy. He told us to call Verizon 800 number. We said they weren't very helpful, and as a 30 year customer, we would expect him to fix the problem they caused. We asked him to call on our behalf. He refused and said he is just focused on selling. Its funny they had no problem adding lines, but he can't cancel one? Avoid this store. They will tell you what you want to hear to sell you, but will not fix their mistakes or make it right. read more

Great customer service. The staff is intelligent about the different plans and different cell phones they have available for clients. No BS, told them the problem with my bill and they fixed it immediately. I switched from Sprint in 04 and glad that I did. Are you in? read more

I LOVE their customer service. They are patient, helpful, and I the whole time we were working on our new phone plan I didn't feel pressured. Garrett and Derek helped us. Derek was super chill and made everything seem so relaxed even though I am in the middle of moving here and budget has been stressing me out. Garrett was able to think of ways we could get what we wanted and what we needed without breaking our wallets. I am so happy that I finally switched back to Verizon. read more

Steve is the man! The first time I went into this store he quickly transferred my contacts from my phone to a warranty replacement and showed me how to clear everything on my old phone before sending it back to Verizon. Flash forward a few weeks and I'm back in the store after upgrading my phone at Costco. Steve transferred all my info no questions asked, and then switched my husband's phone number to my old phone (he broke his and isn't eligible for an upgrade yet). Then he hooked me up with a great deal on a car and screen protector (that he took the time to put on for me). Next time we need an upgrade, or anything else, we're going straight to this store. read more

We have a business account with Verizon and this is the closest store to our office, so I've been in many times. I've never had what I would describe as more than a mediocre experience, and have often left frustrated and without issues that sent me in for being solved, but today stole the show for terrible customer service. Went in to upgrade one of the phones on our account. Was "helped" by Winn. He was clearly annoyed that he was dealing with a business account that didn't have separate activation fees, and that we wouldn't have to pay the full retail price of the iPhone 8 we were upgrading to (in about 20 minutes, it became clear that this was likely a commission issue for him). Then he pretty forcefully tried to do the whole "sell a case and screen protector" spiel multiple times, even after politely being told that a case and screen protector had already been purchased (I mean, we're leaving the store with the phone still in the box. We don't need to bring every accessory to the store with us!). He even argued with me about the glass screen protectors and derisively asked me why I would "ever" use anything else. //eye roll// Sorry, I like what I like. Sorry that I'm not sorry it's not adding to my total sale price here today because Verizon doesn't carry the screen protectors that I like to use and I buy them elsewhere. After we finish up and Winn only prints one receipt after being asked to print two copies (we're a business, and sometimes need multiple copies of things. Sorry, dude), we ask about the Gizmo Watch they have for kiddos, and if it can be used or activated for short periods of time. Yes, it will go on the business account because parent's phone is on the business account. Winn launches not into an explanation of how this product works and its features, but about how "that sucks for him as a commissioned employee" because if it's activated and reactivated a couple of times through the year, it hurts his commissions, especially since we don't pay activation fees on a business account (but we do pay a VERY hefty monthly fee for our 15+ smartphones and tablets and data and all that) . Guess what, Winn? My life, and my business partners' and employees' lives, don't revolve around you and your commission report. If someone needs to activate and reactivate a device because that's what works for them and *their life*, tough you-know-what. We tried again to ask him to explain the device. Again, he launched into how the way we wanted to use it would affect him, and "how come we can't just give up one Starbucks a month to leave it on all the time"? ARE YOU FREAKING KIDDING ME??? Way to make assumptions about someone's lifestyle... This isn't the way you explain something to a client/customer, nor how you provide any level of service, but it's become abundantly clear that the name of the game at this location, and especially with this employee is "COMMISSIONS". At this point, we just walked away, still without ANY information on the Gizmo. This experience was pretty typical of the kind of crap that goes down at this location. I'm done with contributing to the commissions of these "Solutions Specialists". We exclusively use Apple products, so thankfully, I can just go to Apple and buy everything instead, and have it activated over the phone with Verizon customer service, who so far, has been 1000% times better than Winn, Tisha, Josh, and two other employees who work at this location. Bye Bye Aspen Grove Verizon store. Hello to only buying at Apple and dealing with the 1-800 # for Verizon. Who manages this location?? Perhaps you should look into doing some serious training with your employees... read more

Terrible customer service. Couldn't help me with the insurance I have through VERIZON to have my $1,200 dollar phone repaired or replaced. Only help I got was to contact corporate to utilize my insurance. Lady was bitter and by no means any help. read more

I wish I could give negative stars! I have dealt with the same tech guy in the past 4 month. Longish hair looks completely depressed . The first time I dealt with him he told me he does not enable customers and they should google their problems. I am not kidding! Thank god another tech clicked a couple of things and my problems were solved. Today I return because I have an invalid SIM card reading...same jerk guy walks up to me looking like he is the most depressed hating his job person on the planet. Once again I tried to explain my problem... His attitude sucked. I couldn't take it beyond 3 minutes and left the store. Went to the Verizon at south glen and was professionally helped. I called Jason at aspen grove and he was very apologetic and said they will handle the problem. I will never return to this store. Worst customer service I have ever experienced . read more

Went to upgrade my basic phone. No basic phones available and the ass mgr had no way to get me one other than mail order. They had several basic phones but she would not allow me to upgrade to one of them. So much for free phone every 2 years read more

The help we received was great. My friend lost her old iPhone in an Uber the other day. Luckily she had an upgrade available on her family plan. We were in and out in a flash. read more

This is probably my favorite Verizon store. I purchased the last two phones at this one probably because the guys there are very knowledgeable and helpful. The odd part this time, though was that at the end of he sale I was transferred to someone else to complete the sale. She wasn't the most pleasant person, but I did leave with new phone (finally). So my goal was accomplished. read more

Store is too small for this busy shopping center. The wait the 2 times I've visited was over 20 minutes, which is just silly when I just want to ask the associate a straightforward question about their plans (yet they take my phone number then tell me to "walk around" without an ETA, unless you ask for it). I don't fault the employees, they are friendly and as helpful as possible, but this store is ill equipped to handle volume. Plus, going into a Verizon/carrier store is already about as fun as plucking my nose hairs. Their 800 hotline has always been extremely helpful so I guess I'll just stick to that. If you HAVE to visit a Verizon store, go to the one on Evans and Colorado. read more

Outstanding customer service ! They are super busy , but be patient they do everything they can to help everyone . Always courteous and polite . read more

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Typical Verizon store, long wait time expensive products, contracts etc. Staff is hit or miss. Depends on who you deal with and what day it is. Just be prepared for at least an hour of your day to be wasted as you sit waiting to come up on the "turn" tablet read more

Terrible customer service. The person we were on the phone with hung up on us. She didn't know what to do so she left. A real half ass job if I have ever seen one. read more

Excellent service! Debra provided my wife and I excellent service today. She was upfront and clear about everything that was going to be on our next bill and everything that we were going to be charged. She was very helpful and patient through our several requests with setting up our new phones. She was not pushy or anything with any products. Highly recommend her as an associate. Jason checked us in and seemed helpful, but we didn't work with him. read more

This store is the least helpful verizon I have ever been too. If you have time drive up to longmont and or fort Collins. They won't help you and will charge you as much as possible. I repeat do not go here!!! read more

This store USED to be awesome. This store USED to embody customer service. Bought a $850 phone last month and was told they no longer do backups for customers of their songs, contacts and photos. So they basically are there to sell phones and try to upcharge you by increasing your plan needs. read more

Be very careful of the sales people at this place. We bought a Galaxy S7 there in the end of October and they said there would be no sales till end of the year. Then come Black Friday, and the very same phone that we bought went on sale. We're paying $28 a month and now the sale is $8 a month. As soon as we are done with this contract on Verizon, we're going to switch to Sprint. read more

Went here with my friend after our show at the Alamo in this trendinista upscale strip mall (Aspen Grove). He wanted a simple car charger. They didn't have any of the most basic model in stock, but wanted to sell him an extra $15-20 of accessories he didn't need with the next cheapest charger. After wending our way through 5 minutes of discussion, my friend found something that was not what he wanted but met the most basic of needs he had. It strikes me that a communications-based/cell phone store in a upscale mall that seems to radiate quality and luxury to the naked eye would keep a better stock of basic chargers for people; not everyone wants to fork over $55 for a charger with a build-in bidet extension, capiche? Help had a little bit of an attitude too so...Hassaaaaaaaaaaaan CHOP!! *ka-thunk* 2 stars. read more

FACT: This store is the suck. Is it possible to give them zero stars? Allow me to explain... I have a 3 strikes and you're out rule. Since this is the closest store to my house, I've given them more than three tries. Every single time, their customer service has stepped down a notch. Allow me to elaborate on a few of my experiences at this particular store... First time: I stopped in to get a car charger. Easy order, right? Nope. They made me type in my number and wait. "I can see the chargers right there, can't I just help myself?" Apparently, I needed to wait 30 minutes for a technical service person to assist me in purchasing a car charger. After all, it's the next thing closest to splitting the atom, right? Second time: I had battery issues with my phone. I typed in my phone number and had to wait 40 minutes for assistance. I patiently waited... and waited... and waited. I was then assisted by a technical support guy and sent on my way. Third time (aka: my worst customer service EVER!) I had battery issues again with my phone. I stopped in, typed in my phone number and waited... and waited... and waited. One hour later (yes, I said ONE HOUR) my number was called. The girl informed me that I'd have to leave my phone there so they could take a look at it. She told me to come back in two hours and they'd have it fixed. I showed up two hours later and had to wait thirty more minutes. The girl then called me up to the counter and informed me that she couldn't fix my phone. She also informed me that she wiped my phone clear, which DELETED all of my contacts, calendar info, memos, photos, videos, etc. I gave her a second look and asked, "You're kidding, right?! Why didn't you call to ask my permission before you deleted everything?" She said (and I quote), "Oops, my bad." She then asked for assistance from the associate next to her. He asked her to hold on... want to know why he asked her to hold on? He was TEXTING on his phone! I then asked to speak with the manager (I knew exactly what the guy looked like because he's the one who took my information when I first dropped my phone off and he had the word "Manager" on his name tag) and right when I asked, he was in earshot. He then proceeded to step in the back and the employees (the helpful girl who erased my phone and the awesome technical support guy who was texting at work) informed me that he was on a break and he wouldn't be able to help me for another hour. The girl then gave me a different colored battery to place on my phone that was a totally different color (which you could see because of the way the battery snapped onto the phone. I looked like one of those ghetto hooptie cars that have the sanded down doors on their lowered Buick. I left furious and called the Verizon customer service 1-800 number when I arrived home. What a difference! They were courteous, helped me fill out a complaint, followed up with the complaint and helped me solve my problem. I will never, I repeat NEVER patron the Aspen Grove Verizon store again. I go out of my way to the Streets of SouthGlenn store on University and Arapahoe. They have amazing customer service and the staff is completely knowledgeable and friendly. read more

Went in on Thursday 9/12 to upgrade to a new iPhone. Manager met us at the entrance, took our existing Verizon phone #. There were two other groups in the store. Immediately got a text saying we were next in line, and Mgr said 10-15 mins. We looked around a bit then sat down. Noticed other people being helped before us, people who came in after we did. Waited almost an hour before I started looking for the manager. Manager was nowhere to be found (it was lunchtime, I guess). We walked out. Will make an appt with the Genius Bar instead (should've done this in the first place - my mistake). read more

Promised a savings of $5/month by an employee and was told, after the sale, that it was not possible to get. This was a $120 loss over a two year contract. Store manager, Ian, did NOTHING to make the misinformation perpetrated by his employee right. Deal with Verizon on line and DO NOT GO TO THIS STORE! If I could give zero stars, I would. read more

On a side note it's interesting to read how consistently negative the reviews for this particular Verizon outlet are on the whole. My i6 unfortunately stopped working after 4 years and I decided to drop in to glance at replacement options. The store was predictably quiet for a weeknight, but the female representative with short red hair who approached me soon after entering seemed to have a distinctly confrontational approach to customer service. Stated more simply, as regards all questions posed to her she seethed attitude from the very first minute of our interaction, to the point where upon exiting the store I simply walked out silently in disgust. Against my better judgement in hindsight I then however turned around, went back in, and accused her point blank of being very rude and condescending. Her nonchalant, overly sarcastic, seemingly canned response? "Well I guess we can both learn from each other." Hmm. And tell me please who exactly was the customer in this instance, who potentially would have spent upwards of $500-$1000 on a new telephone from the company she so inadequately represented? I've been a Verizon account holder for over 10 years, and have no real issues per se with their products, service or pricing. However from a purely customer service aspect at its most basic, this was without a doubt the worst experience I've ever had interacting with any representative of the company. It begs the question of not only what exact criteria is used when hiring agents at this location, but also what guidance and supervision is provided to them? Once I make my decision I'll definately be sure to travel to a different store, despite the fact that this one is located literally 10 minutes from my home. The irony is that I could bought lunch for my kids down the street at Chik fil a and gotten more respect on a $20 tab than I would have gotten at Verizon spending fifty times that amount on a new phone. Completely different businesses, completely different experiences. To borrow the words of the sales associate I dealt with today, maybe Verizon could learn from them. read more