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Cricket Wireless Authorized Retailer

1.0 (4 reviews)
Closed 12:00 pm - 5:00 PM
Updated 2 weeks ago

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4 years ago

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AT&T Store

AT&T Store

2.0
(4 reviews)
1.0 mi

I can't select zero stars. I've never watched someone treat a person so poorly. Sierra was…read moreincredibly rude to another customer while I was waiting to be helped. The other customer came in to pay his prepaid bill. He wanted to pay his bill in cash. The other associate informed him that they would not be able to give change so he needed to make sure he had the exact amount. The customer was confused, he asked what happens with my change. That is when Sierra interrupted and says that it's tax. The customer then asked, "so I then get taxed twice? Once on my bill then on the $80 I want to pay. What is that?" Sierra responds with,"well that's Uncle Sam!" What an incredibly rude thing to say. The customer was noticeably confused and was asking for explication. Sierra was so terrible to this customer who just wanted to pay his bill. We decided that we no longer wanted to wait to be helped. There were two associates here today. Sierra and another. From the moment we walked in Sierra had been sitting at a table helping another customer call customer service. Meanwhile the other associate sat at the neighboring table. They told us they would be with us in a moment. I did inform Sierra that I felt the way she handled the situation was not great and I tried to let her know where the confusion was, but she could care less. She kept a smile on her face and essentially told me she would not change the error of her ways.

My husband and I came in store to trade his phone for the new Pro Max over the weekend. When we…read morewalked in we were not greeted but instead were hit with "do you have a mask?" Andrew is handling our transaction today and was extremely unpleasant to the point where I literally have nothing good to say. There was not a single smile on his face or in his tone. He didn't ask about what we were interested in or even have that "retaily friendly curiosity small talk." Instead, he tapped his foot, made little eye contact, checked his phone a bunch, pushed extremely hard to upgrade services, buy accessories - things we actually may have been interested in if he didn't put such a sour taste in our mouth. I came back today to turn in the old phone and had the exact same experience. I have worked in retail management for 10 years, I would be making changes if I knew attitudes like this were happening in my stores. This is a great example of how not to do things and how not to treat people.

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Cricket Wireless Authorized Retailer - mobilephones - Updated July 2026

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