Joseph (sr mobile expert) was so amazing and patient with us! I brought my partner's family over to…read moreswitch from Verizon to t-mobile and he made the process so smooth. Despite being here for 3+ hours discussing phone and plan offers, he was never impatient or rushing us. (We are still here). Thank you so much for your time and patience Joseph!

I wanted to reach out to you to let you know I had an issue when I moved my 4 phone lines to T…read moreMobile.   I was an AT&T customer for many years.  I decided to make the change to T Mobile after I reviewed the plans and options for service. On Tuesday May 16th we came to your store on Arapahoe Drive in Centennial.   We met with JP, your associate.   We spoke to JP about transferring all 4 phone lines to T Mobile.  We were turning in 4 IPHONE 13's (2 pro max and 2 pro).    We spoke to JP about how much this would cost to move service to T Mobile.   JP ran the numbers and assured us that we would not be out of pocket to move all of the phone lines to T Mobile.  We asked multiple times about the cost of the trade-in's and new phones we were receiving.   JP continued to reassure us that we would not be out any money to transfer service and get new phones with T Mobile.   We were going to move to T Mobile with 3 of the 4 phones on that Tuesday night.   My daughter lives in OK and would transfer her service later that next weekend when we were in town.   We left the T Mobile store with no money paid on Tuesday night,   JP even reassured us that we would not pay anything more when moving our daughters phone on that weekend.   JP even stated that we would have a $550 credit on our account. His exact words.   WOW I have never seen a credit that big.   You won't have to pay a phone bill  for a couple of months. Fast forward to Saturday morning in OKC at the T Mobile store in Moore OK.   The associate working to transfer service for my daughters phone works up the deal and deactivates my daughters phone to move service.   The associate then tells me that we have to pay $330  to transfer my daughter's phone over.   I spoke up and stated we were told we would not have to put anything down and would have a credit on our account.  The associate in Moore explains our EC and how this works.   JP never explained an EC or how much in the negative we would be by trading in 4 phones and getting all new 14 max phones.  We understand how the EC works now that another associate explained the process.   We would have made different decisions on which phones we were buying from T Mobile if these numbers would have been explained to us on that Tuesday night.   At this point we had no way of backing out of the service change.   Our phones had been taken by JP in CO.   JP explained to us that the phones would not be able to be given back if we changed our minds.   We understood at the time on Tuesday night we were not paying anything down and we had a credit of $550.  We agreed to make the changes and gave up our phone. I called and spoke to the on duty manager in CO while in the OK store.  The manager in the OK store was frustrated with the CO store manager when speaking to them on the phone.   The manager in the Moore store disagreed with a lot of the information we were given to by the people in the CO store.  He became even more frustrated with the phone call and asked that the head manager of the store call us Monday morning to fix the situation and hung up on the CO manager after nothing was accomplished.    The  manager stated that she could not help me and would pass along my information to Lauren, the CO store manager, to call me on Monday. Lauren calls me on Monday afternoon to speak about the issues we had with signing up with T Mobile.   I reviewed the incident with Lauren.   Lauren stated that she spoke with JP and JP had in fact given us wrong information.   Lauren stated that JP was not acting intentional but agreed that JP made multiple mistakes when working up this multiple phone deal.     I asked Lauren to give us a credit for the $330 we had to pay upfront to get the service.  She told me she could not give a credit for $330.  She offered a credit for $100 dollars. I feel this mistake by your employee cost me $330 dollars out of pocket.   This was something I asked multiple times to JP while working the phone deal.   Each time I was reassured we would not have to pay out of pocket for the deals he presented. I was excited about switching to T Mobile but this interaction has left a sour taste in my mouth.   In fact your store manager Lauren suggested we hang on to our phone for 3 months and go back to AT&T.   The $100 credit and an offer to go back to your competitor is not how you make a new customer happy.   I was dumbfounded by the suggestion of your manager. Please let me know how you can make your newest T Mobile customer happy with the poor customer service I have received so far in my experience. Thank you for your time.  I hope to hear back from you soon. Craig Bartley 4058225982

This AT&T location USED to be horribly managed. But, when we didn't have time to go clear out to…read morethe mall and we HAD to get our newly purchased phone up and going for work. We thought we would give this location a try--if we weren't happy, we'd head out to the mall after all. We are so glad that we chose this location! Parking was easy. We walked in and there were no other customers. Yet, there were quite a few employees on hand! Austyn was eager to help, extremely knowledgeable (in past AND present products), and didn't give us the proverbial push/guilt for having purchased our phone off site. He just wanted to help! He was professional, personable and prompt in taking care of us. PLUS he had us out of there in about 25 minutes! We are so glad we went to THIS location and had the excellent customer service we'd received from Austyn!

Why do I keep coming back here? Perhaps I am a glutton for punishment. The second star is because…read moremy problem was (eventually and disrespectfully) solved. The lack of any additional stars is this: The relentless derogatory comments about where I chose to buy my new phone. The lack of common courtesies while trying to solve my issue. The language blurted out when technology was failing the attempt to revive my service. The tone & almost eye-rolling as I explained that my pin NEVER works for ATT. The verbal beat-down I had to take because I wouldn't buy the case recommended. ATT needs to quit hiring whoever walks through their door. This store, in particular, has the worst employees. Another review mentioned Azalea, who I distinctly remember because of how horribly she treated me and other customers a few years back. Find better people!

Phenomenal service phenomenal place phenomenal price, will recommend everyone I know!!!read more

Best Prices in Town for Screen Repair Great quality at…read moreaffordable prices Definitely recommend

Went to this store because I was having issues after a software update (unable to solve after many…read morea YouTube suggestion). Lisa and another female employee helped me get back on track even though I'm on Metro. Thanks a bunch ladies!

Came in to start a new phone plan and Lisa was so helpful! And very knowledgeable, can't recommend…read moreenough

Excellent resource! Trying to troubleshoot why my high-end diswasher wouldn't turn on, I…read morediscovered a tiny micro-switch had become separated from the circuit board that controls all the dishwasher functions. I'm pretty good at basic electronic soldering but this repair was way above my pay grade! I could barely see the solder connections even with a magnifying glass. The R3 folks advertise "micro soldering", so I gave them a try. Within a couple days the repair was completed at a fair price, and my re-installed board works just like new. Not having to buy a replacement circuit board saved me over $200.

Such friendly service! I was in from out of town and needed a repair and had to give up my laptop…read morefor two days. Tough spot as I had a big client presentation the next day. The crew was great and gave me a loaner while they addressed the problem and I couldn't be more thankful. Highly recommend! Thx R3!

I have had the pleasure of utilizing the services at their Centennial location for several years…read more These folks are not only knowledgeable, but are extremely pleasant to work with. Definitely worth 5 stars!!!

Took a laptop in to get checked out. All the guys there were super helpful and kind. They called me…read morewhen they found the issue and gave me a couple of solutions to solve it and suggestions for new laptops. Thanks fellas

Just wanted to say, these guys ate amazing. Went to get one of the phone upgraded and from the…read morestart to end, our service agent was amazing in helping us select the perfect phone, all the details of the innards amd also helped with trade-ins. Also helped with transferring contents from old iPhone to a new one, it was flawless. Definitely a 5 star experience

Zero stars if I could. I was charged for internet from them that I didn't even have?? Why am I…read morebeing charged if I had no services rendered lol