Despite all the negative reviews I keep seeing, my personal experience with ZAGG has been great. Screen protectors on 2 Apple Watches, 2 iPads, and 2 iPhones. All holding up well, and multiple replacements on one iPhone went smoothly every time. The only reason I'm not giving five stars is that they've mixed up my order a couple of times, putting on a privacy screen instead of a clear one. Now repeat it twice just to be safe clear glass, not anti-spy. read more

Staff is immature and rude. One employee wearing a cowboy hat and sunglasses indoors was sitting on his phone ignoring the line of customers he had. Had an attitude when I tried to get his attention so I left. read more

We brought our phone in at 11:00 today to get a new screen cover. The guy said he could also replace the back. We said we won't have time because we had to leave for the airport by 1:30. He said to leave it and it would be fine no problem. We prepaid. Came back and it was not done. The worst part is now it's torn apart and broken! Heading to the airport without a phone. No way to order Lyft. No way to get our airline ticket. No way to call or use our phone. My mom called and spoke to Zach the manager. Told him how badly they ruined the phone and asked what they heck they did to it!?? Zach started screaming at my mom and said they never promised it would be fine which is not the truth!!! Now what do we do??!! Brought our phone in working and they destroyed it!?? read more

ZAGG Park Meadows - Our phone after they ruined it. What did they do to the back of it and why is it stuck and not working???? - Mobile Phone Accessories Near Me - Lone Tree, Colorado

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This is probably the third or fourth time going here. It is the perfect place to get a new Zagg phone screen protector. Fast, high quality, very impressive. They used to charge $5 to put it on, but the last time and this time it went up to $10. Either way it is a great deal since it is like getting a new phone screen. I can't imagine getting any new phone without one. You pay once for it and to get new ones as needed (eg under warranty), and pay to get it installed (or you probably could install it yourself for free, but why when they do such a great job?) And now that they are in the mall all year round, right outside of the food court, I am super happy I don't have to worry if I missed them or not (way back when, they used to only be there during the holiday season). read more

I was a huge fan of zagg, but they have changed their replacement policy. You have to download a warranty app and pass a diagnostic test within 30 days of purchasing. I lost track and just missed the 30-days. I paid $39.99 for the replacement, $19.99 for a defense warranty card, and $10 for the installation. $74 and I am not able to get a discounted replacement. I should have looked at my receipt - I was not told that I was paying for the warranty. Quite a bummer. There is already a bubble in the screen protector they installed, but I will not be going back to zagg for a replacement. read more

By far the worst screen repair. I had my initial broken screen fixed and paid a good bit for the repair and warranty. Less than a month after the repair my screen has sensitivity issues and multiple streaks. I came back and had it repaired again under the 90day guarantee and my prepaid warranty. Lo and behold, the screen has the same issues and shatters in the middle of my weekend. Less than 2 weeks after the SECOND repair. When I went to see why this was happening the guy told me that they use intentionally cheap parts and that they were out of stock on anything that fits my model phone. He also said it would cost an additional $40 to have them ship another CHEAP part to repair my phone with on top of the warranty copay. I'm not going to pay them to restock on cheap parts that repeatedly don't work. TLDR: You get what you pay for. And now I'm paying for a new phone instead of the shenanigans. read more

ZAGG's products have kept my phone in tip-top shape and I got full trade in value with my phone service provider. I love their screen protectors with $10 replacements! read more

Worst customer service I have ever had from zagg. I have been a loyal customer of zagg for years. I went and got the 44mm fusion screen protector for my watch, it is suppose to come with a bumper, they claimed they didn't have one. I noticed a bubble on the screen, I showed the install employee, he missed with it a little gave it back and said just don't mess with it. How are you suppose to not mess with it when it's a watch and in the middle of winter when you have long sleeves. The screen protector got to the point I had to remove it and find a different product. I do not recommend unless you like wasting time, fighting mall parking and wasting money. read more

Quick and efficient at park meadows mall. Joey was knowledgeable and the transaction was complete within 10 minutes. I have used ZAGG for many years and recommend them. read more

These guys are always friendly, helpful and fast. Our iPhones and iPads are all protected by their glass and has saved me 15 screens, conservatively. Highly recommended!!! read more

My first Zagg shield lasted over two years. The replacement that I got at Flatirons mall lasted until I got a new phone. The new phone's shield lasted almost a year. Then I came to the Park meadows mall for a replacement. It cracked within three weeks. Replaced it again. Cracked within a month. I don't know if Zagg quality overall is going down, or if this location has bad products. I also mentioned I needed a new case then remembered my Otterbox case was under warranty, and the staff person aggressively tried to convince me Otterbox wouldn't honor the warranty and I needed to just buy a case there (and also that if I shopped for a case elsewhere, it would definitely break and be low quality). Even though it's out of the way, im driving up to Broomfield for the next replacement. Hopefully it will be back at normal Zagg quality and AT LEAST a few months ... read more

Excellent service! watching him put on my new screen saver was amazing. His technique was absolutely perfect - I would classify it as an art. Friendly, helpful and quick! We will return read more

Very kind, fast and very helpful Highly recommend. These guys are very professional and have always done a great job on my phone. read more

Shayth helped me with a case and screen protector for my phone. He was awesome, and I would recommend him and the the store.

They have always been courteous when taking care of me. If there were bubbles, they would redo the screen protector with a new one. I choose them over Amazon any day. I even waited during 2020 during COVID to come back to them. read more

The gentleman that helped me today was friendly and helpful. After purchasing your screen protector it's only $10 for a replacement, which we also utilize. read more

Pricey, but I like the fact that I can replace the protector for only $10. I get my screen guards there all the time.

Quick change of my broken screen protector, reasonable cost too. 2 guys working the kiosk makes the line go faster.

Joey was beyond helpful and helped us decide on exactly what we needed. Excellent customer service. Thank you!

Very helpful person and it was so quick and easy. You must be an extremely annoying person if you have a bad experience with these workers. Thanks for the iPad 11 pro screen! read more

Super fast, super nice and always helpful! I love how easy it is to get my screen replaced.

What a waste of time, the kids are argumentative and dishonorable, original HD dry cover peeled up on the edge....kid at the kiosk says I use the power button too much..... I'm just going to buy anything other than Zagg.....Even online customer service is difficult.... read more

Avoid buying anything from this kiosk especially if John Kim, the "manager" is on duty. He is rude and feels he has the right to blow your request off by sayin "yeah, whatever!" . read more

ZAGG Park Meadows - This person who says he is a manager says his name is John Kim, needs some customer service training! - Mobile Phone Accessories Near Me - Lone Tree, Colorado

Soooo happy this kiosk is there so I don't have to deal with mail exchanges. These guys are super fast and always take care of whatever I need! read more

Rude employee, but got it anyway. My phone shattered 1 week later because the screen protector leaves a HUGE border of glass unprotected.....The most expensive cover I've ever gotten and the least effective. Don't bother. read more

Waste of time. Showed up at 10:15 for screen repair/ replacement. 2nd associate was suppose to show up at 11:00. Waiting until 11:20, no help arrived. First guy was inconsiderate. Never offered to call me and couldn't guarantee I would be first for screen replacement. Never tried to find out when the 2nd associate would arrive. Gave me a phone number to call.. not sure how this will help as I live a half hour away. Oh well, will find another company read more

One person ahead of me and then told me he had to go on break. Um what? Hire some more people with better attitudes. I came here (30+ mins from my house) since it's the closest location for warranty. What a F-ING joke read more

Fast service. 2 girls were working when I went in. 3 ppl were in line and I wasn't there to long. I ended up upgrading my case thanks to the handy girl that replaced my case. Was only $10 to replace the warranty but with the upgrade I payed 45. Not to bad. Will be back for the product for sure. read more

Sometimes long line, but since not life changing usually come back later or wait... easy to get my glass cover replaced for 10 bucks each time. And the hard plastic case 5 bucks and once it's scratched and old looking east and nice to get new one. Change color on edging etc. read more

Arrived at 1:49p to get my screen replaced. Sign on counter said 'be back in 10 minutes'. A line started to form and the employee didn't show until 2:16. There was a line of 6 when she got there. 2 guests had already left. Call before you go and find out when the "lunch break" is! Service was fast and friendly, despite the wait! read more

Zagg is known for product quality but the service at the Park Meadows/Lone Tree kiosk was just as great. Walk up, waited a minute for Joey (I think?) to finish up with the previous customer, hand over a reasonable $10 and 5 minutes later I'm all set. 10/10 will return when needed and I'm in the area read more

But a screen protector they said, lifetime warranty they said, oh, only if you take it to the mall & pay $10 So, I live 4 hours away from the nearest repair. What type of utter bull is that? Sprint already sucks , thinking about changing. read more

I went to Zagg and checked and saw the 30 minute sign. 8 people in line. All were standing there longer than 30 minutes at noon on Saturday the dec 15th. I told the manager (guy in the white shirt) that we were all standing there longer than 30 minutes and he got very defensive and bulked up and screamed at the 6 of us standing there. We all made sure to go on Yelp and Google and give the worst possible reviews. I CANNOT believe that a manager was this rude. If I acted like this when I was a manager I would expect to be fired. And I will make sure I tell anyone and everyone not to go to this location as I work very close and deal with 100s of people a week. The 10 dollarsdidnt even matter just the fact that there were 3 people all on break and when questioned the manager was extremely rude and even kind of threatening. Will. Not. Be. Back. read more

Rude attendant. Judges, blows you off if you come with child in tow, would rather chit chat with friends than work. Laughs and says this is not a Zagg nope and does not offer any help of service. I wonder what they get paid to stand there and do, but it's not to sell Zagg or offer any customer service or recommendations. read more

Not too long a wait. Always helpful and courteous A bit of a drive for us but worth it

These are great screen protectors and if you're like me and drop your phone here and there, their $10 replacement plan is very helpful.

These folks are so fast and efficient that I was on my way home with a new screen protector installed in five minutes. It was an all around pleasant experience. read more

Not sure about all the other bad reviews, but they literally changed my screen protector out in 1 minute. It cost $10 and was super quick. Will definitely come back to them in the future. read more

Zagg has saved my phone, and my wife's and 2 kiddos phone many times. When I thought the damage was my screen, I took it to Art at Zagg in Park Meadows mall and he determined it was just the zagg protector and not phone. Art is an awesome guy with a wealth of knowledge about zagg products. I can't recommend this product enough. I was skeptical at first. No more! Zagg is well worth it!!! read more

This place is a joke! Got a cover for my fit bit in a location in nw Colorado. Had a bubble that she said would go away in a few days. It never did. Then within 2 month it has a scrap and another bubble. Took it into the park meadows mall location. One employee there, I'm behind 4 people in line, 40 mins later and 6 people in line behind me its my turn. He looks at my fit bit versa and says well she put it on wrong! Then he tells me he'd replace it, at a cost, but their machine is broken. Suppose to have a guy out here in september for a day with a machine that works. Not sure what day in September, that is at least 10 days away that maybe someone may show up! So i say, how bout a cover for my galaxys9plus! Pretty typical phone id say. Nope, dont have that cover in stock! Almost an hour from start to finish and i have nothing! Nice job zagg. read more