This AT&T location USED to be horribly managed. But, when we didn't have time to go clear out to the mall and we HAD to get our newly purchased phone up and going for work. We thought we would give this location a try--if we weren't happy, we'd head out to the mall after all. We are so glad that we chose this location! Parking was easy. We walked in and there were no other customers. Yet, there were quite a few employees on hand! Austyn was eager to help, extremely knowledgeable (in past AND present products), and didn't give us the proverbial push/guilt for having purchased our phone off site. He just wanted to help! He was professional, personable and prompt in taking care of us. PLUS he had us out of there in about 25 minutes! We are so glad we went to THIS location and had the excellent customer service we'd received from Austyn! read more

Why do I keep coming back here? Perhaps I am a glutton for punishment. The second star is because my problem was (eventually and disrespectfully) solved. The lack of any additional stars is this: The relentless derogatory comments about where I chose to buy my new phone. The lack of common courtesies while trying to solve my issue. The language blurted out when technology was failing the attempt to revive my service. The tone & almost eye-rolling as I explained that my pin NEVER works for ATT. The verbal beat-down I had to take because I wouldn't buy the case recommended. ATT needs to quit hiring whoever walks through their door. This store, in particular, has the worst employees. Another review mentioned Azalea, who I distinctly remember because of how horribly she treated me and other customers a few years back. Find better people! read more

We are very glad that Devyn helped us with our issues on the Apple Watch. He's very patient, knowledgeable and very easy to talk to. We are quite satisfied with his assistance. read more

Super helpful staff. Came in to ask a question about a phone I had ordered online for my son, and they ended up helping me return it and get an even better deal on a new one. Saved me over $100. Thanks guys! read more

I wish I can give zero stars. This store sold us Direct TV and as you well know Direct TV has horrible customer service. I have never dealt with worst customer service. It's common when you call for an issue they will transfer and transfer you due to none of their employees have any idea what to do. And then they just hang up on you. I went to this AT&T store since they sold me the service and there's nothing they can do. DIRECT TV and AT&T IS HORRIBLE , they know it and they don't care! read more

This is my first 1 star review as I typically only share positive experiences. However, the rudeness was so blatant that it could not be ignored. My husband was interested in upgrading his phone. Azalea, the salesperson, was less than helpful and outright rude. It was like pulling teeth to get the current promotion for the new phone and then his monthly bill was going to go up since his current plan no longer exists. Given he could get a better deal at Verizon, he asked for a port out pin and she said you have to call customer service for that and then they cannot actually give the port out pin; you have to handle through an automated service. My husband mentioned AT&T must not be interested in keeping customers. And her response verbatim was "we are allowed to give customers attitude if they give us attitude". I can honestly say I was truly shocked by this response as the only "attitude" given was from her the moment we walked in the door hoping to continue doing business with AT&T. This experience was so bad my husband is currently on the phone with customer service to cancel his contract with AT&T. read more

wow. just wow. Sydney was so incredibly helpful. We had several questions and items that we needed help with being new AT&T customers! We came into the store, and Sydney went right to work sorting everything out for us. She moved between business and home accounts quickly. We even got a $700 credit for a phone trade in! She was friendly and helpful, all while working on Christmas Eve. She was incredible and we are very excited to start our new business with AT&T, with Sydney as our new point of contact! read more

Need more staff. Very busy store. If you have a quick question (i.e. do you have such in such in stock) have to wait till previous customers are done, which can take an hour or more. This is probably an unreasonable task, they don't want to interrupt their sale. I've seen some staff multi task, and that cuts the wait time drastically. Just an observation. Maybe take appts? Or call ahead. Or give me an eta on wait time? read more

Total and complete waste of my time! What shame! I have a business account with a&t and came in to get a simple OtterBox replacement. Apparently this was too much work for the lady as she would not even touch my phone or help me take the broken plastic cover off. Her reply was "We can't touch used phones!". Since when did this rule happen? What about people trading in old phones? She nor any other associate knew nothing about a galaxy note 8. Her whole demenor was cold and rude I finally gave up 10 minutes into walking in and went to the other Corp store in Lone Tree where I received great service. Even when I told that associate the problems I had at the other location, he was flabbergasted!! What a shame. If you don't like your job or hate customer service then get out! Nobodies breaking your arm to work there... SMH read more

Worked with Gabriel to try and figure out how to return my old phone for a trade in, after I had already received my new one. He worked very hard to assist even though there were other customers in the room that he could've been assisting. He gave me his undivided attention and tried to help me to no avail. Unfortunately there wasn't much that he could do because of processes and policies that AT&T has in place to hinder you from doing this with ease. That was unfortunate, but it doesn't take away from the fact that Gabriel worked hard, was courteous, and knowledgeable. I was very impressed and I hope that when I visit this location again, that Gabriel is available to assist me. He might not hope that, but that's ok :). read more

Absolutely terrible. I went into to check out a problem with messaging and get switched to a new plan. The Sales people were more than happy to switch me over to the new plan....... oh wait your iphone8 is not supported by the new plan you need to upgrade.... Well did some checking today and it absolutely is. Thanks for wasting two hours of my day! Don't appreciate the bold face lie to make some sales. Be careful I might as well been at a used care dealership. read more

Despite the cell service, the people at this store are VERY knowledgable, friendly and helpful. A hassle free experience is what you can expect. read more

Hope you're not in a hurry. We knew it would be a wait, we were acknowledged...but they took customers that had came in after us. We were looking to purchase a new phone. They lost a sale, as well as a customer...we'll be taking our account to a competitor. read more

Wow. A 2 hour wait .... after waiting an hour you don't wanna leave cause you already wasted an hour and you think ... they'll wait on me soon. Why does it take over an hour to take care of each customer? And if so, why do you have so few employees?! What a nightmare. Go elsewhere!! read more

First up, this is not really a review on the store. It's more about the AT$T tech service. The store was fine, came in to trade in my phone. The guys in there do there usual to up sale, add on etc., which is to be expected, it is part of their job. The staff was nice and helpful. My main reason for remaining a customer is there support team. I got the Samsung Galaxy Note 8 and love the phone. All was well until the next day when I wasn't able to unlock my phone. Iris scanning did not work, asked me for a pin which I did not have. Long story short, they worked with me via chat, tried a thousand things, had me connect with Samsung as well. Nothing worked. At the end with the help of a tech I had to factory reset. Lost some contacts and pictures, but that's all replaceable. They were super patient and I kept them busy for a while. Thanks AT&T. read more

Shares parking lot with other businesses, plenty of parking. Store is what you might expect of a cell phone store. Smaller with a few employees. Just trying to meet the different cell phone needs of various costumers. The service was surprisingly fast & helpful. Judging by some of the other reviews with long wait complaints. I'm guessing we hit it at a good time. And they had what we needed right away. We needed SIM cards for our go phones. They were able to get us going immediately and we were on our way. For us it was a good experience from start to finish and we will be back again. read more

MY PROBLEM One star is too good. February 2014-I went into this AT&T location to purchase a Galaxy s3 and get information on how to unlock my iphone for resale on Ebay. I purchased the Galaxy and was repeatedly assured that I would be able to unlock my phone for resale. They offered a buy back which was minimal and I wanted the best possible price. I left the store and began getting emails and calls from contacts that I did not recognize and realized after a bit that these calls were for my daughter and that my new Galaxy had my numbers daughter. I couldn't contact her to let her know because her phone was no longer usable. She missed work assignments and internship assignments because her phone didn't work and I couldn't contact her. I finally contacted her hours later through friends. I was going out of town the following day. I went back to the store later that night and had them put the correct number with my phone and was informed that my daughter (out of town) had to find an AT&T store to get her number reinstalled. I waited the required number of days and requested that AT&T unlock my phone but was told that they absolutely would not because I had not had the phone for a full two years even though I was staying with AT&T and not breaking my contract AND had been repeatedly assured by the sales associate at AT&T that I would unlock it.. I went back into the store to address not being able to unlock the iphone. I was told it was because of the confusion with which number was assigned to my phone and that a supervisor would be contacted to figure it out for me since this unbelievable mess was initiated by the AT&T employee's lack of knowledge. I did not hear anything for a week and contacted the representatives that I spoke with via email. I finally heard back from a supervisor and was told that I would be given a small credit to help pay to have my phone unlocked by a third party and that this credit was unbelievably generous and unusual. I looked into unlocking and it is now costing a lot more than it used to because Apple has changed their policy. I found one online that would unlock for $199. Seriously!? Today I was told by the supervisor that an unlocked phone would sell well and I wouldn't have any problems getting what I wanted for it. Seriously again!!!! Sooooo after beating my head against a wall for seven weeks I am finally resolved to the fact that I am stuck with an unlocked phone and with an "I'm sorry" and told that it is MY PROBLEM. MY PROBLEM that the employees are uninformed. MY PROBLEM that my daughter lost work time and had to take time out of her VERY busy graduate student schedule to find a store and get her phone functional again. I have had to spend countless hours emailing and calling people and going into the store to be told that they can't help me-it's MY PROBLEM. INCOMPETANCE. MISINFORMATION. How can so many employees be so unknowledgeable about their jobs. Don't they do this every day!! I don't think that my wanting to change phones is an exceptional occurrence in many people's lives. I was told that the employees have been coached about how things work now. Why weren't they coached BEFORE? How can they not understand the rules!! Inconceivable that a company the size of AT&T is fine with this happening to customers. read more

I reluctantly give 1 star only because it's not possible to leave 0 stars. Really? A service center that can't replace your phone? What's the sense in having this location? How many times does one need to bring a malfunctioning phone into an AT&T locations only to be told you have to jump through hoops and then wait four to six days for them to mail you a phone? What happened to the good old days when your phone didn't work, you took it into the store and they replaced it on the spot. AT&T, your customer service is so severely lacking and it's really a shame that no one really cares. At the end of my contract, your 12 year customer will be going to another carrier. How pathetic is that? read more

I'd rather use my "Motorola Brickphone" or two cans and a string than have to deal with or give these people my business.

Incredibly shrewd business men. They are more interested in sucking customers into a DirecTV contract than satisfaction of a customer with a smartphone under rule by them. For example. I dropped my phone in swimming pool. I took it to them. They pop out SIM card & then they tell me they can't replace sim card until I pay the past due balance. They tell me take it to a phone repair store at Walmart, and let them dry out SIM card from moisture. Poor customer service. Get Walmart phone repair and DirecTV out of the At&t. read more

Visiting f/ CA & needed some help with my phone. Thank you Hunter for excellent customer service!! He really knows his stuff and had great recommendations on products!! Hunter made my visit to this store great!! Give this guy a raise & promotion!! Hunter is destined for greatness!! read more

Terrible customer service, I had an appointment and after 15 minutes of waiting, I complained about the wait and the manager Mateo was rude and he said if I cannot wait I could leave. read more

I give maximum 2 stars! Kitchen good, officiant 50/50 and hostes girls not nice absolutely. I visit 4 times this location Hapa Sushi and every time same service . I'm not satisfied on this service... read more

This was horrible. I came to this location with concerns about my poor battery life on my iPhone. I've only had the phone for two years and I've been having issues with the battery for 6 to 8 months now. Went into the store looking for some guidance to see if I had any options with replacement or paying to fix it. First, the employee talking to me told me my only option was to put another phone on a payment plan since he guesses I couldn't afford to buy one. Why he suggested that I'm not sure. I thought that was quite rude for him to assume anything about my financial status. I asked them if they could fix the phone and pay for repairs and they said they don't do that. I would think that if you sold a product you would be able to fix it as well. I guess not. Then I was told that iPhones are not built to last longer than two years and if I wanted something with the same longevity power as an iPhone I might as well just go buy a desktop computer. Are you kidding me? We're talking about a phone here... Why on earth would he compare a desktop computer to a phone? I was also told that I was lucky that my battery has not exploded on me yet... I'm aware of some issues with Samsung phones and their batteries, but a phone made two years ago? I'm pretty sure I haven't heard anything about batteries blowing up in iPhones. I was not argumentative I just simply wanted some information and I did not appreciate the way he spoke to me. I got nothing accomplished, and he obviously didn't care enough to help me out with what I could do. I will never go back to the store again. read more

Usually I despise visiting cell phone/service stores. But I really enjoyed my visit today. The process of getting a new phone was easy and quick, and she put up with my grumpy husband quite well. read more

My phone Samsung Galaxy note 4 starting reboot itself turn on and off and unable to used it. l went to AT&T store downtown Denver see if they can do anything. They gave me a paper address of AT&T at Cornerstars and told me to contact this store. l arrived store with not much expectation but at least l try to fix my phone (don't have to buy a new one if l could) The staff in the front very nice greeting welcome us and assist to seat during wating. Then l got help from staff Aaron, he is an outstanding customer services staff. Very patient, explained the details and help to solve the issued until my phone is working and he is walk me and my friend out to the door. l went back home with very satisfied with service and worth drive from Downtown Denver to this store. Aaron deserved gold medal! read more

Went in today to pay off and purchase a new phone Caroline (the manager) approached us with a bad demeanor and me being pregnant and having my two children with me one of which needed to use the restroom. I asked her if we could use their restroom there really quick (something we have been able to do in the past) and she very rudely said no you can go across the street to Tokyo joes It was snowing and very cold. After that we decided to just leave I would rather drive a long way than deal with such poor customer service. read more

I have been an AT&T customer for 15+ years and have always been happy with my service and shopping at their retail stores. I visited the store last week to get my phone number changed from an iPhone 3 to an iPhone 4 which should not be an issue of any sort. But Corbin could not help me...I'm guessing he does not make any commission so he doesn't want to waste his time. My advise to you would be "Don't waste your time with this store and if you see Corbin...WALK AWAY! A snot nose brat! No customer service skills. I will NEVER enter this store again. read more

Bought a Galaxy S 6 phone there, and 8 months later the charging port did not work. Employee there was about to swap it out, and then the Manager Steven decided to go out of his way to NOT honor the warranty. Hopefully they fire the Manager Steven and hire someone who treats their loyal customers well read more