Phenomenal service phenomenal place phenomenal price, will recommend everyone I know!!!read more

Best Prices in Town for Screen Repair Great quality at…read moreaffordable prices Definitely recommend

STAY AWAY! The absolute worst AT&T store! It is hard to imagine that AT&T would have this…read more"MANAGER" representing their company. I have never been treated with such rudeness, incompetence and out right lies. I hope I can get video from the store to put online for everyone to see. I bought two iPhone 17s and it was a terrible experience. However just down the street at the Cornerstar Way store manager was excellent, knowledgeable, informative and respectful. Too bad I didn't buy my phones from him. Still don't have the phones I purchased weeks ago. They were closing in 45 minutes and just wanted me out. He ordered the wrong phones said I can pick it up at the store. When I went to get them. He lied and said it I never was in his store, then said he did order it but sent the order to an address on the account without telling me or my permission. Now I have one wrong phone and one we can't find that is wrong and I paid for them both. He rudely sent me away and now I am waiting for Monday when I can speak to an AT&T representative. It cost me thousands of dollars, weeks of my time and frustration for his mistakes. And I still have no resolution...

My husband and I came into this store today and Brandon Tinsley helped us out today and got my…read morehusband set up with a new phone and iPad. We got confused on the store hours and when we came back to pick up the phone they were a few min before closing and unfortunately we had to keep Brandon there 40min past closing but he stayed to help us and and had a smile on his face the whole time. His customer service and attitude is outstanding and so professional! This will definitely keep us coming back to this location and referring friends and family. Thank you Brandon!!!

Just bought a JBL Bluetooth speaker for way less than anywhere else I looked. Sounds great!…read more I highly recommend this AT&T STORE for Bluetooth Speakers.

Quan was extremely helpful with my husband's phone issue. He was not pushy about us replacing the…read morephone and led us in the right direction to repair it.

I've done business here before and it was great service, this is why I came back. I thought my…read morescreen was cracked again. It wasn't, just the screen protector. I didn't know that and wouldn't have known if Tom the owner was shady. He could have easily charged me for a new iPhone screen but let me know it was just the protector. His honesty , I can't even tell you how much that meant to me. He's such a GOOD person. His work is quick and professional as well as spot on. I recommend him and will never go to anyone else as long as he is doing business. Thank you Tom.

I contacted before hand to make sure I can walk in, he said yes. I think I waited less than 20…read moreminutes for the repair to be finished. Super quick! Fast, friendly and efficient. 8 months later and my phone still functions properly, no glitching or anything unusual. I highly recommend Wireless Image for replacing your broken phone screens. Happy I found this place via Yelp.

This AT&T location USED to be horribly managed. But, when we didn't have time to go clear out to…read morethe mall and we HAD to get our newly purchased phone up and going for work. We thought we would give this location a try--if we weren't happy, we'd head out to the mall after all. We are so glad that we chose this location! Parking was easy. We walked in and there were no other customers. Yet, there were quite a few employees on hand! Austyn was eager to help, extremely knowledgeable (in past AND present products), and didn't give us the proverbial push/guilt for having purchased our phone off site. He just wanted to help! He was professional, personable and prompt in taking care of us. PLUS he had us out of there in about 25 minutes! We are so glad we went to THIS location and had the excellent customer service we'd received from Austyn!

Why do I keep coming back here? Perhaps I am a glutton for punishment. The second star is because…read moremy problem was (eventually and disrespectfully) solved. The lack of any additional stars is this: The relentless derogatory comments about where I chose to buy my new phone. The lack of common courtesies while trying to solve my issue. The language blurted out when technology was failing the attempt to revive my service. The tone & almost eye-rolling as I explained that my pin NEVER works for ATT. The verbal beat-down I had to take because I wouldn't buy the case recommended. ATT needs to quit hiring whoever walks through their door. This store, in particular, has the worst employees. Another review mentioned Azalea, who I distinctly remember because of how horribly she treated me and other customers a few years back. Find better people!

Lulu was AMAZING!!!!! She helped my entire family upgrade our phones which was a tedious process…read morebecause there were 5 of us. She was so patient when helping us back up our old phones to our new devices. She was so sweet and made the experience so good. Thank you Lulu!!

Terrible management and customer service. I came in because I was sent from another store because…read moresomeone ordered me the wrong iPhone by mistake. Instead of taking care of me I had to pay more to get the correct phone I originally asked to be ordered. I was told nothing they could do. Manager was on a call so asked for his card and emailed him, heard nothing back. I didn't realize it was so hard to get good customer service these days.

Had to go back twice Still have no resolution…read more To my router problem or texting issues Spent an hour at the store guess I will call legal

I was with Verizon for over 15 years and thought that made a difference...but buyer beware!!!…read moreI switched to Xfinity which dropped my bill drastically AND now have unlimited data, better service, and a better company overall. Months after switching, I am getting a bill for almost $500 and no explanation for this outrageous charge. Look around before choosing this company!!!

Joseph (sr mobile expert) was so amazing and patient with us! I brought my partner's family over to…read moreswitch from Verizon to t-mobile and he made the process so smooth. Despite being here for 3+ hours discussing phone and plan offers, he was never impatient or rushing us. (We are still here). Thank you so much for your time and patience Joseph!

I wanted to reach out to you to let you know I had an issue when I moved my 4 phone lines to T…read moreMobile.   I was an AT&T customer for many years.  I decided to make the change to T Mobile after I reviewed the plans and options for service. On Tuesday May 16th we came to your store on Arapahoe Drive in Centennial.   We met with JP, your associate.   We spoke to JP about transferring all 4 phone lines to T Mobile.  We were turning in 4 IPHONE 13's (2 pro max and 2 pro).    We spoke to JP about how much this would cost to move service to T Mobile.   JP ran the numbers and assured us that we would not be out of pocket to move all of the phone lines to T Mobile.  We asked multiple times about the cost of the trade-in's and new phones we were receiving.   JP continued to reassure us that we would not be out any money to transfer service and get new phones with T Mobile.   We were going to move to T Mobile with 3 of the 4 phones on that Tuesday night.   My daughter lives in OK and would transfer her service later that next weekend when we were in town.   We left the T Mobile store with no money paid on Tuesday night,   JP even reassured us that we would not pay anything more when moving our daughters phone on that weekend.   JP even stated that we would have a $550 credit on our account. His exact words.   WOW I have never seen a credit that big.   You won't have to pay a phone bill  for a couple of months. Fast forward to Saturday morning in OKC at the T Mobile store in Moore OK.   The associate working to transfer service for my daughters phone works up the deal and deactivates my daughters phone to move service.   The associate then tells me that we have to pay $330  to transfer my daughter's phone over.   I spoke up and stated we were told we would not have to put anything down and would have a credit on our account.  The associate in Moore explains our EC and how this works.   JP never explained an EC or how much in the negative we would be by trading in 4 phones and getting all new 14 max phones.  We understand how the EC works now that another associate explained the process.   We would have made different decisions on which phones we were buying from T Mobile if these numbers would have been explained to us on that Tuesday night.   At this point we had no way of backing out of the service change.   Our phones had been taken by JP in CO.   JP explained to us that the phones would not be able to be given back if we changed our minds.   We understood at the time on Tuesday night we were not paying anything down and we had a credit of $550.  We agreed to make the changes and gave up our phone. I called and spoke to the on duty manager in CO while in the OK store.  The manager in the OK store was frustrated with the CO store manager when speaking to them on the phone.   The manager in the Moore store disagreed with a lot of the information we were given to by the people in the CO store.  He became even more frustrated with the phone call and asked that the head manager of the store call us Monday morning to fix the situation and hung up on the CO manager after nothing was accomplished.    The  manager stated that she could not help me and would pass along my information to Lauren, the CO store manager, to call me on Monday. Lauren calls me on Monday afternoon to speak about the issues we had with signing up with T Mobile.   I reviewed the incident with Lauren.   Lauren stated that she spoke with JP and JP had in fact given us wrong information.   Lauren stated that JP was not acting intentional but agreed that JP made multiple mistakes when working up this multiple phone deal.     I asked Lauren to give us a credit for the $330 we had to pay upfront to get the service.  She told me she could not give a credit for $330.  She offered a credit for $100 dollars. I feel this mistake by your employee cost me $330 dollars out of pocket.   This was something I asked multiple times to JP while working the phone deal.   Each time I was reassured we would not have to pay out of pocket for the deals he presented. I was excited about switching to T Mobile but this interaction has left a sour taste in my mouth.   In fact your store manager Lauren suggested we hang on to our phone for 3 months and go back to AT&T.   The $100 credit and an offer to go back to your competitor is not how you make a new customer happy.   I was dumbfounded by the suggestion of your manager. Please let me know how you can make your newest T Mobile customer happy with the poor customer service I have received so far in my experience. Thank you for your time.  I hope to hear back from you soon. Craig Bartley 4058225982