Update 2 years later. Thru hold you to a agreement for a year. Check back in month 12 to ask for your price to Renew. I am at 60.00 a month , no line up. Wi-Fi only for my smart tv. I go to Amazon firestick and showtime for movies and series shows. Comcast XFinity has been great. I keep my old price and the speed is above 225 mbps. That's fast. We don't need it but it's included. The house is cable wired in. Built in 79. read more

Xfinity Store by Comcast - Going back this am, Xfinity modem. - Television Service Providers Near Me - Tucson, Arizona

Xfinity Store on E River Road was exceptionally helpful getting my cell phone updated with SIM card and transferring service from AT& T ( who weren't helpful) . Kudos go out to Christopher Hunst, sales pro, for being patient, creative and low key throughout the process. Made my day! Dexter Morrison. Sales Manager appreciated my kudos about Christopher, and said my gratitude for a job well done is what keeps employees at the store motivated. read more

I've literally never had such bad service with a company. The fact that the connection is constantly going out and the customers not receiving and discounts for it is ridiculous. We pay for great and reliable service and we go 12 hours without any. This happens quite often and again has literally never happened with any other company. Xfinity get it together and to something for your customers when things like this happen. read more

Nate was incredibly helpful and knowledgeable and it led us to sign up for mobile tho we went in with a service issue for internet. He gave great service and we will return to this location read more

It's hard to imagine just how bad the customer service in this store is. After engaging with the incompetent associate who was unable to address my issue I asked to speak to the manager, Mr. Dexter Morrison came out and identified himself as manager. It was then clear why the service here is so bad. This manager was not only unhelpful he was hostile, rude, disrespectful and condescending. He did nothing to help solve the issue and in fact made the problem worse. I have never felt so devalued as a customer. This person and this team are the absolute worst customer-service representatives I have ever engaged with. read more

This cable company is a rip off Their prices are outrageous and once they fool you into a stinky contract..your bill keeps going higher and higher. I replaced Cox cable with xfinity and boy did I make a mistake..Im paying $189.00 a month on this darn bill..all I wanted was cable and internet..their cost $129.00 plus taxes..almost $50.00 in taxes..now I cant get out of this stupid contract for 2 yrs..never..never..never will I get xfinity again..and I DoNot recommend that you get them either...look else where Im sorry I didnt do research first read more

This WAS a great store with incredibly helpful employees. Unlike the roll of the dice you take even trying to get a human on the phone at Comcast mothership, I was always able to get in and out of this location with a smile. Unfortunately upon trying to swap out a modem today, I tried to ignore the Google review claiming this location was permanently closed. Dumb move. I took the drive only to find no sign on the suite, and an Available sign in the window. Back to call center roulette for me. read more

I've been with xfinity for years. Each year their claim that they have hundreds of channels gets, more ridiculous. Each year they replace good channels with old and pay channels. I'm totally fed up with this company read more

I was incredibly impressed to see how hard the staff was working to greet and check in every individual. There were 8 people in line, and I was addressed quickly for a simple pick up. They had all of my information that I established the night before via phone call with the primary xfinity service number. Additionally the new building is beautiful and there are plenty of seats and nice AC to wait your turn with. read more

Shout out to the team here.... I walked in at 10:10 this morning and they were already busy. I was greeted by an awesome lady when I walked in and the guy that assisted me was great and they both had a great sense of humor. Within in the 10-15 min here I witnessed two customers being totally disrespectful to the team here. Kudos for staying composed. I would have lost it on a client if they had the audacity to speak to me the way did to the men and women here. Customer Service on point! read more

Sean sp? Has been there along time with great service . Busy store ne corner of river Craycroft . After 32 years with them I cut the " cord" too many channels never watched was paying 100$ to watch sports , pac 12 et all . The cable is reliable never goes down. read more

I shouldn't have to do this. This service is the worst I have ever had. There is nothing good to say about xfinity/ Comcast we have no service no cable no WiFi. read more

Xfinity in general, not this store is worthless. If you have any problems, and you will, no one will ever stop to check the problem they probably don't employ anyone. Their culture is to tie you, the customers up for literally hours to fix problems yourself. Phone service is very hard to get , you must jump through their computer hoops to speak to someone, and that person is worthless in solving or fixing an ongoing issue. Management beware, people are cutting the cable, and even the older people who aren't savvy with streaming are fed up and are canceling cable. If they go out of business it's there own fault, not COVID, mismanagement! read more

Very interesting how this place is run.... although Marcella was very friendly & she knew her stuff... there is a cassia who appeared out of nowhere when a male walked in.... but we where sitting and waiting for service.. of course we say EXCUSE ME we have been sitting here... she said "your on the list" what list??... but she personally told him we will be right there . Ok Marcella was nice & helpful but customer service technique lacks customer service read more

It has to be difficult to provide complex and sophisticated technology to a broad base of customers, not all of whom like or enjoy fussing with modems and networks and set top boxes, and often find the experience frustrating. There are lots of opportunities for failure, and I can understand why some of the reviews here are quite negative. I only get Internet services from Xfinity, and I have no complaints, either about customer service or performance of the technology itself. I had occasion to visit the store for the first time to return a modem Xfinity had provided when I first got the service, and I had finally replaced it with my own modem purchased from Best Buy. I went in the late afternoon. They weren't very busy. I signed in, amused myself a bit looking at the rather sparse furnishings and items for sale in the lobby, and then had a completely painless and quick transaction turning in the modem. So my own experience with customer service, either on the phone or at the store, has been good. read more

The team is good here. I feel like all cable or internet provider companies have the same pricing structure but the lady explained it so I could choose what I wanted and be satisfied w my billing. As far as the actual service at home on the day to day basis, which is why we all have internet in the first place!! - it is good! I never have down time as far as connection, and if it does trip, it's a split second only. SAME as other internet providers. And, all over town, since most stores and places have xfinity, you can connect and not use satellite data. read more

I don't know where to start with these people. We MOVED from Tucson, Az to Missouri where there IS NOT Comcast on January 31st, 2015. We cancelled our service with them and physically took the box back to their office AND got a receipt for it. Today, February 9th we received a BILL which is for February 16 thru March 16th. Now, can you tell me why they are billing us for a service they SHUT OFF on January 31st and we RETURNED their equipment? Neither could we....so....we made the mistake of calling (should of known better). We were told that "there isn't anything I can do about that because your account has been turned over to our "loyalty" department. It takes them 2 or 3 weeks to contact you to see if there are any services that you might wish to keep". My husband is generally a very level headed guy...came unglued. He asked him that he didn't need to speak to someone in "loyalty" because no matter what the sales pitch was WE DO NOT LIVE IN AN AREA WHERE WE COULD EVEN GET COMCAST (thank God). So, why does he have to wait to speak to someone there? "Because that's just the way we do things." We had a credit on our bill because DH always makes sure there is at least a month, month and 1/2 paid up as credit in case something happens. Now our "bill", which we don't owe, is $8.32! Plus, the $72 and change for that February 16-March 16 bill! And if we don't "pay it by the due date it will go to collections". I'm a Christian woman, I try very hard to give everyone the benefit of the doubt when it comes to things, I always work at doing the right thing. But, these people have me fuc*ing furious. They dealt with DH tonight.....tomorrow I'm calling. My DH calls me the "woman with the poison pen" because I write very good letters to companies when I'm mad AND when I appreciate them. I'm bypassing the pen....tomorrow they get me, in full voice, live on the phone. Does anyone know who to contact about these people? Anybody have any luck with the BBB, the FCC or anyone? I'd really like to know. These creeps have to be stopped..... ***UPDATE: If you need help and don't know who to email here is the email address. Send it to "Send Tom Feedback" http://www.comcast.com/customers/feedback/default.cspx?SCRedirect=true We finally did get all of our money back. In their last letter they said the check would be mailed in "4-6 weeks" which is yet another way they stick it to you....but it did get here. read more

We have had several bad experiences with Comcast. However, when your housing complex tells you you have no other choice, you are left to their mercy. We ordered cable and internet because we got one of their deals. When the tech came out to fix the cable, we didn't have a TV so we couldn't test it out. The internet worked though. Upon getting a TV, we plugged it in and it didn't work. It kept saying, "This channel will be available shortly." So we called, and because they were unable to digitally reset it, they sent out another tech. This time, it worked. However, we were charged $50 for the "service charge" of having to send a tech over. Considering that our service didn't work the first time, we figured it shouldn't be our responsibility to pay for their "service charge". We called customer service and the woman in billing is extremely rude, telling us, "who told you it would be for free? We always charge." After a lot of arguing, we got $25 back. It seems that all their TV advertising about "we have changed" is just that. Advertising. Can I give them a -1 rating? read more

Horrible customer service. They make it almost impossible to contact a representative. All they have is automated system that is very time consuming and not helpful. I need a technician to come out to fix my issue and I cannot even get ahold of them to schedule an appointment, it's ridiculous. I would not recommend Xfinity to anyone. read more

If you haven't checked out Comcast recently, you may want to seriously reconsider. Comcast has seriously upped their game on all battlefronts. The price is quite competitive when stacked against the competition (and I've had the competition, I've had Dish way back in the day and Cox when we lived in that area, and I've had Direct TV as an employee of several companies). They offer Xfinity, which is so much fun because I can record various shows and watch others at the same time. And there is quite a bit of offering on their On Demand service, rivaling that of Netflix to quite a surprising degree. They also offer high speed internet, home phone and home security, which I think is phenomenal and fairly priced when you consider bundles. Finally, the customer service has improved to a point where I'd go as far as to say you might not recognize them if you haven't called them in a while. So there you have it, a little slice of heaven wrapped up in a cable box. Quite cool. read more

The big communication utilities all leave something to be desired, but the folks at this Comcast Xfinity location have always been helpful and respectful of my needs as a customer. read more

less than 1 star!! my internet suddenly went out at 10:45 this morning. in an attempt to contact Xfinit, the app showed an outage with an estimated time of 12:45 for resolve. once it got close to that time, an update was 1:45 for resolve, then 3:10 and now 6:00. my husband and I both work from home and have lost an entire day of work, which is unacceptable!!! after attempts to contact Xfinity my husband tried sales and got through to someone in the Philippines, who was no help at all and advised they were working on upgrades and something broke! I don't think the service will be restored before the night is over! our TV is also out! My husband was told he could not be transferred to anyone in the US because they don't have that type of phon! ridiculous to say the least! you'll be disappointed if you get their service!! read more

Xfinity mobile is worse than Verizon. The Samsung a50 would not work with Google messenger. Plus tech support in horrible with long wait times for tech support in the range of an hour. Google fi called you back 3 minutes. read more

I was in this location today, had to wait half an hour just to pick up a box I ordered, only to get home and have it not work again. I went back to change it out again only to be told I would have to wait again. The manager couldn't care less, even saying "I'm not dealing with this right now" when I complained about having to wait twice for something so simple. read more

My internet with Comcast drops on a daily basis. When I call and finally get to a human, it's always a person who has robotic answers and is never helpful. Also, their price will jump randomly, from 71$ one month, 74$ the next, then all of a sudden 81$, without an explanation! I tried getting rid of the TV "bundle" since I don't watch TV, but they told me it would be MORE expensive just to pay for the internet. I have been SO frustrated with Comcast for the last THREE years I could scream. Fortunately for them they have a MONOPOLY in the area in which I live, otherwise they would be out of business. read more

When I call the Comcast store to request a local technician, I get a national, generic answering system that is terribly complicated. So here is a generic review for ALL OF COMCAST/XFINITY - what's the difference anyway. Even their branding is confusing and complicated. The inadequacies of Comcast are too long to explain. I'll just say that their customer service, equipment, poor follow through, lack of commitment, gotcha-by-the-shorthairs monopoly status keeps them unaccountable to their customers. I'm very disappointed. read more

I was really worried reading countless bad reviews on comcast but never had issues with them when I was stationed in PA. I use them for internet only and use my own modem and router with no issues so far... I had pretty good customer service as long as you don't call them after 8 pm, because they told me that they send it off to a third party which is overseas after that time. I don't use the garbage equipment they provide, which may help the reason for the 4 stars. The only real issue is that there is only two states that they are doing a trial version capping data and tucson happens to be one of them. I bought the Motorola surfboard doccsis 3.0 modem with a netgear router that supports up to 450 Mbps, which is mediocre of the router class. Easy to setup yourself, instead of waiting for people to come to your house. Have questions, just ask me!! read more

No wonder it's the company everybody hates. I drove over there to pay the monthly bill and they don't take cash. Just one more attempt to be difficult with their customers. read more

If I could give Comcast zero stars I would. If you value honesty DO NOT do business with Comcast. They will lie about prices and terms and conditions. Be prepared to go switch equipment at least once a month. Also be prepared to be without internet for several days. There customer service sucks over the phone. They even sent me to collections without sending me my final bill. Save yourself the hassle and go with another company. read more

I'm going to start off by saying that I hate this company with a burning passion. Will they ever master the art of the working internet modem? Ive been here probably 100s of times to trade out faulty equipment that they swear is not faulty. Even after having the main line to my house replaced, the internet modems still don't work and when they do, they don't work for long. The customer service here is either sleazy and dishonest, or condescending. It really isn't worth the drive. I'd rather go out to the main office in the middle of nowhere. I've gotten much better treatment. read more

From the start the service has been absolutely terrible! I get my "new" equipment and bring it home to set up and it took me HOURS because they gave me a used box that was set up under and different name and password that I DIDN'T pick. Then when I call customer service they tell me I require an advanced service so they are going to have to CHARGE ME to talk to their advanced customer service. Let me remind you I just got this equipment from them hours before and I have done nothing but follow the instructions they gave me. It was not my fault they gave me a used box that was set up under some random person's name and password. I finally figured out how to completely reset my box to factory settings no thanks to the customer service. Now That everything is set up I've had nothing but problems with my internet. Keeps randomly not working and does not reach to my bedroom so it is impossible to video chat with long distance relatives with the video cutting out every five seconds. I live in a tiny tiny tiny apartment there is no reason the internet should not reach into the next room. If I had other options in the area for internet believe me, I would go elsewhere. read more

I've progammed my new remote and all I get is volume and channel changing. I called and got some lady in the far east I could hardly understand and all she can do is send me another remote. She couldn't/wouldn't connect me to anyone in Tucson, much less my hemisphere! I want a real service person to come fix the remote at my house at their expence, as I'm already getting gouged enough by Xfinity monthly. The Dish is starting to look better every day. read more

I just want to take this time to thank Kaycee DeDios for helping my family get our situation fixed! She was very friendly , listen , and fixed the issue super fast! Thank! read more

Took my 3 paid off and unlocked cell phones from att to xfinity mobile. With the intention of using my 4 forth line for my retired mother to get her first smart phone. She has xfinity internet and could easily never use any data. So this could be the best deal for her. While porting my three lines went smoothly their system went down while trying to do my mothers. We were told to return later in the day so the system could get back up and running. We returned later the same day only to get all the same errors and many failed attempts to port my last line to a new iPhone we were purchasing from xfinity. After many wasted hours we left without a phone, were told to come back next week so they could get a tier 3 tech to fix whatever went wrong. The icing on the cake...they charged my mothers debit card 101 times. Not exaggerating. 50 charges, 50 reversals and one charge that went through. Here we are at next week and they still haven't heard if it's fixed and we're not sure we should even bother. read more

Just cancelled my service yesterday after they changed our rate without telling us for the THIRD time! The man who came out to install our router also asked me for a beer... VERY unprofessional and such a nightmare to work with. My husband went in to ask about why they changed our rate and after driving to their location they told him that we had to call their customer service hotline..why do you have a location if you can't help with customer service?! If I could rate this negative stars I would. read more

Absolutely the worst customer service we have ever experienced. We spent hours trying to get someone to come out and repair our service, scheduled our entire Sunday to be there when we were told our appointment was. When we arrived home, there was a technician out front. We waited for her to come to our door. We watched her drive away with no contact. We then spent another hour trying to find out why she didn't fix it. They then told us she wasn't there for us, but our appointment was for Monday. We were told there was no way to get her to return or to speak to a supervisor, but were promised a call back within the hour and that a different technician would arrive that evening after the call they were on. Of course, none of those things happened. We had to arrange to take a day off of work to wait for someone to arrive Monday, which we were informed by the technician that they knew there was a problem on the outside and were waiting for a part. It only took a few minutes to repair. Unfortunately, like others, we have no other options for cable or internet in the complex we live in, so we are temporarily stuck. If you have a choice, DO NOT USE COMCAST! read more

This review is for Comcast, not the in person service professionals. Because Brian actually did a fine person IF you GO IN and ask them to solve your problems. The service agent came out to install our TV and internet after waiting two weeks, because it was the closest appointment. Looked and said there was no line, typed a comment that the app was "too complicated", promised to come back tomorrow. never showed and just rebooked an app for two weeks later for a different person. We called three times and were promised a manager would call back. NEVER CALLED. apparently after researching this is an ACTUAL STRATEGY to get you off the phone to just give up. DO NOT get off the phone and dont be nice. BUT definitely just go in in person. Its a huge pain because there is not one in central tucson, even though they are the only effing provider. BUT anything else is actually pointless. EFF COMCAST. read more

In dealing with the retail location at River/Craycroft in Tucson I'm compelled to leave this review. I went in for the simple matter of getting another cable box. First wanted to give my customer feedback on the new menu format, I don't like it. Shared this with the customer service person & she implied that because I'm older that I need to take time to get used to working the features. I wasn't complaining about the features, got those down, I was trying to tell her that visually it wasn't as easy to read as the prior set up. She said she loved the new set up! That her aunt who is older didn't like it but again said how she herself loved it! I was merely sharing that in case Xfinity wanted to know what customers thought. Apparently not! I don't think this young woman could've been more condescending. Then she said that Xfinity would be sending a review out and to give her a 5 so she can keep her job and be able to help other people. Weird customer service person. I'm with the others that don't like fact that alot of the 100's of stations are just duplicates but in HD. read more