I think the comcast is a horriable company , employees are rude , all about sales , (because they have to be) they do not want to assist the customers and instead of helping them they say we can do it on our own , Because they are pushed to get customers in and out due to there in que system , which they add fake customers in just to remove them before they are actually out of the store so they can get a better score for there store . Sometimes people do not have the time or means to deal with all that. I used to be a employee , and we got treated like crap , the pay was horriable especially living in the Bay Area , the customers where crazy , yelled , disrespectful, throwing things saying threats and corporate and maganmet makes it ok because we have to treat them with the up most respect , Wile we are getting bashed all day long by hundreads of customers via email , phone calls , and in person , So no wonder employees treat there customers like crap . The company acts like its top notch , "just because you get business does not mean ur a quality kind of company " would not recommend XFINITY as a company . And yet I have to stay because of a contract . Everybody fights for commission and have to somehow swindle there customers to find a add on In order to even stay employees , because if u don't meet your goals 3 months in a row your fired .. so of course u have employees that are worried that there going to get fired so they add extras on to accounts just to ensure there longevity without telling you . So make sure you check your account ladies and gentlemen! Such a horriable company ! Management sucks , all they do is sit in there office in the back , on zoom calls "all day" and get paid the big bucks for not doing anything to improve customer or employee experience. Asst mangers are great , and do all the work to help customers and keep customers and employees , it's the store mangers and the district manager that lack what it takes ! They only promote there friends, and when all the employees actually do a good job they find a reason to keep them on the floor just to try and make the company money. Just a add on , but they change there rates , or taxes and fees , or free equipment without telling the customer . Which brings in angry customers because there bills change ! All around a bad company to do business with , and to work for . read more