Very responsive and helpful. Professional and timely availability. Made the appointment for the…read moremorning and he came on time. Very competitive price also!

We needed someone to install a security system and fire alarms after we purchased our new home…read more Lynn was fantastic; he has a wealth of knowledge, was responsive and did a thorough inspection before giving us a quote. The quote was reasonably priced, and he is a lovely man to work with. I highly recommend giving him a call.

I contracted with Steve to install security cameras on my home. His communications with me as a…read morecustomer was spot on perfect. He shows up on time, every time. He and his crew did a great job during the installation. Steve worked diligently to fine tune the system with all the devices being used. A good company to do business with.

I have been using Steve for AV and Camera security systems since 2013…read more He is diligent and detail oriented to the nth degree, and a great communicator. A rare combination indeed.

Happening again with us, no response from company on any issues with our system. Keep sending bills…read morewithout any service. For any questions they close their ears. Their reception never picks phone or responds for queries. It's suppose to be a monitoring service and they don't monitor stay clueless about their job.

The final piece of the moving puzzle: Security! Massive thanks to Bill at Sentry for helping us…read moreget settled in our new branch so quickly. The whole team was elite: Dre (sales) was so patient with my million questions during the estimating and quote, Misty handled the scheduling like a pro, and Drew did a phenomenal job installing the cameras. I feel so much better knowing this team has our back!

We called late on Wednesday afternoon to ask for help relocating a sprinkler head due to…read morerenovations taking place in a home we recently purchased. We needed it done ASAP. After I sent over a video to show the scope of the work, Miguel called me back and explained that the sprinkler would actually no longer be needed. They came over the very next day by 8:15 am to cap off the sprinkler. Job done! Very efficient, professional and helpful.

I initially asked for help with a suspected leak in sprinkler system. Central Coast investigated…read morethis thoroughly and flushed thru the water in the fire sprinkler system and replaced the rusty bell outside - they were very friendly and efficient - I will certainly be calling them again if I need my sprinklers looked at or serviced.

Manuel and Manuel did a great job with my custom TV mount above my fireplace. Super friendly, lots…read moreof communication through the process, and above all - the finished result is incredible!!! It did take a while to get the work done (just scheduling - as they seem very busy!) - else this would have easily been 5 stars. Thanks!

We had contacted Manuel to install our 55" TV and a smaller one at a short notice they were…read moreavailable in an hour, while we did not have any problems with their service our House(wall construction was not up to standards) itself was probably the worse TV install for the day and took few hours of their time for a simple install but he managed to make it work despite the hiccups. Professional and resourceful during a stressful challenge, I can't recommend them enough. Thank you again.

After Bandit Systems installed my new NVR and HA security cameras, it became obvious that I needed…read morehigher network bandwidth at home to stream the 8 cameras over the Internet. I decided the time was right to implement Cat 5e throughout my house and put all of the gear in a wall mount rack in my garage. Although it wasn't Bandit's primary function to install home networks, James had installed lots of network cable to power PoE cameras for other clients. Given how happy I was with the original installation, I gave James first right of refusal on my network project. The task was to run 14 drops around the house, two to each bedroom, four to the office, etc., and terminate everything in a patch panel in the cage in the garage. I pre-ordered the cage, UPS, switch, patch panel, and James supplied the cable, keystones, and face plates. My initial plan was to run the cable from the ceiling and through the wall cavity, but additional studs in the middle of the wall made it awkward; we went under the house instead. James and his colleague worked tirelessly to pull all the cable on the first day, then returned the following day to install the jacks in each room, mount the cage, wire the patch panel, and install the network hardware. The end result: my cable modem, NVR, and other equipment are in a locked cage, protected by a UPS; I have Cat 5e in most rooms, and I have complete control of my network infrastructure because of the managed switch and patch panel I chose. I could not be more happy with the work done.

I am writing this review to talk about Bandit Systems and Jame Muller…read more We have lived in Santa Cruz all our lives and have owned a home for 50 years on the west side. We all have seen the changes and problems that have taken place in Santa Cruz. Four years ago I installed a security video system I purchased at Costco, it worked great for two years and then the cameras started going out the then the DVR went down! I spent six months looking for a new systems, in the end I found three somewhat local business's that design, install and support their video security systems (they said). The first was in SLV, the problems were they did not return calls and did not offer follow up ongoing support, price wise they were in the middle range. The second was in San Jose and a U.S. Wide business. Again the problems included not returning calls, they forgot to come over to look at what I wanted and weeks later when they did arrive to look at what I required they said they would get back to me with a price, again they forgot me for a month and when they did call with a price it was twice as much as I ended up paying. The third person I talked to was James Muller of Bandit Systems in Santa Cruz. I want to say that he is OUTSTANDING, he returned calls, showed up on time, walked around the whole house looking at what I had installed before and made great suggestions on ways to improve what I wanted and why. He also got back to me in a very short time with a professional estimate and the time line to install once I approved his estimate. Within a week of my approval James and his crew had the system installed and working great. When small problems showed up (only one or two) all I had to do was email or call him and he came over within a day to look at the problem and fix it. I will say that installing a system of this level is not inexpensive, but Jame's price was equal to the other low bid. The quality of the cameras and system he installed is one of the best home systems on the market. His service, support, and continued follow up to see how the system is running far exceeds my expectations and is appreciated. In concussion I highly recommend James Muller and Bandit Systems!

Very pleased with the recommendation from a friend. Responsive and detailed. Robert estimated 2…read moredays for the work (5 cameras on 2-story house) and completed he work in 1 day even though he ran late (due to unforseen traffic). He is very knowledgeable and very respectful of time and cleanliness. For any future electical work, I will definitely give a call back.

From the owner: Choose Douglas Electric & Security in Hollister, CA, for top-tier electrical and security…read moresolutions! With over 20 years of expertise, our certified team delivers quality for homes and businesses. We offer comprehensive services, from electrical repairs to advanced security systems like CCTV and access control, all under one roof. Safety is our priority—ensuring hazard-free electrical work and robust security for peace of mind. We guarantee 100% satisfaction, completing projects on time and within budget. Fully licensed and insured, we handle jobs of all sizes, from small fixes to large industrial projects, with prompt, reliable service. As a trusted local business, we’re committed to our community, offering tailored solutions and transparent pricing. Contact us at (831) 265-8557 or visit douglaselectricandsecurity.net to experience why we’re Hollister’s go-to choice!

If I could give 0 stars I would. There is a lack of transparency when it comes to the contract and…read morea HEFTY fee if you try to cancel service before the contract is up. Now, we've moved and are being told there is an uninstallation fee and a reinstallation fee booked 3 weeks out. We've already had to vacate our previous rental property and had to leave their equipment behind. So there's a fee we can't afford to cancel a service we've had numerous issues with since we got it, OR a fee to keep/move this service that we no longer want. There is a disconnect between the communication that the technicians told us during initial installation and what we're being told now on the phone. Our whole experience with this system has been absolutely awful. I DO NOT recommend anyone else sign up for it.

Worst company to deal with on the planet. I had a problem with a refund and I have had to call them…read more8 times and each time I have had to repeat the issue with them giving me a different response each call. Thought I had it resolved and they said they were going to send me a check. Never received the check and when I called they didn't know anything about me getting a refund. They lie to you just to get you off the phone. Don't Use VIVINT. Use ADT or something else. They are the WORST, WORST, WORST!!!!