Probably the best experience I've had signing up for any utility/service. I came in having an idea…read moreof what I wanted, brought in my own modem and cellphone, and I walked out with broadband internet and cell service from Xfinity. Mr. Aziz was really helpful, and was great to talk to. He asked a few questions, I showed him the offer/mailing I received and he gave me options. There was no pressure to go to a higher plan than what I had researched. When I came home, I followed the directions that Mr. Aziz gave to me, and everything worked.

If I could give a negative star review, I would. When I first visited the store, the young man who…read morehelped me was very nice and seemed to know what he was doing. When I started having issues with download speed and high latency, I tried to deal with it online but was rebuffed because my order (dropping home phone service) was "pending." What transpired was hours of dealing with people who did not speak English or understand how to deal with problems. Finally, I got someone to close out the "pending" ticket, clearing the way for me to request a service call. I tried online, through non-English speakers, AI chatbots, and a series of what appeared to be chatter in India, but got disconnected and received no help. I returned to the store and was told that the problem was probably with my equipment (previously checked out by a Certified IT Specialist at my expense) and when I told the guy that was not the case and showed him the logs from Xfinity's own system (wildly fluctuating latency and speed, dropped connections, etc.), he simply waived me off and told me there was nothing he could do. He suggested I go home and use my remote to schedule a service call. Since I'd already tried that without success, I asked if there was any charge to cancel service. His response was even more disrespectful and he was joined by a group of apparent sales guys standing around looking at their phones, who started making mocking noises about me complaining. When I tried to get their names, they told me to leave the store, so I took a picture of the rudest one. He then tried to grab my phone and got very hostile. It is unfortunately true that Comcast/Xfinity has a monopoly to provide fiber internet in Carmel, but the company isn't helped by being associated with clowns like these guys. I'm now forced to choose between lousy Comcast service or switching to Starlink and further enriching Dr. Evil, with the likelihood that Starlink will be just as bad as Comcast.

Equipment they brought out for our 40Mb service never performed above 2Mb speeds. Websites timed…read moreout. Useless. 6 weeks of technicians adjusting things, got worse actually. Their CEO called me from a blocked caller ID to try a bully me into accepting their worthless equipment. This company and their service is trash. Switched to Razzolink which setup perfectly the next day.

This review is based on my experience with them in 2015. They don't respond to emails and voicemail…read moreis always full. At one point I got in contact with Ken and he shared his plans but it was really all baloney and he left lots of people hanging as he moved away and on. Yes, the other internet providers in rural Monterey areas were not great but these guys set the bar for low and I'm so glad I no longer need to rely on companies like this.

Your technician, Matt Custodio, paid us a visit when we were having ongoing difficulties with our…read moreservice. He arrived ahead of schedule and had to spend lots of time on our roof. All in all, it was a challenging,time consuming process but Matt persevered with patience, know how, and good spirits. We're extremely grateful to him for all the effort that went into the job. Thanks,Matt!

I cannot say enough about the service and employees of Razzelink. We are seniors and every time I…read moreneed to call for help they are so patient and helpful. When I need more help they send a service person and he is always on time and does above and beyond to make sure our service is top notch

Mike came by today and gave me very valuable instructions on how to significantly improve my wi-fi…read morenetworks, and saving me money. He is obviously a very experienced telecom and networking professional. Now I know who I can go to for future needs. Thanks, Mike.

I've been using Ridge Wireless for many years and am consistently satisfied with speed and…read morereliability. Living in a rural area where cable is not an option is frustrating, but Mike has helped us with internet service that has exceeded every other company we tried over our 25+ years in this location. When service goes down he is very quick to respond. A five star rating is a no brainer here.

Great, responsive customer service. And I really wanted to support local company…read more But I cannot pay $115 per month for internet download speeds that regularly range from 0.5-9 MBPS, (and frequently drop off entirely) and upload speeds of 0.9 MBPS. The slow speeds left my entire family constantly frustrated. And multiple service calls did not fix the issues. And on top of that, they recently announced a price increase! I went with AT&T, and now pay $70 per month for upload speeds of 25 MBPS and 6.5 MBPS upload.

Cruzio is extremely good with billing us, but fails to provide stable internet. Sometimes their…read moreinternet works. From time to time, the internet at the Aptos library works in some areas, but not reliably. We (the library staff) are completely helpless! People are furious and we need to absorb all the anger like a punching bag! You can't expect too much from Cruzio; this is Santa Cruz, after all. The only important things for Aptosians are smoking drugs and surfing. No one in Aptos actually works, so they don't really need working internet

Excellent service. Luckily I was the only one in probably first thing in the morning. The tech on…read moreduty knew his stuff and got my phone working right away. As usual it was a VPN problem. I gotta stop using that crap.

Training on customer service suggested! Stopped in not…read moreknowing the place wasn't open yet,(no hours of operation on display BTW) some guy walked up to the door swiped his key to open the door & without even a "good morning" he says, "WE OPEN AT 10:00", walks in and closes the door. No big deal if to me, but you would think, you would want to take a few more seconds to explain, maybe a "GM so sorry but we're not open yet, we should be opening at 10:00" customer service is key in any business. I wasn't expecting a response from business owner & I respect that...

Knowledgeable capable, and took care of the job I was very…read morepleased with the results and everything is up and working now as a result of their expertise

We found Abisai here on yelp while looking for a new low voltage company to install WIFI in our new…read morehome and property in the Santa Cruz mountains. We just moved here from Los Angeles after losing our home in the Altadena fires and didn't have any local resources. I had an amazing low voltage company in LA that I trusted for years, so I was hoping that we could find someone here that we could trust in the same capacity. After meeting with him and then working with him on the WIFI job, we are so happy and grateful for finding him! He is so professional, kind, communicative, knowledgable, and reliable. He is very thorough and detail oriented and his prices are very fair as well. We are now hiring him to do a full camera install on the property, and will be hiring him for any future low voltage needs. I can't say enough positive words about his work ethic, and after going through so much stress this year with losing everything, working with him has been such an easy and calm experience.