Absolutely garbage. Went in asking for equipment they advertised online, she assured me several…read moretimes that it was the correct equipment, only in the end for it to be the first generation refurbished model which she didn't disclose and clearly not the pods they have online. Customer care is no help, their business model won't last long.

If I could give a negative star review, I would. When I first visited the store, the young man who…read morehelped me was very nice and seemed to know what he was doing. When I started having issues with download speed and high latency, I tried to deal with it online but was rebuffed because my order (dropping home phone service) was "pending." What transpired was hours of dealing with people who did not speak English or understand how to deal with problems. Finally, I got someone to close out the "pending" ticket, clearing the way for me to request a service call. I tried online, through non-English speakers, AI chatbots, and a series of what appeared to be chatter in India, but got disconnected and received no help. I returned to the store and was told that the problem was probably with my equipment (previously checked out by a Certified IT Specialist at my expense) and when I told the guy that was not the case and showed him the logs from Xfinity's own system (wildly fluctuating latency and speed, dropped connections, etc.), he simply waived me off and told me there was nothing he could do. He suggested I go home and use my remote to schedule a service call. Since I'd already tried that without success, I asked if there was any charge to cancel service. His response was even more disrespectful and he was joined by a group of apparent sales guys standing around looking at their phones, who started making mocking noises about me complaining. When I tried to get their names, they told me to leave the store, so I took a picture of the rudest one. He then tried to grab my phone and got very hostile. It is unfortunately true that Comcast/Xfinity has a monopoly to provide fiber internet in Carmel, but the company isn't helped by being associated with clowns like these guys. I'm now forced to choose between lousy Comcast service or switching to Starlink and further enriching Dr. Evil, with the likelihood that Starlink will be just as bad as Comcast.

This review is based on my experience with them in 2015. They don't respond to emails and voicemail…read moreis always full. At one point I got in contact with Ken and he shared his plans but it was really all baloney and he left lots of people hanging as he moved away and on. Yes, the other internet providers in rural Monterey areas were not great but these guys set the bar for low and I'm so glad I no longer need to rely on companies like this.

First I am only reviewing based on the service I received while TRYING to become a member…read more I called numerous times and was sent to voicemail. I was later emailed about the service and it was just so weird because I just wanted fast internet, and I heard they were amazing...at least based on reviews. After two emails I never heard back, they asked where I was from (Salinas), and *poof*, gone. I was super excited about becoming a member since I am a gamer and developer and NEED that extra boost but after this experience I am sticking with the bigger companies. I think they have a lot of potential if they really do offer what they advertise, but if this is how they are running their business, they are probably missing out on a lot of it. Best of luck to them and I hope they figure this communication issue out. UPDATE: They contacted me back a few days later and did everything they could to see if I could use their service, which I couldn't due to my location. Very professional and I am happy they reached out to me. I heard they were the fastest so I am a bit upset I couldn't use them.

Mike came by today and gave me very valuable instructions on how to significantly improve my wi-fi…read morenetworks, and saving me money. He is obviously a very experienced telecom and networking professional. Now I know who I can go to for future needs. Thanks, Mike.

I've been using Ridge Wireless for many years and am consistently satisfied with speed and…read morereliability. Living in a rural area where cable is not an option is frustrating, but Mike has helped us with internet service that has exceeded every other company we tried over our 25+ years in this location. When service goes down he is very quick to respond. A five star rating is a no brainer here.

I had the best experience at this store. Jason was very knowledgeable, professional and thorough…read more He got my phone activated properly and had me up and running in no time. He also informed me of other plans and offers that were currently available. Thank you Jason!

The very best customer service ! I had a very complicated issue with IPhone 14 . The phone was…read morefrozen and unresponsive . Carol was the ATT rep who helped me . I was ready to switch to another carrier but Carol saved the day . It took her 3-4 hours to figure out how to handle this complicated phone issue no data or pass words saved this made it complicated and all most impossible. Carol is very professional knowledgeable and kind . Her patience pulled me through I am so thankful she was there at work today . She is an asset to ATT . Carol should be considered for a leadership position . The corporation would improve . Thank you Connie G

Jordan did a great job! I found him through a Yelp services request. He didn't originally pop up…read morebut was one of the businesses sent my inquiry for Starlink installation. Jordan responded within an hour! He quoted me for services and then came out to do an estimate. He was doing my installation that same week. That was the soonest out of 5 different installers I talked to. He was very competitively priced for anyone in my area (1 of 2!). I originally had an idea of where I wanted the installation done in my home. Jordan was open to this but recommended using some existing infrastructure on my home and routing it to a different room. This actually saved me money on equipment, allowing me to return an additional router mini and a different mount I had purchased. Jordan did the job in the quotes amount of time and stuck around to make everything connects. Be sure to check out his website and additional free month of Starlink! I didn't find this until after I found him and placed my order .

I contacted Jordan to install Starlink in our house to replace the terrible internet service we…read morehad. He explained the installation process, what equipment, what equipment i needed to order and what to expect from the system. Jordan arrived on time and the setup was done quickly. He is very competent and also a very nice guy. I highly recommend him.

Great, responsive customer service. And I really wanted to support local company…read more But I cannot pay $115 per month for internet download speeds that regularly range from 0.5-9 MBPS, (and frequently drop off entirely) and upload speeds of 0.9 MBPS. The slow speeds left my entire family constantly frustrated. And multiple service calls did not fix the issues. And on top of that, they recently announced a price increase! I went with AT&T, and now pay $70 per month for upload speeds of 25 MBPS and 6.5 MBPS upload.

Cruzio is extremely good with billing us, but fails to provide stable internet. Sometimes their…read moreinternet works. From time to time, the internet at the Aptos library works in some areas, but not reliably. We (the library staff) are completely helpless! People are furious and we need to absorb all the anger like a punching bag! You can't expect too much from Cruzio; this is Santa Cruz, after all. The only important things for Aptosians are smoking drugs and surfing. No one in Aptos actually works, so they don't really need working internet

It's one thing to have to deal with customer service on the phone. But then to go into the store,…read moreand see three associates literally doing nothing, then for them to tell you your order is not ready, and you have to wait for them to pack it. Like what the heck, can't you go to the back and finish the process??? Individuals getting paid to stand around and do nothing. This world is in trouble.

Excellent service. Luckily I was the only one in probably first thing in the morning. The tech on…read moreduty knew his stuff and got my phone working right away. As usual it was a VPN problem. I gotta stop using that crap.