Manuel and Manuel did a great job with my custom TV mount above my fireplace. Super friendly, lots…read moreof communication through the process, and above all - the finished result is incredible!!! It did take a while to get the work done (just scheduling - as they seem very busy!) - else this would have easily been 5 stars. Thanks!

We had contacted Manuel to install our 55" TV and a smaller one at a short notice they were…read moreavailable in an hour, while we did not have any problems with their service our House(wall construction was not up to standards) itself was probably the worse TV install for the day and took few hours of their time for a simple install but he managed to make it work despite the hiccups. Professional and resourceful during a stressful challenge, I can't recommend them enough. Thank you again.

So understaffed. Staff "chit chats" with customer long after they have finished their transaction…read moremaking appointment times worthless. People are pleasant enough but wait time for help,is inexcusable.

We had an appointment at the Xfinity store in San Mateo. The rep that helped us started with an…read moreattitude and seemed like he didn't want to help us. My mom in her late 80's had a few questions and the rep was unable to speak in a respectful and helpful tone to explain things to her. All of this new technology is not easy for older people to understand. He did not explain what he was doing on the computer with our account. He was constantly looking at his phone but not communicating with us at all. He did crack a few jokes with another associate. I did not appreciate how we were treated today, especially my elderly mother.

Your technician, Matt Custodio, paid us a visit when we were having ongoing difficulties with our…read moreservice. He arrived ahead of schedule and had to spend lots of time on our roof. All in all, it was a challenging,time consuming process but Matt persevered with patience, know how, and good spirits. We're extremely grateful to him for all the effort that went into the job. Thanks,Matt!

I cannot say enough about the service and employees of Razzelink. We are seniors and every time I…read moreneed to call for help they are so patient and helpful. When I need more help they send a service person and he is always on time and does above and beyond to make sure our service is top notch

The very best customer service ! I had a very complicated issue with IPhone 14 . The phone was…read morefrozen and unresponsive . Carol was the ATT rep who helped me . I was ready to switch to another carrier but Carol saved the day . It took her 3-4 hours to figure out how to handle this complicated phone issue no data or pass words saved this made it complicated and all most impossible. Carol is very professional knowledgeable and kind . Her patience pulled me through I am so thankful she was there at work today . She is an asset to ATT . Carol should be considered for a leadership position . The corporation would improve . Thank you Connie G

I am so angry with AT&T. I've been with them for 27 years. I made the mistake of going to this…read morestore to see about upgrading our iPhones. I was given a great deal to upgrade my 13 Pro Max to a 15 Pro Max. My husband had an 11 Pro Max. Cristina (manager) offered him the same trade in. for the same phone that I was getting. Almost three weeks later, AT&T Sent us a text that we wouldn't get the trade in credit $1500.00 total) unless we upgraded our plan-- the one I've had forever. The was was almost $40 a month higher. Cristina was there, but avoided me. Suddenly, she was in a "meeting". She never came out to talk to me. I called customer service from the store and was told that the store should've advised of this stipulation. If they had, I would not have traded in our phones. So, we can't return our phones nor get our old ones back. No apologies, no adjustments. Just "our hands are tied". I feel as though they pulled a bait and switch and I'm furious. I'm stuck with them. I should've gone through the Apple Store and that is my biggest regret.

Knowledgeable capable, and took care of the job I was very…read morepleased with the results and everything is up and working now as a result of their expertise

We found Abisai here on yelp while looking for a new low voltage company to install WIFI in our new…read morehome and property in the Santa Cruz mountains. We just moved here from Los Angeles after losing our home in the Altadena fires and didn't have any local resources. I had an amazing low voltage company in LA that I trusted for years, so I was hoping that we could find someone here that we could trust in the same capacity. After meeting with him and then working with him on the WIFI job, we are so happy and grateful for finding him! He is so professional, kind, communicative, knowledgable, and reliable. He is very thorough and detail oriented and his prices are very fair as well. We are now hiring him to do a full camera install on the property, and will be hiring him for any future low voltage needs. I can't say enough positive words about his work ethic, and after going through so much stress this year with losing everything, working with him has been such an easy and calm experience.

Great, responsive customer service. And I really wanted to support local company…read more But I cannot pay $115 per month for internet download speeds that regularly range from 0.5-9 MBPS, (and frequently drop off entirely) and upload speeds of 0.9 MBPS. The slow speeds left my entire family constantly frustrated. And multiple service calls did not fix the issues. And on top of that, they recently announced a price increase! I went with AT&T, and now pay $70 per month for upload speeds of 25 MBPS and 6.5 MBPS upload.

Cruzio is extremely good with billing us, but fails to provide stable internet. Sometimes their…read moreinternet works. From time to time, the internet at the Aptos library works in some areas, but not reliably. We (the library staff) are completely helpless! People are furious and we need to absorb all the anger like a punching bag! You can't expect too much from Cruzio; this is Santa Cruz, after all. The only important things for Aptosians are smoking drugs and surfing. No one in Aptos actually works, so they don't really need working internet

The perfect provider if you want your life to be a living Hell! For 6 months we would lose all…read moreconnection - but their support would say sorry about that, we're installing a new system, it's more robust and will be worth it. Then they call up and say "sorry but we had a little hiccup on the back end". That turned out to be a cowardly way of saying they had LOST ALL OF OUR EMAIL. Yes, you heard that right - every single one - 14 years worth!. Got.net support manager said they would give me 3 months free. I said you need to do better than that. Panicked, because he was the one that screwed it up, promised he was going to come to my office and give me a $100.00 bill. Of course he did not follow-through, just like every other unkept promise he made over the last, pathetic year of service. Note: I would have given 0 stars if I could.

These guys are AWESOME! I have used their internet service for several years with 100%…read moresatisfaction, and just recently migrated my website hosting and email service for Expressive Photographics to them. I had been given the run-around by Cruzio, my former local hosting company when critical problems with email delivery began to occur for my business. The staff here at Got Net went above and beyond to implement solutions to all our email and web-hosting problems. My former website-hosting company had thrown me under the bus, but the guys here at Got Net took the time to decipher and fix issues that were critical to my businesses' customer communications. If you want a knowledgeable, helpful company for your internet access and/or website hosting I HIGHLY recommend Got Net!

I would advice the whole team to ask OPEN-ENDED questions to their customers. I understand everyone…read moreis trying to make a sale, but make sure to put customers' needs first before yours. To the manager, educate your employees on services that T-MOBILE provides. If I were a secret shopper from corporate, I'd personally close this store down for 2 days just to re-train the whole team, go over the brand's policies, offers, services, etc. I won't bash anyone on here from my experience, but 2/5 rating says a lot.

The APP does not work to do your claim. Then you call customer service and they tell you go to your…read morelocation for help. So go to the store at the mall. Everyone sits around can't figure out how to help. It does not help when your workers have nails so long they can't even type with out making errors. This is a constant at the mall they sit around and NEVER seem to be able to help. They will say use the APP that does not work! Absolutely terrible service!

Excellent service. Luckily I was the only one in probably first thing in the morning. The tech on…read moreduty knew his stuff and got my phone working right away. As usual it was a VPN problem. I gotta stop using that crap.

Training on customer service suggested! Stopped in not…read moreknowing the place wasn't open yet,(no hours of operation on display BTW) some guy walked up to the door swiped his key to open the door & without even a "good morning" he says, "WE OPEN AT 10:00", walks in and closes the door. No big deal if to me, but you would think, you would want to take a few more seconds to explain, maybe a "GM so sorry but we're not open yet, we should be opening at 10:00" customer service is key in any business. I wasn't expecting a response from business owner & I respect that...

Maria and Corey are the best. I've done business with them on several occasion's. Always happyread more

Super happy with this company! Office staff friendly, knowledgable, efficient. Original installer,…read moreCory, the same. As was the repairman who had to come out to readjust dish after a nasty storm. When I call they answer the phone with 'hello Marsha, how can I help you?' In this day of impersonal service this is a huge plus in my mind!