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T-Mobile Experience Store

1.6 (23 reviews)
PriceyMobile Phones
Open • 10:00 am - 8:00 pm

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Photo of Eleni T.
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6 years ago

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T-Mobile

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3 months ago

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6 months ago

Helpful 1
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2 years ago

Associate lied to me and flat screwed me over!! It will be my pleasure to switch carriers as soo as possible.

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3 years ago

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6 years ago

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T-Mobile

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4 years ago

Very helpful and knowledgeable! The local office gals were best customer service we've ever had

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5 years ago

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5 years ago

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11 years ago

Helpful 6
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12 years ago

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6 years ago

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T-Mobile

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5 years ago

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6 years ago

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9 years ago

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7 years ago

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12 years ago

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12 years ago

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10 years ago

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12 years ago

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10 years ago

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10 years ago

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9 years ago

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AT&T Store

AT&T Store

(60 reviews)

$$$

It's not just this AT&T store that has terrible service -- the problem affects the entire company…read more If you're thinking about trading in your old phone to get the new iPhone 17 Pro, please listen carefully: it's a scam. They tell you that doing an upgrade is no problem, but what they don't tell you in the contract is that the value of your old phone is not given to you as a gift card, and it's not applied immediately to reduce the price of your new phone. It also doesn't help you escape paying $200, $300, or even $600 a month in service fees. That money simply never shows up. Instead, they give you a tiny credit of $15 to $20 per month, forcing you to stay with them for 3 to 4 years. And if you try to leave earlier, they won't apply the credits, they won't unlock the phone, and they try to charge you the full $1200 price of the device. On top of that, they won't give you back your old phone that you traded in. To make it worse, they block access to your account, they don't show you how much you owe, and they don't let you see the remaining balance on your new phone. I wish I had known about all the lawsuits this company has. Please, do not switch to AT&T and do not do their so-called upgrade. Even if it's hard, save up two or three paychecks and buy your phone directly from Apple. That way, you can use it with any carrier and pay $30 to $60 a month, without being trapped in hidden fees or manipulative contracts.

Pina was professional, kind and very helpful. He assisted me with what I needed to do and answered…read morequestions honestly. I will definitely be returning to this store.

AT&T Store

AT&T Store

(2 reviews)

The very best customer service ! I had a very complicated issue with IPhone 14 . The phone was…read morefrozen and unresponsive . Carol was the ATT rep who helped me . I was ready to switch to another carrier but Carol saved the day . It took her 3-4 hours to figure out how to handle this complicated phone issue no data or pass words saved this made it complicated and all most impossible. Carol is very professional knowledgeable and kind . Her patience pulled me through I am so thankful she was there at work today . She is an asset to ATT . Carol should be considered for a leadership position . The corporation would improve . Thank you Connie G

I am so angry with AT&T. I've been with them for 27 years. I made the mistake of going to this…read morestore to see about upgrading our iPhones. I was given a great deal to upgrade my 13 Pro Max to a 15 Pro Max. My husband had an 11 Pro Max. Cristina (manager) offered him the same trade in. for the same phone that I was getting. Almost three weeks later, AT&T Sent us a text that we wouldn't get the trade in credit $1500.00 total) unless we upgraded our plan-- the one I've had forever. The was was almost $40 a month higher. Cristina was there, but avoided me. Suddenly, she was in a "meeting". She never came out to talk to me. I called customer service from the store and was told that the store should've advised of this stipulation. If they had, I would not have traded in our phones. So, we can't return our phones nor get our old ones back. No apologies, no adjustments. Just "our hands are tied". I feel as though they pulled a bait and switch and I'm furious. I'm stuck with them. I should've gone through the Apple Store and that is my biggest regret.

T-Mobile Experience Store - mobilephones - Updated May 2026

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