Pina was professional, kind and very helpful. He assisted me with what I needed to do and answered…read morequestions honestly. I will definitely be returning to this store.

It's not just this AT&T store that has terrible service -- the problem affects the entire company…read more If you're thinking about trading in your old phone to get the new iPhone 17 Pro, please listen carefully: it's a scam. They tell you that doing an upgrade is no problem, but what they don't tell you in the contract is that the value of your old phone is not given to you as a gift card, and it's not applied immediately to reduce the price of your new phone. It also doesn't help you escape paying $200, $300, or even $600 a month in service fees. That money simply never shows up. Instead, they give you a tiny credit of $15 to $20 per month, forcing you to stay with them for 3 to 4 years. And if you try to leave earlier, they won't apply the credits, they won't unlock the phone, and they try to charge you the full $1200 price of the device. On top of that, they won't give you back your old phone that you traded in. To make it worse, they block access to your account, they don't show you how much you owe, and they don't let you see the remaining balance on your new phone. I wish I had known about all the lawsuits this company has. Please, do not switch to AT&T and do not do their so-called upgrade. Even if it's hard, save up two or three paychecks and buy your phone directly from Apple. That way, you can use it with any carrier and pay $30 to $60 a month, without being trapped in hidden fees or manipulative contracts.

The APP does not work to do your claim. Then you call customer service and they tell you go to your…read morelocation for help. So go to the store at the mall. Everyone sits around can't figure out how to help. It does not help when your workers have nails so long they can't even type with out making errors. This is a constant at the mall they sit around and NEVER seem to be able to help. They will say use the APP that does not work! Absolutely terrible service!

Need better customer service and customer needs. I would not go there again was not helpful and…read morewaste of my time. I would Recommend trying a different t- Moble store. The T- Moble store in sand city Costco was great. 5 stars, helpful , friendly and was very happy with services.

Excellent service. Luckily I was the only one in probably first thing in the morning. The tech on…read moreduty knew his stuff and got my phone working right away. As usual it was a VPN problem. I gotta stop using that crap.

Training on customer service suggested! Stopped in not…read moreknowing the place wasn't open yet,(no hours of operation on display BTW) some guy walked up to the door swiped his key to open the door & without even a "good morning" he says, "WE OPEN AT 10:00", walks in and closes the door. No big deal if to me, but you would think, you would want to take a few more seconds to explain, maybe a "GM so sorry but we're not open yet, we should be opening at 10:00" customer service is key in any business. I wasn't expecting a response from business owner & I respect that...

Great atmosphere. Went in, in less than 5 mins I was out. Great customer service. Great prices,…read moregreat accessories, greats workers

Very good and helpfull service took my phone to different place out side of salinas they sid they…read morecant repor it and whould need to buy another phone. Took my to CPR and fixws it. Thank you and will buy from again

Came to drop off my phone for a trade in should've taken 10mins max, Waited my whole lunch and they…read moreweren't able to help me wasted my time

Formerly a Sprint store now a corporate T-Mobile store, this place is awesome! They recently went…read morethrough a remodel, and the store looks sublime. A great location that deserves more recognition and praise; I went into the store initially needing some tech support, they have a team of techs that handle problems related to phones, and my god they are GOOD, they're well informed, professional, and courteous. They handled my issue and redirected me to the T-Mobile reps afterwards, who were equally as good as the techs as they guided me toward a device upgrade at a super good deal! 5/5! A big thank you to the T-Mobile representatives that allowed me to take the pictures for this review!

In the past, my family and I have encountered horrific customer service (e.g., Verizon across the…read morestreet next to FoodMax). However, that changed when I was helped by Carlos at the Verizon store located inside Northridge Mall. Yesterday, I went into Verizon because I had questions regarding my bill. Carlos answered all of my questions without hesitation, nor sarcastic comments. Therefore, when my parents informed me that they wanted to upgrade their phones, however they had been treated poorly at the other Verizon store, I took them with Carlos. Carlos provided excellent customer service. He went above and beyond to help my parents purchase new phones and answered all of their/my questions with clarity and precision. Even though, his customer service had been impeccable, it was reinforced when It got busy and Carlos still managed to sustain the same level of professionalism and didn't rush the sale. Now that's what I call a FANTASTIC sales person. My parents walked out extremely happy and satisfied with their purchase. Exceptional job, Carlos. Gracias por tu trabajo, profesionalismo y agradable actitud/personalidad.

DO NOT COME HERE. I came in because I wanted an upgrade from my original iPhone. I went ahead with…read morethe purchase and the lady helping me listed out all the fees and told me the fees were for the price of the phone and activation fees. Once I got home and saw the itemized bill, turns out she charged me $130 for a phone case!!! Complete scam!! Stay away. She never asked me if I wanted a case or if I wanted to purchase one. Especially 130 for a clear case I can get for $12 online. Never coming back

My phone had issues charging. They figured it out and fixed…read moreit in less than 5 minutes. Would definitely go here again!

My computer is alive after a coffee spill! Thanks Josh and team! Now u don't have to buy a new oneread more

Fast, courteous and professional service. My new iPhone was acting like shit. And the gentlemen…read morethere at the counter, fix it up in no time. Very knowledgeable. I appreciate the courtesy. This is the place to go with your bizarre acting phone.

Bought my phone here with extended warranty. I was having issues with it and took it in. Four…read morepeople in the store and the only help I got was a phone number to call. They did nothing! Only excuse after excuse about why they can't do this or that. The number was to some Asian country that could barely speak English. The call took an hour due to the language barrier. In the end everything they told me to do failed because they screwed it up! Avoid this store! They absolutely suck and you WILL be screwed. If you need anything! You have been warned!

please don't go to this place They are scammers…read morePlus make you waste so much time in the line

Drove to 3 T Mobile locations in Salinas to return a new iphone I bought that doesnt hold a signal…read moreat all on their crappy network and have called their 800# 4 times to cancel and get my money back but they never send the UPS label like they say and none of their 3 stores here even exist! Unbelievable waste of time dealing with these arses.

Rasel did an amazing job fixing my iPhone camera lens that was cracked for only $50!! He even put…read moreon a new screen protector for me!!

From the owner: Open to go. We are now offering curbside pickup. Park your car on curbside parking area and call us…read more5593759590. You will get 50% discount for case and tempered glass after phone repair. We fix phones, laptops, tablets and electronics in general. You can visit us at Northridge Mall (We are located In front of Lids), we can fix your phone at affordable price with swift timely manner. 100% satisfaction guaranteed.