Extremely poor customer service. They will not keep their word/promises. I came to the store about 2 months ago, Oscar helped me out, although he was very nice in the way he talked, now it's my understanding that he is extremely careless.
I initially came to this AT&T store to opena business account with 5 lines for one of my comapny and clearly told Oscar that billing should be under my company name. This is very important and I kept bringing it up again and again while I was there. We ordered 2 new iphones, while he was setting up our lines I changed my mind and decided to get 4 lines instead. Oscar said he has already processed 5 lines but I can call at&t in next 5 days and cancel, I won't be charged for that line. He then charged few hundred dollars that was tax due on our new iphones. When I went home, I saw two pending transactions from at&t, one was what I was told about and inserted my card in their payment machine for and other I had no clue about. I called them back right away, they had no answer, Oscar said wait until that transaction becomes completed, but my funds were being withheld without my permission, i had to use those funds somewhere else. After 2 days, the transaction I paid for went away and the un-authorized transaction went through, even though this transaction was less but their staff had no answer for this, they looked into it alot. Strange. Then my iPhones arrived and I made an appointment with Oscar and went to the store. He activated our iphones and was trying to sell me two expensive iphone cases. I was not interested, he said if I buy two he will make one free, I agreed. I told him to finance those cases and add it to my bill, he said then he can't give that offer, but his manager said that I can call back after I receive my first bill and they'll be glad to add the difference as credits. I asked Oscar if he will give me something in writing because they deal with so many customers, it'll be hard to remember someone after a month. He said they do it all the time, he will remember.
My first bill arrives, it was way over than what was quoted to me, like more than double. Then I was charged in full for those two overpriced cases of iphones, they were not financed, even though Oscar told me he put them on finance. I called this at&t store 3 times so far to ask them to apply pending credits and why wasn't the case financed? When I have paper work that says it was financed? And my bill, which is a business plan, instead of saying my company name, says Sharma(my last name), I told Oscar atleast 5-7 times to make sure this doesn't happen while I was at the store initially.
Out all 3 times i have called this store to speak to Oscar, i have got exact same response each and every time: "Oscar is busy helping another customer, as soon as he gets free he'll give you a callback." No call back ever received.
I have been Tmobile customer for last 5 years and switched to at&t with high hopes and wanted to have my entire business on at&t, i own 3 companies, but I am utterly dissatisfied with the service and fake promises these guys have made. They are not even willing to follow up with me after my 3 phone calls. I am not sure what kind of customer service is this. My business also offers customer service, we always follow up with our clients and not forget them thinking they'll eventually stop calling. read more
