DO NOT COME HERE. I came in because I wanted an upgrade from my original iPhone. I went ahead with the purchase and the lady helping me listed out all the fees and told me the fees were for the price of the phone and activation fees. Once I got home and saw the itemized bill, turns out she charged me $130 for a phone case!!! Complete scam!! Stay away. She never asked me if I wanted a case or if I wanted to purchase one. Especially 130 for a clear case I can get for $12 online. Never coming back read more

Bad service right off the bat don't come unless you wanna get ripped off or waste your time on excuse after Excuse not worth it they'll have you on the run around for weeks and won't resolve anything read more

I took my cell phone in because it would not call out all the time. The tech took about 10 minutes to fix the problem. He was courteous and helpful. read more

If I could give this no stars I would. On Friday 10/4/24 I called the main Verizon corporation customer service number to see where the nearest Verizon that carried the new IPhone 16 Pro Max would be. They let me know that the Verizon inside of the Northridge mall had the stock. He made me an appointment for 10/5 @1pm and I was very excited!. I ended up arriving 30 minutes early and right when I walked in I went to the front counter where a man that works there me asked how he could help. The store was empty with only another couple in there but I wanted to be mindful and I let him know I had an appointment but I was early and I could come back if needed. He let me know that it wasn't an issue and asked me for my information. I let him know what phone I was interested in getting and he said they did not have it in stock. I told him that the corporate number let me know that there was some on stock. His coworker who I was not speaking with jumped into the conversation and said "they told you that there was some here?" Really surprised and asked me again and obviously I wouldn't be going in if they didn't tell me this in the first place. I wasn't upset that the phone wasn't there because I planned on ordering and don't get me wrong they might have had some and then sold out, that part I understand but what really upset me is the conversations that happened after this information was shared. When I was telling him this information his coworker again jumped into the conversation and was almost upset I was just asking if they were sure that there was no more. He almost had an attitude while telling me no and I found this very off putting. The man who was originally helping me told me I could order or go to Gilroy or Capitola but honestly at this point I knew I wanted to leave this store asap. I told him I did not live in Salinas and I was not going to go if he wasn't even sure, and arriving at this Verizon was already a commute. The atmosphere definitely changed and I let them know that if I couldn't get the phone here it was fine I'd just go to another location. The coworker immediately told me to go across the street and guess what.. that's exactly what I did. The Verizon on N Main was way more lively and professional with great customer service. I was going to order from this Verizon but why would I give my business to a place that doesn't provide good customer service. I ordered my phone in the Verizon on n N Main and really glad I went in. In other words don't waste your time coming in here they obviously don't care and maybe if they worked a little harder on at least trying to provide good service maybe there would be more people going in. read more

Business customer paying over $500.00 a month for services waiting 30 minutes past opening time still no one here! No phone answering left very unhappy. Checking other carriers prices the last straw read more

In the past, my family and I have encountered horrific customer service (e.g., Verizon across the street next to FoodMax). However, that changed when I was helped by Carlos at the Verizon store located inside Northridge Mall. Yesterday, I went into Verizon because I had questions regarding my bill. Carlos answered all of my questions without hesitation, nor sarcastic comments. Therefore, when my parents informed me that they wanted to upgrade their phones, however they had been treated poorly at the other Verizon store, I took them with Carlos. Carlos provided excellent customer service. He went above and beyond to help my parents purchase new phones and answered all of their/my questions with clarity and precision. Even though, his customer service had been impeccable, it was reinforced when It got busy and Carlos still managed to sustain the same level of professionalism and didn't rush the sale. Now that's what I call a FANTASTIC sales person. My parents walked out extremely happy and satisfied with their purchase. Exceptional job, Carlos. Gracias por tu trabajo, profesionalismo y agradable actitud/personalidad. read more

My wife and I walked in and had to wait for a few minutes, Carlos greeted us and asked how he could help. I needed to open a new line with the same phone number. Carlos was helpful, pleasant and patient in this process. He explained everything and answered all my questions. I would not mind coming back. read more

This location is amazing! Fast and helpful service, my boyfriend was in dire need of a new phone since his got really messed up, and he wanted to get on his own plan, the team was amazing, they were able to get him on his own plan and a new Iphone. Very pleased with our experience at this location. read more

Best Verizon EVER!!! The manager Jose is super helpful, and everyone that works there goes above and beyond to resolve your issues or provide solutions. Extra kudos to Carlos who helped install my Hum into my car and for also going out of his way to register my phone numbers for a promotion that made me $300!!! If you are looking to switch to Verizon and live in Salinas, go to the mall. They are awesome! read more

I can't say enough about the great customer service I get from this location. I live in Carmel Valley and will always drive to salinas mall because these guys go above and beyond to help their customers. And this is 100% of the time. A big thank you to David Dacpano and Carlos Cardenas and Mike from technical support who helped me today. Very happy customer!! read more

Excellent customer service by carlos he was very patient and knowledgeable. I totally recommend people to go to this store and ask for Carlos you won't be disappointed. read more

I went there yesterday to get a new phone and the customer service I received was great. At first Jose help me and gave me a great throughout of the options I had. Later he directed me to Naomi to which she finished getting my plan and she was very friendly and knowledgeable. I'm really happy with my experience at this location. read more