Pina was professional, kind and very helpful. He assisted me with what I needed to do and answered…read morequestions honestly. I will definitely be returning to this store.

It's not just this AT&T store that has terrible service -- the problem affects the entire company…read more If you're thinking about trading in your old phone to get the new iPhone 17 Pro, please listen carefully: it's a scam. They tell you that doing an upgrade is no problem, but what they don't tell you in the contract is that the value of your old phone is not given to you as a gift card, and it's not applied immediately to reduce the price of your new phone. It also doesn't help you escape paying $200, $300, or even $600 a month in service fees. That money simply never shows up. Instead, they give you a tiny credit of $15 to $20 per month, forcing you to stay with them for 3 to 4 years. And if you try to leave earlier, they won't apply the credits, they won't unlock the phone, and they try to charge you the full $1200 price of the device. On top of that, they won't give you back your old phone that you traded in. To make it worse, they block access to your account, they don't show you how much you owe, and they don't let you see the remaining balance on your new phone. I wish I had known about all the lawsuits this company has. Please, do not switch to AT&T and do not do their so-called upgrade. Even if it's hard, save up two or three paychecks and buy your phone directly from Apple. That way, you can use it with any carrier and pay $30 to $60 a month, without being trapped in hidden fees or manipulative contracts.

The APP does not work to do your claim. Then you call customer service and they tell you go to your…read morelocation for help. So go to the store at the mall. Everyone sits around can't figure out how to help. It does not help when your workers have nails so long they can't even type with out making errors. This is a constant at the mall they sit around and NEVER seem to be able to help. They will say use the APP that does not work! Absolutely terrible service!

Need better customer service and customer needs. I would not go there again was not helpful and…read morewaste of my time. I would Recommend trying a different t- Moble store. The T- Moble store in sand city Costco was great. 5 stars, helpful , friendly and was very happy with services.

Excellent service. Luckily I was the only one in probably first thing in the morning. The tech on…read moreduty knew his stuff and got my phone working right away. As usual it was a VPN problem. I gotta stop using that crap.

It's one thing to have to deal with customer service on the phone. But then to go into the store,…read moreand see three associates literally doing nothing, then for them to tell you your order is not ready, and you have to wait for them to pack it. Like what the heck, can't you go to the back and finish the process??? Individuals getting paid to stand around and do nothing. This world is in trouble.

Very good and helpfull service took my phone to different place out side of salinas they sid they…read morecant repor it and whould need to buy another phone. Took my to CPR and fixws it. Thank you and will buy from again

Went in with a bad charging port on my phone and the lovley gentleman had us in and out of there in…read moreless than 10 minutes with it fixed. He was so kind and friendly. Quick service. Definitely recommend and will go back.

Zero service available on a weekday morning. No attempt to assist the numerous customers waiting by…read morethe singular person on the floor who was tied up for 30 mins with a couple making a purchase? Not even a "hi, I'll try to find some help from the three people in the back restocking, on their break, or late to work. When Mr. ONLY Guy at work was asked if anyone else was available to help his snarky response was , " don't bother knocking on the backroom door." When I said to him, " I feel so bad for you having to have everyone waiting and no help" his response was the WORST. He stated, " No, ai don't care...I get paid one way or the other." ....dude, really?? Yes AT&T is a juggernaut and the 3-5 people waiting 30 long minutes before all walking out together, in disgust don't make a hill of beans of difference to you but....karma is a bitch and she will dish out to you what you just delivered to us. Trust me. And...I hope you never work in a tipped or commissioned position. You. Will. Be. Broke. In closing...just be nice, please.

The employees were very helpful me and my family. Both employees worked on our order to make sure…read morewe received all the discounts. We purchased a new Apple watch for my Grandson and upgraded our daughter's Internet service for their house. The next day after our purchased, nI was receiving a lot of AT&T texts and voice calls regarding my recent purchased. At first, I thought they were spams but I was not sure. I called the store and one of the employees gave me her private number, so I can send her the questioned texts and voicemails calls. She explained to me that they were spams and gave me the reasons why they were spams. She told me to block the numbers. She also checked my At&T account to make sure everything was valid and safe. I felt that she took an extra mile to help me. Will I go to AT&T store again in the future: Definitely YES!

DO NOT COME HERE. I came in because I wanted an upgrade from my original iPhone. I went ahead with…read morethe purchase and the lady helping me listed out all the fees and told me the fees were for the price of the phone and activation fees. Once I got home and saw the itemized bill, turns out she charged me $130 for a phone case!!! Complete scam!! Stay away. She never asked me if I wanted a case or if I wanted to purchase one. Especially 130 for a clear case I can get for $12 online. Never coming back

Bad service right off the bat don't come unless you wanna get ripped off or waste your time on…read moreexcuse after Excuse not worth it they'll have you on the run around for weeks and won't resolve anything

I'm 78 years old and couldn't figure out why my phone wouldn't ring or ding when I received a…read moretext. So I wore my phone in my bra to "feel" my calls. Enter- Josh. He quickly told me I had it on mute. I felt so stupid and he was so understanding. So compassionate. Thank you, Josh.

My phone had issues charging. They figured it out and fixed…read moreit in less than 5 minutes. Would definitely go here again!

Service was fast and efficient. Isabel was fantastic and I would highly recommend asking for her :)read more

Fast, courteous and professional service. My new iPhone was acting like shit. And the gentlemen…read morethere at the counter, fix it up in no time. Very knowledgeable. I appreciate the courtesy. This is the place to go with your bizarre acting phone.

please don't go to this place They are scammers…read morePlus make you waste so much time in the line

Drove to 3 T Mobile locations in Salinas to return a new iphone I bought that doesnt hold a signal…read moreat all on their crappy network and have called their 800# 4 times to cancel and get my money back but they never send the UPS label like they say and none of their 3 stores here even exist! Unbelievable waste of time dealing with these arses.