So understaffed. Staff "chit chats" with customer long after they have finished their transaction making appointment times worthless. People are pleasant enough but wait time for help,is inexcusable. read more

We had an appointment at the Xfinity store in San Mateo. The rep that helped us started with an attitude and seemed like he didn't want to help us. My mom in her late 80's had a few questions and the rep was unable to speak in a respectful and helpful tone to explain things to her. All of this new technology is not easy for older people to understand. He did not explain what he was doing on the computer with our account. He was constantly looking at his phone but not communicating with us at all. He did crack a few jokes with another associate. I did not appreciate how we were treated today, especially my elderly mother. read more

I have been a Comcast/Xfinity customer for over 30 years. I had internet, phone and TV Cable with them. Last year, my rate went up 10% and this year, it was to go up another 20%. I called their customer retention agent was offered no relief from their higher bills. I was not dissatisfied from the service I had, but the continual increases in price forced me to check out their competitors. As a result, I am getting just as much, actually more than I was from Comcast at a little over 50% of what I would have been paying Comcast. read more

They suck can not get ahold of a person to help with my internet being out. I'd give zero if I could

I work as a Concierge and was impressed with Alec at the Xfinity Comcast office in Northridge Mall. I get frustrated in the Sand City office so I drove to Salinas. Alec greeted me the minute I walked in. We walked to his desk and Alec fixed and explained my issues within minutes. That's what I call good customer service! Thanks Alec! It took me longer to get to the store than being in the store. If you have any Xfinity Comcast concerns...this is a valuable place to go. read more

If they set you up correctly and you are happy, never change anything in regard to your plan. We had been a customer for 13 years and decided to have security removed from our service. We went in and explained this to the rep and he said no problem we will remove this and it will take about $100 off of my monthly bill. Cool. What he never told us was he needed to do was put us on one of their new plans. We go home and turn on our TV and we went from 185-ish channels to 6 and our 100+ hours of DVR was wiped out as it was changed to a 20 hour limit. After calling a foreign country, it was understood that the shows and clips that we had saved over the years were not to be saved and are gone into the void of cyberspace. A couple days later I went back to the office and turned in every piece of Comcast equipment I had on my property. The rep this time did not once ask why. He did not care. He handed me a receipt for the equipment and said we were all set. I said we were not "all set" as I needed to speak to a manager. He started dodging my request until I told him that it was not going to be about him. Then he asked what my name was and what the reason was. I told him my name and that I just needed to speak to him. After about a 10 minute wait, a female assistant manager came out and asked how she could help me. I indicated that I have been in a position similar to hers and if there was a negative issue, I would want to know so I could investigate further. All she said was that she was sorry and handed me her card and said, "If you ever want to come back to us, come in and ask for me." That was it. She never asked for my name or gave any assurance that the issue would be resolved. No question if there was anything they could do to retain my business. Simply put, they don't care. The employees here take orders, get a check, and go home. There is no pride in having a job and doing good work anymore. Sad. read more

The worst internet and television company do not use xfinty there terrible there bills are higher and higher each month if you have there service get rid of it and go with another company for much lower prices out there and reliable costomer service and faster internet read more

Worst service ever. They suck. Internet connection is slow and drops in and out as well as the tv. read more

Brandon Schade (or Schads) is the best customer service specialist!! He made sure he asked the right answers so I explained what I need for my work and school for my computer and other devices. He gave me the directions on my xfinity app to activate the gateway. He did say it takes 15 min to connect everything. It works!! Much better than my arris own modem. Highly recommended to Brandon!! Yes he is super friendly!! Nice environment too. Value? It is fair when I requested lot of things because of my work and school. He updated my plans on agreement read more

Re-instate service for telephone, taken out with out our OK, promised by multiple Comcast personnel to be put back into service for about 3 weeks, no phone service yet! multiple other complaints, but the phone service is essential to patrons in their late 80's ages. read more

Xfinity came out and fixed our tv after 4 days it lasted 2 days and we are back to our iPad. They said they could not replace the tv box because they had issues. Should have been replaced when the tech came out. Unbelievable. read more

This store is a disgrace they messed up My phone service disconnected my phone now I can't use it stay away from this store read more

After a bad experience from the carrier of my cell phone I stopped by the Xfinity store wondering if I could get the cell phone I wanted there with better customer service. What an amazing experience! I was immediately greeted in a friendly manner when I walked in. They were busy but I was told I could be seated and someone would be right with me. They had nice displays of phones and accessories and while looking at the phone on display that I wanted, a young lady approached and introduced herself and she shared her knowledge of the phone I wanted as she also had the same one. She was able to order it in my second choice of color and answer my numerous questions all with a smile and wonderful attitudes. I was so impressed I switched from my present carrier to Xfinity. Have the phone I wanted, and Cassidy switched all info onto my new iPhone and gave me wonderful service at all times. The entire staff was very customer oriented and courteous and most of all friendly. What a difference that makes in a business. I should have switched over years ago. read more

First off, there is one rockstar at this location and I was hoping to meet with him today. Sadly, he must have hoped on his whitehorse and ride off into the sunset, at least on this particular day. The wait wasn't too long and they have plenty of shiny objects to catch your attention and wallet. The dude who "helped" me was useless. He basically started our conversation with an attitude problem. Of the two parties involved I'm the one who should have an attitude, considering how many times I've contacted Xfinity customer service in the last few months. He basically told me there's nothing he can do to help me, which I was aware of about 30 seconds into out chat. So, I say with great displeasure, this store sucks! Hey, its brand new and they spend hacks money making it look fancy. That's worth 1 star right? Ya'll have no concern for customers that are being robbed mo thly and that's shady AF! read more

Very rude customer service unorganized need better system for waiting in line to maintain social distance read more

Xfinity Store by Comcast - Very rude customer service - Television Service Providers Near Me - Salinas, California

So, this place mocks more on the AT&T sales floor vibe. I went in with a quick question, the greeter guy was awesome (sorry I forgot the name) then 3 girls came out. I'm don't have service yet but was helped by Claudia (only with eye glasses) and was in a bit of a rush and murmured as she asked questions. Don't get me wrong I looked like crap today but behind the crap Is someone who likes to be treated well Since I have plans in buying your services that I can afford FYI. I'm trying to comprare her composure and/or facade; but just picture that lady from Meet the fockers typing away and then she pays attention to you.....so as I cut her sales protocol short I tell good bye and thank you politely but as I exit I so DO NOT WANT YO service. read more

Came in got my stuff went home life is good. Had no troubles setting up the internet either. The speed is a bit slower than a gig on my phone and p5 but the pc and tv work great. So no complaints from me fr read more

I came here with my wife to clarify our bill. We weren't sure why we were being charged so much and surprisingly were greeted almost immediately on weekend. That was pretty shocking to me. They were full staffed and probably just waiting for the rush to begin. The sales associate looked up our account and informed us why our bill was higher than expected. Made sense. Overall the experience was better than normal, probably because we didn't have to wait. I'd come here again hoping for the same experience. read more

Probably the best experience I've had signing up for any utility/service. I came in having an idea of what I wanted, brought in my own modem and cellphone, and I walked out with broadband internet and cell service from Xfinity. Mr. Aziz was really helpful, and was great to talk to. He asked a few questions, I showed him the offer/mailing I received and he gave me options. There was no pressure to go to a higher plan than what I had researched. When I came home, I followed the directions that Mr. Aziz gave to me, and everything worked. read more

Great new store in Salinas. Amazing locations and great team. Team at Salinas is very nice and very polite. read more

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Never thought I'd be giving anything Comcast related a high rating, but this store has definitely got their ish together. Color me impressed! I called into the Comcast customer service the night before for an internet service in-store pick up. Here I am strolling into the store thinking it'll be quick and simple. Nope. The customer service member had reactivated an old acct instead of opening a new one! Here we go, I thought. But nope! The in-store service team closed out the old account and opened up a new account. Explained the set-up. Went over additional bundle options I had questions about. Was out the door within 10mins max. Thanks, San Mateo team! read more

Pretty sure this place is (fairly) new. I came here on my lunch break to pick up a modem since we couldn't find ours. There's ample parking since it is located in a shopping center, but you may miss it due to trees blocking your view of the sign (I almost did). The store itself is super clean and open, so you can see all their products. Anyways, it being 120ish in the afternoon, it wasn't packed or busy. Instead of seeing bored or sluggish workers, I was instantly greeted with upbeat professionals. Sheldon assisted me in getting the modem I needed, and it only took me 10 minutes! read more

I was just treated rudely by one of the higher ups at this store. I went in to ask about my billing and whether I could sign up for one of the deals I was offered on the Comcast website. The people there refused to believe it was possible and kept trying to tell me about how it was an introductory rate, etc. The Comcast employees at other branches I've been to have always looked for deals for me. Long story short, always check the website -- log in and manage your service -- for deals available. I saved $10 a month that way. You also don't have to deal with mansplainers who talk over and interrupt you instead of listening. Edit: updated to 2 stars because the original associate who spoke to me was fairly polite. read more

Keep away from the front desk staff named Tasha. Extremely rude attitude with bad tone. She gave no reasonable service but REQUIRE customers to do something we do not even need! We are trying to return rental device and I understand it will reduce your profit. But it is Comcast profit not any of yours. (Unless you buy stock) so please be nice. read more

I went to comcast store to cancel my cable tv account - happily dropped of the equipment. I kept the internet service in tact. When I got back home the cable modem was offline. The in store moron agent cancelled the entire account. He was rude while my wife and I were in the store and screwed us by turning off our internet. We got YouTube tv via Roku which is 45 a month - my comcast bill for tv and internet was almost 400 a month. Of course we can't watch it because the comcast agent turned our internet account off Now they're saying they will have a technician come out to my house Friday. This is absolutely outrageous. As soon as AT&T pulls fiber in my area I will dump comcast all together . Comcast sucks! They are screwing us all! Overcharging us, bad service. Go to YouTube tv and get rid of cable tv ! read more

I went to Comcast and there was an employer named who was named Jessica, she was amazing. She was quick to call me and help me. She was not presuring me for a quick sale like all the other comcast have me made me feel in the past. She found me a good deal that worked for me and my family. I highly recommend her. I ask for Jessica she's the best. Thank Me latter. U will. Not regret it. read more

While the employees at the store were helpful and polite, they could not give me an answer to my question. I am currently towards the end of my 2 year contract. A contract where I pay $200+ a month to receive certain channels. About 3 months ago I started to no longer receive some of the channels. When I asked why, I was told that if I wanted to keep those channels, I needed to purchase additional packages and extend my contract another 2 years. So even though I'm still under the contract that I pay $200+ per month to receive those channels... I am out of luck. Unless I want want to fork over extra. Nope! At the end of my contract... I'm out. I can no longer recommend Comcast/Xfinity. read more

If I could give zero stars, I would. Xfinity has the worst customer service I've ever experienced in my life. I placed an order for a wifi package and waited several days for the equipment to be delivered. I received no email communication as to the status of the order or a tracking number. When I first called customer service to see why the equipment hasn't arrived, they informed me that it was scheduled to be delivered the next day by 10 am. I changed my plans so I could be available when the equipment arrived. Meanwhile, I have to purchase wifi hotspots so I can do my work online. After waiting most of the day, I called customer service again to see if I could get a tracking number. They told me that the equipment isn't being delivered and that I need to pick up the equipment at the Xfinity store at the Northridge Mall in Salinas. I was frustrated but I was willing to pick up the equipment myself because they had already activated my service. They provided me with an order number and said to just give it to someone at the store and they would give me the equipment. After a 30 minute drive to the Xfinity store in traffic, I arrived and gave the representative the order number. After checking the order number in the computer, he said the equipment should have been delivered to my home and they did not have the equipment for me. I explained that I was told by customer service to go to that store to pick up the equipment and it would be ready. He provided no explanation or offer to call to see what the issue was. At this point, I was not only frustrated but pissed off for getting misinformation from customer service and risking my health to go to a location that did not have the equipment for my order. I cancelled the order and will NEVER use Xfinity or Comcast in the future. I recommend you do the same. read more

wish i would give more stars for alex, he deserves more than 5, hope his manager see's this review. if i owned a company, i'd be very fortunate to have alex as an employee. he has a lot of integrity & character & this will take him far. I bought a new iPhone & asked him for assistance in getting my new phone up & running. he did that & with a smile & gentle voice. very patient throughout the whole time. any customer in my position couldn't ask for better help than what alex provided. thank you again! read more

Shawn C. helped us find an immediate solution to our internet and billing needs. He also alerted us that someone had opened an account in our name and provided us with assistance on reporting the fraud to the billing department. He went above and beyond and we are super grateful, read more

WORST SERVICE IN US internet never works for more than 2hrs a day tv signal channels off most days read more

Very happy with the service at the new Xfinity store I've had problems in the past with comcast which is why I stayed clear but the customer service Omid Aziz offered was beyond what I expected. Very helpful and quick to get my account set up exactly how I wanted it,got me all the right equipment and even saved me money. read more

Went to Comcast Hillsdale San Mateo to switch an Iphone8 and Iphone10 from Verizon. The Iphone10 worked. My Iphone8 phone would work, but no voice mail. Went back two more times. The Manger said there is nothing he could do, and for me to call customer service. Call on Friday Tech support. They said they would call back in 3 to 4 days. They never did. I called a week after the last call I made. They said to wait another 3 days. My phone shows unactivated even though I can make calls. The Hillsdale office broke my working phone and take no responsibility in fixing the problem. I have never had such a bad experience in doing such a Simple task as activating a working phone. Comcast needs to get their act together. They take your money and then say Bye! read more

We were given wrong information from the start! We chose a package where it clearly said that Investigation Discovery was included. I also made sure to confirm that with the sales rep, Quinn. After install, we came to find that Investigation Discovery WAS NOT included in the package we chose. So I went back to this location to see what the issue was. I was then told by one of the reps that Investigation Discovery was not included with a bundle package and since we also had internet, this would apply to us...I ask to speak to the manager, FERNANDO and he said something completely different. He said that the pamphlet I was given had an old channel lineup and that Investigation Discovery was no longer available. I asked why we were shown something that is no longer accurate. After asking that simple question, he immediately got a horrible attitude with me and my husband. His explanation was that it was not his responsibility to update the channel lineup and said to just cancel since we had 30 days to do so. My husband then told him that he should advise his reps of this information so this doesn't happen again. He rudely responds "don't tell me how to do my job" and basically showed us the door. Fernando is a very poor representation of the company and is astonishingly unprofessional. Xfinity has lost my business because of this individual. I am now a very happy AT&T/Directv customer! read more

terrible unreliable internet that stops working every 15-30 minutes, and a terrible customer service line you have to deal with every time Comcasts' unreliable internet randomly stops working. Comcast rips you off. Go somewhere else, unless for some strange reason you like supporting businesses that charge you full price for defective products. You're going to be spending lots of time calling to get Comcast to provide the over priced throttled internet service you pay them for. read more

Horrible experience this afternoon dealing with the manager Fernando at the Northridge Mall had an issue with my account saying we signed up for extensive Premium Accounts could not deal with the regular cashier so we went back at 1 Fernando had a horrible attitude the entire time I was being extremely smug I believe it was because I am elderly and he was getting very frustrated with me he stood up and challenge me as if he was going to fight me at the end I asked if another employee could help me he Shrugged his shoulders as if he could not do anything as if he was intimidated by Fernando will be canceling our account and going with Dish TV unfortunately after many many years of good service. This man Fernando try to intimidate me I'm nearly 70 years old I'm frightened now I've been shaking since I left the store I am going to try and call corporate once I calm down thank you for an and over terrifying and elderly woman read more

It was so easy to return a cable box back when they had the smaller locations. Now it takes all day just to return a cable box. Ugh

I was super impressed with the service I got here. Dennis went above and beyond to make sure my questions were answered and even followed up with me to make sure nothing new had come up. Truly a standout experience from a cable provider or any retail environment. Thanks, Dennis! read more

Hate new stores. Been to one in Jensen Beach Florida a couple times. Last time waited in line for 2 hours just to pay a bill. Kiosks were not working. Just a half dozen people still waiting. They seem more interested in selling a new phone and plan. Very impersonal. First time had to wait over 45 min just to drop off old equipment. That took about 15 seconds. read more

Had a very horrible experience here. Went into the store to return a free box that we got (apparently it was now attached with our wifi service and not separate, something I was not informed about) and to inquire about how to cancel our wifi in a couple of days. I specifically said the day I wanted to cancel coming in, but they cancelled the whole service for us today! I am a student who needs wifi to complete my assignments and online exams. He then set me up with a new wifi (which was $25 more a month I might add) and set up to cancel it when I originally wanted to. I did not think that was possible to do as I was informed when I had called in a couple weeks before that they could not set it up in the system to automatically cancel (lies) and had to let them know the day before. So because of that I could have avoided this whole thing. On top of that he originally said the wifi should just start working but my roommate had called me saying it wasn't. I went back then the same guy said the wifi would work in about 10 minutes. Surprise, surprise It did not. I had to call into the Comcast tech support to get it back on. I am extremely furious that no one told me that by returning this free tv box I never used, it would automatically cancel my wifi. Especially when I came in saying when I wanted it to be canceled. Please do your self a favor and don't go with Comcast. read more