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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    2.4
    (43 reviews)

    Probably the best experience I've had signing up for any utility/service. I came in having an idea…read moreof what I wanted, brought in my own modem and cellphone, and I walked out with broadband internet and cell service from Xfinity. Mr. Aziz was really helpful, and was great to talk to. He asked a few questions, I showed him the offer/mailing I received and he gave me options. There was no pressure to go to a higher plan than what I had researched. When I came home, I followed the directions that Mr. Aziz gave to me, and everything worked.

    If I could give a negative star review, I would. When I first visited the store, the young man who…read morehelped me was very nice and seemed to know what he was doing. When I started having issues with download speed and high latency, I tried to deal with it online but was rebuffed because my order (dropping home phone service) was "pending." What transpired was hours of dealing with people who did not speak English or understand how to deal with problems. Finally, I got someone to close out the "pending" ticket, clearing the way for me to request a service call. I tried online, through non-English speakers, AI chatbots, and a series of what appeared to be chatter in India, but got disconnected and received no help. I returned to the store and was told that the problem was probably with my equipment (previously checked out by a Certified IT Specialist at my expense) and when I told the guy that was not the case and showed him the logs from Xfinity's own system (wildly fluctuating latency and speed, dropped connections, etc.), he simply waived me off and told me there was nothing he could do. He suggested I go home and use my remote to schedule a service call. Since I'd already tried that without success, I asked if there was any charge to cancel service. His response was even more disrespectful and he was joined by a group of apparent sales guys standing around looking at their phones, who started making mocking noises about me complaining. When I tried to get their names, they told me to leave the store, so I took a picture of the rudest one. He then tried to grab my phone and got very hostile. It is unfortunately true that Comcast/Xfinity has a monopoly to provide fiber internet in Carmel, but the company isn't helped by being associated with clowns like these guys. I'm now forced to choose between lousy Comcast service or switching to Starlink and further enriching Dr. Evil, with the likelihood that Starlink will be just as bad as Comcast.

    ProTech - securitysystems - Updated June 2026

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