Happening again with us, no response from company on any issues with our system. Keep sending bills…read morewithout any service. For any questions they close their ears. Their reception never picks phone or responds for queries. It's suppose to be a monitoring service and they don't monitor stay clueless about their job.

The final piece of the moving puzzle: Security! Massive thanks to Bill at Sentry for helping us…read moreget settled in our new branch so quickly. The whole team was elite: Dre (sales) was so patient with my million questions during the estimating and quote, Misty handled the scheduling like a pro, and Drew did a phenomenal job installing the cameras. I feel so much better knowing this team has our back!

We contacted First Alarm to add 3 services to our home. They worked in an efficient and timely…read moremanner and the two technicians we worked with had good knowledge of their products and explained very clearly what they were going to do and taught us how to use the various products. Such as, remote access, what to do in an emergency, etc. Very pleased.

I am remodeling my condo and plan to install a security alarm system. The First Alarm salesman was…read morewonderful and took time to be sure I understood what was to be done. Then he gave me the most ridiculous contract I have ever, ever seen. The font size is 6 point, 1/16 of an inch! Then as a Docusign, it becomes a little fuzzy and is even more illegible. First Alarm, having such little respect for their customers regarding their contract, sets up a huge red flag for me. This is the second time ever that I have posted a complaint on anyone, but this is absurd. Lynn

Gilbert Curbelo (aka POTTER'S ELECTRONICS) is a lying crook. I ordered parts on my account for a…read morejob that we included hours for him on. After I paid in full for parts, Gilbert refused to do the job after he agreed to do it. (his preragative) I canceled the order since we no longer had his SPECIFIC expertise on wi-fi bridges. We weren't comfortable doing the job w/o him. He got ALL of the parts back, kept my money, told me he would drag out a refund, lied to the credit card company & still has not paid. DO NOT DO BUSINESS AAA WIRE AKA POTTER'S ELECTRONICS. We are moving forward with the BBB and small claims court. BEWARE $1500 is not small change.

Great customer service and great products. Gilbert and his team are amazing to work with!! He…read moreanswers urgent texts day or night and always has a prompt solution! So happy we found them!! Highly recommend.

If I could give 0 stars I would. There is a lack of transparency when it comes to the contract and…read morea HEFTY fee if you try to cancel service before the contract is up. Now, we've moved and are being told there is an uninstallation fee and a reinstallation fee booked 3 weeks out. We've already had to vacate our previous rental property and had to leave their equipment behind. So there's a fee we can't afford to cancel a service we've had numerous issues with since we got it, OR a fee to keep/move this service that we no longer want. There is a disconnect between the communication that the technicians told us during initial installation and what we're being told now on the phone. Our whole experience with this system has been absolutely awful. I DO NOT recommend anyone else sign up for it.

Worst company to deal with on the planet. I had a problem with a refund and I have had to call them…read more8 times and each time I have had to repeat the issue with them giving me a different response each call. Thought I had it resolved and they said they were going to send me a check. Never received the check and when I called they didn't know anything about me getting a refund. They lie to you just to get you off the phone. Don't Use VIVINT. Use ADT or something else. They are the WORST, WORST, WORST!!!!

Knowledgeable capable, and took care of the job I was very…read morepleased with the results and everything is up and working now as a result of their expertise

We found Abisai here on yelp while looking for a new low voltage company to install WIFI in our new…read morehome and property in the Santa Cruz mountains. We just moved here from Los Angeles after losing our home in the Altadena fires and didn't have any local resources. I had an amazing low voltage company in LA that I trusted for years, so I was hoping that we could find someone here that we could trust in the same capacity. After meeting with him and then working with him on the WIFI job, we are so happy and grateful for finding him! He is so professional, kind, communicative, knowledgable, and reliable. He is very thorough and detail oriented and his prices are very fair as well. We are now hiring him to do a full camera install on the property, and will be hiring him for any future low voltage needs. I can't say enough positive words about his work ethic, and after going through so much stress this year with losing everything, working with him has been such an easy and calm experience.

I was working with another local 5 star rated service and was losing confidence in their…read morerecommendations and problem solving. They hung my new Samsung OLED but couldn't get it to work properly. I was given an estimate for a new receiver, new universal remote, and labor which came to more than what my new 83" TV cost. I questioned if it was my receiver since it was working fine 48 hours earlier; they said my board was fried. (?) They were also upselling me on a new universal remote, powered blinds, and a home security system. He also boasted about all the 9 M homes he was working on. My instincts told me to walk. I reached out to Randy and he was very diligent in resolving the issue. There was no need for a new receiver or universal remote. After resetting my TV and running a thorough test, he identified that the HDMI was the problem. Rewiring my system is VERY difficult since it required crawling underneath my house in a very tight space, and sectioning a dryer duct housing to access the remote location of the electronics. He also had to fish the new cables through some very tight spots and did so without damaging my new expensive HDMIs. His problem solving and work ethic are unmatched. He will continue working until the job is complete, and done right. He left my home as clean as it was when he arrived. It's great to find a person with such integrity and diligence. On top of all those traits he's meticulous, very respectful and a real nice guy. He's my AV guy moving forward! 5 stars+++!!!

Randy was not only friendly but efficient! He was prompt and mounted 2 tv's in an hour. I would…read morerecommend him on any install. He also gave us pointers on ways to hide our cords and provided a cord hider. 10/10 experience!

Doug is a great communicator. I also appreciate his customer service, experience, knowledge, and…read moreprofessionalism.

Doug installed my new desktop computer and moved everything from the old computer to the new one…read more Great job!!!

Sorry, but I called for service on my home set up. I talked to George who said the tech would get…read moreback to me that afternoon or the next day to go over the job. Eight days later, I'm still waiting. Not cool Axiom. At least call back and tell me to pound salt But never, never ignore a customer. Definitely not cool

These guys are great...Had them come over to review our setup and fix some wifi issues…read more Kevin was our tech and he was FANTASTIC. A very sharp cookie. We had trouble getting wifi to work in parts of our home and he was able to locate an ethernet outlet that we missed completely that was covered by an antique dresser. By finding this, we were able to get wifi at the back part of our home. He also cleaned up some settings that weren't being used and rearrange settings so when it came time to return the Comcast modem (to use our own), it would be ready for us. I highly recommend using these folks if you have any network issues. James is the owner and responded quickly to my call and referred Kevin to us.