This review requires some backstory, as it's one of those rare instances where one person…read moresinglehandedly turned a 1-star experience into 5. Due to some of my chronic conditions, I applied for and was approved for a unique discount for my Internet services, and was told I would be receiving my set-up equipment in 2-3 business days. After waiting a week and a half, I finally tried reaching out to Xfinity via their website. The AI bot is absolute trash, BTW. I was ready to swear off Xfinity, because they showed no record I even applied for the program. Finally I made one last grasp, finding another fairly-low cost program. This time I walked into the brick-and-mortar store, and after explaining the situation to the woman greeting, I was paired with Charlie. Charlie turned this experience around. Not only was he amicable and pleasant, he knew exactly what he was doing. Not only did he find my original approval (which turns out to be a better deal in the long run), he quickly jumped onto a chat with some of his people, made sure my service would be ready, and made extra sure I was walking out with not just the service I wanted but all the equipment I would need to set it up myself - including coax cables! Having worked in hospitality most of my life, great guest service can absolutely be a game-changer. Xfinity, give Charlie a raise! You should be lucky to have him.

Horrible customer service. My mom passed and I had to close her account. I was informed by a…read morerepresentative of xfinity that they would send me a shipping label to send equipment back. I never received a shipping label but what I dud receive was a bill for $150.00 because equipment wasn't sent back. I tried calling customer service multiple times to explain situation. A local store is to far to drive so I asked for them to send me a shipping label. I was inform that I would need to log into my moms account to request the shipping label. I explained again my mom died and I don't have access to her account. They basically told me that's my problem. Customer service was rude, uncaring, and totally not helpful at all. Do not go eith this company.

I went to the chat app on Monday! 2 reps told me I could make payment arrangements and my service…read morewould not be disconnected.....guess what I wake up Wednesday to no service!!!! 8 called Xfinity to ask why....they told me #1 they were unable to do the extension I needed and #2 there were NO notes of me chatting with an agent on their app. I asked them if they wanted my screenshots I took of the chat convo...they said I'm sorry we just can't do that! Their liars and they let the agents tell you whatever just to get a 10/10 rating!!! That's shameful!!! I will be calling the puc and whoever else I need to!

Not very Customer Friendly if you are a little late on an extension by 5 days …read more And I could hardly understand the representative English language. I am Disabled and have trouble walking and am in need of phone service ,But who Cares .

Six months ago I took advantage of a deal that Verizon was running that included free installation,…read moreDoorDash, credit, and six months of free Disney+. The man in charge of the installation showed up at my door and promptly told me he could not do it because I live on a street and he did not have anybody to help him. But they promised they would be back within seven days to install my FiOS. I cannot tell you how many times they came back and kept coming up with excuses why they could not install it but it ended up taking over two weeks and I did not have Internet because I had already canceled my previous service. When I pointed this out, the installer told me that I should not have canceled my service until they have installed the FiOS. And then the best part is that in spite of following all the directions, I could not access my free six months of Disney. And then they informed me that my six months was up and I was going to be charged $10.99 per month. I had to argue for almost an hour with their online chat just to get it canceled. And they acted like they are doing me a favor. I dropped Comcast because they kept raising the prices. Verizon offers better pricing if you don't count the fact that they don't follow through on their contracts. And I basically gave up two weeks of my life waiting for them to install my cable Internet. Comcast also gives you a free streaming box and I found out after having my FiOS installed that I needed to buy a new TV because my Sony Bravia smart TV did not support new apps. Total waste of time and money.

My wife and I were fed up with paying Comcast/Xfinity oave $300/mo for cable, wifi, and landline…read more Last week Chad, a Verizon rep, happened to come by and offer a better package. If we signed up for cable, wifi, and landline, we'd initially get a bill close to $300, but after installation we could request an educator's discount ($15), cancel the landline ($30), and reduce the wifi from 1 GB to 300 Mb, which would then cost us around $225. Today we had the installation. When we tried to access or even create a working account our efforts failed. In a brief moment of speaking to a real person, my wife was told we had to have been given the educator's discount at the time of signing the contract. She also was told that if we canceled the landling the cost would go up considerably. We've tried to get another real person to talk to, but it's impossible. Chad also told us he'd provide his contact info so he could solve problems. He didn't. We are retired and were delighted when Chad gave us the breakdown, and how to get those discounts. This is taking advantage of old retired folks, and, simply, lying. If we cannot get this resolved as Chad promised we are going to file a number of BBB and other complaints.

Had a wonderful experience at this store. Both the manager Nate and supervisor Brandon where…read moreexcellent. Would highly recommend this store vs the AT&T store at the Waterfront. They are kind, quick, pleasant and look out for the best options for the customer first.

From the owner: AT&T, serving over 81 million wireless customersread more

I got DISH 3 months ago.. They kept raising the prices and every wind storm the signal would go…read moreout.. One freezing day it said to go up and chip the ice off the dish!! What craziness! So we canceled our service, it cost $300 to cancel and $50 to take away the dish..DISH did not send me a box as they claimed..so, I saw that I could "recycle " the equipment at Best Buy, on the website DISH charged me another $379. Don't fall for DISHES scams..read carefully..don't waste money on DISH.

Don't do it!!!!! If it EVER rains in your area you will lose service. And if it doesn't rain…read morewhere you live I want to know where you live. JUST DON'T CHOOSE DISH TV, pay a few extra dollar and get a cable service. DON'T DO IT DON'T DO IT DON'T DO IT

I pay a lot for DirectTV services so when I watch tv series on demand it's extremely frustrating…read morethat they force excessive ad breaks playing the same ads over and over and over even in the same break. Especially the extra depressing one put on by AARP.

DirecTV through AT&T is the worst service we've ever had in the last 30 years. We moved to a new…read morehouse on the north side of Boardman, cut the cable and decided to stream. AT&T told us that the 5 MPS package would be good enough to stream on a smart TV. Wrong story. After calling them a dozen times or more and getting their Phillipino call center, we couldn't get anything resolved. Finally, after three months, they told us to try the next step up. However, for us that meant adding 1 MPS for another $20 a month. The end result? The same thing. Constant buffering. As much as this grieves me to say, AT&T engaged in fraudulent sales techniques. They said we could stream but what they sold us is crap internet and egregiously poor customer service every time we called. I would never recommend AT&T internet to anyone. Ever!

Responded and kept appt as scheduled. Priced extremely fair. Placed a brand new dryer vent through…read morebrick wall. Would definitely consider hiring him again for any future jobs...and im sure we will need many.

Josh has done several jobs for us, he does awesome work! He's mounted three TVs and four ceiling…read morefans and a couple other odd jobs. Lori Lori

Very responsive, able to book quickly for a lock change. Did a great job at a reasonable price…read more Would definitely recommend!

Ethan was really helpful managing a rekeying project for a new home I'd purchased. I hadn't yet…read moremoved into the new house, and was still living in a different state when we needed to do the rekeying, and he was totally able to roll with my needs and met my father in law to help handle the work. Got a call explaining all the details and issues he came upon, and we handled it all easily. Would definitely recommend, and will be calling for future work as needed.