I went to the chat app on Monday! 2 reps told me I could make payment arrangements and my service…read morewould not be disconnected.....guess what I wake up Wednesday to no service!!!! 8 called Xfinity to ask why....they told me #1 they were unable to do the extension I needed and #2 there were NO notes of me chatting with an agent on their app. I asked them if they wanted my screenshots I took of the chat convo...they said I'm sorry we just can't do that! Their liars and they let the agents tell you whatever just to get a 10/10 rating!!! That's shameful!!! I will be calling the puc and whoever else I need to!

Not very Customer Friendly if you are a little late on an extension by 5 days …read more And I could hardly understand the representative English language. I am Disabled and have trouble walking and am in need of phone service ,But who Cares .

This review requires some backstory, as it's one of those rare instances where one person…read moresinglehandedly turned a 1-star experience into 5. Due to some of my chronic conditions, I applied for and was approved for a unique discount for my Internet services, and was told I would be receiving my set-up equipment in 2-3 business days. After waiting a week and a half, I finally tried reaching out to Xfinity via their website. The AI bot is absolute trash, BTW. I was ready to swear off Xfinity, because they showed no record I even applied for the program. Finally I made one last grasp, finding another fairly-low cost program. This time I walked into the brick-and-mortar store, and after explaining the situation to the woman greeting, I was paired with Charlie. Charlie turned this experience around. Not only was he amicable and pleasant, he knew exactly what he was doing. Not only did he find my original approval (which turns out to be a better deal in the long run), he quickly jumped onto a chat with some of his people, made sure my service would be ready, and made extra sure I was walking out with not just the service I wanted but all the equipment I would need to set it up myself - including coax cables! Having worked in hospitality most of my life, great guest service can absolutely be a game-changer. Xfinity, give Charlie a raise! You should be lucky to have him.

We moved and a technician was supposed to be out today. I was told they were delayed and I kept…read moretrying to find out when they would arrive. I finally chose the option to cancel my account; yes, I got someone. After another 30 mins of being passed around, and no resolution, other than it would be five days before the person would arrive, I decided to actually cancel and go to Verizon. I had forgotten how awful Comcast is. No one can truly take charge to deliver a resolution. I will not miss them.

Went with Greenlight because we wanted to support a local business. The service works well when it…read moreis on (little to no trouble while using multiple devices on the network, relatively fast download speeds) but consistently goes off around midnight every night. This is more than just an inconvenience as my wife's CPAP machine needs to upload data every half-hour. We have had mulitiple nights were the machine has reported no data (ie that my wife has died) which causes her hospital to dispatch an emergency response team to our home while we are sleeping peacefully. The ERT is a fast acting, elite trained force of professionals who do not hesitate to break through windows and kick down doors. We have had to replace our bedroom window FOUR TIMES in the past two months. I will be sending the bill to Greenlight Wireless. One addendum: my wife wanted me to point out that though she needs a CPAP machine, she's not a landwhale. She's a normal sized woman. About 5'2 with enormous breasts. Her septum is deviated and so she has the symptoms of a fattie without all the lard. Thanks for nothing Greenlight Wireless!

My apartment building offers GLW wireless included with rent. The service has been down for over a…read moreweek. No one returns phone calls or responds to online inquiries. I've contacted the BBB & i don't think they are even responding to them! Even when the wifi was working (& there's a router right outside my apartment), the service was still low & would cut out all the time. It was 'ok' for being free, but being without service for over a week is unbearable!

Cove offers a wide variety of services for Residential and Business Customers. Check out their…read moresite to see what all they offer. Their Customer Service department is wonderful they are very patient, friendly and informative.

Wow! I don't understand the bad reviews here…read more I have been thoroughly impressed with this location. There are ways in which. Verizon is frustrating however this location has been more than helpful and professional.

So I wrote a one star review on Jan. 3 2026 telling of the huge problems w Verizon…read more refusing to correct a defective e sim card they installed in my brand new apple 16 e I phone, purchased FROM the VERIZON store in the water front. new phone is still dropping 2 to 6 calls a day. i received an AI response lp on yelp about how SORRY the VZ store manager is and how they intend to to fix the problem to insure excellent customer service. well--it's 1/24/26. i haven't heard from VZ yet. my 1 1/2 hour 'on hold' call, to 3 different VZ departments , using the VZ APP was 'transferred' between 3 different departments --not to "TECH SERVICE". Then my call (made from my home VZ phone since my cell would be guaranteed to drop the call--) was disconnected by VZ. No call back ! no email ! . VZ is my home landline PHONE and Internet and cell provider. so VZ has my contact info--they sure use it send bills promptly.. VZ's negligence and lack of care to longtime customers like my family is inexcusable. I'd give ZERO stars to VZ if that were an option. . .

This small start up offered pro bono help! They said they don't charge and are helping people with…read morewifi security and set up. Such nice people.

From the owner: Wifi done right. Simplify your life! Pittsburgher's who speak your language, forget those long hold…read moretimes with your service provider. We're here for yinz!

cannot get ahold of anyone. have the # of RYAN the assistant manager who does not have his voice…read moremail set up. The only 2 phone numbers I have and they said they are not the numbers.

While I can't say the service Comcast/Xfinity provides is good, I can say this store is really good…read moreand they know what they are doing.

This place was jam packed and it took forever to have someone check you in and assist…read more Additionally, service and accuracy varies depending on who is helping you. Andre really helped us out and I'm glad he was able to resolve our outstanding issues and account discrepancies.

Verizon Brentwood, PA Paul made the experience of updating…read morea phone and taking advantage of the Apple watch offer. He was knowledgeable and helpful in guiding us to the best plan and coverage. He was a pleasure to work with - highly recommend him!

Very responsive, able to book quickly for a lock change. Did a great job at a reasonable price…read more Would definitely recommend!

Ethan was really helpful managing a rekeying project for a new home I'd purchased. I hadn't yet…read moremoved into the new house, and was still living in a different state when we needed to do the rekeying, and he was totally able to roll with my needs and met my father in law to help handle the work. Got a call explaining all the details and issues he came upon, and we handled it all easily. Would definitely recommend, and will be calling for future work as needed.