XFINITY is a division of the Comcast company. XFINITY sells cable television, Internet, and telephone services to customers across much of the United States. I have been a customer of XFINITY for almost a decade. Currently, I use only their cable and Internet. Their prices are high, but the cable and Internet have reliable connections. In the past, my husband called XFINITY's customer service department to change our plan so we could watch local sports teams, and the representative told us the wrong thing. We ended up calling them again and changing our plan back to the original one. Recently, I needed to have XFINITY mark the locations of their wires in my yard prior to a digging project. An XFINITY employee arrived on time and accurately marked the locations of the wires. read more

XFINITY - XFINITY van - Internet Service Providers Near Me

Disappointed for a variety of reasons: 1: Had to pay for professional installation, and soonest appointment was a week away despite the store being down the street and promise of "same day installation" 2: appointment windows are 2 hours long and there is not a "your technician is on the way" notification, I.e I could do 4:15 not 4 pm, but the window is 4-6 pm and technician came at 4:03 and left at 4:10.... I got home at 4:12 from the hospital 3: no way to contact tech directly, everything is through AI bots and the only options are to reschedule your appointment when they notify you your tech has arrived 4: tech support is non existent. rep repeatedly muted himself during conversation unannounced for 5+ minutes. Provided very little coherent advice, then pitched Xfinity mobile ;( read more

I went to the chat app on Monday! 2 reps told me I could make payment arrangements and my service would not be disconnected.....guess what I wake up Wednesday to no service!!!! 8 called Xfinity to ask why....they told me #1 they were unable to do the extension I needed and #2 there were NO notes of me chatting with an agent on their app. I asked them if they wanted my screenshots I took of the chat convo...they said I'm sorry we just can't do that! Their liars and they let the agents tell you whatever just to get a 10/10 rating!!! That's shameful!!! I will be calling the puc and whoever else I need to! read more

XFINITY - This is the agent telling me what payment plan would be!!! So your liars Xfinity! - Internet Service Providers Near Me

Not very Customer Friendly if you are a little late on an extension by 5 days . And I could hardly understand the representative English language. I am Disabled and have trouble walking and am in need of phone service ,But who Cares . read more

Xfinity: The Art of Doing Absolutely Nothing, Poorly I was planning to write a review warning others about Xfinity's abysmal service, but it seems Yelp has already beaten me to it--by capping them at a one-star average. (Probably because Yelp hasn't yet enabled negative-star ratings, though I'd argue Xfinity could be the case study for why they should.) Let's start at the beginning. I ordered internet service for one of my properties in Pittsburgh PA. I received a confirmation, a reference number, and a text with the installation window. Great, right? Foolish optimism. Since I value people's time (unlike Xfinity), I paid my property manager to be on-site for the technician's two-hour window. The tech actually showed up--briefly. He made an attempt at setup, then said the fateful words: "I'll be right back." He was NOT right back. He was NEVER back. I can only assume he got lost on the way to the truck. He vanished. Cue the next ordeal: contacting Xfinity's customer service labyrinth, a place where hope goes to die. After battling automated texts and endless hold music, I finally reached a human who offered "try to reach the tech." That's cute. After a few more hours of nothing service, I gave up and rescheduled. This time, I made a simple request: Please send an actual Xfinity technician instead of a third-party contractor. You'd think that was reasonable, right? WRONG. Five days later--yes, five days--I again paid my property manager to wait during the two-hour window. This time, no one even bothered showing up. Not a call. Not a text. No apology, Not a carrier pigeon. Nothing. How is this considered OK? Again, I called customer service. Again, I got nothing. No explanations, no follow-ups--just a corporate shrug in verbal form that can best be summarized as: "Wow, I understand your frustration. Anyway, anything else I can do for you today?" Here's the problem: Xfinity's internal departments function like estranged family members who refuse to speak to each other. Tech support has no clue what dispatch is doing. Customer service has no way to reach technicians. The left hand doesn't know what the right hand is doing--assuming either hand even showed up for work. As a result of their incompetence, I lost money paying my property manager to wait for over four hours across two failed appointments. Still no internet. Just a little more resentment in my soul. I sincerely hope Xfinity's CEO takes a moment to reflect on the one-star empire he's built --a feat only possible through sheer and consistent neglect. When your technicians no-show or abandon jobs mid-task, it suggests systemic issues: low morale, zero accountability, and inefficiencies so severe they're probably inflating your costs. I wouldn't be surprised if Xfinity spends more money screwing things up than it would cost to just do the job correctly the first time. Putting CEO [BLR] in charge of Xfinity is like putting Fredo in charge of the Corleones. If truth in advertising laws applied, you'd be forced to rebrand as Crapcast or Xsh*tiny. At least then, customers would know what they're signing up for. Value: 0. Service: Also 0. Likelihood of ever recommending Xfinity: Negative Xsh*tiny read more

Continue to lie, the chat and conversation I am about to tell you was record or printed) Two months ago I started treatment and test from a drunk driver hitting me. Going from on out of state hospital to another. So I called Xfinity about either disconnecting me for two months or suspend service. I made an payment dated on the future to assure them of payment. They agreed to the future payment and keep it connected Guess what ? I return home to over $1000 bill from Xfinity. When I call them it took 20 minutes just to get the automated part, it kept hanging up. Then I got * Bob" from India who did not understate. Transferred me to billing after another 29 minutes wait another person who demanded all to be paid because he said it's due tomorrow. So officially my bill was no due yet, no service means no way to pay, he said he will send me a link, I have no Internet how will link. Then he said I will have to drive to a store almost two hos away. What is wrong with these people. He wants the $1000 before all. Even after I asked for it to stop while I was gone. Now demands all. Shame oç read more

I got $9.95 xfinity WiFi for low income and it is GREAT! They did the installation and provided the modem all for free! It is fast, and I use it all the time with my cell phone and also Wi-Fi calling. If you have any "glitches",it's easy to hop online for automated fix,but I've had very few problems. I also like Wi-Fi calling & was able to lower my cell phone bill with METRO to just $15/mo with unlimited talk/text plus 2G data which I never use up as I'm always on xfinity WiFi. So if u r low income,retired on Social Security it is really nice to have XFINITY WIFI for under $10 & my cell service with METRO for $15. I LOVEIT and am saving $30/mo and never run out of internet access!THANK YOU XFINITY!I THINK YOU ARE AWESOME! read more

I have been with Xfinity for over 15 years, recently I received a monthly statement for December 2024 that showed a credit on my account. I called Xfinity & I was told that there were several changes I made in November & the credit was reflective from the changes in my account & there was no payment due & my next months bill would be credited. I received January's statement & the amount doubled. I contacted Xfinity the next business day, it took me over 30 minutes to get a real person on the line. The representative was very nice & did all she could but her resolution was not acceptable. I was transferred to manager & all she was going to do was waive the $10 late fee. I feel that Xfinity should compensate their customers for issues that are not their fault. It is histicial that big business can make errors or have an issue that does not reflect the customers wellbeing & yet their resolution is to offer a $10 credit. That is an embarrassment & insult to the consumer. Over 2 hours on the phone trying to resolve an issue & the end result shows that Xfinity just doesn't care about their consumers. read more

Very disappointed xfinity disconnected my service because the home I moved into the previous tenant owe a bill so it put the house on hold what does that have to do with me read more

Cheats !!!!! Absolute CHEATS!!! watch your bills guys. I had internet only. Paper billing. Automatic bill pay. These cheats were charging me a late fee a disconnect fee and a reconnect fee in the same day for months. I pulled my banking statements and they confirmed that they were withdrawing the money on time. I would never ever entertain doing any type of business with them again. I'd rather pay to play with someone else. read more

Both ways I tried to pay online resulted in a 404 error, so I "talked" to the chatbot and finally reached a person. My message was that I would be mailing it in, it would be late, and I did not want a late charge since the problem was with their system. Much to my surprise, I found out the next day that I was put on autopay and a payment had been taken. At no time did I authorize autopay, or agree to the terms of it. It was relatively easy to undo autopay. I would complain to Comcast, but do not want to take the time and risk my account being screwed up another way. Perhaps something was "lost in translation", but there is no excuse for this. read more

They zip tied a large cable line from my pine tree to my maple tree. It's a little over 100 yards long. All of our lines are underground. They weren't available when the lines were reinstalled for the neighborhood. They ran a line from a utility pole across a main road to my pine tree and then they ran it out to my maple tree and dropped it to the ground. They left 50 yards of cable in my yard. They told me not to touch it as it may cause injury. This has been going on for two months. Not fixed read more

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I like paying $70+ a month on internet that doesnt work. Unresponsive tech support, generic solutions that dont do anything, internet goes out constantly etc. read more

I have been trying for a week to get a hold of someone at comast. I have been trying to establish internet service at one of my properties. Online, all I get is that I am unauthorized to make changes to this address. I am the property owner. Then I cannot go any further. You cannot find a phone number. They force their automated bots for you to attempt communication with. It would be better to just put me on the phone with someone who completely doesn't speak my language. You need to put more work in you AI. I have worked in IT and for ISP's that are competitors of Comcast. You really have some work to do. I cannot imagine how tech illiterate people deal with you. I have advance IT knowledge and I struggled. It is just a broken system and you should really pull it until it is truly ready for the public. read more

I'd give it no stars if possible. Horrible service. Try to get someone who speaks English... doesn't happen. Detest this company and looking for another. Don't try to watch a whole program, cable goes off and on. NO value for the major money it costs. Go elsewhere for a good provider, it isn't Xfinity!!! . read more

I looking for others that this company has ripped off on the phone insurance for a class action suit. I think it's time we stop getting ripped off from this company. I had insurance for 10 yrs straight with verizon and made the mistake of switching to this trash company. They put the insurance of the free phone they gave me but not the one i paid a grand for and when i asked them to fix their mistake they refused saying it was pasted the 30 days even though it was their mistake!!! I made an email to contact me about this. you can reach me at xfinitysux009@gmail.com read more

My Son/Daughter-in-law are staying with us for several months. They needed their own internet connection for her work. We have been screwing around with Xfinity for two weeks, with them assuring us this would work, and her not being able to work. They finally told us today that they won't "permit" it, because they can't have two separate accounts at the same address. She's lost two weeks of work and pay because they are either incompetent, or just plain lied to us. They should be responsible for paying her lost wages. Terrible, terrible customer service. Every time we talk to them, we get people who have no clue what they are doing. read more

Called Comcast/Xfinity on 7/12 Agreed to a new contract for phone and internet of $83 per month and $100 installation charge with automatic payment and set installation day as 7/19. Was told they needed to "test" my bank account and would deduct $25 just to make sure it worked. This $25 was to be part of the $100 installation fee. Deduction of $25 showed on my bank account on 7/13 so I knew it worked. Tech came out 7/19 and set everything up The 1st invoice I received was sent to my email on 8/18 for $264 so I called Comcast and asked where they got that figure from. I spoke with a customer rep named Vanessa. Vanessa told me the 25 was not part of the $100, said $25 was taken out of my bank account and then credited back which wasn't true. I had my bank statement in front of me. Vanessa said I was charged a late fee for non payment of my bill. How can that be when I was set up for direct payment. I told her that this was the 1st invoice I had received and Vanessa said they had an incorrect email address to send invoices to. Shouldn't matter - I had direct payment. Vanessa said I owed for old equipment - I have not had an account since before 2005. I did not owe them any old equipment. Vanessa said I owed a $37 technician fee. Not true - installation was $100 - nothing more Vanessa said I needed to pay $14 for them bringing me the modem when the technician came out plus monthly rental of $14. A delivery fee was never discussed with me when I signed up for this service. I was aware of the $14 monthly rental fee. After an hour on the phone because of being put on hold so many times, I refused to accept any of the above excuses and told Vanessa to cancel my service. She automatically said she would issue a credit to my account so that I only had to pay $158 which was the correct amount that I should have been invoiced for in the 1st place. Why all the games? Amazing. I bet they do this to a lot of customers. Watch out for yourself. If I hadn't called and fought with them or accepted any one of their excuses, they would be getting extra money from me. Check your bills. Do not trust that they are correct. read more

Is it possible to give ZERO stars??? Their internet service is aweful!!! If you sneeze too hard, it goes out. Forget being able to stream, work from home / remote into your office, or pretty much anything which requires use of the internet. Save yourself the aggravation and subsequent high blood pressure. AVOID THIS HORRIFIC COMPANY AT ALL COSTS!!! read more

I switched to Comcast because of price. It worked fine for about 2 weeks, and now it is a disaster. My internet connection keeps dropping. I have had service people here twice, and it is not better. I am probably switching back to Verizon. read more

Worst run company ever . Use your credit card to pay for something then DON'T do anything else or they automatically put you in auto pay

Worst customer service on the planet! Just try to get ahold of a human being on the phone! (Ya better make sure you're in a soundproof room alone) and reserve about an hour for "I'm sorry I didn't get that" only to have to receive a text, follow a link, call back then sit on hold 40 + minutes read more

I wish I could give COMCAST a negative score. They do not deserve 1 star. They are horrible with custom service. They are over priced for their service. They only give you respect if you're not yet their customer. I very much dislike Comcast! Heed my warning... if you want good service and you value your money/ hard work, take your business elsewhere. read more

I am a long-time Comcast customer. Constant interruptions every day all day. Always on hold for long periods of time. Never had one problem resolved to my satisfaction. Every time I call in the first thing they want to do is reset my modem. I would tell them they should work all the time why do they need to be reset? Of course, they cannot give me an answer. This morning the screen went blank and a message came up on the screen telling me they had to interrupt the program for a few minutes to fix something. It took about 5 minutes but I missed what I wanted to see. Why can't they do this during the early morning hours? When they talked my dad into putting in a phone line I called to tell them he does not have the faculties to make that decision and asked to hear the recording of that call. By law, I am sure if they record you they have to let you hear it. They said they could not find it!! I think that was a load of horse hockey and mule muffins. The reason I called and asked to hear that recording was because after the technician that installed the phone line left the PHONES DID NOT WORK! Why, you ask they did not work. HE put the in line in the out port and the out line in the in port! What a very well untrained employee. I cannot imagine how anyone can work for a company that treats their customers like they do!! William F. read more

Is it possible to give NO stars? The billing statements go up without notice. I was negotiating for a better deal- they told me that I'd probably get a better deal at Verizon ( Robinson Store). I agreed and went to Verizon. I returned all equipment a month ago. They are still trying to charge me $269 for services I have not used for a month. With the exception of the guy in the Bridgeville store, their customer service is horrible! I have been on the phone today- second time in less than 10 days. On hold for over an hour now and passed to Susan, Jessica, Jeffery and now on hold for billing STILL!! These people are over priced and offer the worst service. Do NOT use them. They are not good at customer retention. read more

I have never been flagrantly lied to and misdirected by so many employees of a single company. From being told my problem was corrected and I should cancel the technician from coming out then the technician told me they do that all the time to avoid paying a person to come out even though nothing was corrected. They say you have to go yo their store, get there, no you have to call this number. Nobody knows how to do their job or looks for the easiest thing to do so they don't have to do their job. read more

I upgraded to higher speed and newest modem on Saturday. Since then I have had numerous outages and all xfinity offers is terrible auto phone app that says restart your modem. That doesn't fix the problem and I can't even report the outage since that isn't an option. Worst customer service, slow speed, terrible stability. I guess they can get away with it since the are the only game in town. I am actually missing work due to this problem right now. read more

Xfinity thinks this is a game especially when calling every hour today and have not received the correct response from Xfinity regarding my internet access not responding..I work from home and this is jeopardizing my important job with Department of Medicine...each time I called the agents were very sarcastic snd sometimes You get someone with broken English and they get upset when When you don't understand them and you ask them to repeat the question so you can understand ...I feel that this is Fraud with Xfinity due to monthly $250 cable payment and there's no satisfaction with the cable company at all..I'm demanding to speak to someone higher up And professional because I need my cable because I work from home and I I am requesting to be reimburse Data in your network shows that I'm having some issues with the cable. I can be reached at 412-626-1732 thank you very much read more

Terrible customer service! Don't deal with them unless you have no alternative! Like many Pittsburghers, I'm stuck with Comcast because they have a contract on my apt. building. (This is called a monopoly, by the way!) Otherwise, I'd probably deal with Verizon. While I've heard their customer service can also be dicey at times, I don't think it's as consistently horrible as Comcast's. Last week, I had a billing issue that needed to be resolved over the phone. If you think they're swifter in the billing dept., think again! I sat on hold for 20 min. before talking to a live operator, and then I was transferred, after which I sat on the phone another 5 min. When I finally talked to someone in billing, they were helpful, and resolved the problem within 5 min. This begs the question, why in tarnation did I just sit on the phone waiting for 25 min.? Based on my other experiences, this is par for the course, to the point that I refuse to call them unless absolutely necessary. They do have an online chat service, which I recommend over their "customer service" line. In the past, I had an issue with one of their techs, who showed up earlier than the beginning of the time window stated, despite that I chose that time window to coincide with when I left work. (Note: this was one of Comcast's own techs.) I had to rush home from work to let the tech in and avoid being charged for a no-show. This tech, who installed my service, was totally incompetent, and couldn't get my router to work with the modem he provided, even after 45 min. of trying. My friend, a computer scientist, was able to get them to work together in about 5 min. When I moved apartments and had to get the service reinstalled, the tech who came that time, who was with a subcontractor (ACI), was great--he showed up on time and got the modem and router to work together within about 15 min. If you have to sign up for a plan with them, be sure to read the fine print. Like anther reviewer, I signed up for a plan that started at $30/month, and then increased after 6 mos., and again after 1 yr. I knew this when I signed up, so I asked the representative who I dealt with if there was any penalty for downgrading to a less expensive plan with lower bandwidth, and she said there wasn't. As the end of my first year of service approached, I asked to be downgraded so that I wouldn't have to pay more than double the starting rate, and this was done without a problem. Now I pay "only" $50/month for about half as much bandwidth as I had to begin with. Fortunately, I'm not a Netflix consumer--otherwise, I'd probably be frustrated to no end. I don't have cable, so I can't personally speak to picture quality, etc. However, my parents, who used to have Comcast, switched to FIOS about 5 years ago and have been pretty happy with the service, and haven't looked back. I'm sure I would have done so by now, too, if I had any choice in the matter! read more

Like Google, Comcast is turning evil. Remember in the comics when Green Lantern Hal Jordan became Parallax? Eh, maybe not. They became corrupted by Eclipso? Ok, ok. Everyone's seen Star Wars, right? Comcast has fallen in with The Dark Side. Read... http://www.commondreams.org/view/2010/11/30-11 That and they're getting too expensive. Besides, 400-some channels, not a helluva lot on. Sketchy reception too. Find some money under the couch. Cancel yer cable! read more

Comcast. Sucks. Slow internet speeds, despite what is advertised. Expensive. Technician no-shows. Break them up now. . read more

Absolutely the worst piece of shit company on the planet. The customer service is beyond terrible, and their internet service is actually even worse. read more

Worse customer service I have ever had in my life, it gives me anxiety just thinking about it. Spent over a hour on the phone dealing with a situation that could have been resolved in minutes. I called in because I paid for a weeks worth of hotspot service which cost me $19.95. When I tried to use the wifi it would not allow me to log in, although Xfinity had already charged my account. I contacted them to either get a refund or get the issue resolved and proceeded to be transferred around several times, hung up on and transferred to departments that didn't exist. When I finally got to the right person, I was told there was nothing that could be done and I would just have to wait to see if the charge came off of the account. Also, if I (press 1 for English) that's what I expect to get. It is not only frustrating for me as the client but also as the employee who is trying their hardest to resolve a issue but they have to transfer me because there is a communication barrier between us. To me it's the companies fault not the representative instead of trying to be greedy put some effort in your customer service and maybe offer some continuing education classes in English... free of charge of course. read more

Boo, just boo. I have called them DOZENS of times about my slow service. The latest time was after hours and I got "Summer" who had substandard English skills and did nothing but tell me about 6 times to restart my router. Then, I ask for her ID number and some identifying information and she says her name is "Chris." So, I am like wait a second.... and then she says her real name is Chris, Summer is her "fake" name. I don't know what is going on here, but WTF!?! I wish they had FIOS or something else in my area!!! GRRRRR. read more

Calling Comcast and making them understand your question, issue or complaint will take up hours. Make sure to take a day off work and block out your schedule to resolve a Comcast issue. We did want to pay the rental router fee so we ordered one online with no issue. When hubby drove in person to the Penn Hills retail location, HUGE trouble ensued. Not only would the manager there NOT understand the scope of what we wanted to do, she was rude and gave us unnecessary tasks to do as a customer. It just so happens the router we ordered online belonged to an obsolete account and the manager there had US contact the seller online to cancel his service (it already was). Not only would she not take back the Comcast router, she also didn't know there was a way to use a non-Comcast router, which is completely possible. These giant cable/internet providers need to be beat down by the healthy competition of faster and better fiber optic networks so customers do not have to suffer through these time-consuming customer service nightmares. Fire this manager from the Penn Hills branch. She is worthless. read more

Tried canceling my service but was talked out of it by a customer service representative who came off as very kind and knowledgeable. He talked me into allowing him to add HBO back on to my account for just 7 more dollars a month. Nothing else would change, he promised. I wouldn't lose a single channel, he reiterated. In fact, he claimed I was going to gain channels. Well, turns out, I lost many channels and they were all ones I watched. They were channels I watched so much, they had shows I DVR'd. So I now pay more for less. Yep, I'm officially done. Comcast will say anything to keep you. They are liars and should be ashamed! read more

OK, I know this is an emotional subject. Those of you who have high blood pressure should stay from any television or internet service provider. There! I have made my legal disclaimer; You are free to form your own opinion... BUT, here is my thought about Comcast today. A few months ago we had problems with disruptive internet service. In the middle of the woods, at the bottom of a steep hill, we have very limited cell phone service. Vonage home phone service was through Comcast, our internet service provider. Called Comcast. Intelligent automated, then personal response. Service tech showed up on-time. Checked a few things. Replaced some connectors at the house and off the pole. Random problems were still there a couple of days later. Called again. Upgrade in the problem status. Different tech. He came back in a day with a crew and replaced the line running underground from the pole drop to our home entry. Later another tech came by and buried the line underground in a very clean, undisturbed manner. Since the line was replaced, there have been absolutely no problems. Why was this fixed promptly without hassle? Here's my opinion: I was polite to everyone I had contact with. Comcast Customer Service really has improved. This was not a confrontational experience. "Nice" usually works. Did for me. read more

Used to have excellent customer service. It is terrible now, mobile and internet - 2 hour waits, people who have no idea what they are doing, no one cares that it is not customer friendly. read more

You got to be kidding me. Comcast internet is a complete joke (at least in Pittsburgh). They are known as having the worst customer support and the slowest most unreliable service (goes down at least once a month and takes days to fix their cheap modems). I have a business in Pittsburgh and I can tell you using Comcast has been the biggest mistake I have ever made and after talking to other business others sounds like I'm not alone... read more

Never ever ever ever, use xfinity, they suck! Our WiFi goes out about 5 times a day, if you've seen the commercials of them constantly bragging about their "amazing internet" their just jealous of Spectrum or directv. They claim to have the beat service ever, and really it's the crappiest service ever! SO DONT USE XFINITY read more