I had a massive emergency where a week before a big meeting for my PhD, my flash drive got corrupted and I lost a lot of data. GeekSquad at best buy said they could do nothing. I called My Computer Whiz and Nouhoum got back to me within 30 minutes on a Sunday afternoon. He picked up my flashdrive that night, emailed me my most important file within 48 hours, and then by Thursday afternoon dropped off a brand new hard drive with the rest of the recovered data. Saved my life - I would have been screwed for my meeting if Nouhoum wasn't able to help!!!! read more

I can't tell whether these people are out and out con artists or whether they're just disorganized or what. I'm not even sure there's more than one person. His name is Nouhoum Cisse. Their website says: "All our laptop repair services are based on hourly rates or upfront flat labor rates which range from $85.00 to $180.00 plus the cost of parts if required. Since the price varies on different parts from different model computers, we'll provide you with a FREE upfront computer repair price quote within 24 hours." - http://www.mycomputerwiz.net/about-us/ When I gave my computer to Mr. Cisse to be repaired I asked for a receipt. He said he'd email me one, which he did but it was lacking in detail. I asked for an estimate of cost & time needed. As quoted above, that's something they guarantee within 24 hours. I didn't get that. I was patient, I waited 2 weeks without hearing anything further. I emailed asking what was happening. I got no reply. I waited ANOTHER 2 WEEKS & desperately asked what was happening & got a phone call apologizing & asking me if I'd gotten their "ticket". I said no and I was told that they have a new ticketing system that apparently wasn't working. The laptop was returned to me that day, there was no invoice. I plugged it in where I usually worked on it and it didn't seem any different from when I sent it in for repair. I tried phoning, texting, & emailing to alert My Computer Wiz of this & got no reply. Frustrated, I put a stop payment order on the check & informed them by email that I'd done so & why I'd done so. THEN I got a phone call. Mr. Cisse called me & came back to my house & gave me the check back. In the meantime, I'd disconnected external devices from my computer and tested it again and it seemed fine now. I concluded that either it HAD been fixed or that the problem had been with the external devices from the beginning. Apologetic, I wrote another check out for the same amount. Weeks later, I was told that THAT check had been refused payment at the bank that both My Computer Wiz and I use. Apparently, they had misapplied the Stop Payment to the wrong check. I called the bank, they apologized and said they'd correct it. They didn't. Mr. Cisse claimed that the bank had charged him $40 because of this. The bank told me that either they would reimburse My Computer Wiz directly or I could reimburse him and the bank would reimburse me. I wrote out a THIRD check for the original amount and another one for the supposed bank charge. I asked for receipts from Mr. Cisse. That took entirely too long. The bank then started getting very cagey. They wanted to know where My Computer Wiz is located. I told them that I thought they have an office in Cranberry. Looking online I see they claim to have two offices but that both are only available "by appointment only". Furthermore, they only have ONE phone number between them - which happens to be Mr. Cisse's cell-phone. I found that suspicious. The bank denies that they have a $40 fee and even though I provided them with everything they asked for as proof of payment to My Computer Wiz they are denying me reimbursement. I finally got an invoice from My Computer Wiz and it's very vague. In the end, I'm not even sure they repaired the computer, their price seems basically made up, their charge for the bank fee appears false, and I'm not sure there's even a business with multiple employees. I'm still dealing with them seven weeks after they got my computer but I'll never hire them again. I know that they lost their account with my workplace and I see online that at least one other person is accusing them of fraud. BEWARE! Mr. Cisse is very friendly but then so are con artists in general, right? read more

I worked with Nouhoum Cisse, who was quick to respond and was able to fix my computer in a short period of time. He's an incredibly sweet man who is always willing to help. I give them four stars out of five because there was another (different than the initial) issue when I got the computer back, but they were quickly able to fix this issue as well. read more

Sadly, I needed them again recently. Happily, the service and care was just as good as my last experience with them. First rate.

I hired Nouhoum Cisse in April 2017 to transfer data from my old lap to my new lap. He came to my home within 24 hours worked efficiently and quickly. He was very patience and explained all the new features on my new computer. I also recently purchased an IPHONE first time user. He changed some features in my settings and did a quick tutorial of the new phone. Today I called him due to trouble opening up my documents on my new lap. He walked me through over the phone in 20 minutes with patience and problem resolved. I highly recommend him and his company. Also I believe the cost is very reasonable. Nouhoum thank you very much. Worthy of a five star! read more

Stop wasting your precious time as a small business owner struggling with your computer issues and hire these people. I tried to fix a problem on my own to save money for 3 days before calling My Computer Wiz and they fixed a problem with a wired network, wireless printer, and broken Ethernet port (so not an easy job) in UNDER an hour, same day, for just $95. They even were willing to come out 30+ miles away at night to fix this. The employee was great, friendly, kind, removed his shoes before coming in the home, didn't judge me for my messy workspace. I can't say enough about this great company! read more