For the past ten years, we've always called Phillips for anything AC-or-boiler-related, whether a checkup or for a repair. They installed our Carrier AC for us 10 years ago when we first bought our house, and they've done every yearly checkup since then. We just had our AC-and-handler checkup done yesterday, and Ian reminded me of the great service that we always get when we call in someone from Phillips. Without fail, they are always amiable, kind, knowledgeable, honest, and thinking of the welfare of their customers. From little meticulous details like always putting on shoe-coverings to keep our floors clean, doing sanity checks on prices to make sure they aren't too high, and explaining in detail how everything works and why, I get the feeling that they really care about their customers. Our handler coil was very dirty and had to be cleaned. Ian explained in painstaking detail how the handler works and not only worked to clean the coil, but even inspected our ceiling filters and all around the handler to troubleshoot what the cause was. He surmised that the cause was our filter being slightly too small, leaving some gaps around the filter which allowed dusty air to be sucked up into the handler. After thinking awhile, he offered several inexpensive antidotes to the problem. He also discovered and sealed up a crack in our air handler that he suspected was also drawing dusty air into the coil. I know understand much better how the entire system works, and he gave me suggestions and tips on how to prevent the coil from becoming dirty again. I really appreciate the fact that they seem to care not just about dollars but about keeping their customers in great shape and everything in their house working, too. Awesome company! read more

PLEASE READ Former employee of Phillips Cheating and Fooling with 10 years experience, After working extremely hard for this company and blowing other people out of the water in sales. I found they where doing rushed installs, and not following proper procedure. This will lead to premature system failure. I was let go for pushing this subject, threatened not to say anything about it. They also held $7,000 in commission from me(likely more since its stored in their system and I have no access to sales I made later. AVOID this company like the plague. Its a shame because customers don't know anything about the industry so there are a lot of unscrupulous businesses out there, being in the industry this long I have NEVER seen a company that abused this trust as much as Philips. I've been threatened by law suits, given 1/5 of the money I'm entitled to with them suggesting me to take it and count my losses. So I will have to take them to court. This has caused me more trouble, relationship issues, trouble paying my mortgage. All for money I'm entitled to. They made the lions share of the profits and absolutely refuse to give me what I'm owed. Most of their techs don't know what they're doing and if it isn't a simple issue they just sell them new equipment. As if they are following the opposite of the ideal business module. read more

I got halfway through a job installing my own Google Nest Thermostat when I hit a snag with it not getting power. I checked every option the internet could tell me and luckily I was able to find Jack and Phillips Heating & Air Conditioning. Jack swung by and helped me troubleshoot the issue, noting things to remember (for me a first time homeowner) and things that may not have been done "normally" like wire colors and where they go to. Overall it took us about an hour of working through the issue, but we found that I... genius that I am... didn't shut off the HVAC directly so I blew a fuse while installing the unit. One quick fuse exchange later, I am up and running and will be bragging to my loved ones how I (me myself, with no help of anyone else) installed the Nest unit all on my own. Knowing fully well I couldn't have done it without them. Thank you Jack, and you bet I'll be seeing you soon to go over some of the other items I should be maintaining as a new homeowner! read more

Our HVAC went completely kaput just a week before the heat dome hit. After getting a few quotes, we chose Phillips based on Marian's expertise, their excellent customer service, and clear communication. They scheduled our installation in time to beat the triple-digit temperatures, which we really appreciated. Everyone we interacted with--the owner, the technician, and the installers--was knowledgeable, friendly, and professional. We did have a mishap during installation when one of the installers missed a rafter in the attic and accidentally put a leg through our ceiling. Honestly, things happen--and the way the company handled it made us feel completely at ease. They addressed it quickly and thoroughly. We were so impressed, we hired them again for some electrical work. P.S. The installer was totally fine! read more

My parents have been using Phillips for years for the entire HVAC system of my childhood home. My father was always pleased with the service he recieved and the prompt arrival of the technician. When the central AC in house my girlfriend and I purchased started running weak she decided to call one of the competing local service companies that had dropped flyers in our neighborhood. After 3 missed appointments no savings was going to be worth time wasted. Within a day we had a new appointment scheduled with Phillips and the technician arrived during the designated time. The technician(Ian) was able to diagnose a problem with the original installation of the system, saved us a fair deal of money, and when he left we had a wonderfully cold breeze. Customers for life read more

So impressed. Friday afternoon before a holiday weekend, and my furnace was out. It is 17 degrees out, and not much warmer inside. The furnace was over 20 years old and I was so worried it was dead. Ian showed up, and was very polite. Was careful to close doors (dogs in house), wiped his feet off, etc. He took a look at the furnace, told me what he suspected and what he had to check, diagnosed the issue, made a call or two, gave me a reasonable price, explained exactly what he was going to do, and had the job completed before I knew it. He even took the time to show me the broken part. I was so happy with the service I got through Phillips that I signed up for their maintenance plan. Cannot recommend highly enough. read more

had another company come out and do a maintence on both houses i have... the guy was pushy and tried a bunch of scare tactics to get me to spend $26000 for two entire new units... so i called jim. he sent out a tech, her name is marian. she was super knowledgeable and told me that, while the units were old, they seem in good working order.. just the one system probably has a little leak and that in due time, it would need to be addressed. she added 2lbs of refrigerant and boom, the house is cool again! i highly recommend using this company, as their honest and when you dont have the money to spend on a whole new unit, they got me back up and running for a few hundred bucks! read more

Phillips is fantastic. Trustworthy, honest, and hardworking. They install high quality furnaces and really know what they are doing. They recently came to my aid when a fraudulent company (Gillece) tried to tell me my furnace had been "fried" by an electrical surge and needed to be replaced. Learn from my experience -- Carrier furnaces can withstand a lot! They are built with redundancies to protect them from power surges. Phillips had my furnace running again in less than an hour. It needed no new parts. Some simple adjustments and it was good as new. I will never trust anyone else besides Phillips for my HVAC needs. read more

I needed a whole house A/C unit and Phillip's was called. Phillip's sent a crew (Eon and Mike) to install new CARRIER A/C unit. These guys were complete professional installers. They worked so well together. Any questions i had were answered completely. ALL operating systems were checked and reviewed with homeowner. They were also very clean and respectful throughout the day. The value was also GREAT! Other companies were contacted for appraisals but none could compare with Phillip's. Jim Philip was also invloved with initial response and was also clear and precise with what to expect. read more

I had them install my furnace and was so pleased the next year I had them install central air. I had one problem over a weekend when my furnace wouldn't start. (switching from a/c to furnace) and a repairman came without complaint. There was a small issue with the a/c install that was discovered on the yearly check. The repairman was honest and fixed the issue and didn't charge me for the yearly check. They made it right! So happy to see a company accept responsibility for a problem they could easily cover up. Review by L.A.Pennington, Reserve Township - Pittsburgh, PA read more

We have a very old AC and Furnace in the house and recently gave out this summer. We were originally told by another company that we needed to replace the AC unit, but we called Phillips for a second opinion. We got Bob who discovered the motor to the fan in our furnace died and that was why the AC wasnt working. We are so glad he found this as even if we paid to replace the AC, it wouldn't have solved the problem. Bob was great. He explained things throughly and was very honest in his assessment. read more

I Needed a reliable electrician for my mother's house. She had problems tripping breakers, and was worried about it. John Boyle and Chris came out. I was very comfortable dealing with them; very knowledgeable, courteous and neat . They did an excellent job installing new electrical service, and the price was very reasonable. I highly recommend them! They took care of the necessary permits and inspections, which I did not know anything about doing. All I had to do was make room for them to work. read more

Blown away with this company. Received an honest and transparent diagnosis of the problems with our 25 year old old furnace. They gave a very detailed estimate for replacement, and talked through each part. They really know what they are doing here. Installation team was equally awesome. They had the entire job done the next day, and the work is top notch. Don't call anyone else. You can trust Phillips. Very positive experience. read more

I have been using Phillips Heating & Air Conditioning for several years now, I highly recomend them. They are very good at what they do and are honest. I have dealt with other companys in the past and they always found something wrong with my furnace and air conditioner just to make money on me. Phillips is very fair in their pricing and always on time. Any service I needed they did quickly and at a good price. read more

I had Phillips replace an AC system in my old house a few years ago. They did such a great job I decided to use them for all my heating and AC maintenance. Last night a little before 10pm, in sub-zero weather, I noticed my boiler had stopped working. In less than two hours, after calling Phillips, my problem had been fixed. Great company and great people. Joyce R. read more

We called Nick Phillips to do a plumbing repair after another plumber couldn't solve our problem. Nick evaluated the situation and came up with a high quality solution and a very reasonable price. Nick was great to work with. A year later we had a different, unrelated plumbing problem. Nick again did a high quality fix for a very reasonable price. Thank you Nick! - Nina read more

Really enjoyed working with the company today. They sent out Bob to get an estimate on what it would take to fix my heater and he was EXTREMELY helpful and friendly. Company as a hole have great attitudes and are generous. Would definitely recommend this company for anyone who needs work done on heating & / or AC. Appreciate it. read more