Very responsive, fair rates, and completed my repair quickly without the upsell. I would definitely…read morerecommend.

I sent a message through Yelp and I got a response from Christina basically writing off my issue…read morelike she had it solved with my description of the problem I'm dealing with by saying I needed a dehumidifier. I then responded saying that I had a dehumidifier that I've been running 24/7 and it hasn't made a difference, and that I would like to have a service technician come out and see what the problem was with the condensation that's been accumulating on my ducting. My messages were left on read and I never heard anything back. This was on 9/8, it's now 9/18, and still haven't gotten a response. Absolutely pathetic customer service. Sorry to have wasted your time trying to give you my business.

We got a new HVAC system installed and it works very well. My upstairs (2nd Floor) used to be cold…read morein the winter and now it's finally warm and comfortable for once. The A/C is amazing and works very well also. The crew were very professional, knowledgeable and did a clean install. The prices are more than reasonable for the system they installed, it was a Goodman which isn't some generic brand. If you're looking to upgrade definitely get a quote from PGX to compare. They were in the sweet spot in terms of quality and price for our home.

I got a new furnace from PGX and couldn't be happier great work, very affordable, and fast! Highly…read morerecommend their professional service to anyone needing HVAC help

As usual, excellent service from Kevin, one of the fine techs from your company. Of course I don't…read morewant to leave out Jen who is always a joy to talk wit. Tom

can not stress enough-do not use this company. after blowing up ac motor by one of their…read moretechnicians, both owner and daughter claimed they do not work on brand of unit. Clearly this was their error and were trying to back track and gas light. They also blocked my number. what type of company owner handles business in this manner? Not a reputable one. Take your business else where. they do not value nor respect their customers

Scheduled quickly, arrived on time, explained things. Great job and very friendly. Dryer duct…read morecleaned, dryer works much better now.

Utterly disappointed. Chose this company based on their Yelp…read morereviews. The technician (Duane) arrived to clean our ducts on 10/2025. We had previously taken the time to move everything out of the way to provide complete access to the ductwork and make things easier for the tech. Why are we disappointed? - the dust level in our house is much, much worse than prior to service being preformed - upon checking I saw a large amount of debris in the bottom of our ducting - the technician reinstalled a register grill upside down because the duct tin needed tacked up out of the way and he apparently didn't want to bother taking time to do it correctly. - I had to ask about the condition of our ducts prior to the cleaning before he would show me just a one single before photo. I have to wonder if it was actually a photo of our ducting. - I got a negative vibe from the technician from the outset. His demeanor was less than friendly and he didn't talk much. My impression was that he wanted to get in and out as quickly as possible. I felt he was a very poor representative of this company. The work was completed quickly and I can't help but feel we received a "rush job". The dust in our house is much worse than ever and this experience was a complete waste of our $725. We feel like we've been ripped off. Per your response to my review above - Yes it's true that it's been a year since the service was performed. I've been meaning to send a review since last winter. However, because I'm a procrastinator and I sincerely don't like to complain doesn't change anything about my honest, but blunt, statements. The unusual frequency and amount of dusting we now have to do after your service (not to mention shelling out your service fee for sub, substandard work) finally drove me to take this step. Furthermore, explain to me why when I happened to be performing some home maintenance a couple of months ago, I found the thick layer of crud laying on the bottom of our ducting ? It shouldn't be there in that volume. Is your equipment inadequate ? As far as the operable grill reinstalled upside down goes, it was GLARINGLY obvious because it had once been painted except for a strip on the bottom behind the carpeting. That, exceedingly noticeable, contrasting strip was reinstalled up, instead of down, where it's hidden by the carpet nap. (I can send you a photo.) I saw how the tin interfered with the reinstallation and I had to mess around and tack it up out of the way. So I believe the technician didn't want to deal with it and put on upside down instead of, at least, notifying me. And I suggest you speak to your technicians about how they represent your establishment. On the whole, our experience points to some sort of problem with your company. Where that problem lies is up for debate. I initially read all the good reviews regarding your company. I expected at least adequate work to be performed. What we got was, at best, unacceptable. You can speak about all the positive things about your company and your personnel, all I know is what we experienced. Instead of denying everything I said perhaps you should consider it objectively and take it for what it's worth.

Excellent service when we needed it for our frozen pipe burst! I'd highly recommend them.read more

Very quick to respond, great communication leading up to the appointment, was prompt, did quality…read morework and fixed the issue well, reasonably priced. Brandon did a great job. If I have another plumbing issue in the future, my first call will be to Brandon / Thomas Lily Plumbing. Easy decision if asked if I would recommend: yes!

Z+M was very quick to respond to my project. He sent scheduling and pricing information right…read moreaway, and asked for pertinent repair information. He arrived the same day, within 2 hours. He diagnosed the problem, gave me an estimate, and sources the parts we needed the same day.

Zach the owner was very responsive. I contacted two other companies who didn't call back in a…read moretimely manner. He did immediately. He re-diagnosed my system which is 20 years old (AC). Another vendor attempted to tell me they could not find any problem other than the system is old. Zach determined it need refrigerant and some cleaning in the coils and said it should last me a few more years at the least. The other vendor wanted to sell Me an overpriced system. I appreciate his honesty. He fixed the system quickly and there have been no problems for weeks now. I waited to provide a review to make sure the work was done well. It was

Mark and Gretchen replaced a water heater for me and did a great job. Mark provided an estimate…read moreover the phone ahead of time and the actual price was very close. Work was done on time and they were respectful of my home. They paid attention to little details, like writing the date of installation on the side of my water heater, and filling out my product registration form for me. This is the second time Mark has done work at my house, and the project he completed a year ago - fixing a leak in my bathtub - is also still working well. I highly recommend Castle Plumbing.

EXCELLENT Company! I am so grateful to Mark & Tim for the EXCELLENT job they did at installing my…read morenew kitchen faucet & fixing a leak!! They did a FANTASTIC job!!! They are EXTREMELY honest, more than reasonable, and very personable. On top of that, Mark is a veteran... Thank you again for your service!!! I now have found my new plumbing & HV/AC Co! I cannot thank them enough!!!

I needed a licensed plumber and HVAC technician for my home that is under contract. My system had…read morebeen installed by someone else on a year ago, but deficiencies were found during the inspection. Sureway came to my rescue! They knew my circumstances and that I was in a time crunch basis my contract. Their office staff was so incredibly kind to return my calls. They had me text and email the photos for clarity and this helped expedite service. I don't have the best concept for what these things should cost, but the pricing felt fair. I would absolutely recommend them for your needs.

When our furnace died, Sureway installed a new heat-pump/furnace hybrid system. The owner was at…read moreour house one day after the furnace died and sat with us for more than an hour to give us the background information about how furnaces and heat-pumps work as well the options we could consider. They installed the system quickly and made sure we had the heat on as soon as possible. They also did the all registration paperwork and most of the paperwork that was necessary to get a rebate.