Very responsive, fair rates, and completed my repair quickly without the upsell. I would definitely…read morerecommend.

I sent a message through Yelp and I got a response from Christina basically writing off my issue…read morelike she had it solved with my description of the problem I'm dealing with by saying I needed a dehumidifier. I then responded saying that I had a dehumidifier that I've been running 24/7 and it hasn't made a difference, and that I would like to have a service technician come out and see what the problem was with the condensation that's been accumulating on my ducting. My messages were left on read and I never heard anything back. This was on 9/8, it's now 9/18, and still haven't gotten a response. Absolutely pathetic customer service. Sorry to have wasted your time trying to give you my business.

When we bought our house 13 years ago and needed to get a new furnace and wanted to add air…read moreconditioning, we entertained many quotes from heating and cooling places. Woodruff and Smith stood out because they were the only ones telling us we could get away with a smaller AC unit than the others were telling us and they put the guarantee in writing. Over the years after that install, we have had nothing but impeccable service. Thankfully, we haven't needed many service calls (and if we do, it's been partly our fault for not replacing a filter or something like that) but of course when we need them it's the coldest or hottest of days and yet we receive prompt service. We've never not had same day service which is incredible. Today's service call for our air conditioner was no different. Last night we noticed it was no longer cooling. We called this morning and got an appt right away and better yet, he was early for the appointment (this is practically unheard of anymore) and fixed the issue within 15 minutes. My husband and I cannot praise the work and customer service of Woodruff and Smith enough!

Great service. I requested help with my toilet leak through the Yelp project page. They contacted…read moreme right away, and we scheduled service with them in just a few days. Only took 20 minutes and very satisfied with services provided. Would recommend to anyone!

Scheduled quickly, arrived on time, explained things. Great job and very friendly. Dryer duct…read morecleaned, dryer works much better now.

Utterly disappointed. Chose this company based on their Yelp…read morereviews. The technician (Duane) arrived to clean our ducts on 10/2025. We had previously taken the time to move everything out of the way to provide complete access to the ductwork and make things easier for the tech. Why are we disappointed? - the dust level in our house is much, much worse than prior to service being preformed - upon checking I saw a large amount of debris in the bottom of our ducting - the technician reinstalled a register grill upside down because the duct tin needed tacked up out of the way and he apparently didn't want to bother taking time to do it correctly. - I had to ask about the condition of our ducts prior to the cleaning before he would show me just a one single before photo. I have to wonder if it was actually a photo of our ducting. - I got a negative vibe from the technician from the outset. His demeanor was less than friendly and he didn't talk much. My impression was that he wanted to get in and out as quickly as possible. I felt he was a very poor representative of this company. The work was completed quickly and I can't help but feel we received a "rush job". The dust in our house is much worse than ever and this experience was a complete waste of our $725. We feel like we've been ripped off. Per your response to my review above - Yes it's true that it's been a year since the service was performed. I've been meaning to send a review since last winter. However, because I'm a procrastinator and I sincerely don't like to complain doesn't change anything about my honest, but blunt, statements. The unusual frequency and amount of dusting we now have to do after your service (not to mention shelling out your service fee for sub, substandard work) finally drove me to take this step. Furthermore, explain to me why when I happened to be performing some home maintenance a couple of months ago, I found the thick layer of crud laying on the bottom of our ducting ? It shouldn't be there in that volume. Is your equipment inadequate ? As far as the operable grill reinstalled upside down goes, it was GLARINGLY obvious because it had once been painted except for a strip on the bottom behind the carpeting. That, exceedingly noticeable, contrasting strip was reinstalled up, instead of down, where it's hidden by the carpet nap. (I can send you a photo.) I saw how the tin interfered with the reinstallation and I had to mess around and tack it up out of the way. So I believe the technician didn't want to deal with it and put on upside down instead of, at least, notifying me. And I suggest you speak to your technicians about how they represent your establishment. On the whole, our experience points to some sort of problem with your company. Where that problem lies is up for debate. I initially read all the good reviews regarding your company. I expected at least adequate work to be performed. What we got was, at best, unacceptable. You can speak about all the positive things about your company and your personnel, all I know is what we experienced. Instead of denying everything I said perhaps you should consider it objectively and take it for what it's worth.

Excellent service when we needed it for our frozen pipe burst! I'd highly recommend them.read more

Very quick to respond, great communication leading up to the appointment, was prompt, did quality…read morework and fixed the issue well, reasonably priced. Brandon did a great job. If I have another plumbing issue in the future, my first call will be to Brandon / Thomas Lily Plumbing. Easy decision if asked if I would recommend: yes!

Mark and Gretchen replaced a water heater for me and did a great job. Mark provided an estimate…read moreover the phone ahead of time and the actual price was very close. Work was done on time and they were respectful of my home. They paid attention to little details, like writing the date of installation on the side of my water heater, and filling out my product registration form for me. This is the second time Mark has done work at my house, and the project he completed a year ago - fixing a leak in my bathtub - is also still working well. I highly recommend Castle Plumbing.

EXCELLENT Company! I am so grateful to Mark & Tim for the EXCELLENT job they did at installing my…read morenew kitchen faucet & fixing a leak!! They did a FANTASTIC job!!! They are EXTREMELY honest, more than reasonable, and very personable. On top of that, Mark is a veteran... Thank you again for your service!!! I now have found my new plumbing & HV/AC Co! I cannot thank them enough!!!

When we moved into our house 3 years ago, the previous owner had a magnet for them on the furnace,…read moreso I decided to give them a whirl. We have not regretted it. We have them come once in the spring for AC checkup and once in the fall for Furnace. Our last visit was this past Saturday. Greg is the serviceman that has come each time for the past 3 years. Super nice guy and he is VERY thorough, taking all the components out and cleaning them and doing a thorough inspection. Never replacing things until they actually need them. The best part for us, is that they have Saturday hours... however, there are not set dates. You just call and get put on the Saturday list. On the Saturday they are doing work, they will give you a buzz and see if you are home, if so, they will be there very quickly and if you aren't available, they will call on the next Saturday they are out. I had mentioned that we would be looking into a new AC unit in the near future and even though he wasn't there for that, he took down all of the info and is going to drop us off a quote. There prices are very reasonable and the service is GREAT!

Dangerous and unethical - buyer beware. Furnaces have the potential to be lethal, find a real…read moreprofessional and keep your family safe. Admiral installed a brand new Lennox furnace without doing any sort of measurements to determine what size furnace would be safe for our home. Within the first two years, the furnace began leaking carbon monoxide -- the levels were too low to set off our CO alarms, but high enough to cause serious permanent damage to my family (including 3 young children). By the grace of angels we discovered the leak as it worsened in the last couple months and almost became fatal (confirmed by medical follow up). When Admiral came out to fix this, they guaranteed "with 100% certainty" that it was a cracked heat exchanger (which they later denied saying when it was convenient for them). They agreed (after an unprofessional argument) to replace the furnace (which was still under warranty) only with the exact same size furnace. Our home had shown all the symptoms of a furnace that was sized too large (a potential cause of a cracked heat exchanger in a new furnace), so we were scared to replace it with the same furnace without first making sure it was a safe size for our home. We asked Admiral about the sizing and partner Brian glanced up at our basement ceiling and said, "eh, looks ok." We asked them to do the measurements according the Lennox manufacturer recommendation for safety. Admiral strangely blatantly refused, stating they "will absolutely not be doing a load calculation." (Why??) Fast forward -- we had an actual expert come and do the load calculation and, lo and behold, Admiral had given us a furnace that was dangerously large for our home. Also strangely, the furnace manufacturer Lennox offered Admiral a check for $4000 to refund us for the death trap furnace they sold us, but Admiral refused this, too. The local Lennox rep Chris Vicari preferred to do nothing in regards to ensuring the safety of families with Lennox products, because his main concern was losing his commissions from Admiral. Throughout our experience with admiral, they never once showed concern for our family's health, never once apologized, never asked if we were okay or any other questions of concern about our serious health issues from this, spoke condescendingly and insulting while we were scared going through crisis, were difficult at every step as we tried to make sure our family was safe with basic industry standard safety requests, reminded us multiple times what a huge favor they were doing for us by doing the very bare minimum that they could get away with, and were perfectly content to leave us high and dry with permanently injured children. They truly didn't care. I will never understand why they refused to do the right thing and just measure properly when given the second chance to fix this and make sure we were safe. They really felt okay putting in the same dangerously oversized furnace in a home with my 3 children, without first making sure it would be safe. It baffles me. This is not a difficult calculation... it is standard in HVAC. I am in a completely different field and was able to do the load calculation myself without struggle.... I ended up with the same number that the pros ended up with. The owner acted like it was rocket science... while at the same time condescendingly pointing out repeatedly what an expert he was....... The owner Steve only believes that other men are worth his time and has zero empathy... insulting, arguing, and condescending our family the day after it was confirmed that I had nearly lost my life and that my children would now need follow up care for permanent injury... we were scared and in crisis and looking to him to make sure we were safe this time -- giving them the chance to make this right, after their original incident of lazy workmanship had led to this life altering situation (because, they're such "experts" that they don't need to bother with those pesky safety standards - they can just eye it, as they explained to me.)... he really said "funny I have been in HVAC for 30 years and you have been researching for 2 days", how heartless can a person get? (hey Steve, don't you know that no one does better research than a worried mother?? )... his son/partner Brian is a chip off the ol' block and acts like he knows everything, but is almost too incompetent to even have a conversation with. He's lucky his dad gave him a job because he'd have trouble elsewhere with his attitude. Carbon monoxide poisoning on a new furnace is not something that happens often, but it happens - these are NOT the kind of people you want anywhere near anything having to with your family's well-being. It's money and pride over everything for these guys, stay far, far away. Still waiting on that apology, Steve.... and in case it ever occurred to you to ask how any of us are doing health wise, the answer is - not well. But I know you won't bother to ask.

I rely on my fellow Yelpers to give me honest, unbiased reviews of local businesses. Most of my…read morereviews and searches are about food, but occasionally I have a need for another type of business and this is the first place I turn. You all led me to this small, local business and you were spot-on, so I am paying it forward by adding my review! My family had our pipes freeze in the winter storm this Christmas. Friday, it was the cold water pipe, which took seven hours of work to unfreeze. We thought we were in the clear and counted our blessings as we kept the cold water running overnight Friday -- only to discover Saturday around noon that the hot water pipe was now frozen solid. Twelve straight hours of effort with hair dryers, space heaters, boiling water pots, heating pad wraps and everything else we could think of did not work and we went to sleep Christmas Eve defeated, wondering how we were hosting the rest of my family on Christmas with no hot water, dishwasher, etc. (Our efforts did eventually pay off with the hot water coming on at 8 a.m. Christmas morning and no pipes bursting. So grateful.) During this nightmare I called a number of plumbers who list themselves as emergency 24/7 plumbers, but only Gary from Brickhaas called back. He called during the span of time that I thought everything was under control, but I asked if we could be booked for later in the week to unclog a bathroom drain I've had a problem with lately. Glad I booked them as, after the pipes thawed, the under sink drain was leaking slightly so Dominic was able to take a look at both of these things today. He called with a 20-minute heads up on his arrival, efficiently took care of the clogged sink and an aerator that was limiting water flow, installed a new kitchen sink trap assembly (which he said I could honestly take or leave; I appreciated the honesty but opted to replace for my own peace of mind), and offered solid advice about what we might do if plans to better insulate those water pipes in the future didn't work out re: rerouting the pipes from their current, poor location. He was highly knowledgeable, didn't hard sell anything and I absolutely got his card as I'll be calling them for future plumbing needs. Yelp comes through, as usual!

Called to have 2 small pieces installed that were provided by manufacturer-faucet lever and small…read moremetal part to cover where faucet was attached to body. Work was done correctly. The tech was very pleasant. Bill was around $200! They helped me to realize that I needed to take a class on simple faucet repairs.

This company is a joke. I filed a claim with my home warranty due to the blower motor in the air…read morehandler unit not cycling off like it was supposed to, and they sent Kesco. Ralph came in and checked it, and advised it was a circuit board that he was going to have to order, and that he "rigged" it to where it would the fan would shut off like it should. A month later, out heater on the same unit would not heat when a cold front blew in right before Christmas. Another claim was filed with my home warranty, and Ralph was sent back. He advised it was the heating element and he disabled it. He also flipped the main disconnect off on the central. He claimed he submitted everything to my home warranty for approval and that both claims were approved by the home warranty. A week or two went by, and I called him to see what status was, and Ralph advised he didn't need approval from my warranty due to the unit being under manufacture warranty, and had ordered parts. (Keep in mind this unit is several years old, at least over 5 years) Another week or two went by with no central unit, I called him again to see what status was and he advised he submitted everything to my home warranty and was waiting approval. When I questioned him about it and mentioned he already had approval from home warranty, he told me I was wrong and he didn't tell me that. Another couple of weeks went by and the weather started to warm up, and I text him asking him if I could turn the main disconnect on and at least turn the a/c on, and he said "yeah, that should be fine." After I did all that, nothing happened. I text him back and told him the thermostat clicked, but a/c wouldn't kick on. All he replied was "that's weird". The following day I text him again asking him to come back and check, and he promised he would be at my house by 10 am. He never showed up. I waited till the following day to text him again and asked if he was going to reschedule since he never showed up. I got no answer. My wife even sent him a text a few days later with no answer. I ended up calling my home warranty trying to check status. I was in contact with them numerous times, and every time they called Ralph to check status, he changed stories on what the hold up was. Each time Ralph was contacted by my home warranty, he either said he was waiting approval, had approval and was waiting for parts, or was going to submit paperwork to get approval for repairs. Finally, my home warranty sent a different company after five months to check my a/c, and the new company (Air Force Heating and Air out of San Antonio), fixed within an hour. The technician advised all it was for both issues was a transfer switch. Five months of dealing with Ralph and his excuses to find out it was a transfer switch that our new tech had in the toolbox in his repair truck. Do not use Kesco, Ralph is a joke.