Very responsive, able to book quickly for a lock change. Did a great job at a reasonable price…read more Would definitely recommend!

Ethan was really helpful managing a rekeying project for a new home I'd purchased. I hadn't yet…read moremoved into the new house, and was still living in a different state when we needed to do the rekeying, and he was totally able to roll with my needs and met my father in law to help handle the work. Got a call explaining all the details and issues he came upon, and we handled it all easily. Would definitely recommend, and will be calling for future work as needed.

Gary has been extremely helpful a couple of times with my safe. A few years ago he got it open when…read morethe locking mechanism got stuck and I could not get it open with the key or the keypad. No other locksmiths would even come out to look at that issue. He replaced the keypad with a high quality keypad and removed the key lock, which was the problem, assuring me that there was no reason to spend the money and possibly compromise the safe for him to replace or fix the key lock issue because the keypad was high quality and would work. Again he came to the rescue this week when I forgot the code after not opening it for a few years. Instead of wasting money for him to come out, he walked me through what to try first, which worked. I would recommend calling Timchak Safe and Lock for any safe or lock issue.

Amazing service! I tried to replace a battery in a fob for my vehicle, and when I opened up the…read morefob, everything sprung out! Springs, plastic pieces, everything! Unfortunately, one of the things that sprang out and then broke on the floor was an immobilizer chip. Because of that breaking, I now had a 4,000 lb paperweight parked in front of my house! I called Timchak on a Sunday, and not only did they call me back, they even came and saw me only 2 hours later - on a Sunday! I was up and running again in no time and at half the cost of a dealership! I cannot say enough good things about these guys. Don't hesitate to call them!

I feel like my story is the same as many others. I signed up in 2013 and was OK with signing a 5…read moreyear contract in return for free equipment and install. However, the warranty on that equipment doesn't last long and then they want more money to fix anything that breaks. Then, as soon as that 5 years was up, they jack up your rate with no notice. I called in back then to ask if there was any way tog et the old rate back and they agreed to lower it. The lady was super smooth - told me I just had sign some paperwork for the discount and here it was another 5 year contract. Unlike some others I see on here, I did actually notice and told her I was not interested to sign a contract - that I was just go with a cheaper company. She then heavily implied that this was just a formality and she just needed the paperwork for her files to get the discount through. It was COVID and I was tired and dumb and believed her. Now of course my 10 year old equipment is completely non-functional and we no longer even need the system in our new place and we are getting charged a fee to cancel. Any company that relies on early termination fees to keep their customers STAY AWAY. Go with Simplisafe. You'd honestly be better off putting the equipment on credit than taking free equipment from these people.

Do NOT use this company. Their equipment is the same as every other company, simple stick up and…read moresetup, but they REQUIRE a tech to come out and "Install" everything, of course theres a fee for this. They also cost $600/year, Which is $400 more than something like Ring. Then, if you decide to cancel, they charge you $35/month times the remainder of your contract. They want $1500 just to cancel. Absolutely disgusting, Predatory even. I cannot wait to cancel in 4 years......... Yes the whole thing is legal. But its gross.

Don't know what has happened to this company. Used to be well run, but now the customer service is…read morenon-existent. Made 4 calls to the sales department to request a service call to upgrade our system. Was on hold for so long had to leave voicemails all 4 times I called. None of my calls were ever returned! The last straw was while out of town we received a text stating that our alarm had been tripped. The monitoring center for Vector never called the police! We ended up calling them directly ourselves! Thankfully, it was a false alarm. But what good is a security company that doesn't dispatch the police? Wanted to make a complaint to someone higher up in the company but no one ever picks up or returns a phone call. Attempting to transfer our service to ADT or Guardian. Can't happen soon enough!

We had a problem because the telephone was not connecting which I assume that meant the fire,…read morepolice etc would not get an alert. A nice technician came up and installed 3 new pads that had wonderful pictures but still we had notices that the phone was not connected, which I assume means nothing was going to the police, fire etc, The system is usless except for the door dings. We did have a false alarm for fire today with no basis. We went with Vector for over 39 years but we are getting out of this because this company is a wreck and can't deliver basic services.

Very responsive & friendly ! Was able to get me scheduled immediately & finished the job quickly…read more Such a good experience !

We needed a TV mounted in our new office suite's conference room. After searching for someone to do…read morethis job, "I Know 2 Guys," was recommended by Home Advisor. Clarence and Tony were knowledgeable, efficient, and did a great job at a reasonable price. I highly recommend them!