I went to the chat app on Monday! 2 reps told me I could make payment arrangements and my service…read morewould not be disconnected.....guess what I wake up Wednesday to no service!!!! 8 called Xfinity to ask why....they told me #1 they were unable to do the extension I needed and #2 there were NO notes of me chatting with an agent on their app. I asked them if they wanted my screenshots I took of the chat convo...they said I'm sorry we just can't do that! Their liars and they let the agents tell you whatever just to get a 10/10 rating!!! That's shameful!!! I will be calling the puc and whoever else I need to!

Not very Customer Friendly if you are a little late on an extension by 5 days …read more And I could hardly understand the representative English language. I am Disabled and have trouble walking and am in need of phone service ,But who Cares .

This review requires some backstory, as it's one of those rare instances where one person…read moresinglehandedly turned a 1-star experience into 5. Due to some of my chronic conditions, I applied for and was approved for a unique discount for my Internet services, and was told I would be receiving my set-up equipment in 2-3 business days. After waiting a week and a half, I finally tried reaching out to Xfinity via their website. The AI bot is absolute trash, BTW. I was ready to swear off Xfinity, because they showed no record I even applied for the program. Finally I made one last grasp, finding another fairly-low cost program. This time I walked into the brick-and-mortar store, and after explaining the situation to the woman greeting, I was paired with Charlie. Charlie turned this experience around. Not only was he amicable and pleasant, he knew exactly what he was doing. Not only did he find my original approval (which turns out to be a better deal in the long run), he quickly jumped onto a chat with some of his people, made sure my service would be ready, and made extra sure I was walking out with not just the service I wanted but all the equipment I would need to set it up myself - including coax cables! Having worked in hospitality most of my life, great guest service can absolutely be a game-changer. Xfinity, give Charlie a raise! You should be lucky to have him.

We moved and a technician was supposed to be out today. I was told they were delayed and I kept…read moretrying to find out when they would arrive. I finally chose the option to cancel my account; yes, I got someone. After another 30 mins of being passed around, and no resolution, other than it would be five days before the person would arrive, I decided to actually cancel and go to Verizon. I had forgotten how awful Comcast is. No one can truly take charge to deliver a resolution. I will not miss them.

Cove offers a wide variety of services for Residential and Business Customers. Check out their…read moresite to see what all they offer. Their Customer Service department is wonderful they are very patient, friendly and informative.

Had an outage due to a storm and an actual person called me to let me know they had fixed the…read moreproblem within a day of it happening! Never have had this level of service. Highly recommend!

I had GoNetSpeed installed May18th. It is delivering exactly as advertised, simple, courtesy…read moreinstallation and speed as advertised. Hardwired I'm getting 102/106 download/upload speeds and with my wireless I'm getting a consistent upper 80's download with mid 90's upload speeds I have 12-15 devices and everything steams without a problem $50 a month guaranteed for life. Sure beats my old provider in every way.

This place was jam packed and it took forever to have someone check you in and assist…read more Additionally, service and accuracy varies depending on who is helping you. Andre really helped us out and I'm glad he was able to resolve our outstanding issues and account discrepancies.

Verizon Brentwood, PA Paul made the experience of updating…read morea phone and taking advantage of the Apple watch offer. He was knowledgeable and helpful in guiding us to the best plan and coverage. He was a pleasure to work with - highly recommend him!

This small start up offered pro bono help! They said they don't charge and are helping people with…read morewifi security and set up. Such nice people.

From the owner: Wifi done right. Simplify your life! Pittsburgher's who speak your language, forget those long hold…read moretimes with your service provider. We're here for yinz!

Wow! I don't understand the bad reviews here…read more I have been thoroughly impressed with this location. There are ways in which. Verizon is frustrating however this location has been more than helpful and professional.

So I wrote a one star review on Jan. 3 2026 telling of the huge problems w Verizon…read more refusing to correct a defective e sim card they installed in my brand new apple 16 e I phone, purchased FROM the VERIZON store in the water front. new phone is still dropping 2 to 6 calls a day. i received an AI response lp on yelp about how SORRY the VZ store manager is and how they intend to to fix the problem to insure excellent customer service. well--it's 1/24/26. i haven't heard from VZ yet. my 1 1/2 hour 'on hold' call, to 3 different VZ departments , using the VZ APP was 'transferred' between 3 different departments --not to "TECH SERVICE". Then my call (made from my home VZ phone since my cell would be guaranteed to drop the call--) was disconnected by VZ. No call back ! no email ! . VZ is my home landline PHONE and Internet and cell provider. so VZ has my contact info--they sure use it send bills promptly.. VZ's negligence and lack of care to longtime customers like my family is inexcusable. I'd give ZERO stars to VZ if that were an option. . .