I went to the chat app on Monday! 2 reps told me I could make payment arrangements and my service…read morewould not be disconnected.....guess what I wake up Wednesday to no service!!!! 8 called Xfinity to ask why....they told me #1 they were unable to do the extension I needed and #2 there were NO notes of me chatting with an agent on their app. I asked them if they wanted my screenshots I took of the chat convo...they said I'm sorry we just can't do that! Their liars and they let the agents tell you whatever just to get a 10/10 rating!!! That's shameful!!! I will be calling the puc and whoever else I need to!

Not very Customer Friendly if you are a little late on an extension by 5 days …read more And I could hardly understand the representative English language. I am Disabled and have trouble walking and am in need of phone service ,But who Cares .

Really a nasty bunch in this store. The store manager made jokes (inaudible to me and I think it…read morewas racial profiling) to another employee while they were trying to figure out how to burn me with more "features." During another visit, some dude with long hair lied to me about returning a product and got upset when I told him to keep his gaslighting to himself. Comcast is a rotten company and the employees I came in contact with in this store were rotten people. Also their internet goes down constantly and their very used (not new gear) overpriced rental router/modem is junk. I've been looking to get out and away from them for years and I finally did. So have fun with yourselves you nasty bunch, I am so happy to finally be rid of you.

I needed a new phone. Went and bought a Galaxy A36 5G. They seemed nice enough even if it took…read morethree hours to sell the phone and set it up while actively watching a Superman movie and having to repeat steps over and over and failing. I finally got the phone and left. The trouble started later that evening, I tried to plug the phone in to charge. The plug doesn't fit - drops right out of the phone the instant I try to set it down. Then a neighbor came over, concerned, She had tried to call me several times, saw my car there, and got worried. The phone was by my side all evening and never rang. Maybe the volume was down. There is no way to change settings on the phone, to check if it is charged or if the volume is on or off. We tried for several hours and count not find a settings location anywhere. Basically the phone is an internet game device (that won't work because it was never set up). The real kicker came at 5 this morning with police pounding down my door. Relatives had been trying to call me since noon yesterday and had of course got no answer. By 5 AM they thought I might be dead and called for a welfare check. The officer looked at the phone and said it was a useless piece of junk. He didn';t know what to do with it either, Tried the web site. Finally manged to get AI, and they got into a loop. To change settings, use the buttons. I don't have buttons, Ok, then use the sliders. I don't have sliders. Just Google. Round and round we went till AI hung up and blocked me. WORST EXPERIENCE I HAVE EVER HAD WITH ANY BUSINESS OR PRODUCT. DON'T DO IT. JUST DON'T. SCREW F

Six months ago I took advantage of a deal that Verizon was running that included free installation,…read moreDoorDash, credit, and six months of free Disney+. The man in charge of the installation showed up at my door and promptly told me he could not do it because I live on a street and he did not have anybody to help him. But they promised they would be back within seven days to install my FiOS. I cannot tell you how many times they came back and kept coming up with excuses why they could not install it but it ended up taking over two weeks and I did not have Internet because I had already canceled my previous service. When I pointed this out, the installer told me that I should not have canceled my service until they have installed the FiOS. And then the best part is that in spite of following all the directions, I could not access my free six months of Disney. And then they informed me that my six months was up and I was going to be charged $10.99 per month. I had to argue for almost an hour with their online chat just to get it canceled. And they acted like they are doing me a favor. I dropped Comcast because they kept raising the prices. Verizon offers better pricing if you don't count the fact that they don't follow through on their contracts. And I basically gave up two weeks of my life waiting for them to install my cable Internet. Comcast also gives you a free streaming box and I found out after having my FiOS installed that I needed to buy a new TV because my Sony Bravia smart TV did not support new apps. Total waste of time and money.

My wife and I were fed up with paying Comcast/Xfinity oave $300/mo for cable, wifi, and landline…read more Last week Chad, a Verizon rep, happened to come by and offer a better package. If we signed up for cable, wifi, and landline, we'd initially get a bill close to $300, but after installation we could request an educator's discount ($15), cancel the landline ($30), and reduce the wifi from 1 GB to 300 Mb, which would then cost us around $225. Today we had the installation. When we tried to access or even create a working account our efforts failed. In a brief moment of speaking to a real person, my wife was told we had to have been given the educator's discount at the time of signing the contract. She also was told that if we canceled the landling the cost would go up considerably. We've tried to get another real person to talk to, but it's impossible. Chad also told us he'd provide his contact info so he could solve problems. He didn't. We are retired and were delighted when Chad gave us the breakdown, and how to get those discounts. This is taking advantage of old retired folks, and, simply, lying. If we cannot get this resolved as Chad promised we are going to file a number of BBB and other complaints.

In and out...had to return gateway and check billing problem...John was very helpful and answered…read moremy question in short time...

After I scheduled a move with xfinity for the end of december, they made an "error" and turned our…read moreservice off 2 weeks before the date I scheduled. Could not get ANYONE on the phone to help. So we drove to our xfinity store on freeport road in the waterworks. The employee immediately says I cant help you with that and gives us incorrect information instead of listening to the problem I had just explained. After telling them we can't get a live person on the phone and that she was looking at the wrong account she gave us a different help line which helped solve the problem ( of course they couldn't do anything for us but instead of being dismissive offer your loyal customers the help line.) All the while we were on the help line the three employees there all spoke loudly amongst themselves and laughed at tik tok videos. They are truly unprofessional. While the help line did solve the problem and was very courteous and patient, it was a terribly long process. Took an 1.5 just to get our router turned back on. We will be switching companies in the future becuase this has been the second strike with this awful company. Just earlier this year we got charged almost $200 for making a text and a two minute phone call in Canada. We called xinfinty and they apologized and refunded us the money. Only for a month later for the charge to reappear again and when we didn't pay the extra charge but our regular bill they turned our service off. we went through three different phone calls of them removing the charge over and over only to have them keep turning our service off. Truly awful company we will be switching in the future.

Responded and kept appt as scheduled. Priced extremely fair. Placed a brand new dryer vent through…read morebrick wall. Would definitely consider hiring him again for any future jobs...and im sure we will need many.

Josh has done several jobs for us, he does awesome work! He's mounted three TVs and four ceiling…read morefans and a couple other odd jobs. Lori Lori

I pay a lot for DirectTV services so when I watch tv series on demand it's extremely frustrating…read morethat they force excessive ad breaks playing the same ads over and over and over even in the same break. Especially the extra depressing one put on by AARP.

DirecTV through AT&T is the worst service we've ever had in the last 30 years. We moved to a new…read morehouse on the north side of Boardman, cut the cable and decided to stream. AT&T told us that the 5 MPS package would be good enough to stream on a smart TV. Wrong story. After calling them a dozen times or more and getting their Phillipino call center, we couldn't get anything resolved. Finally, after three months, they told us to try the next step up. However, for us that meant adding 1 MPS for another $20 a month. The end result? The same thing. Constant buffering. As much as this grieves me to say, AT&T engaged in fraudulent sales techniques. They said we could stream but what they sold us is crap internet and egregiously poor customer service every time we called. I would never recommend AT&T internet to anyone. Ever!

Had a wonderful experience at this store. Both the manager Nate and supervisor Brandon where…read moreexcellent. Would highly recommend this store vs the AT&T store at the Waterfront. They are kind, quick, pleasant and look out for the best options for the customer first.

From the owner: AT&T, serving over 81 million wireless customersread more

I got DISH 3 months ago.. They kept raising the prices and every wind storm the signal would go…read moreout.. One freezing day it said to go up and chip the ice off the dish!! What craziness! So we canceled our service, it cost $300 to cancel and $50 to take away the dish..DISH did not send me a box as they claimed..so, I saw that I could "recycle " the equipment at Best Buy, on the website DISH charged me another $379. Don't fall for DISHES scams..read carefully..don't waste money on DISH.

Don't do it!!!!! If it EVER rains in your area you will lose service. And if it doesn't rain…read morewhere you live I want to know where you live. JUST DON'T CHOOSE DISH TV, pay a few extra dollar and get a cable service. DON'T DO IT DON'T DO IT DON'T DO IT

Cove offers a wide variety of services for Residential and Business Customers. Check out their…read moresite to see what all they offer. Their Customer Service department is wonderful they are very patient, friendly and informative.