Disappointed for a variety of reasons:…read more 1: Had to pay for professional installation, and soonest appointment was a week away despite the store being down the street and promise of "same day installation" 2: appointment windows are 2 hours long and there is not a "your technician is on the way" notification, I.e I could do 4:15 not 4 pm, but the window is 4-6 pm and technician came at 4:03 and left at 4:10.... I got home at 4:12 from the hospital 3: no way to contact tech directly, everything is through AI bots and the only options are to reschedule your appointment when they notify you your tech has arrived 4: tech support is non existent. rep repeatedly muted himself during conversation unannounced for 5+ minutes. Provided very little coherent advice, then pitched Xfinity mobile ;(

I went to the chat app on Monday! 2 reps told me I could make payment arrangements and my service…read morewould not be disconnected.....guess what I wake up Wednesday to no service!!!! 8 called Xfinity to ask why....they told me #1 they were unable to do the extension I needed and #2 there were NO notes of me chatting with an agent on their app. I asked them if they wanted my screenshots I took of the chat convo...they said I'm sorry we just can't do that! Their liars and they let the agents tell you whatever just to get a 10/10 rating!!! That's shameful!!! I will be calling the puc and whoever else I need to!

I am thinking about switching from Fios to Xfinity as a few friends have it and share by it…read more I found that Xfinity is a bit cheaper than Fios. I went to the store a week or so ago to get pricing and speak to a rep. I was not impressed by the sales rep at all. She was young and not prepared and did not know what she was selling. She kept on having to ask another rep or look on computer. I wanted to know what specials if any where running at the time. The rep made it very hard to even think about switching?????. I think if you get a good rep that is familiar with the services and the deals the experience would be better. When I get a chance I will try a different Xfinity store and see how the experience is. If you go to this store try to stay away from the younger people as they simply do not know what is going on.

Still being charged for old modem equipment I returned YEARS ago when they gave me an updated…read moremodel. I have to call monthly to get them to take the charges off of my bill for something I haven't had in my possession for years.

I switched from Xfinity to lower my costs of internet and TV service. Boy was I wrong. I ordered…read morethe services via online chat with Verizon (and kept a copy of the transcript) and was presented with a definitive price. Turns out I paying $20 more than quoted. The area supervisor called after my company satisfaction survey and promised someone would contact me about the difference in the stated charge and what I'm paying and also provide a channel line up. No one ever called me. I repeatedly tried to reach that supervisor and only succeeded in getting his voice mail. I left very clear messages requesting a call back and he's ignored every message. Is this how Verizon hopes to keep customers? Think twice before you buy this service.

Six months ago I took advantage of a deal that Verizon was running that included free installation,…read moreDoorDash, credit, and six months of free Disney+. The man in charge of the installation showed up at my door and promptly told me he could not do it because I live on a street and he did not have anybody to help him. But they promised they would be back within seven days to install my FiOS. I cannot tell you how many times they came back and kept coming up with excuses why they could not install it but it ended up taking over two weeks and I did not have Internet because I had already canceled my previous service. When I pointed this out, the installer told me that I should not have canceled my service until they have installed the FiOS. And then the best part is that in spite of following all the directions, I could not access my free six months of Disney. And then they informed me that my six months was up and I was going to be charged $10.99 per month. I had to argue for almost an hour with their online chat just to get it canceled. And they acted like they are doing me a favor. I dropped Comcast because they kept raising the prices. Verizon offers better pricing if you don't count the fact that they don't follow through on their contracts. And I basically gave up two weeks of my life waiting for them to install my cable Internet. Comcast also gives you a free streaming box and I found out after having my FiOS installed that I needed to buy a new TV because my Sony Bravia smart TV did not support new apps. Total waste of time and money.

In and out...had to return gateway and check billing problem...John was very helpful and answered…read moremy question in short time...

After I scheduled a move with xfinity for the end of december, they made an "error" and turned our…read moreservice off 2 weeks before the date I scheduled. Could not get ANYONE on the phone to help. So we drove to our xfinity store on freeport road in the waterworks. The employee immediately says I cant help you with that and gives us incorrect information instead of listening to the problem I had just explained. After telling them we can't get a live person on the phone and that she was looking at the wrong account she gave us a different help line which helped solve the problem ( of course they couldn't do anything for us but instead of being dismissive offer your loyal customers the help line.) All the while we were on the help line the three employees there all spoke loudly amongst themselves and laughed at tik tok videos. They are truly unprofessional. While the help line did solve the problem and was very courteous and patient, it was a terribly long process. Took an 1.5 just to get our router turned back on. We will be switching companies in the future becuase this has been the second strike with this awful company. Just earlier this year we got charged almost $200 for making a text and a two minute phone call in Canada. We called xinfinty and they apologized and refunded us the money. Only for a month later for the charge to reappear again and when we didn't pay the extra charge but our regular bill they turned our service off. we went through three different phone calls of them removing the charge over and over only to have them keep turning our service off. Truly awful company we will be switching in the future.

Responded and kept appt as scheduled. Priced extremely fair. Placed a brand new dryer vent through…read morebrick wall. Would definitely consider hiring him again for any future jobs...and im sure we will need many.

I've worked with Josh on several projects through three homes. Super reliable, professional, fair…read morepricing and a nice guy. Glad to know a business like his in the area.

I pay a lot for DirectTV services so when I watch tv series on demand it's extremely frustrating…read morethat they force excessive ad breaks playing the same ads over and over and over even in the same break. Especially the extra depressing one put on by AARP.

We loose the ability to watch Netflix, Amazon ect ... at least every other month. When you call…read moreCustomer Service your directed to a company overseas, it takes a minimum of 12-14 minutes every time just to speak to someone you can understand. Then add an additional 10 minutes for them to troubleshoot the issue and then tell you to contact your local internet service because they do not have a issue on their end is enough to give you a slow painful death. I would rather have my junk eaten by a flock of geese 1 peck at a time.

Had a wonderful experience at this store. Both the manager Nate and supervisor Brandon where…read moreexcellent. Would highly recommend this store vs the AT&T store at the Waterfront. They are kind, quick, pleasant and look out for the best options for the customer first.

From the owner: AT&T, serving over 81 million wireless customersread more

I got DISH 3 months ago.. They kept raising the prices and every wind storm the signal would go…read moreout.. One freezing day it said to go up and chip the ice off the dish!! What craziness! So we canceled our service, it cost $300 to cancel and $50 to take away the dish..DISH did not send me a box as they claimed..so, I saw that I could "recycle " the equipment at Best Buy, on the website DISH charged me another $379. Don't fall for DISHES scams..read carefully..don't waste money on DISH.

Don't do it!!!!! If it EVER rains in your area you will lose service. And if it doesn't rain…read morewhere you live I want to know where you live. JUST DON'T CHOOSE DISH TV, pay a few extra dollar and get a cable service. DON'T DO IT DON'T DO IT DON'T DO IT

I went into the 355 Fifth Ave Pittsburgh Pa location today on my lunch break to ask about…read morepromotions on Apple Watch & iPhone bundles. Didn't get any information on that. The sales person asked me what phone did I want and I told her I dont have a preference Im interested in hearing what the deals are. She asked me for my ID and I said what do you need my ID for she said thats how it works here you have to show ID. I said ok but what do you need my ID for if Im asking for prices. She said we need to run your credit, I said for what we havent even spoke about anything. She said well if you dont qualify there's no point to tell you about the promotions. At which time I left the store. I was going to pay cash if we got to that point. One of the strangest exchanges Ive ever had in a place of business. Great customer service Verizon! AT&T here I come!

Wow! I don't understand the bad reviews here…read more I have been thoroughly impressed with this location. There are ways in which. Verizon is frustrating however this location has been more than helpful and professional.