I want to give a shout out to Quinton at the Banksville T-mobile for his helpful service. I thought the phone I had just got from an auction was compromised but Quinton was very reassuring that everything was fine. End result, I have a great phone. read more

Terrible customer service, not the right information ,shame shame shame, bill is higher than att bill they said they would beat it , unprofessional staff never again read more

Awful customer service. While checking in, a large man asked us various questions then proceeded to say that I wasn't allowed inside because of my dog. I advised him that he is my service dog and he said it didn't matter because he wasn't wearing anything that says it. I told him nevermind and that I'll be taking my business elsewhere. He's lucky I'm not filing a complaint or speaking to a lawyer. After being a T-Mobile customer for over 10 years, this incident has me seeking a new carrier after being treated with such disregard. read more

T-Mobile - Mobile Phones Near Me - Pittsburgh, Pennsylvania

So I recently broke my phone again. And today I only had 20mins before they closed!! When I walked in I was greeted n asked if I could come back tomorrow. I said I couldn't n that I would be a quick customer. We've all had those kinda days. Everyone was really nice to me. Anthony though really blew my expectations outta the water!! Helped me so fast to get a new phone. Put my case on n protector screen on for me, everything was done within 25mins. He stayed an extra 10mins to help me when I really really needed it. I love my phone and very appreciative that they waited on me today. So if you ever have an issue and you have T mobile I would go straight to Anthony on the location by Kuhns in the plaza. Thanks again!! read more

I was having Trouble with my apple phone, Well, the eruth be known the apple phone knew exactly what to do. I however did NOT! a Kind gentleman named Hunter, Was Truely remarkable on instructing me on how i was deleting the tone on my text numbers. including my bosses.He was Outstanding and T-Moble should be proud to have him representing the Company. Respectfully, J.clark read more

My wife and I went in to get a new phone. We have been with t-mobile for about 9 years now and never had this terrible of an experience. The first person we encountered was not able to answer any of our specific questions and kept giving us answers that were so far off that they couldn't have been correct. After dealing with this for a while another person named Hunter came over and started to help. When I pointed out that the numbers that we were given don't make sense he said that the first person we dealt with was new and that I have an attitude. That's when I told him I need to speak to a manager and he said fine it he didn't care. The manager Wayde came over and took his time to explain the different options we could move forward with. Just as I thought none of the numbers that were given to us before Wayde got there were correct. I understand that it takes time to learn a new job but he should have some clue before he is tasked with dealing with contractual agreements. Basic math states that 35$ a month for 24 months is not 100$ total cost. I would suggest not working with Hunter if you have questions because he might accuse you of having a bad attitude. Thank you for the help Wayde. Take care to all who read this. Justin read more