Was contacted by customer service. After multiple calls nothing was done to resolve the situation.

If I could give this location a -0 I would. There are some real nasty pigs that work for this location and liars too. My mom stopped in the store to get a replacement cellphone for my 92 year old grandma on Friday 11/15/24 and told my mom to stop back in on Monday 11/18/24 because the guy that was helping her did not know how to do his job and messed up everything. My mom does not know how to use a cellphoone very much and guess what the guy didn't do he didn't give her the SIM CARD. My mom and I called the store on Monday 11/15/24 aorund 7:30pm and spoke to Dillon and he was very nasty and rude and told us that we needed to call customer service. My mom didn't want to do that and Dillon said that they are a retail store under the Verizon name but not an actual verizon store and that we needed to call about our FIOS issues to the customer service number after we were allready in the ohone with the idiot piglet for over 15 minutes. Umm at what point did I tell you that we had an issue with FIOS and he knew from the gate that we were dealing with a cellphone issue with no SIM CARD at fault from the guy that my mom spoke to in person on Friday and guess what when my mom went to the store on Monday the guy from Friday that was supposed to be there from open to close was not even there. Then Dillon tells me and my mom on speakerphone that all they care about at the store is selliing equipment and not the customers after they make a sale or even deaiign with any issues and that according to the piglet Dillon you can not go to any verizon stiore and recieve in person service because all stores are independently owned and operated by different retail names even though they say that they are a full service verizon in-person store. Then I ask for the Store Manager's name and Dillon said hang on I have to call my store manager to see if I can even give you his first name. I wait over 15 minutes and guess what the piglet Dillon gets back on the phone and says he doesn't want me to give you his first name. You need to give me your name and number and he will call you back in a few minutes. I said then I will wait for him to call me back tonight and piggy said ni he will call me back whenever he feels like it. Then I ask him if he is at the store by himself or if I could speak to another manager... guess what no manager. Then another person in the background said that she can talk to me and she is another pig too named Natalie. Well guess what Natalie is on top of being a piggy she is also a liar. She listened to me for about 10 seconds and said oh my store manager's name is Alex and then she tells me to give her my name and phone number and that she will call me back in a few minutes and she would help me because she is dealing with a return and that the person making the return is not very happy. Guess what no phone call back. Then we wait for an hour and call back again and guess what piglet Natalie is doing she is still claiming to be taking care of the same customer making the return. She then said that she would call on her way home did a call back ever come. Nope. I have worked as a store manager and that is not how you are to run a store, and this store needs to go out of business. Thank God that I don't have Verizon service and I never will. read more

Courteous, friendly, very personable. Went out of their way to be helpful in setting up my cell phone upgrade.

What a joke. I made a mistake purchasing a phone through cellular sales. After multiple trips, 2 wrong phones, bad customer services and 8 total hours wasted, I got charged $35 to restock phone I didn't originally order. I will never return. read more

I needed assistance with my phone, Andrew was excellent and efficient. I highly recommended to anyone. Price is reasonable. Suitable for Everyone especially Andrew takes his time with you and that's important to me. read more

Great team at Greentree Road store ! Greeted and attended to immediately as you enter the store. Very knowledgeable and helpful representatives. Dom is a stand out !!! They make sure all your questions are satisfied and that you are happy before you leave. Thank you !! read more

Went to this location a few months ago just to get a new phone and possibly add another line . Wanted to work with a salesperson there that is a client of mine but could not because it "wasn't her turn" . I then was handed to someone else who talked me into 5 new phones for everyone on my plan that would all be free with a trade in . So long story short 5 traded in phones for new ones , months and months of phones calls and bills that were hundred and hundreds more than were quoted things still aren't resolved. The salesperson was so sneaky and came up with these numbers that I have never seen since he wrote them on a piece of paper the date of purchase. Our bill is still over $100 than it is supposed to be and we have wasted countless hours on the phone with Verizon trying to resolve the issues. He straight lied through his teeth just to get a sale and won't help us . If I could just take all of the phones back and say give me my old ones that there was nothing wrong with I would. This is completely ridiculous and I have never dealt with anything so backwards in my life that could not be resolved . read more

Jacob Craft did an excellent job and was very helpful

Pat Ponko did an outstanding job helping me with my order. We did the order by phone because I preferred not to go in the store due to the pandemic. I'm not the most techie person so I had a lot of questions about the products and needed help in conducting the purchase by phone. Pat was so patient with me and did such a great job explaining the process as we journeyed through it. He followed up with me several times as I waited for my order to arrive. Everything was delivered just as explained. I really appreciated his professionalism. I would highly recommend him and this store. read more

Great Experience turned sour. Everything checked out when I left the store, no issues whatsoever was really pleased with the service, but that's where it stopped. My phone was deemed to be returned as "damaged" after passing the test by the representative who assisted me! I called the store once I was informed and was told to "call Apple support this is out of our hands". I called back and asked for the manager, wasn't even able to speak with him. Received a call back stating "you need to contact Verizon support they can look into it deeper". So not only two different answers but no help! After they make the sale they could care less about you. I won't be returning after coming in every year for the new iPhone. read more