I've visited here before, the service was not good. But today....I went in, Taylor greeted with a smile, listened to my issue and solved it quickly. There is nothing like good customer service...I was in and out. Thank you Taylor for the great service....I really appreciate it. read more

I recently purchased my new iPhone 6 plus at this Shadyside T-Mobile store. The store was well stocked with a variety of choices (everything I needed was available and in stock) the pricing and in store deals were great. The bottom line for me always comes down to service and this store delivers superior service. They offer on the spot trade ins from any carrier and they give you fair pricing on your trade in. They explain the service and fees throughly BEFORE you leave the store. Each employee that I encountered was friendly and upbeat. So if you want to see great service and friendly faces, I encourage you to visit this store. Thank you Thaddeus for your patience and excellent customer service! I couldn't be happier! read more

T-Mobile - My new iPhone 6 plus in GOLD! - Mobile Phones Near Me - Pittsburgh, Pennsylvania

There's no point in wasting your time going to this location. The people working there are not a bit helpful. They're very unprofessional & rude. I was there not long ago and there was only one person working there. I was the only person in the store. I asked him a few questions and he couldn't answer anything. I don't think he wanted to do anything for me so I left and I won't be going back. read more

Abysmal experience in the T-Mobile store on Centre Ave in Pittsburgh. Walked in to discuss change of carrier - plan, data options, international roaming, internet tethering etc. After 2 decades with ATT, I do not have a reliable signal at my new home; hence the change. Was barely acknowledged entering a busy store - no eye contact. "Will be with you shortly." I walk around looking at phones on display, then, since it appears to take longer, I sit down on a table and wait for the next available associate. After more 15 min without further communication, I ask associate Tara about the approximate wait time - again: "a few minutes". Another ~20 min later I inquire with the same associate Tara about scheduling an appointment instead: "Oh no, you can come in any time". The store has now quieted down a lot. After 50 minutes of being ignored I ask to speak to a manager. I am told store manager Brennin H. is not in; associate manager Tanisha L. is in, but does not have time to speak with me. I request their business cards. After total 55 minutes of being absolutely disregarded, I greet them politely and leave the store, having achieved nothing. The question about my next carrier is answered. It will not be T-Mobile. read more

I needed help with my phone. Jennifer helped me with the transfer of my old phone (not purchased there) to my new phone (also not purchased there). As a T-Mobile user for many years, I very much appreciate that service and assistance. While I was fussing with passwords and all those details, she took care of others in the same courteous and helpful manner and checked back with me regularly to see if she could offer additional guidance. She made a day that could have been stressful, into a pleasant one. read more

This sucks because I actually really like most of the people at T-Mobile, but I just had a bad experience with an arrogant and unhelpful employee named Eric and I had to leave a comment about it. read more

I went in the store on Black Friday, there were two other customers in the store and both were being assisted by the only two representatives. I waited in the store for twenty minutes without anyone greeting me, offering assistance, or telling me when they might become available. I walked out and will not be doing business with them in the future. I have been a T-Mobile customer for a long time and I am considering switching to another carrier. read more

I have been a T-Mobile customer for 8 months. I just purchased a new I-Phone 5 from the Shadyside location. Had a 100% great experience with Jen H. Super quick service, transferred all of my contacts, photos ect into my new phone. The store is clean and organized. I also got a buy two get one free on accessories. T-Mobile is one of the simplest companies to deal with when it comes to mobile plans. Thanks to Jen and the team at the Shadyside store! JN read more

To be honest if I could give this location a worse review I would but ill just let the email I sent to the District Manager speak for itself. Mr. Paul I have some concerns about your management at your Shadyside T-Mobile Location. I went in about a week and a half ago to ask you're sales team if they could possibly mail my rebate in for me. The associate that I spoke with I believe was you're sales manager Adam CENSORED His demeanor was not at all appropriate. He asked me why couldn't I just mail it my self. And that whatever fine he could do it. At this point I didn't even want to deal with his behaviour. I then ended up asking him about cases and even the simplest question just seemed to annoy him. But all that aside my real problem with Adam seemed to be that when I asked him something that had to deal with my phone he said something in regards of it being "retarded". I work with the public and it is completely out of line to use that type of language to describe anything. Say that with your group of friends I don't care. But in a professional business setting that is by far the most offensive thing he could have possibly said. The worst part about this was that not only were your employees around but customers as well. As a manager he has completely crossed the line and should be reprimanded for his behaviour. I am completely disgusted with him and that T-Mobile location for even allowing him to speak to customers that way. The sad part about this is I've been a customer of T-Mobile for several years and this is the first time I've ever had a bad thing to say about its representatives. Unfortunately for that location although it may be closer to home residence I will not and refuse to spend my money there. I rather go downtown to your355 5th avenue location where employees like Ray Ashley and Chris pride themselves in customer service. read more