been there twice in a month to update phones. great experience, efficient, nice folksread more

I used to date a girl that was really picky about everything. I call her my "ex-finnicky". This is…read morenot that. Not my favourite store because when I was having more trouble with Verizon and Pittsburgh and stopped in here to check on rates and stuff it was a little shady and two of the staff members are contradictory. But it wasn't an awful experience - it just didn't convince me to sign up or anything.

So I stopped at the AT & T store in Robinson, and when I arrived, there was a sign in the door that…read moresaid I will be back. Thanks. So I decided to wait the possible 45 minutes for them to return from lunch. We'll at 1:00 pm I found out that there was an employee in the store the whole time and he was with a possible customer. Well, he then let this customer out the door and then locked the door behind him. He never turned the open sign back on. So I called the store 4 times, and my phone call was hung up on the first ring. NO ANSWER! Is thus how AT&T runs their business? I have been a customer for about 15 years and at this point maybe not much longer. Was looking to upgrade my phone but couldn't. Just bad business. It makes it seem that something was going on in the store that wasn't supposed to.

Tre Was fantastic! Helped me out by getting my phone back in working order! Recommendread more

Brendon is super helpful and professional really helped me out with a problem I was having with…read moreanother cellphone company my go to person! 10/10 service

We have wasted 2 days going back and forth with this store. We needed a basic flip phone without a…read morecamera due to security restrictions at work. We had used the Samsung A157 before, but we wanted to put this device back on the number. We went in to the store on 10/29 to update the IMEI and get a replacement SIM Card, and the technician had a little difficulty syncing. What I assume is the manager walked by, and said the phone was 2G and would not work. We also had the technician update our authorized users to reduce the stress on my 85-year old grandmother. After a lot of internet research and calls with AT&T and Samsung, I determined that the phone was not 2G and the manager was wrong. We went in again in the afternoon on 10/30, and the technician could not help us because the employee did not update the authorized users correctly. We had to return home to assist my grandmother in adding additional users. On my 3rd trip to the store, a new technician was working and he had the phone working in 5 minutes. We had almost thrown away a $100 phone and were ready to remove one of the phone numbers/lines on our account - all based on wrong information provided by a floor employee and/or manager. After wasting many hours on this problem, we are very frustrated with out AT&T experience. The only good part of the experience was that the 2nd technician was very capable.

Visited to get a Powerbank for my travels. I bought one which was the Eveready 30000 mAh capacity…read more There was no problem with the Powerbank itself. I expected the Best Buy team member to inform me that it cannot be taken on board flights. (I later learnt from TSA that the max. capacity alowed is 20000 mAh). I was disappointed that I was not informed of this when I bought it. I had to bring it back and return it.

Wow, most of these other reviews have low ratings. Well, my husband and I visited this Best Buy to…read morekill some time before a meal at a restaurant and to purchase a specific electronic device, and we experienced no problems. When we entered the store, a few employees greeted us. In the aisles, my husband easily found the Google Pixel stand that he wanted. Its price was typical. I quickly looked at other types of products, and I thought that the selection of televisions, computers, cell phones, etcetera was large. At the checkout counter, several employees were available, so we waited in line for less than one minute. Our cashier said hello, scanned our product, accurately charged us, and thanked us. I have not used this store's Geek Squad services, so I cannot comment on it.

I visited this Xfinity location twice within the last couple weeks and had two different…read moreexperiences. The first day was a weekday before dinner. I had to pick up a modem, which customer service over the phone told me I could just walk in to get. I was greeted by an employee who checked me in and stuck me in a queue of people waiting for service. I probably waited at least 15-20 mins before I was called over. They didn't have the equipment ready and I waited another 5-10 mins for them to package up one piece of equipment. The other visit was much quicker. This was a Saturday around 11am. I was checked in and only waited about 10 mins before I was called over to return some older equipment. The staff was friendly both visits and they did say that you could use the QR code on the window to schedule an appointment to get faster service. I just think pick up/drop off of equipment should be a separate area from everything else. It takes 2 seconds vs someone setting up a new device.

I have had a lot of previous bad experience with xfinity customer service over the phone. I decided…read moreto just take myself to the nearest store, and wow I actually got all my issues resolved and everyone was so helpful and tentative. On my way out, I was sure to grab one of their business cards for future xfinity customer service phone calls. Very great help at this location.