Had a wonderful experience at this store. Both the manager Nate and supervisor Brandon where…read moreexcellent. Would highly recommend this store vs the AT&T store at the Waterfront. They are kind, quick, pleasant and look out for the best options for the customer first.

My wife and I upgraded to new iPhones. Nate was particularly helpful. We aren't planning an…read moreupgrade, but would definitely go back.

Michael is the man!! I spent over 5 hours yesterday trying to fix my phone after a very malicious…read morevirus infected my Samsung G54 after my wife tried an update to a Qr code. It took Michael about 15 minutes to not only get things stopped, but cleared 99% of the added junk that almost filled every screen on my phone. They now have a customer for life!!!!!

Overall great service here as I worked through Google Pixel care for a claim. They were quick and…read morefriendly, but the only downside is I had to return three times in order for my new screen to be set properly in the phone.

I highly recommend that anyone looking to upgrade their phone or get a new phone go to this…read morelocation and ask for Lydell! He goes above and beyond for his customers and really cares about them being happy with their purchase and experience! The best experience I've ever had when buying a phone!

worst place ever! do NOT go here. everything they told me was a lie and then I cancelled my service…read morewith them and now I cant get my money back for turning in my old phone. i was supposed to get $82 and still waiting. dealt with district manager and shes just as bad as store, wouldnt take care of anything. asked for her managers name and number refused to give it to me. matt was new and told me everything wrong. he said he was number one in region which is really scary. they are not really a verizon store, you want to go to robinson town center, they are a true verizon store. matt told me to go home and call 1800 number which i did and thats how i found out everything was a lie. do NOT go here!

Walked into the store, was warmly greeted I have seen…read morecricket but never had visited I am glad I did super friendly helpful service I was inquiring about switching my brothers cell service the friendly guy took the time to explain to me all their plans and assured me I wouldn't be lacking cell service around here or Long Island after chatting with him he told me people (like my brother)might actually pay less They have iPhones they had those other brands too easy to understand prices I have to comment the friendly service compared to Verizion is a sure reason to switch. parking around these parts can sometimes be a hassle but I found a metered spot

It was a quick and easy repair, got Starbucks while I waited and it was done by the time I got back.read more

The staff at the Cranberry, PA location were terrific - they were able to address my iPhone's…read moreproblem in a short amount of time, and were very thorough in confirming its overall health, while interacting with me very professionally. They also made good on my phone's battery warranty, and readily replaced it without any hassles. I would highly recommend this location to anyone experiencing a problem with an important device, when a quick and thorough resolution and return are high priorities.

I would NEVER recommend this company to anyone. My 13 year old saved all his birthday money to to…read moreget his iPhone 7 repaired, only to be told by this company it's a known issue and it's not worth repairing. Then was talked into buying an iPhone XS with a 90 warranty that they had on hand. Less then 45 days later the entire screen went black. Took it back for them to fix it and was told even though there are no visible cracks on the screen protector or the screen itself I'm responsible for a new screen. I've been a customer for years and have spent a lot of money there. The owner Ahmad could've cared less and made me pay $200 for a new screen. The owner is a joke!! I've attached a picture of the "damaged" screen. Save your money and find a more respectful company.

I was given a quote for a new screen through a text. I was able to make the payment electronically…read moreand the screen was ordered. I scheduled the repair at my convenience. I liked that it was at the mall so that I had something to do for the 45 minute repair. The guys were very gracious when the first screen did not work 100%. A new screen was overnighted. They contacted me when it arrived and repaired it at my convenience. The screen has a 90 day warranty. There was another issue and again they took care of the problem quickly. I bought a better case and hope to have no more problems, but if I do I know I have somewhere reliable to go.

I am so thankful for the professional service on more than one occasion. I needed to fax documents,…read morewhich is now a pain and many hoops of fire, but the counter person was super patient and very friendly. Even talked about kids. The beep beep boop boop of the fax machine made it sound like the documents weren't going through which was giving me some anxiety as anyone knows when they are dealing with insurance companies. ARGH! I really appreciate the staff and the pricing for the faxes was very reasonable. I know I will need to fax some more, so I'm be glad to come back here and get it done. Getting the confirmation that the fax has been successful sent and received is just what I needed for the insurance company. Now they know that I know that that they got it. HA!

The employee that helped me was OUTSTANDING! So helpful. I had to ship a very old 1959 guitar…read moreamplifier which weighed about 50 pounds and he carried it in from our truck and was so professional and nice.

So helpful, this young lady was able to go right to the barcode I needed for a return, on my phone,…read moresince I forgot the slip at home!! In and out so fast!!!

For the first time ever this location charged me a fee ($10) to pick up a package there (alcohol…read morethat requires a signature). The clerk was not at all friendly nor did she adequately explain how that changed from previous experiences. I'll go elsewhere for my shipping needs.