I went to the chat app on Monday! 2 reps told me I could make payment arrangements and my service…read morewould not be disconnected.....guess what I wake up Wednesday to no service!!!! 8 called Xfinity to ask why....they told me #1 they were unable to do the extension I needed and #2 there were NO notes of me chatting with an agent on their app. I asked them if they wanted my screenshots I took of the chat convo...they said I'm sorry we just can't do that! Their liars and they let the agents tell you whatever just to get a 10/10 rating!!! That's shameful!!! I will be calling the puc and whoever else I need to!

Not very Customer Friendly if you are a little late on an extension by 5 days …read more And I could hardly understand the representative English language. I am Disabled and have trouble walking and am in need of phone service ,But who Cares .

Returned a cable box that had been inadvertently installed and a representative by the name of Luke…read morewaited on me. Did a great job and was in and out very quickly. Thanks again. Bill E.

If you are moving out of state, be sure to cancel your Xfinity mobile service before you go. Once…read moreyou cancel your Internet/Cable account, Xfinity cannot/will not change the address for your mobile account. They also charge $25/month to keep mobile service without the Internet/Cable service. Because we had been swindled into getting watches, we had to wait for them to be paid off before canceling our mobile service. I cannot get a copy of the final bill because I no longer have service. Wish they could hear and understand themselves.

My internet was out for over two hours today. I phoned the CC customer service and the phone tree…read moretook my info and said a diagnostic was being run on my internet. After about 4 minutes an new recording come on and said they have high call volume and couldn't help me and then disconnected. I did this 3 times and got the same results. On the fourth time I got into a que that said the rep would use dual authentication when the came on the line. I got that message 5 or 6 times but no rep came on. After being on hold for one hour, my home security system notified me the internet was back up. Never did get to speak to anyone. No option to speak with a person was presented. Tomorrow I will start looking into alternatives to Consolidated Communications. I would not even give my experience one star but zero stars was not an option.

The sad demise of a once helpful and responsive company. Hours on the phone with people who do not…read morespeak English very well. I would gladly pay more if the customer service would come back to the United States

Armstrong sends its customers email and direct mail notifications of how good their service is and…read morehow they have been uprading their network. PLEASE SAVE THE MARKETING EFFORT AND PUT THE MONEY INTO UPGRADING YOUR NETWORK!!!!! IT'S HORRIBLE! Internet connection fails for a few minutes several times a day. Armstrong always suspects the customer as the problem. However, after all of these years, and many, many escalations, the issues still exist and appear to be getting worse. After a career in telecom, I can assure you that the issue is capacity. I don't have many options in my area but as soon as I do, I will kiss Armstrong goodbye.

Where are the negative stars? They clearly need that rating on here for armstrong. My internet…read morewould go out every day around 3PM. How do I know? Because the school bus would pass and my internet would have already gone out, or it is very close to going out. Every. Single. Day. They "upgraded" the internet. Now I cannot even watch a movie without it glitching out. Calling armstrong is like calling a deaf doorknob. Nope, our system is great! You must be the problem, sir. I own a successful IT company and have been in business since the late 90's. Give me a break. Stop lying to me. They are worse than verizon. Ok, that wasn't accurate. Nobody is worse than verizon....I get a ton of mail and email, telling me how I can upgrade armstrong, however. Was that the plan? They downgrade the network, then ask you to upgrade after they lie to you and tell you they upgraded you?

I went to Verizon to switch five phones for the free iPhones however, how free are they whenever…read moreyou have to pay for insurance that they recommend for $20 a phone per month for three years? It was a very confusing process all I wanted to know was how much it was going to be for 5 phones and it took over an hour and a half. The first offer was double what we are paying now ;then the sales clerk Went back and saw other discount he could give me -all in all it still would be significantly more than what we were paying right now. When did try to buy a phone turn into trying to make a customer buy as many things as possible, and add ons?

I have to say I was a bit frustrated and annoyed at Verizon…read more I needed to return a tv set box and get a new remote for another box. I went on line and it said I could return the merchandise to this location. I went in and almost all the reps were sitting at a big table talking to each other. There were about 10 people in the store none being helped. I was looking around and the store is very big and it seems is mostly dedicated to selling cell phones and maybe internet. I did manage to track down a person to help and they said they did not take back boxes there and gave me an address near by that I could go. I find it disappointing that The main Verizon store in the area does not take make equipment.

I got DISH 3 months ago.. They kept raising the prices and every wind storm the signal would go…read moreout.. One freezing day it said to go up and chip the ice off the dish!! What craziness! So we canceled our service, it cost $300 to cancel and $50 to take away the dish..DISH did not send me a box as they claimed..so, I saw that I could "recycle " the equipment at Best Buy, on the website DISH charged me another $379. Don't fall for DISHES scams..read carefully..don't waste money on DISH.

Don't do it!!!!! If it EVER rains in your area you will lose service. And if it doesn't rain…read morewhere you live I want to know where you live. JUST DON'T CHOOSE DISH TV, pay a few extra dollar and get a cable service. DON'T DO IT DON'T DO IT DON'T DO IT

Matt was extremely helpful. Efficient and friendly. He helped with answering all of my questions…read moreand making sure I was well taken care of.

Avoid this place at all costs. I switched from Verizon to T-Mobile earlier this year. Before I…read moreswitched, the store representative provided a written comparison of my current plan to the recommended solution. I was quoted $238 per month including all account fee and taxes. I agreed to switch. Then, after they cancelled our Verizon lines, I was told for the first time that there would be $500 plus in taxes/connection fees. I asked them to waive the connection fees that were never mentioned and they have refused to do so. To make matters worse, my T-Mobile bill has been $308, $281, $320, and $320, which is not even close to what I was quoted. Now the store says that T-Mobile corporate will not work with them to apply the promotions I am entitled to. Wish I had never made the switch. I asked for a manager and was told the store does not have one. Definitely will not deal with this store again.