Genius Bar appointment was 12:30. Left just after 3pm. Two technicians helped fix my phone. It was very much in need of help. The first tech had to leave at 1:30 so the second tech took over the process of restoring my phone. Fixed the issues and made sure I was comfortable with the progress before leaving the store. Great people working here. It was very busy the entire time I was there. read more

I had to come here after iOS upgrades to my iPhone messed it up (some apps wouldn't launch, etc). I had an appointment and you need to be patient with that time for your appoint meaning they will see you in the next 30 minutes or so. For my instance, I got there a few minutes early and it was near 30 minutes before the person helped me. The most frustrating (hence, one start reduction) is there are tons of employees roaming around "selling" while they have only a few folks at the Genius Bar helping people out. All that said, they did restore my iPhone with a fresh install of iOS 26.5, I hooked to their WiFi and started downloading apps. I did prioritize a few apps I was having problems with and verified one of those before leaving. At home the download of the apps was much faster and my issues were resolved. read more

Apple in Shadyside really helped me out when I needed it. I ended up dropping my phone after work and completely breaking it. I could not even get into it because of the damage. The next day after work I went to the Shadyside location and I am so grateful I did. They helped me decide on purchasing a new phone and the whole process was very smooth. I ended up buying the Apple iPhone 17 Pro and trading in my old phone. The staff walked me through everything step by step and were very patient with all the questions I had. Inside, it looks like your typical Apple Store with a wide open layout, lots of devices and accessories on display, and plenty of employees available to help when needed. The store was busy but still well organized. Zach helped me out and he was fantastic. He explained all the updated features on my new phone, especially the camera, which I am really excited about. He made the whole experience easy and stress free. Overall I had a great experience and I am very thankful for the help I received. I definitely recommend making an appointment if you plan to visit. read more

Managers are absolutely horrible. Customer service ... they roll their eyes constantly etc etc. do not Stand behind faulty products. Go to an android phone ... Apple is going down. Down. Down. Save your money. 1200.00 for **** read more

They are fantastic. Super professional and a ton of workers that are courteous and don't treat you poorly. Love this place.

They brought my iPhone back to life and only charged me $30 for a new screen (I have Apple Care).

AWFUL. I went in to get help with a synch issue and the "genius" clicked a few buttons and declared all is good. However, he made it good by wiping out all of the unsynched items which are lost. And after an hour in the store and and an hour on the phone with support the solution is "we can't retrieve them so back up to time machine in the future." Don't I pay for iCloud back up to solve just this problem? Just crap. Service, support, process. Everything about this was awful. And I am an Apple fan. At least was. read more

The technical specialist was extremely helpful when he was setting up new iPhones for my brother and a friend. The tech was very patient and able to work through the issue with my friend's phone service carrier going from a phone with a SIM card to an eSIM phone. He made sure everything worked flawlessly before we left. read more

Worst Apple Store ever. We were told that it would be a 10 minute wait. It ended up being like 40 minutes. Then, they tried to shame us into buying a new phone. Completely unprofessional! Won't ever go here again! read more

I came for an IPhone but I stayed for the managers casual racism. This is how you run a store my friends. With an iron fist. I may not have been able to talk to AppleCare but I was able to feel the love. read more

We showed up right before the store's business hour ended for a phone replacement. We didn't expect to have such a delightful experience after a long stressful day. Lexi helped us to figure out the right phone model to choose and she went above and beyond helping sync our iCloud data etc. and also helped us to pick out some iPhone accessaries. I have been to many Apple Stores. Shadyside stands out because of Lexi's professionalism, kindness and superb tech knowledge. Thank you! read more

Absolutely worst shopping experience ever in an Apple store since 1991. I decided to upgrade to the latest iPhone 16 Pro. Well, it's been crashing and burning stuck absolutely frozen for up to 5 minutes. I can't restart the phone or even get it to turn off and on the entire time. This iPhone is an unmitigated disaster and nightmare. I can't log into most of my apps at all. And I even get kicked out of a lot of. Service was a D Minus this time with Gavin. Apple Support has given me more multi digit case numbers than any of us can keep track of. Suffice it to say, I am contemplating filing suit against Apple. It's that bad, folks genuinely and time once again, it seems and feels to me!!! I am done thoroughly and totally out of patience. This Technically Trained Manager with the Eastman Kodak Company is DONE!!! Have to try commuting to the Apple Store Ross Park Mall . Sadly I have had a string of bad experiences with the Apple store Shadyside including all managers on shift. Always WASP, who never listen to my suggestions and recommendations. Hey, this is racism and sexism as documented in all the professional literature. What more can I say??? Say Apple.com, maybe you'll start listening now? I hope so! read more

Came in to get a new phone recently. Never really had a bad experience here, but Cory was the absolute best! He was very helpful and informative. He honestly went out of his way to help us out and make our experience better! All the employees here seem very friendly, but Cory is 10/10!!! read more

Just sent a friend there to buy a new IPad Pro for almost $3k. She is older and new to tne Apple ecosystem. I told her to ask them to please set it up initially using her iPhone. The rep said they don't do that, but it's easy - which is true UNLESS you are in your mid-seventies and do not see or hear as well as you should. Every other Apple Store I called was more than willing to do this. If not for requests like this, what is the Genius Bar there for? Anyway, this store doesn't have a great customer service score - and this is why. Ross Park said they would gladly help her. Perhaps that's a better store to visit. read more

It's just awful there. They screwed up a file transfer, literally lied about it and then admitted it when I proved they were lying. When I caught them, instead of helping me, the world's worst employee, Tyrone Campbell gave me the option of a refund or leaving the store. He said he was a manager but he is not. Only after the actual manager, Anthony, came over did Curtis and his badass attitude slink away. I'm tellin ya - stay away from this store. read more

This is a stand alone Apple store. It is in downtown shady side and is not in any mall like most other Apple stores. The store is a little bit on the smaller side compared to its mall counterparts. The staff where friendly and very helpful. The parking can be a problem in the area. Overall good experience with products and customer service. Would go again if in area. read more

Lexi was extremely helpful and patient after I lost my phone on an airplane flight. I highly recommend the store and Lexi if she is working.

Not sure what happened to it ... but my wife's iPhone 13 mini went caput. Last night it just wouldn't charge any more. I didn't have an appointment and went to the Shadyside Apple store as it was the closest one to our house. I checked in right away and they sat me down. I thought I'd have to wait a while but it wasn't bad at all. Make an appointment if you can but my wait wasn't bad. A young fella was my tech ... and he was great! We had some challenges getting information from my wife's phone but he (Gavin) was so patient and we eventually got everything figured out and got her what she needed. Gavin was knowledgeable on everything there. I asked about AirTags which I bought for our kids, a new watch band which appeared with us after I'd picked out what I wanted and the new phone appeared as well. He even told me about some business services that could help. Service was great. the store looked clean and I'll definitely come here in the future if I have needs. read more

iPhone bricked... walked in and nice people got me up and running again (plus iOS update) in under two hours. Also played with fun toys while I waited. Only negative for me is street parking ... Cheers! read more

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Awesome customer service. I purchased an IPad yesterday and couldn't get my email synced, went into the store this morning and the staff was so helpful in helping me get the email set up, thank you David and crew, much appreciated read more

This shop left a deep impression on me. First of all, the environment in the store is elegant, the decoration style is unique, and it is full of strong artistic atmosphere. The shop assistants are friendly and considerate, making me feel very comfortable. Secondly, the products in the store are of high quality and a wide variety, and the needs of customers are fully considered in terms of price and style. I believe that you will be able to find your favorite products here. Finally, I would like to praise the logistics service of this store. After the order is confirmed, the delivery is fast and accurate, so that I can receive the desired product in a short time. Such service makes me want to come back again. In general, this store has done a great job in all aspects, and I am very satisfied with this shopping experience. Strongly recommend to all friends! read more

As soon as I walked in I was able to find an associate to help me with my pickup order. Their service was great and efficient. I also appreciated jasmines advice on getting my phone screen fixed. read more

Apple Shadyside - Computers Near Me - Pittsburgh, Pennsylvania

They are nice people but don't believe them when they tell you what's wrong. If you ask 4 different people you get 4 different responses! My product is still no good 4 months unable to use and they finally said "they can send it in and get it from fixed" and I should be happy with that......... I PAID FOR AAPLE CARE! You have no choice to fix it ! Customer care is very lacking. If I had a restaurant and the food was sent back 5 times...... I would have to buy desert at the very least to retain the relationship Aaple don't do dessert read more

Ive been to better Apple stores (bigger etc) - always so busy and as usual I love Apple CS and service in general. Friendly, welcoming, and helpful! Our visit today was kind of a bummer due to AT&T and Apple agreement, long story short Apple didn't let us purchase the product and was telling us AT&T put a flag on the account. Called AT&T at the store and the CS said it was all on Apple not on them. Pretty confusing, my brother and I waited for almost 2 hours and ended up leaving with no working phone - the store was closed at 9pm. They told us to come back the following day or to go directly to AT&T. I know it is no one's fault but both of the companies need to have a better management overall. As a loyal apple and at&t customer, I feel like I have just waited couple hours for nothing. read more

Apple Shadyside - Computers Near Me - Pittsburgh, Pennsylvania

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I wasn't expecting to like it when I came, but I was proven wrong! It tends to get super busy, yet there are plenty of knowledgeable staff members at every corner, so you don't get lost in the crowd. The employees are all extremely helpful and efficient. I never felt like they were pressuring me - just sharing helpful information. I was surprised how quickly I got in and out when I went to get a new computer. Everything is so clean and easy to find too! I'll definitely be back the next time I need something Apple-related! read more

Honestly, I have a greater appreciation for those that work in the tech retail industry. Not only do employees have to be well-equipped to tackle all types of technical issues, but they need patience in order to deal with impatient, difficult, hard-of-learning customers. I set up an appointment to have my crack screen replaced. Yes, it cost me a lot but that's one me, if anyone. The workers were very expressive of their gratitude for my punctuality (though this isn't something I should necessarily even be thanked for). I felt like I was taken care of from the moment I arrived until the very moment I left. The primary worker who helped me was not only friendly but he was extremely knowledgeable, patient and personable. He made a lot of customers who were inevitably in a bad mood laugh and enjoy their experience. He was swift and efficient, yet maintained immersive conversation (something, I'd argue, a robot wouldn't be able to do). One customer was complaining about costs and asking repetitive questions. Even I found myself frustrated and bothered. However, the worker addressed each question with a smile. Although I don't wish for another repair situation, I would not mind going back into this Apple Store again. My experience was very positive! read more

I have in the past had some challenging issues with Apple stores. Then I came here. Saturday after Thanksgiving. I arrived early and waited until opening. They opened just a minute early. Jen L. opened the door with a festive Christmas Santa hat and efficiently organized everyone into Genius Bar clients and purchasing clients. She did it all with a smile and brought in everyone to their appropriate stations. I was paired with Chelsea for my purchase and then Satara for setup. Both performed their respective functions admirably and I was able to move on to continue my day. The store was PACKED when I left but the forward flow was continuous. Nate, the store manager was in the midst of things and did not hesitate to pitch in, happily, to help out. Overall, a great experience. read more

My favorite Apple store in the city! I will warn you however that this is the busiest store in our area. It is always packed no matter what day of the week you visit. The staff is always friendly and upbeat. You should schedule an appointment ahead of time, that will assure you prompt service. Although, depending on the difficulty level the wait can be at least 30 minutes. It's my go to Apple location, it's centrally located in the bustling heart of Shadyside and it's Apple what more can I say but GREAT! read more

I would give them zero stars if I could. When I took in my laptop for service, the speakers weren't working well. When they gave it back, the battery wouldn't charge and the processing power had been cut in half. Not only did they refuse to even try to do anything to make it right, but they didn't even apologize. This is a very poorly managed store, and an unethically run business. read more

My name is Hitt, I'm from Pittsburgh PA. I do many things but one of the things I like to do is experience everything I humanly can from foods to places plus people and things. Rather than write a long review and clutter the reviews with anymore long reviews (no knock, you guys are great) I'm just gonna get right to the point... This place? Go here if... You broke your iphone. You broke your iPad. You broke your iwatch. You broke your MacBook. But def don't go here if you're broke, Or have people anxiety. Call and Make an appointment, thank me later. read more

Do not come to this store. I never write bad reviews, but they tried to scam me here. I spilled water on my MacBook and went in to get it fixed. They told me the computer was dead and that I needed to buy a new one. This morning, after buying a new one, my old computer turned on and works just as it had prior to the accident. I understand the need to make money and the commission-based atmosphere, but not at the expense of a college student. read more

Update: It's 2.5 years later and my iPhone 6 (plus all the apps) still work great. Repairing the phone was definitely the right move and I still think it's a shame the sales people felt the need to use scare tactics to get me to replace my phone. I'm glad I didn't fall for it and hope to use this phone for a couple more years. read more

The most amazing customer service. We came in totally unprepared and Pat was super super helpful and nice. He deserves a raise:)

I am here in Pittsburgh Problem with apple They bully me and I don't like it No phone No warranty Nobody wants to help, just bark at me My investment in appl since 1994 is now worth millions My is rotten Pittsburgh favorite sun Squirrel hill kiltman Google me Update how do u decline after you accepted to fix my phone under warranty My apple is rotten read more

The last time I went to the Apple store about a week ago... I had an awful experience with Jen. I was talking to another associate and was told to just hang out for a second. As, I'm waiting this woman (Jen) comes up to me and is very abrupt... like we can't help you for another 20 minutes. I asked if I could make an appointment. That was not allowed she said because they weren't doing appts anymore. So I left and said I will come back after I got my son from school. I return and I'm told they are taking appts. Btw: I asked her twice if I couldn't make an appt. I was almost in tears because my phone was completely broke and I wouldn't have time that weekend to get it fixed. Make a long story short I don't want to ever go into my local Apple store ever again. It's a shame that I rather travel 20 minutes away then go down the street. read more

I came here today to get a new iPhone! I ordered it online so it would be quick when I got here! Greyson helped me out and the service was fast & prompt! He explained my new phone and showed me a few accessories I was interested in! Gave me his honest option on them and helped make a decision! Seriously awesome service! Will definitely come to this Apple store again! read more

I am what some might refer to as a "mental midget." I can see you nodding already, but I'm going to explain anyway. I lost the power cord for my MacBook. Since I can't even wipe my ass without said MacBook, it was an itchy, irritating problem. This Apple Store was the wonderfully quick solution. I walked in. Some guy asked me what I needed, found it for me, sold it to me, and sent me on my way. Two minutes, tops. And my receipt was e-mailed to me as I was walking out the door. I found the power cord for my MacBook. So now I had two, and I was out $80. I figured I'd drop by the Apple Store to see if I could return the extra. I walked in. Some guy asked me what I needed, took my e-mail address and the extra charger, and sent me on my way. One minute, tops. And my refund for the full price was e-mailed to me as I was walking out the door. Now that I think about it, I essentially borrowed a power cord from the Shadyside Apple Store for a couple days, at no charge. If I had friends, I would want them to be this reliable, friendly, and easy to deal with. read more

Can we just call this place a beehive? The employees worker bees? I stopped in here to have my phone looked at as it seemed to be one of those phones that were affected by a defect. I showed up (after setting my appointment online, best way to go about doing this) and was greeted warmly at the door. Escorted to where I needed to be and then I waited. I was approached shortly thereafter and was on my way out the door with a loaner phone. I was told that I would receive my fixed phone in five to seven business days. It actually took less than that. I had received word that my phone was in fact fixed and ready for me to pick up. I stopped back, help by the same exact person and had my phone back in my hands. Using their wifi, I set up my phone and was on my way. No problems what so ever here. read more

I was expecting better service than I received here. They have a lot of employees in the store and they try hard, but I fell through the cracks. I showed up for an appointment, but had to wait 30 minutes. What they told me would take 15 minutes ended up 90 minutes... I think my iPhone was ready, but I suppose he forgot to get back to me. You can download a store app, but it was useless for me...I advanced in in the queue, then fell behind again. The service is very uneven. I do like the displays, you can try a lot of new devices here, but wish they would improve on service. read more

Your typical Apple Store. Always lots going on and happening with people everywhere. The staff is always friendly and willing to help. Sometimes they'll have workshops taking place at the back of the store. This location is located on Walnut which rarely has any parking, so you might as well park in the garage about a block over from the store. What can I say, it's always an adventure when going into an Apple Store. read more