Very knowledgeable and honest gentleman. We wanted our…read moreprinter fixed and he explained that it wouldn't be in our best interests . Many would have told us , it could be repaired and taken the money.

Kevin was inexpensive, knowledgeable and honest. Karen was awesome. The corgi mascot was my fave…read moreoverall.

I brought my laptop to them after another company geek squad said it cannot be fixed because of…read morecoffee damage. Anthony had it up and running within 24 hours. Amazing technician and customer service

It is a really good company. I had my computer fixed very fast and no problems so far. I totally…read morerecommend.

This review is for the location at 2604 Brownsville Rd., Pittsburgh 15227. I found that location…read morevia Google and did a double-check with Yelp to see that the reviews were consistently positive, because I was in a minor panic. When doing some freelance writing on my couch the other night, I picked up a glass of water and it tipped over, falling directly into my $1,200 Lenovo Yoga laptop. I tried to flip it over to get all of the water out. I tried to open up the back to get the battery and/or hard drive out. I failed on all counts, and it was pretty clear that the laptop had immediately short-circuited and wasn't coming back to life. At that point, your concern is your data - your many, many documents and photos that you were going to back up one day, but something else always took precedence. (If you're reading this, back up your data. Now.) When you call the Secure Data Recovery phone number, you get a main office and they put you in touch with your local location. For me, that was just a few miles up Brownsville in a small shop that repairs cellphones, handles bill payments... I never would have noticed it. Jay was very honest, saying that if they could recover the hard drive data there at the shop they would try - and would even try to dry out and repair the laptop if at all possible. If they couldn't get the data, they'd send it out to Secure Data Recovery's main office where they have a clean room, are very good at what they do, but it would be more expensive. By the end of the first day, they were able to confirm that, unfortunately, my laptop was history. The motherboard had fried and would be cost prohibitive to replace. They did think my hard drive looked to be in good shape, but couldn't read it, as it was an SSD drive, without a special reader they had to order and would have in the next morning. The next morning, they got the reader as promised, plugged in my hard drive and called with the good news that all of my data was there. They gave me the reader with the hard drive inside, which could be plugged in via any new computer's USB port and the files transferred with no problem, for... $75. Out the door for $75. A lifetime of documents and photos, saved. So fair. I will not hesitate to use them again for computer issues (hopefully never again to include data recovery) or phone repairs, or to recommend them enthusiastically. Thank you, Jay and tech team!

My old Apple MacBook was exposed to water during a rainstorm while in my shoulder bag during a trip…read moreout of town. Once I returned home, I tried to power on the MacBook and nothing happened. It was able to take a charge (the light turned from orange to green), but the device was otherwise dead. Since I needed access to all of those old files not stored in the "cloud," I started looking for recovery services. Long story short, I dropped off my device in the storefront shop after making an online appointment, then I was quoted an exorbitant fee (like over $1,000) for recovery. These are not video files or anything complicated. I had to pay $37 to have my MacBook returned to me. Secure Data Recovery Services took out my SSD and then put it back in before returning. Total waste of time! Would not recommend, unless you like wasting time and money.

Very accommodating and friendly, Mark seriously knows his stuff. I seriously recommend their…read moreservices after I had an issue with my computer requiring it to be taken apart and put back together, and will be seeing them again for further services.

Wow. Stunning level of professionalism. I was visiting the area when my computer decided to take…read morea nosedive . I had taken my hard drive to Best Buy and another local computer shop and both had told me they had no idea how long it would take to recover my photos or even what the cost would be in the end. Mark was their polar opposite. Not only did my data get recovered in just a few days, but it was all put on a new drive that just had to be reconnected to my system and it booted up like there was never a problem to begin with. I've always assumed that computer shops are just out to rip you off and waste your time. Mark has proven me wrong and because of that I will never go anywhere else when I visit that area again

The drivers need to be more cooperative and polite with clients. You lost your company about 1k…read more(not a lot compared to the large companies they deal with but a client nonetheless) because the driver had to act unreasonable, childish and not even complete the job. Very poor customer service and service in general. 3rd strike..... you're out!

I would never use this service again. Every time we have scheduled shredding they either are very…read morelate and don't call or they do not show up at all. This time the driver refused to do the shredding because the physical address was 50 feet from our actual office and did not want to move his truck. If you need on site shredding, please look elsewhere.

I had a hard drive crash in September 2013…read more It was my first experience with a crash, ever, and I foolishly chose the first company I happened to come across, thinking they would all be similar. I made such a poor choice. Overall I had experience with 4 different companies, and Data Retrieval was by far the worst. First, their website is very misleading. You pay $99 for a 24 hour diagnostic service, with a one week turnaround time. Most companies have similar turnaround times, though will diagnose your problem for free. After I submitted my drive and case, they quoted me about $3000 to fix the problem, which I thought was ludicrous. I later found out that this was in fact, very overpriced. They also offered a cheaper alternative of about $1600, but said the process would take 6-8 weeks. I took the cheaper price and was resolved to wait. I was very stressed at the time, and didn't realize how ridiculous it was. They said there was an 85-90% chance of recovering everything, and that they were very confident they would be able to do so, so I tried to relax. A few weeks in, I got in contact with them and founnd out that they hadn't even started to do any work. At 6 weeks in, I finally got an update, though no practical answer as to the actual condition of the drive. I was told to wait, and that they were still very confident they would retreive my data. 7 Weeks in, same update - just wait, we are confident. I would email my case worker, call and leave messages, and would never get a response. I could only talk to the receptionist, who could only give me vague answers. Over 8 weeks in. I call my case worker repeatedly, and instead of returning the call he finally sends me an email, saying they failed. When they shipped my drive back, they had to send it to a fedex store instead of my address due to a technicality with my billing information. The fedex store wasn't even a fedex store. It was some obscure packaging center that wasn't even associated with Fedex. I had to pay them $10 just to pick up my drive. Literally every other company I tried afterwards offered me a better price, had better customer service, faster turnaround times, and were simply easier to manage overall. 5 months later, I found out I'm being billed for an online server to backup data. What?! They had never provided any information regarding this service whatsoever. Apparently, it was all in the fine print. They refused to refund these charges, despite me having no knowledge that this thing even existed. The company name on my checking account wasn't even consistent with the others I had received. Their communication skills are terrible. Everyone who works there is some type of foreign. Their grammar skills within emails are full of spelling errors and mistakes. They do not communicate clearly, and do not give practical updates or advice. When I tried another company, I was shocked at how superior the service was in every way. People spoke to me clearly, gave me realistic expectations, and were very prompt and direct with their analysis. I was like night and day compared to these amateurs. DO NOT USE THEM! There are so many better options available... literally any alternative will suit you better.

The website is really helpful, it does list all the services you offer. However, it does take a…read morecouple of days for them to retrieve the data. Urgent service is really expensive. However, in the end, what mattered to me most was that my data should be available to me again! Which it was, and next time, I am never going to drink tea next to my laptop.