Armstrong sends its customers email and direct mail notifications of how good their service is and how they have been uprading their network. PLEASE SAVE THE MARKETING EFFORT AND PUT THE MONEY INTO UPGRADING YOUR NETWORK!!!!! IT'S HORRIBLE! Internet connection fails for a few minutes several times a day. Armstrong always suspects the customer as the problem. However, after all of these years, and many, many escalations, the issues still exist and appear to be getting worse. After a career in telecom, I can assure you that the issue is capacity. I don't have many options in my area but as soon as I do, I will kiss Armstrong goodbye. read more

Where are the negative stars? They clearly need that rating on here for armstrong. My internet would go out every day around 3PM. How do I know? Because the school bus would pass and my internet would have already gone out, or it is very close to going out. Every. Single. Day. They "upgraded" the internet. Now I cannot even watch a movie without it glitching out. Calling armstrong is like calling a deaf doorknob. Nope, our system is great! You must be the problem, sir. I own a successful IT company and have been in business since the late 90's. Give me a break. Stop lying to me. They are worse than verizon. Ok, that wasn't accurate. Nobody is worse than verizon....I get a ton of mail and email, telling me how I can upgrade armstrong, however. Was that the plan? They downgrade the network, then ask you to upgrade after they lie to you and tell you they upgraded you? read more

Service is excellent. Any time there's a problem they help walk you through it. Or if they need to send out someone. It's right away they come read more

Armstrong supplies a miriad of service but we only require internet. We currently get over 500mb DL and it is reliable. Their tech support is usually quite accurate. We have had their service for 10+ years. read more

If u live or go to college or work in slippery rock do NOT depend on armstrong. After 21 years I'm cutting my cable. 188$ for basic cable plus internet is astronomical and I'm done. The new cable service sucks. I've had someone out 10+ times and been without internet alot. They do not credit your account even if it's their equipment malfunctioning they want their money....im done giving my money for this terrible service. read more

I would give a - Zero if I could. We have had nothing but trouble since they forced their EXP boxes on us 4 years ago. We didn't want them, but they somehow convinced us the service would be better. They were wrong! It's worse. Now they want to switch us to fiberoptic lines. I don't want this either. Everyone I have spoke to in our area who had this change over, is not happy. People have told me it made their service worse, if that's even possible. I have also been told the subcontractors they are using don't know what they are doing. People have had to schedule additional service calls with Armstrong employees to correct what the subcontractors screwed up. I am going to fight them on this. We do not want it! They are the only cable provider in the area. Older people like myself are not up on the latest technology. Believe me, if I was more savvy with technology I would have ditched them a long time ago. They got us over a barrel and they know it. read more

absolute bs. WiFi kept going out takes 3 mins to go through the options on the phone then the best part is they tell you wait time is one hour when you decide to call them right when they are open they only reason the my are in business is for people like me that can't get anything else read more

Armstrong gets a 1 because there's nothing lower overpriced reliability stinks service poor busy call center 1 hr waits our service has been out 50 percent this month we are going to stream and save 250.00 per month read more

They totally suck ! I have 5 different bills from them and each one is a different amount. They shut my service off and wanted me to pay a reconnect fee over what should have been $63. But each time I call I'm given a different amount. $63, $73, $93, $125 and $184. I agreed to pay the $63 with an agent on the chat and they said I had to call customer service to make the payment. When I called customer service they told me I had to pay $125. So today they got their equipment back. Hopefully too many people at Armstrong don't get laid off over my $63. And then they wanted me to pay a reconnect fee on top of that. SCREW THEM GREEDY PRICKS ! read more

The customer service is awful. The actual internet/TV is worse. TV is consistanly loading when changing channels. Have to unplug the the boxes at least 1x daily (We do not watch that much TV to have to do this). Customer service couldn't find service by name or address after waiting 11 minutes on hold. When asked about the rate increase, she asked my if I read my last month's statement I would have seen the rate increase notification. Seriously, I had it infront of me nothing. Rude and inept. read more

league member ate dirt and caused the whole field to wreck. improve yourself or else. read more

Armstrong - Zelienople - car in the back was the victim of the internet issues - Internet Service Providers Near Me - Zelienople, Pennsylvania

This is the worst internet service you could possible get. They over charge for tiers below the industry average and do not know how to fix anything. You will spend hours trying to contact someone with your issue and then they wont know how to fix it and won't even try beyond turning off your router and turning it on again. Do not buy anything from this company. read more

Armstrong Cable over the last year or so is slowly forcing Cable users to utilize their EXP Stream TiVo. Since the removal of cable to the sets the WIFI system is by far one of the worst in the Industry contrary to their claim they have been recognized by PCMag,com as the best overall cable provider. You cannot watch a complete show without signal interruptions. When that occurs you of course miss a portion of the show during the search for signal. When you contact customer service they advise that you unplug the service for 1 minute to re-boot it then plug it back in. When the service technician shows up he states there may be a problem with your router or Internet speed. I have 3 enhancers throughout the house and they tell me the speed is far more than needed and should be fine. The last three nights around 8:30 the Television goes into a lock mode as though it is searching for the signal. That is an Armstrong Issue not mine. I currently pay well into $250.00 a month for all their services and am getting service from a $20.00 company. I have now filed a complaint with the Ohio PUCO as I am tired of the excuses and the half ass responses and service I get from Armstrong Cable in Mahoning County. I have now been directed by the PUCO of Ohio to contact the FCC which I will do shortly. read more

Armstrong - Zelienople - First This appears - Internet Service Providers Near Me - Zelienople, Pennsylvania

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Let me start off with the tech that came to upgrade the wiring to fiber optics. He drilled a hole in the brick on the side of my home for absolutely no reason and then he said he will patch it. Then I had to help him run the cable across my garage and into the furnace room. Then the internet went out for over 30 minutes and the tech said I screwed things up in the wiring behind my tv that has not been touched for over 5 years. Finally he installed a plume pod in my furnace room with a 6 foot cable running across the opening of the room. I asked about getting a longer cable, he said I can get a longer one at Walmart and do it myself. Horrible customer service and I get sick every time I see the Armstrong commercial bragging about their service. I pay an entirely too much for cable to get this poor level of customer service in return. We need competition for Armstrong to move into Cranberry TWP ASAP. read more

I lost Armstrong TV service in 75% of my home for 1 week and they refuse to give me credit. They said my equiipment was not set up right 2 years ago. Not sure how that was my fault. read more

Just when I started to think they weren't awful they tack on a ridiculous 5$ extra charge for having WiFi. Also raised prices over the course of the year without any notice. Crappy company, can't wait until Verizon or some bigger provider chases them out of existence. Today's prices for yesterday's quality. They can fall off the face of the earth, that's a promise. Update: Service hasn't been awful recently and they've been helpful with certain aspects when issues arise, good customer service and crisis response during the COVID-19 outbreak. Updated from 1 to 3 stars. read more

Unhappy with Armstrong. Had an appointment today (6/23/2023) to get Internet hooked up. They left a "we missed you" sign on my door and marked me not home. Which is absolutely not correct I was in my living room at 8:45 the time they said they were here. They also said they knocked which again they did not I didn't hear it and neither did my dog. Then they told me they called, come to find out they called my old phone number meaning they failed to update my number last week when I set up the transfer of service and gave them my updated contact info. With all of this to consider they told me maybe on getting someone back out here and that I'm likely going to have to wait until July 3rd to have anyone out. Which is 2 and a half weeks from my original call to set up services. All the while I have been their customer for 2years now. But also have no other options as they dominate the market here and no other providers will service my home. Oh but hey they discounted my bill $20 read more

They installed fiber to a new house; but, they can't get the google router to connect to the internet. After several hours troubleshooting on our own and 1.5 hours with their tech support on the phone, they don't know what to do and said we are on our own. read more

constantly trying to get more money from you. good luck communicating with them, your internet will probably be down!

Armstrong has been the worst internet service I have had since dial-up. I have had an internet outage Atleast one, to three days, 6 weeks out of seven. To make it worse this started happening and continued through the lockdown. I have not been able to get any work done regularly. If it is your choice, DO NOT CHOOSE THIS PROVIDER. You have a better chance trying to figure out how to create your own internet source with a rusty fork, potato and chicken fencing. Seriously though, any other option is better than this. Don't do this to yourself. read more

Armstrong - Zelienople - Get used to seeing this ALOT - Internet Service Providers Near Me - Zelienople, Pennsylvania

The worst. I would give 0 if i could. Such overpriced service for the quality you receive. If this company was in a normal sized market they would flop. The only reason they are in business is because the local people held hostage to this service haven't experienced a proper ISP. read more

Just dropped my cable had enough of them over charging. $222.00 and going up again no thank you. I am now streaming

BUSINESS OWNERS - Check your account with Armstrong. Apparently whenever a business signs up they are under contract that automatically renews every year. They DO NOT send out notifications of this. I was told it is the customers responsibility. We are moving from the area. I called to cancel and I have to pay for an additional 5 months of service because of the contract. I HAVE BEEN A BUSINESS CUSTOMER SINCE 2010. The customer service they provide is non-existent. When I started with Armstrong almost 30 years ago, they actually had a conscience. read more

Back again my last review was in 2013 but still no other cable options in Zelienople. Nothing that we can do in Zelienople and Armstrong knows it. My bill just jumped another 8%! So now I'm paying over $250 a month for cable, internet, and phone. The internet is spotty always has been. I've had better cable in Time Warner and Xfinity (Comcast). The phone I can live without this day and age, but it's included in my bundle anyways. We need competition if only to keep Armstrong honest. I refuse to deal with a dish and lose service every time weather blows through town. read more

We live in Wexford area. In the last year we have needed a tech to come out 6 times. 3 times in the last 6 weeks. "The equipment you have is dated. The equipment on the telephone pole is dated, it needs upgraded" says all the in the field techs. All are polite cool guys. "The equipment you have are the new versions. Everything runs fine with it" says every customer service person over the phone. We have our internet come in and out throughout the day randomly, for the last 2 weeks. I can never reach a employee of worth. I mean that by speaking to the person that can actually solve this problem. The "supervisors" are all trained to say the same BS. They might mean well, but there is never that 1 person that solves an issue. Amazing it is 2019 and nothing ever works correctly. Disgraceful company practices. I hope they actually read this. read more

Their service is good and their employees have always been knowledgeable, friendly and helpful. I have no issues with them but I hate the product they are pushing. I was forced to go to EXP when my DVR failed and I was told they no longer would replace it. I liked having independent DVRs so each TV could record independently of the others. If we lost power, I could fire up my generator and watch programs I had recorded. I reluctantly switched and have been very disappointed. The service says you can stream from anywhere. They don't tell you that excludes sporting events. We were out of town and planned to stream a few Penguins games only to be met with a blackout message. You also only have access to limited number of programs and channels. They make it sound like you can stream anything you you would normally watch when at home.. Take your shows with you I believe their advertising says... DON'T BELIEVE IT! Next I tried to stream some shows I recorded using the EXP app. I supposedly have 100meg service on my home side (but that's another issue) yet the streaming was so bad, I had to watch at the lowest quality and it would constantly freeze while it waited for more content. I ended up only trying to watch what had recorded. I was able to get to some cable shows, but a very limited number and since I couldn't even stream recorded program, I didn't have very high expectations. My far end network speed was over 30 megs which should have been adequate as it was a private network, not free wifi in a hotel or coffee shop. Also, the way EXP works is there is one main recorder and the other TVs have some kind of remote unit that pulls from the main box. If there is any kind of network issue between the remote TVs and the main box, you don't watch TV. Another little surprise they don't tell you is that if you lose your internet connection, you can't watch anything even if your cable service is unaffected. Seems they are selling access to your viewing habits and preferences by running everything through TIVO. If they can't capture your viewing information via the internet, you don't get your cable service. Today I don't have much of a choice. Satellite TV seems to be too unreliable but as soon as I have any other option (real 5G maybe?), I'm planning to switch or possibly subscribe to a few streaming services and set up a digital antenna for local broadcast channels. read more

MONOPOLY! Outdated equipment says all the techs that work there. Good guys but service is a joke. Oh and my Internet is out again right now!

By far the worst cable company I have ever had. You never get the speed you actually pay for, the prices are far above what you actually get. The equipment is not up to date. BUT having them is better than watching paint dry, and since they monopolize the area you have no other choice. If you are moving please check if other (better) companies like xfinity or fios are there. If it's an Armstrong monopoly area-do not move there. It will not be worth it. I had to move back into the area and have regretted it every day. I miss reliable high speed! read more

Far and away the worst cable and internet service I've ever dealt with. Our WiFi is incredibly slow and I have to reboot the router at least once a week. Everything about the cable is terrible. And the price is outrageous. read more

Always have had great service with them. When there is an issue ( all cable co have them) their service is always great imho... I see a lot of negative reviews . I honestly have had great service for 20 plus years . Yes it's expensive. So is dish etc once you get past the initial trial period . I highly recommend read more

The absolute worst cable company ever. I've never had so many issues as I've had with this cable company. I wish Verizon Fios were available in Butler. The audio drops out. The picture freezes then loses internet connection. Shouldn't be this hard. If I could give this zero stars I would. read more

Every other day the signal goes out. I am definitely looking into other cable companies. Com cast wasn't even this bad.

"Brand new customer, and I have to agree with posters below. Internet installed a week ago and still can not connect because they gave me a bad password. They use "PLUME" system , which is the lowest rated mesh system despite what Armstrong says, so I still can not go online. No cell phone service and land line not installed yet. Then when I inquired about television service they said 100 a month. For a very weak lineup. That does not even include the local sports network. I can watch the SEC network but not Pitt vs Syracuse...this company is the hemorroid on Butler County's ass." read more

We are forced to use this cable company in our area or use satellite providers which is not an option as we're in a country setting and the trees block the signal. Armstrong has always been expensive but it's about to get much worse. Because of falling PPP profits due to the likes of Netflix, Hulu etc.... Armstrong has decided to act like a cell phone company and charge for different tiers of data. I personally can't wait for us to have an option of cable providers in our area. I will jump ship just as soon as I'm able. read more

Joke. That is what I think of Armstrong. They are a joke, and the prices they charge for the service is a joke as well. I only use them for the internet, and as soon as I can choose something like Fios, I dropping them like a bad habit. For example, I pay $60/month for 15 down/5 up. Ok, well with Fios for $60/month, I can get 50 down/25 up! Their service is joke, and since it is either DSL, or Armstrong, anyone who actually uses the internet, and is used to speed, is forced to use Armstrong. They should change their name to Strong armed. read more

As of March 1, 2016... For the same exact service, Armstrong has just increased our rate 254%!!!! 254% How can you possible get away with that!!! -Also they meter and cap internet usage and charge you extra if you go over the allotted amount. A fact I was not made aware of until we were at the cap one month.... As of today we will be looking for other providers... read more

The absolute worst! Tried getting help with my email, that I am locked out of, and he basically tells me if resetting my password doesn't work, that's just too bad. I can't wait for a real company for cable and internet come into this area, I'm tired of being held hostage by this sub par company, absolutely unprofessional and horrible read more

Armstrong Cable people are pretty good, but Armstrong Business is terrible. I had them install a line for my business a few years and I'm moving my business to a different state where Armstrong does not provide service and basically they will not let you cancel. I have called Armstrong Business on at least 6 occasions and each time I am told they have no one available to help me. This is rediculous so now I am contacting my bank to deny any payment requests from Armstrong read more

Bad, bad and worse is the only way to explain the Internet here in Butler, Pa with Armstrong. I have never, ever had a cap until I got here. Are there any other options for Internet in Butler ? I go over my cap every month since I have moved here. I'm working away from home and have Xfinity and it's great with no issues or a cap. They aren't available here. Worst service ever, Armstrong sucks. read more

I miss DirecTv. Like, a lot. We've had Armstrong Cable for a little over two months and have had them out here and on the phone at least 5 times. We've had to reset our DVR/Cable box at least 10 times in order to even watch TV, and the deleted shows never fall off the menu (which is pretty annoying). The only reason we went with Armstrong is because the apartment complex we live in charges us a $20/mo. "access fee" for Armstrong Cable whether you have it or not, which I've been told is against FCC regulations. But anyway, I'm at the point where an extra $20/mo. on top of DirecTv might be worth it. read more