Wow! I don't understand the bad reviews here…read more I have been thoroughly impressed with this location. There are ways in which. Verizon is frustrating however this location has been more than helpful and professional.

So I wrote a one star review on Jan. 3 2026 telling of the huge problems w Verizon…read more refusing to correct a defective e sim card they installed in my brand new apple 16 e I phone, purchased FROM the VERIZON store in the water front. new phone is still dropping 2 to 6 calls a day. i received an AI response lp on yelp about how SORRY the VZ store manager is and how they intend to to fix the problem to insure excellent customer service. well--it's 1/24/26. i haven't heard from VZ yet. my 1 1/2 hour 'on hold' call, to 3 different VZ departments , using the VZ APP was 'transferred' between 3 different departments --not to "TECH SERVICE". Then my call (made from my home VZ phone since my cell would be guaranteed to drop the call--) was disconnected by VZ. No call back ! no email ! . VZ is my home landline PHONE and Internet and cell provider. so VZ has my contact info--they sure use it send bills promptly.. VZ's negligence and lack of care to longtime customers like my family is inexcusable. I'd give ZERO stars to VZ if that were an option. . .

Had a wonderful experience at this store. Both the manager Nate and supervisor Brandon where…read moreexcellent. Would highly recommend this store vs the AT&T store at the Waterfront. They are kind, quick, pleasant and look out for the best options for the customer first.

From the owner: AT&T, serving over 81 million wireless customersread more

Came in to this location to trade in our phones. This is a corporate AT&T location. Came in a…read moreSunday afternoon. Service was quick and smooth. There were a couple customers that was being also be helped. But not sure if I just came in at the right time but service was a breeze and quick. In and out. Staff was very nice.

I went to buy a new phone. Brinnan talked me into taking a "free" Samsung watch that I wasn't…read moreinterested in. "Why not its free". 3 weeks later when I received my bill, it became obvious the watch wasn't free as it had monthly fees and taxes along with the watch itself being only half off. I went back to the store to return the watch, I've never opened or used the watch. The associate told me I was outside the 14 day window. When I asked how would I know I needed to return it in 2 weeks if my bill with the unexpected charges wasn't going to come for 3 weeks. The associate checked with their manager in the back and came back saying there was nothing to be done. The manager didn't even come out to explain to me why. My familes shopped at the waterfront store forever. Not anymore

Internet Service is totally unreliable in downtown Pittsburgh. Drops routinely. Most custmer…read moreservice reps are great but many have provided misinformation and lies. Have been told no service at my address even though we have had it for 2 years. Have been told no towers in my area even though there are 5 within 1 mile. Used to recommend to neighbors in our high rise and no longer can due to lack of reliability. Look elsewhere if u are in downtown Pittsburgh.

I went on Sunday to switch to T-Mobile. I found the website to be lacking and the chat and phone…read moreservice as well. So I convinced my wife to make the trip to a physical location where surely someone could help with our non unique situation (4 people coming from two different providers) . I was initially disappointed because the first person we talked to just typed on the iPad for a while with very little interaction. However when she asked the other senior staff a question they were quick to jump in and help out. The lead Tech went out of his way to explain the process of unlocking phones and porting numbers in a simple manner that made sense and repeated it when we forgot something. I'd come back again to this store if I had any problems. They were COVID conscious and everything was in line with state guidelines on that front.

ALERT: Predatory Behavior - BEWARE!…read more I could not recommend this Verizon store less. After leaving, I discovered multiple unauthorized charges and changes to my account that were made without my consent. Here's what happened: Water Protection - They added $30 for water protection to my already waterproof Apple watch WITHOUT MY CONSENT. Verizon Protect - They added a $20/month protection service to my Apple Watch, despite this being available directly through Apple for only $4/month WITHOUT MY CONSENT. Hidden Charges - They added "perks" to the other lines on my service plan, totaling over $40/month, after I had clearly stated multiple times not to touch my other lines. Accessory Scam - I was told about a "Buy One Get One Free" promotion, but when I looked at my bill, multiple accessories were added at full price. The receipt was folded up and shoved into my bag without showing me the details, clearly hoping I wouldn't notice. Begrudgingly, I accepted these accessories after accidentally damaging the box. This kind of behavior is unacceptable and feels like an outright scam. DO NOT SHOP AT THIS STORE if you value your money and your time. It's clear they're more interested in taking advantage of customers than providing honest service. Extremely disappointed.

Very dissatisfied with my experience at this Verizon store working with Zach. For one he was not…read morefully engaged with us during our time here. We came in to add a line to our existing Verizon account, and when it came time to electronically sign the paperwork, all he did was turn the tablet around and ask for me to sign it. Didn't explain at all what I was about to sign, and also did not ask if we had any questions. The worst thing about our experience is that he SCRATCHED my brand new iPhone 8 when he went to open the compartment tray to put in the new SIM card. Because he was not careful with the metal tool that needs to be used to open that compartment, the side of my phone now has two scratches. Yes, they are small, but as an employee handling other people's expensive personal property, everyone who works there should be properly trained on how to use the tools. I also was met with a lot of attitude and not an apology when I expressed my concern about the scratches. He did wave the fee for the sim, which I appreciate, but he made it seem like I should be so very grateful that he did this, when actually he should have been extremely apologetic for scratching my personal property. I understand that the scratches were small, yet they are very noticeable, and the point is that the device belongs to me, and he shouldn't be damaging property, and especially should handle any accidental situation with major attempts to remedy the damage, which he did not do at all.

This review is for the Liberty Ave location in Bloomfield…read more It's currently July 2025 and in December 2024, I dropped off an old pixel 6 of mine because the battery expanded in my hot car. I was told they'd look at it and let me know next steps. I was told I'd need to leave a deposit and I'd hear back. I received a call the next day, wherein a voicemail was left letting me know they'd have to order a battery and it'd arrive in 5-7 days. I never heard back. A few weeks later, I called for an update and was told that they couldn't find my phone but could see the work order and that they'd call me back. No one called me back. I called a month later and was told the same thing and that I'd get a call back. Nope. No call. Oh, by the way, when I "paid a deposit", I was actually signed up for a subscription for Asurion Home that I wasn't made aware of. I cancelled it, but not before I was charged. I visited the store today, as it's clear no one cared to call me back. The manager let me know they likely recycled it after 3 months. He said someone would have called to let me know. Spoiler: no one called me. I, however, did call at the 3 month mark and no one said a word to me outside of letting me know they'd have to keep searching and would call me back. And even though someone said they could see my work order when I called, today I was told there was no work order. I really don't know what to think. Was it deleted to cover tracks when they couldn't find my phone? Did one of them steal my phone and delete the work order? I mean, wtf is happening? From my perspective on the outside, I have to assume the employees either have a min amount of people they need to subscribe to Asurion Home, or there is some sort of credit they receive (it looks like I'm not the only one this has happened to) and the person who I spoke with did so without telling me. Regarding my phone, the manager says it was probably recycled after 3 months and that he couldn't help me. He said to call corporate (which I just did. They asked for the work order#, but that was apparently misplaced along with my phone). His recycled-at-3-months argument is nonsense as well, as my phone went missing after a few weeks. I needed the data on the phone and planned to do a data transfer (per the employee), so I didn't need the phone. It was a phone that wasn't in use. But now the data is gone, along with my phone. This really blows for me. I'm pretty upset and I feel like I won't be helped. So yeah, don't go here unless you're interested in a surprise subscription to Asurion Home and being out the cost of a phone.

EVERYTHING COULD IMPROVE!! Charged me for a $200 battery that was in warranty and should have…read morebeen free. Battery "lost" in shipment from Dell. Now I have to pay. One month in repair at Cranberry Township store and they will not provide documentation to prove they even ordered the battery from Dell and a tracking number to show it was lost. "Against corporate policy to do so." Take your electronics elsewhere! This company uses sham tactics!!!!!! Spoke to Corporate at Asurion and believe it or not they offered me a $25 check to settle this $200 issue!!!!! Told them they could do BETTER. Said I could have just picked up my computer and sent it to Dell myself to settle but how the hell do you do that if you have no proof of Ubreakifix's order for replacement battery under warranty and a tracking number to prove it was lost in shipment??!!! All which "corporate" says is not permitted under their "policy" worse yet they try to upsell me on an Asurion maintenance plan!!!!! No on your life! RUN DONT WALK!

I recently purchased my new iPhone 6 plus at this Shadyside T-Mobile store. The store was well…read morestocked with a variety of choices (everything I needed was available and in stock) the pricing and in store deals were great. The bottom line for me always comes down to service and this store delivers superior service. They offer on the spot trade ins from any carrier and they give you fair pricing on your trade in. They explain the service and fees throughly BEFORE you leave the store. Each employee that I encountered was friendly and upbeat. So if you want to see great service and friendly faces, I encourage you to visit this store. Thank you Thaddeus for your patience and excellent customer service! I couldn't be happier!

There's no point in wasting your time going to this location. The people working there are not a…read morebit helpful. They're very unprofessional & rude. I was there not long ago and there was only one person working there. I was the only person in the store. I asked him a few questions and he couldn't answer anything. I don't think he wanted to do anything for me so I left and I won't be going back.