I had called the store at Century lll mall. I has spoke with Ken about the Dr. Dre beats three and…read morehe gave me the information and told me that he would hold them for me and when I got to the store to ask for him. So when I got to the store I asked for him and he put them aside for me and another guy Mike also assisted him along with Ken and I purchased other things and they were so quick and knowledgeable about the phones and accessories . it made my time they're worth while and if I ever need anything from Verizon wireless again I'll make sure that I go back to those two guys they did an awesome job

I hardly even leave reviews, and If I do, they're usually good. I thought about this place AGAIN…read moreand instantly got mad. They refuse cash, charge way too much, cannot help you change your Verizon plan/bill, refer you to an unknown number that never calls you back. I went in a few months ago bc my phone was smashed and I was told they could not help me, referred me to some fraud website to get a new phone. Don't waste your time, just go to South Hills Village Verizon, they will hook you up with anything you need! Also, I was told at SHV Verizon that the Verizon sign is different if they're fraudulent. Google it! Kendra

I went into the 355 Fifth Ave Pittsburgh Pa location today on my lunch break to ask about…read morepromotions on Apple Watch & iPhone bundles. Didn't get any information on that. The sales person asked me what phone did I want and I told her I dont have a preference Im interested in hearing what the deals are. She asked me for my ID and I said what do you need my ID for she said thats how it works here you have to show ID. I said ok but what do you need my ID for if Im asking for prices. She said we need to run your credit, I said for what we havent even spoke about anything. She said well if you dont qualify there's no point to tell you about the promotions. At which time I left the store. I was going to pay cash if we got to that point. One of the strangest exchanges Ive ever had in a place of business. Great customer service Verizon! AT&T here I come!

Wow! I don't understand the bad reviews here…read more I have been thoroughly impressed with this location. There are ways in which. Verizon is frustrating however this location has been more than helpful and professional.

I had one of the worst customer service experiences at the Market Square location. Before going, a…read morevery kind associate from the Southside store went above and beyond to confirm they had the modem I needed in stock, so I made the trip over right away. When I arrived, the staff seemed irritated one associate even said they wouldn't release it because of commission, and the manager, who was completely unprofessional, insisted I pay a $25 fee for the modem that had already been confirmed for me. I left without the modem, feeling frustrated and disappointed by how poorly customers are treated here. Something needs to be done about this location . I strongly suggest sending someone in to experience firsthand the lack of professionalism in how it's being run. Huge thanks to the Southside team for their professionalism and genuine care.

Went into this downtown location with a phone issue and the team at this store worked together to…read morebrainstorm and figure out what was wrong. I usually don't expect much going to an establishment downtown, but they were very helpful here!

AMAZING service!! Everyone is so outgoing and friendly. I went in to get my cracked phone/LCD fixed…read moreand they took about a half an hour and only charged me $100 for a full repair, tempered glass, and an otter box phone case compared to the usual $120 I dish out at other repair shops for just a screen fix. Prices for other things are cheap as well which made it hard not to buy extra things. Video game consoles, flatscreen TVs, laptops, speakers,and video games were some of the cheapest prices I've seen in the Pittsburgh area to date! I will definitely be back in after pay day to treat myself to new gadgets. If you're downtown I recommend you to stop in and check them out. You can also sell them your games and gadgets for some cash if you're looking to get rid of old systems! Very friendly crew, sure knew how to make my day 10x better:) thank you Ninja Electronics!

This is a bullshit store!I took my computer wireless mouse,360 fly camera,wireless…read morekeyboard,computer charger cord ,silver camera,blue ray disc player, a small flat screen tv,to this place.I called up there ,first to verify if he wanted it,I live in another county. did not have that much gas,So I take them there,wait for almost hour and a half as they disapeared into the back.Then said fifteen bucks,for the blue ray ,silver camera,and tv.so I was Dam,so I was ok,headed home,got there,no 360 fly camera,a different keyboard with a missing button,the charger wasn't the one I brought up there,and the wireless mouse was gone. Then he has the balls to say why you mad,and I shouldn't be aggressive over the phone. Do not go to this store !!! take pics of all your stuff before you go to any shop. definitely do not go here!!!!Ninja electronics,more like thieves electronics.

Outstanding tech geek skills, and, more importantly, outstanding customer service and people…read moreskills. I've been there once or twice in the past for iPad-related issues, and they nailed it spot-on every time. The cables they manufacture and sell in-house are built like tanks, made of reinforced vinyl and can take a trampling. I own several of their USB-to-Thunderbolts. While a little pricy, worth every penny and, basic economics 101, one gets what one pays for. Did have a problem with one recently, returned it this morning and the young lady swapped it out with a new one with no fuss. She also looked at the internal battery inside my tablet and was obviously seriously sharp and very handy with a multimeter and diagnostic equipment. An extremely pleasant customer experience. Only complaint? I wish they allowed tipping (laugh out loud!)! HIGHLY recommended.

This review is for the Liberty Ave location in Bloomfield…read more It's currently July 2025 and in December 2024, I dropped off an old pixel 6 of mine because the battery expanded in my hot car. I was told they'd look at it and let me know next steps. I was told I'd need to leave a deposit and I'd hear back. I received a call the next day, wherein a voicemail was left letting me know they'd have to order a battery and it'd arrive in 5-7 days. I never heard back. A few weeks later, I called for an update and was told that they couldn't find my phone but could see the work order and that they'd call me back. No one called me back. I called a month later and was told the same thing and that I'd get a call back. Nope. No call. Oh, by the way, when I "paid a deposit", I was actually signed up for a subscription for Asurion Home that I wasn't made aware of. I cancelled it, but not before I was charged. I visited the store today, as it's clear no one cared to call me back. The manager let me know they likely recycled it after 3 months. He said someone would have called to let me know. Spoiler: no one called me. I, however, did call at the 3 month mark and no one said a word to me outside of letting me know they'd have to keep searching and would call me back. And even though someone said they could see my work order when I called, today I was told there was no work order. I really don't know what to think. Was it deleted to cover tracks when they couldn't find my phone? Did one of them steal my phone and delete the work order? I mean, wtf is happening? From my perspective on the outside, I have to assume the employees either have a min amount of people they need to subscribe to Asurion Home, or there is some sort of credit they receive (it looks like I'm not the only one this has happened to) and the person who I spoke with did so without telling me. Regarding my phone, the manager says it was probably recycled after 3 months and that he couldn't help me. He said to call corporate (which I just did. They asked for the work order#, but that was apparently misplaced along with my phone). His recycled-at-3-months argument is nonsense as well, as my phone went missing after a few weeks. I needed the data on the phone and planned to do a data transfer (per the employee), so I didn't need the phone. It was a phone that wasn't in use. But now the data is gone, along with my phone. This really blows for me. I'm pretty upset and I feel like I won't be helped. So yeah, don't go here unless you're interested in a surprise subscription to Asurion Home and being out the cost of a phone.

Amazing customer service. The owner took his time with me and was so helpful with the whole process…read moreI will be a customer for life, truly cant get any better service for your cell phone needs.

From the owner: Cell Phone Sales for all Carriers, Cell Phone and Computer Repair, Bill pay center, pay all utility…read morebills here

I've visited here before, the service was not good. But today....I went in, Taylor greeted with a…read moresmile, listened to my issue and solved it quickly. There is nothing like good customer service...I was in and out. Thank you Taylor for the great service....I really appreciate it.

I recently purchased my new iPhone 6 plus at this Shadyside T-Mobile store. The store was well…read morestocked with a variety of choices (everything I needed was available and in stock) the pricing and in store deals were great. The bottom line for me always comes down to service and this store delivers superior service. They offer on the spot trade ins from any carrier and they give you fair pricing on your trade in. They explain the service and fees throughly BEFORE you leave the store. Each employee that I encountered was friendly and upbeat. So if you want to see great service and friendly faces, I encourage you to visit this store. Thank you Thaddeus for your patience and excellent customer service! I couldn't be happier!

Walked into the store, was warmly greeted I have seen…read morecricket but never had visited I am glad I did super friendly helpful service I was inquiring about switching my brothers cell service the friendly guy took the time to explain to me all their plans and assured me I wouldn't be lacking cell service around here or Long Island after chatting with him he told me people (like my brother)might actually pay less They have iPhones they had those other brands too easy to understand prices I have to comment the friendly service compared to Verizion is a sure reason to switch. parking around these parts can sometimes be a hassle but I found a metered spot

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Pittsburgh store today.

I had the pleasure of working with Sam. He was so kind and very quick and easy to work with…read more Everything was straight forward. Also before I was helped he was so kind and patient with an individual who only spoke Spanish and used a translator to help him through the entire process so smoothly without an issue. Would recommend anyone to go see Sam with anything you need help with!

This has to he the worse company for customer service. I called the 800 number and the girl was…read morenothing but rude to me because I needed something other than a sale. I went to Facebook to speak to someone thru social media. I gave them all the information they requested and then asked for a receipt on a phone that is 10 years old. The phone I purchased that has my information on it needs an unlock code amd they are refusing to issue me it . This should be against the law to hold a 600$ phone hostage because I switched carriers. No one was willing to help because I am not a customer anymore. Well maybe if your pricing was reasonable and you treated customers like you wanted to keep them i would not have left after 15 years. Shame on you ​

My son needed his gaming system fixed and they were very helpful and responsive. It was fixed in a…read moretimely manner.

When my screen on my cell phone cracked ,my phone fritzed out on me. I went to a chain cell phone…read morerepair on McKnight Rd , they didn't have a replacement screen for my phone in stock. They were kind and helpful to call around to their other shops in the area to find a screen but to no avail. I then went shopping for a new phone but what I found for under $500 were all pretty much what I already had. I looked online and decided to call Xtreme phone & computer repair on Brownsville Rd. The owner was fantastic and was able to locate a replacement screen, he did have to order it but the phone was repaired and ready to be picked up in 48 hours. The cost to repair was reasonable and my phone is working great now without any problems.