This review is for the Liberty Ave location in Bloomfield…read more It's currently July 2025 and in December 2024, I dropped off an old pixel 6 of mine because the battery expanded in my hot car. I was told they'd look at it and let me know next steps. I was told I'd need to leave a deposit and I'd hear back. I received a call the next day, wherein a voicemail was left letting me know they'd have to order a battery and it'd arrive in 5-7 days. I never heard back. A few weeks later, I called for an update and was told that they couldn't find my phone but could see the work order and that they'd call me back. No one called me back. I called a month later and was told the same thing and that I'd get a call back. Nope. No call. Oh, by the way, when I "paid a deposit", I was actually signed up for a subscription for Asurion Home that I wasn't made aware of. I cancelled it, but not before I was charged. I visited the store today, as it's clear no one cared to call me back. The manager let me know they likely recycled it after 3 months. He said someone would have called to let me know. Spoiler: no one called me. I, however, did call at the 3 month mark and no one said a word to me outside of letting me know they'd have to keep searching and would call me back. And even though someone said they could see my work order when I called, today I was told there was no work order. I really don't know what to think. Was it deleted to cover tracks when they couldn't find my phone? Did one of them steal my phone and delete the work order? I mean, wtf is happening? From my perspective on the outside, I have to assume the employees either have a min amount of people they need to subscribe to Asurion Home, or there is some sort of credit they receive (it looks like I'm not the only one this has happened to) and the person who I spoke with did so without telling me. Regarding my phone, the manager says it was probably recycled after 3 months and that he couldn't help me. He said to call corporate (which I just did. They asked for the work order#, but that was apparently misplaced along with my phone). His recycled-at-3-months argument is nonsense as well, as my phone went missing after a few weeks. I needed the data on the phone and planned to do a data transfer (per the employee), so I didn't need the phone. It was a phone that wasn't in use. But now the data is gone, along with my phone. This really blows for me. I'm pretty upset and I feel like I won't be helped. So yeah, don't go here unless you're interested in a surprise subscription to Asurion Home and being out the cost of a phone.

EVERYTHING COULD IMPROVE!! Charged me for a $200 battery that was in warranty and should have…read morebeen free. Battery "lost" in shipment from Dell. Now I have to pay. One month in repair at Cranberry Township store and they will not provide documentation to prove they even ordered the battery from Dell and a tracking number to show it was lost. "Against corporate policy to do so." Take your electronics elsewhere! This company uses sham tactics!!!!!! Spoke to Corporate at Asurion and believe it or not they offered me a $25 check to settle this $200 issue!!!!! Told them they could do BETTER. Said I could have just picked up my computer and sent it to Dell myself to settle but how the hell do you do that if you have no proof of Ubreakifix's order for replacement battery under warranty and a tracking number to prove it was lost in shipment??!!! All which "corporate" says is not permitted under their "policy" worse yet they try to upsell me on an Asurion maintenance plan!!!!! No on your life! RUN DONT WALK!

I submitted a request for a quote/estimate on their website. I really appreciated them offering 3…read moreoptions for communication preferences. I was pleasantly surprised to receive an all inclusive cost estimate the very next day. The price was more than reasonable. Once I arrived to drop off the phone to be repaired, I was greeted with excellent customer service and effective communication. When the repair was completed they notified me it was ready for pickup. When I returned to pick up the phone I was happy to see that the repairs were perfectly executed and the phone was like new. Greatly appreciate this repair shop. I will absolutely be coming back for all of my electronics repair needs.

Just getting my phone back from repair after it being dropped off of a balcony and thrown in a…read morepool. Triple D fixed the whole thing. Their customer service was outstanding and they updated me and kept me informed of all my options throughout the whole ordeal. I'll never take my phone anywhere else.

This place is a life saver (and money)! I had a screw break off from the bottom of my laptop, spent…read more$85 with Best Buy to have it sent out, to be looked at. It was going to cost more than $300 to repair and only 30 day warranty. I declined the repair. Greg took care of me, a few weeks ago, when I stopped by Rotten Apples. He literally took less than 5 mins to pop some screws in and I could open and close my lap top with no problems!! I was going to pay, he said, no charge, so I put some money in the tip jar. He just doesn't know how much that made my whole week! Extremely appreciative! I highly recommend Rotten Apples! Thanks again, Greg :-)

Zack saved me a lot of grief and stress, Highly recommended. Rotten Apples is DEFINITELY my go to…read moreplace. Tom.

here is iphone repair 、sevice very well、the phone looks like new 、they also…read more sell screen protective and iPhone case

From the owner: our do phone repair 、and case for sale.we fix…read more iPhone6-1phone15

He has been my "go to" computer/iPhone guru for years. Skilled and helpful. Always friendly and…read morewilling to guide a technically limited customer. Fees fair.

My MacBook needed a battery replacement. Arthur replaced the battery and had the machine back to me…read morein under two hours; he even cleaned up the keyboard and screen. Nice guy--good work.

Jamie is a really remarkable man. Think of all of the legendary things people assume about people…read morefrom Pitttsburgh; hard working, honest, pride in service, truly compassionate. That's this guy. Even if I'm on the other side of the continent, if I have a Boost question, I'm bothering Jamie. Here's what makes him so special. I strongly suspect that we hold very different political views. And I tend to wear mine on my sleeve, for better or worse. This guy has always treated me and my family with professionalism, respect, and kindness. Water what you want to grow. I highly recommend this business.

I bought my phone in McMurray,Pa at the Donaldsons Crossroads location. If I travel any direction…read morefor just a half mile from the store, I get no internet connection . The whole surrounding area has horrible reception and vast dead spots all over this area in a radius over several miles. These are not rural and secluded areas! Though many of the surrounding rural areas are horrible too. I've been complaining about this for years to no avail. They keep charging me more and more and I get nothing by the same old horrible service for it! They have done nothing and I don't think they ever will, to remedy this regardless of how often I, or everyone else has complained. A rep actually confirmed to me that they have several complaints. I'm far from a Karen, but for what we pay for this service, I expect it to, not only work, but to outperform the rest by a large margin. I have a phone that runs on Visible for $25 a month, which uses Verizon's network, so I get the same service for around 5X less the price! When my contract obligation is over, I'm out!!! 2 lines for well over $200. I have a friend who has cricket and she gets connectivity in almost all of the areas that I lose internet access. She pays a $100 for 4 lines for her family!!!! WTF! If you live in this area, do business in this area or frequent this area and need internet service, DO NOT GO WITH VERIZON!

While I don't expect perfection, I do expect basic honesty and accountability…read more I was told that I would receive a $50 per month auto payment discount with my current plan by a Verizon Wireless customer support person, it ended up being $10 . I was on the line for almost an hour and could not get resolution. I assume that making me wait to talk to a 'supervisor' is also a good way to wear down annoyed customers. Anyway, I don't recommend Verizon Wireless over any other carrier. Moving forward, I'll try to disentangle myself from them (pay off devices) and go to another carrier.

Bought what I thought was HP computer from there shop.paid $100 over the phone was glad to get this…read moredeal.showed up today 8-3 2026 not the computer I paid for was given something else owner came gave me a completely different pc.bait and switch drove 1 hour each way.got home this pc he gave me was not even close in specs to the other I bought and paid for? What a Rip off paid for something got completely different.i would stay away from this place he took $30 off still no deal.

Cool hidden place you can buy new and used electronics. They were very nice there. I'm look there…read morenext time I need a vacuum etc

Had the opportunity of using them three times. All three…read moretimes he was fast, professional and fixed what could have been catastrophic. I would highly recommend using them for cracked screens, iPad troubleshooting and water damage repair.

I'd stay away from this kiosk. I've had two unfavorable experiences with them. The first was a…read morecracked ipad screen that never worked after 3 replacements. Never a refund, but gave them the benefit of the doubt that perhaps the ipad was just not repairable. The second incident was a case I bought for an ipad. Despite selling me the wrong size, they would not refund my money due to their policy. I would not recommend doing business with this kiosk at the South Hills Mall.

Genius Bar appointment was 12:30. Left just after 3pm. Two technicians helped fix my phone. It was…read morevery much in need of help. The first tech had to leave at 1:30 so the second tech took over the process of restoring my phone. Fixed the issues and made sure I was comfortable with the progress before leaving the store. Great people working here. It was very busy the entire time I was there.

I had to come here after iOS upgrades to my iPhone messed it up (some apps wouldn't launch, etc). I…read morehad an appointment and you need to be patient with that time for your appoint meaning they will see you in the next 30 minutes or so. For my instance, I got there a few minutes early and it was near 30 minutes before the person helped me. The most frustrating (hence, one start reduction) is there are tons of employees roaming around "selling" while they have only a few folks at the Genius Bar helping people out. All that said, they did restore my iPhone with a fresh install of iOS 26.5, I hooked to their WiFi and started downloading apps. I did prioritize a few apps I was having problems with and verified one of those before leaving. At home the download of the apps was much faster and my issues were resolved.