I would say overall I had a very bad experience with Verizon…read more I needed to return some equipment and get a new remote. I checked online and the main brand new Verizon on Mcknight rd said it took equipment returns. I already reviewed that location they sent me to this location saying they do take returns. I walked in with my equipment and had to wait about 20 minutes until one of the reps was not busy with a customer. He told me they do not take returns except when you first call verizon an get a return authorization. Ok so no=w I am pissed spent 20 minutes at first store then another 30 minutes at this store only to have to go outside and spend almost 90 minutes not he phone waiting for a verizon rep. Finally I got someone to talk to and they accepted the return and gave me a return number which I then brought back into the store. The rep in the store filed the info and took the return info and took the equipment. overall terrible experience. The store itself is tiny and is geared mostly to phone sales. I am not sure how to rate this transaction.?????? The store reps where nice and friendly. The store clerks were in a bad spot as well as Verizon makes it so difficult to do returns on equipment. I would say I give the store reps 4 stars but 1 star for Verizon so I am thinking 2 stars is plenty.

I wanted to simply remove one line from our plan and it absolutely cannot be done. Verizon has…read morehired a third party to do this and they have no idea what they are doing. The employees at Verizon disavow all knowledge of this company and do not help to facilitate the process at all. It has taken hours of phone calls over the past week, and two visits to the store and it's still not done. It appears that the process is designed to make you give up making any changes to your plan. It's unbelievably frustrating and a huge disappointment for a company this big.

My six year old iMac was operating in full turtle mode. I usually get more than six years out of…read morethem but the way it was acting I thought it might already be time to break the piggy bank and spring for a new one. But I thought I'd give Computiverse a try since I had had so many good experiences with them in the past. Paul began the surgery and told me that my hard drive was on the verge of cardiac arrest. He explained to me that a new solid state replacement was available, that had no moving parts, and that it would provide an upgrade from the original part. So I took my external hard drive with the latest back-up to him and he did the change-out. This thing is now lightning fast! Faster than it has ever been! And I am thrilled with the results! Thank you Paul! And thank you Computiverse! You guys are the best! So glad you are there! Bob McBride

My first two reviews of Computiverse, it's owner Rob Schmidt and his team were extremely positive…read more However, my last experience has ended our relationship because for several reasons. During a routine cleaning and replacment of heat transfer compund in August 2022 the receptionist, David, called to explain that during the process the keyboard broke. The technician, Connor, explaned that it was probably due to the age of the device causing brittleness. Over the next months, at least 4 replacement keyboards were installed. Each time the keyboards had functional failure of some of the keys but in every case, there was a deformation of the keyboard in the same spot. Something was distending the keyboard from the backside in the same spot. On each replacement, the keys in that section failed outright or had intermittent problems. Ultimately, even using a keyboard stated to be an OEM part suffered the same problem. Rob was adamant that he could not properly diagnose the problem with out having the password for computer access. I could not imagine how full access to the computer's function would solve a physical mechanical problem. I opened the inner back compartment, located the a screw in the place where keyboard was deformed, removed it and the problem was resolved. Rob, I am cancelling my appointment today and sadly will never be using your services again.

Ridiculous concept. It's like a Verizon store lite. The people that work here are nice enough but…read morethe selection and services they offer are sub par. With Verizon stores being so close - Ross, Fox Chapel and Cranberry - this location with terrible inventory should consider a new line of work. Jeez

I will never deal with this store or any authorize dealer again. I will only go to Verizon…read morecooperate stores. This salesman was a con artist! He lied and manipulated me. Told me that my phone could not be fixed. That I needed to replace my phone. That if I did he would include a tablet for .99 cents and credit my account $99. Then only have to pay an extra $10 a month. He did not tell me that he was adding an extra line. When I got home something just didn't seem right. So I called Verizon. They fixed my old phone in about 10 minutes. I returned the table and the phone. Now they are trying to charge me for canceling a line. Never deal with this store. I have wasted tons of time and have experienced tons of aggravation. All because I asked to hav her the phone that I paid insurance on for 2 years fixed.

My internet was out for over two hours today. I phoned the CC customer service and the phone tree…read moretook my info and said a diagnostic was being run on my internet. After about 4 minutes an new recording come on and said they have high call volume and couldn't help me and then disconnected. I did this 3 times and got the same results. On the fourth time I got into a que that said the rep would use dual authentication when the came on the line. I got that message 5 or 6 times but no rep came on. After being on hold for one hour, my home security system notified me the internet was back up. Never did get to speak to anyone. No option to speak with a person was presented. Tomorrow I will start looking into alternatives to Consolidated Communications. I would not even give my experience one star but zero stars was not an option.

The sad demise of a once helpful and responsive company. Hours on the phone with people who do not…read morespeak English very well. I would gladly pay more if the customer service would come back to the United States

Drove down to this store at 1:30 PM. Decals on the door say "Hours 11:00 to 7:00". Sign says…read more"Open". Walk in, fat guy with a beard pops out of the back room. Says "This store isn't open". Tell him the decals & sign indicates that you are. He says "Yeah, but we're not". No apology, no explanation, nothing. Is there a company in America worse at customer service than AT&T?

Amazing customer service. The owner took his time with me and was so helpful with the whole process…read moreI will be a customer for life, truly cant get any better service for your cell phone needs.

From the owner: Cell Phone Sales for all Carriers, Cell Phone and Computer Repair, Bill pay center, pay all utility…read morebills here

This place has really gone to the dumps. I am not sure what has happened to the previously top…read morenotch team that ran this location up until about 2017. The employees are rude and know nothing about the services and products that are available. They are insulting and have no ounce of professionalism or courtesy. Very very disappointing to a previously loyal customer.

Buyer beware Do not go to this retailer tcc. Can't be trusted They will swap out used and tell…read moreyou it's new among many other problems.

Very nice, helpful gentleman assisted me in figuring out what to do about repairing my phone. He…read moreis quite knowledgable and I would return in a second to have him work on other electronic items if needed.

The owner of this shop saved the day for our family! We had a heirloom that had recorded voices…read morefrom Christmas' past that had completely stopped working. The owner of this shop took on the challenge and was able to fix the mechanism in just one day. He was so kind and gracious and I could not recommend this shop highly enough.