This review is for the Liberty Ave location in Bloomfield…read more It's currently July 2025 and in December 2024, I dropped off an old pixel 6 of mine because the battery expanded in my hot car. I was told they'd look at it and let me know next steps. I was told I'd need to leave a deposit and I'd hear back. I received a call the next day, wherein a voicemail was left letting me know they'd have to order a battery and it'd arrive in 5-7 days. I never heard back. A few weeks later, I called for an update and was told that they couldn't find my phone but could see the work order and that they'd call me back. No one called me back. I called a month later and was told the same thing and that I'd get a call back. Nope. No call. Oh, by the way, when I "paid a deposit", I was actually signed up for a subscription for Asurion Home that I wasn't made aware of. I cancelled it, but not before I was charged. I visited the store today, as it's clear no one cared to call me back. The manager let me know they likely recycled it after 3 months. He said someone would have called to let me know. Spoiler: no one called me. I, however, did call at the 3 month mark and no one said a word to me outside of letting me know they'd have to keep searching and would call me back. And even though someone said they could see my work order when I called, today I was told there was no work order. I really don't know what to think. Was it deleted to cover tracks when they couldn't find my phone? Did one of them steal my phone and delete the work order? I mean, wtf is happening? From my perspective on the outside, I have to assume the employees either have a min amount of people they need to subscribe to Asurion Home, or there is some sort of credit they receive (it looks like I'm not the only one this has happened to) and the person who I spoke with did so without telling me. Regarding my phone, the manager says it was probably recycled after 3 months and that he couldn't help me. He said to call corporate (which I just did. They asked for the work order#, but that was apparently misplaced along with my phone). His recycled-at-3-months argument is nonsense as well, as my phone went missing after a few weeks. I needed the data on the phone and planned to do a data transfer (per the employee), so I didn't need the phone. It was a phone that wasn't in use. But now the data is gone, along with my phone. This really blows for me. I'm pretty upset and I feel like I won't be helped. So yeah, don't go here unless you're interested in a surprise subscription to Asurion Home and being out the cost of a phone.

EVERYTHING COULD IMPROVE!! Charged me for a $200 battery that was in warranty and should have…read morebeen free. Battery "lost" in shipment from Dell. Now I have to pay. One month in repair at Cranberry Township store and they will not provide documentation to prove they even ordered the battery from Dell and a tracking number to show it was lost. "Against corporate policy to do so." Take your electronics elsewhere! This company uses sham tactics!!!!!! Spoke to Corporate at Asurion and believe it or not they offered me a $25 check to settle this $200 issue!!!!! Told them they could do BETTER. Said I could have just picked up my computer and sent it to Dell myself to settle but how the hell do you do that if you have no proof of Ubreakifix's order for replacement battery under warranty and a tracking number to prove it was lost in shipment??!!! All which "corporate" says is not permitted under their "policy" worse yet they try to upsell me on an Asurion maintenance plan!!!!! No on your life! RUN DONT WALK!

here is iphone repair 、sevice very well、the phone looks like new 、they also…read more sell screen protective and iPhone case

From the owner: our do phone repair 、and case for sale.we fix…read more iPhone6-1phone15

Genius Bar appointment was 12:30. Left just after 3pm. Two technicians helped fix my phone. It was…read morevery much in need of help. The first tech had to leave at 1:30 so the second tech took over the process of restoring my phone. Fixed the issues and made sure I was comfortable with the progress before leaving the store. Great people working here. It was very busy the entire time I was there.

I had to come here after iOS upgrades to my iPhone messed it up (some apps wouldn't launch, etc). I…read morehad an appointment and you need to be patient with that time for your appoint meaning they will see you in the next 30 minutes or so. For my instance, I got there a few minutes early and it was near 30 minutes before the person helped me. The most frustrating (hence, one start reduction) is there are tons of employees roaming around "selling" while they have only a few folks at the Genius Bar helping people out. All that said, they did restore my iPhone with a fresh install of iOS 26.5, I hooked to their WiFi and started downloading apps. I did prioritize a few apps I was having problems with and verified one of those before leaving. At home the download of the apps was much faster and my issues were resolved.

My husband ordered me a wireless charger for my birthday. It arrived several days before my…read morebirthday, so he didn't open it right away. At my birthday dinner we opened it and discovered the following three things: 1. It was a lemon and does not work. Not a big surprise as it is a cheap, made in China knock-off, which they glued some wood to. 2. The way it is constructed, it will not hold your phone unless it is out of the case. This is not something they mention on their website. 3. Their return policy is a dense page of things they will not cover. Including any defects discovered after it has been more than two days since you picked up the order. Even if you somehow end up being eligible, they want you to pay to ship the product back to them, and they will not refund shipping costs. I hope this review helps someone else not make the same mistake.

I have the iPhone 6 charging case. The charging part works great, but the case does little to…read morenothing to protect your phone. The bumper cracked in multiple places, and broke off in under a month. Thinking that maybe I was too rough with the case, I purchased a replacement bumper (The fact that they even sell a replacement bumper should have been a red flag). The new bumper cracked and broke in several places in less than 2 weeks. I contacted customer service and they immediately refused a return or refund of any kind, and pointed me to the return policy on the website (which is outrageous). Now I'm out $80+ and only have half of phone case. Looking back now, its suspicious that every review they have is 5 stars. I wouldn't be surprised if they regularly take down negative reviews. Do not spend your money on this product!!

Boost Mobile is a scam do not by anything from this store I paid my phone bill and my phone service…read moreis not restored. The company is a scam there have been maintenance issues on the website and the app for a whole week please save your time and money and they will give you a number that doesn't even work!

The guy who runs the store is by far the worst proprietor and a constant lier. Complaining to…read morecorporate does nothing, they take my money and fail to deliver service. He lied to me to get me to upgrade my service and then did not deliver on his promises. He states he will call me back and doesn't, he told me he was busy with a customer and when I asked if I was also a customer and shouldn't he deal with me he just ignored my question.

Bought what I thought was HP computer from there shop.paid $100 over the phone was glad to get this…read moredeal.showed up today 8-3 2026 not the computer I paid for was given something else owner came gave me a completely different pc.bait and switch drove 1 hour each way.got home this pc he gave me was not even close in specs to the other I bought and paid for? What a Rip off paid for something got completely different.i would stay away from this place he took $30 off still no deal.

Cool hidden place you can buy new and used electronics. They were very nice there. I'm look there…read morenext time I need a vacuum etc

Worst experience possible do not go here. I cracked the screen of my iPhone by dropping it on…read moreconcrete. My phone was fully functional, just cracked. It just fell out of my lap, not a big drop, just cracked so I came to get it fixed. I paid $400 to get my screen fixed and when I came back, my cellular data was not working. It said my phone had no service. I was speaking with the general manager, Terrell (who was very condescending and rude in his tone which I also saw in another review) throughout my entire experience and he looked at me confused and said that I needed to go home and update my phone and that would fix the issue. I went home and updated my phone but woke up still with no cellular data. I took it back to the shop where they told me it would take two hours just to look at my phone and give a call back to tell me what was wrong. After waiting three hours they called back to tell me that they don't know the issue and they need to wait for their general manager Terrell once again to come in which wasn't until 2 PM the next day. I waited until the next day and had to wait another two hours for Terrell to see if he could fix my phone after walking into the store since I hadn't heard from them within the time I was supposed to I was told that my phone was beyond repair and received a refund. After three days of being in and out of the store, all I got was a broken phone. Do not recommend whatsoever.

I took my daughters iPad (10th generation) in because something was stuck in the HEADPHONE JACK!…read moreEverything what was perfectly fine with her iPad other than that. The manager Terrell was very nice and promised to get it fixed before we moved. That was around July 5. I got a call saying it was finished that following Tuesday. I went and got it, took it home and put it on the charger....IT WOULDN'T CHARGE! It was on 10% for 24 hrs. I immediately took it back up there. Same manager Terrell looked at it and seen it wasn't charging. REMEMBER, it was working before this! They took it back and he said he'd mark it down as a technicians mistake. A week later I call and see what's the estimated wait as we were moving that Friday. He claimed he was waiting to see if it could be fixed and that it was now the charging port that was damaged done at their store and he would have to send it out to Monaca or another location. In the meantime he would give us a loaner (one that someone paid for and never came back to get!) My fault for setting for that tablet. We moved to North Carolina and this tablet also does not hold a charge!! Its not even worth coming back to PA and giving them this tablet back so here is yall warning. Also!!!! They have me a generation 9 and not the 10 like we brought in. The trade in value is pennies!!! Go to apple and not one of these places for your apple devices. They will also talk you into being Asurion... they were also no help. There's also a blue dot on the screen.

I bought my phone in McMurray,Pa at the Donaldsons Crossroads location. If I travel any direction…read morefor just a half mile from the store, I get no internet connection . The whole surrounding area has horrible reception and vast dead spots all over this area in a radius over several miles. These are not rural and secluded areas! Though many of the surrounding rural areas are horrible too. I've been complaining about this for years to no avail. They keep charging me more and more and I get nothing by the same old horrible service for it! They have done nothing and I don't think they ever will, to remedy this regardless of how often I, or everyone else has complained. A rep actually confirmed to me that they have several complaints. I'm far from a Karen, but for what we pay for this service, I expect it to, not only work, but to outperform the rest by a large margin. I have a phone that runs on Visible for $25 a month, which uses Verizon's network, so I get the same service for around 5X less the price! When my contract obligation is over, I'm out!!! 2 lines for well over $200. I have a friend who has cricket and she gets connectivity in almost all of the areas that I lose internet access. She pays a $100 for 4 lines for her family!!!! WTF! If you live in this area, do business in this area or frequent this area and need internet service, DO NOT GO WITH VERIZON!

While I don't expect perfection, I do expect basic honesty and accountability…read more I was told that I would receive a $50 per month auto payment discount with my current plan by a Verizon Wireless customer support person, it ended up being $10 . I was on the line for almost an hour and could not get resolution. I assume that making me wait to talk to a 'supervisor' is also a good way to wear down annoyed customers. Anyway, I don't recommend Verizon Wireless over any other carrier. Moving forward, I'll try to disentangle myself from them (pay off devices) and go to another carrier.

give them zero stars if possible. they provide NO customer service, i've called them 6 times today…read more no help with the many problems i am experiencing. I'm not getting the service that i am paying for, dropped call or horrible connection all the time. text sent are NOT received and i never get the text sent to me. now the have reset my voicemail password and i can't access that. i called in and spend 2hours trying to get help and received NONE!!!!!

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.