Came here for our annual eye exams and picked out our new frames. The optometrist does a thorough job and is very kind and knowledgeable. Then we came back when our new eyeglasses arrived. They made sure our new eyeglasses fit properly and that we could see well using them. Again, very kind and thorough. You leave with new eyeglasses, a new case, and a small bottle of cleaner and a cleaning cloth. Very positive experience. read more

They are super helpful and kind. I was traveling and lost my contact lenses. They provided the trial one immediately.

i love eyetique ipurchase@least 1to2 pair a year.the customer service is second to none. the store is always so neat&clean.the associate are so helpfu. i always recommend eyetique to my family&friends. #grateful read more

My wife paid for an exam and paid of glasses approximatly 1 month ago. They claimed it would take around 2 weeks to receive them. After 2 weeks and no updates from the site, she called to inquire. The practice manager is never on site and never gets back to her so staff is left to guess what issues may have occurred. She has spent a total of $600 and we have no clue when or if she will get her glasses. We will not be using them again and as a healthcare worker, I will be sure to direct coworkers and patients elsewhere for eye exams and glasses. Very unprofessional. read more

Nice appointment. Very timely, very comfortable. Nice fitting glasses. good selection of glasses.

I have had couple of bad experiences w this people. First was a glass prescription that just couldn't get right. Now today. I made an online appt w their optometrist because I am back in Pittsburgh. Got TWO automated confirmations and emails. Then this am I get a call that they don't have an optometrist!!!!! And books should have been closed!!! Really crappy service. Totally totally done w this outfit. read more

I went to the shadyside location. The appointment began normal and it wasn't really until the optometrist came in that it became weird. The entire conversation seemed very oppositional. She was rude the entire time to a point that I needed to leave. I would not see this provider again or use this company. It was the worst experience I had with a healthcare worker in my life. I felt terrible and wasted my time going there. read more

A lot more expensive than other places, also really long wait times since they seem to be constantly overbooked.

Probably the worst service I have ever experienced. The people here are professionals CON artist. BE AWARE! The employees get paid on commission, and will do anything in their power to make you spend the most on your glasses! I didn't realize until recently, but when I bought my glasses here they did not enter in my insurance on the bill which is why it was so expensive. And when I asked them if this is the cost with my insurance coverage, they insisted that all my coverage has been entered. However when I called my insurance company they said that they haven't received anything from eyetique even though I should be fully covered. In the end I ended up spending an extra $250 on frames and lenses that I didn't need to. When I tried to correct their mistake they told me that it is out of the return timeline so unfortunately there is nothing they can do (more like nothing they would like to do!) read more

My husband was late due to an accident on the parkway. Sorry can't take you, company policy. Reschedule. NO THANK YOU! Your business doesn't come first. Your customers do...because....they are the business! Figure it out. You've lost five clients who for years have spent thousands on your glasses. Literally... thousands, new ones yearly. Sunglasses, contacts, regular glasses. EVERY YEAR. NEW ONES. Whoever took over this business IS AWFUL! Used to be so much better. read more

Visited the Oakland location and had my eye exam done by Dr. Bell. He is the nicest doctor I've ever had the pleasure of visiting. He listened patiently while I explained what issues I was having and had an overall great bedside manner. Left an impression. read more

Horrible service, price gougers. Rude staff. Long time customer, I will not return. Sherri is rude, very short with customers and staff, Nathan is so full of himself , I can't believe people buy from him. Whole management team needs retrained or replaced. read more

My glasses broke after a night of drinking. I didn't wake up and realize this until 4pm. I had been to the one in south side which is very small. I found a few pair of of glasses there so I knew a larger location would have even more to offer. I called at 4:30pm trying to get a same-day appointment. Thankfully there was an opening at 530. How lucky! The doctor who did my exam was very kind. Despite having bright lights in your eyes and reading tiny letters during a crappy hangover, my visit wasn't bad at all. After my exam I was given a trial pair of contacts. I had intentions on getting glasses, but needed greasy food and coffee asapppppp. We came back later at 7pm (they were open until 8) I picked out a pair of glasses and once again my luck struck again.. the frames and lenses that I needed were in. Apparently they have some awesome machine that molds them together for you. I didn't have to wait a week for glasses. (if your lense or frame is not in stock, you cannot get glasses same day, fyi) The Norman Childs store a few doors down is also apart of Eyetique so you get 2 options in one! This visit was super simple and I have a great pair of glasses and now I have contacts! read more

I haven't had an exam in a couple of years, and they were proactive in reaching out to tell me that I'm overdue for one. I scheduled an exam, but was unfortunately 12 min late due to a sudden downpour rain. I arrived with my jeans soaking wet after walking in the rain only to be told that I had to reschedule. They never apologized for my inconvenience, nor did they show any sympathy. There was no contact attempt to see if I was still coming for my appointment. I assumed they gave away my slot for someone else without asking. A friend told me this place is an elitist...I guess they were right. I will take my business elsewhere. read more

I have had several positive experiences here. When I walk in, I am always warmly greeted by someone working. Very stylish frames are available, but be prepared that they're more expensive than your average store. The opticians are very helpful and do not pressure you to make any purchases when browsing. Today I brought in an old pair of glasses to have them adjusted and they kindly fixed them to help them fit perfectly, free of charge! read more

This is the third Eyetique location I've patronized and my recent visit only reinforced why I continue to do business with them. Yes the prices may be a little higher than your national chain down the street, but the service and care that I've come to expect from Eyetique is worth every penny. I realized I was running out of contacts extremely soon, and when I called to purchase more, the girl on the phone at the Squirrel Hill office noted that my prescription was expired and that I'd need to be seen ASAP. She was able to get me a lunchtime appointment for the very same day at the Shadyside location. I was skeptical at first because I've come to love the Squirrel Hill location, but the Shadyside office is perfect for me during the workday. To my surprise, I walked in to see Denina at the desk - she was one of the shining stars of Eyetique Squirrel Hill. Always pleasant and easy to interact with, and I LOVED talking to her on the phone! She was always cheery and I actually looked forward to calling the Squirrel Hill office knowing that she would pick up. She said she now works at the Shadyside office so it was almost serendipitous that I got an appointment there. I had a great visit with the optometrist, though her name eludes me at the moment. She was friendly and kind and I was in and out in about 15 minutes. The cherry on top of a painless, quick visit was when I called this morning to ask them to mail my contacts to my house (they had arrived for pickup at the store itself), and Denina didn't even skip a beat. She confirmed my address and said they would be on their way today. Its the little things like that that make it a no brainer to keep coming to the Eyetique offices! read more

Giving this place one star is one too many. Store sells very expensive frames. And service is horrible! I gave them my old frames with old lenses to get new lens placed in "5-10 business days". They held on to them for 20 days. Frustrated, I went to pick them up. And told them to cancel the request by the insurance so I can go to another store and get this. Two months plus later, they haven't canceled with insurance. So I had to call the damn insurance company and after 25:45 on the phone I got a maybe, etc. I requested to speak with The EYETIQUE manager who was impossible to reach and kept playing phone tag with him. And they kept blaming the insurance company lab. They tell me there is no manager. Short answer is to avoid these people. read more

Ordered glasses here and they were way too big. Tried on every pair at two locations and they had none in black that fit, not a wild request, asked for a refund given the circumstances and was told no. Found a pair to exchange for even though they weren't black like I wanted and I was charged $70 extra for this pair making my purchase over $500 after insurance. Customer service is bad, waste of money and I'm still unhappy with my glasses and will have to pay out of pocket elsewhere. Go anywhere else. Update: the new glasses I picked up last night broke in half this morning while they were being cleaned, they didn't even last 24 hours after this month long ordeal and $500 out of pocket read more

Avoid this store unless you have a wallet full of money! Roughly a month ago, I placed an order for a simple prescription update to be placed into frames previously purchased at Eyetique. A month later, I'm still waiting for the lenses. Why? Hard to say because I've been given conflicting explanations. One explanation is that Eyetique scratched the lenses when installing them to my frame. Or version two is that the lab mishandled the order. All I know is that any LensCrafter or Pearle Vision could have delivered this simple job in something like an hour. What most disappoints is that my wife and I have seen Eyetique as our glasses store since moving to Pittsburgh five years ago. We've probably dropped well over $1,000 a year on new frames and always gotten good and timely service. But when the order is to simply update with a new Rx for $135, suddenly the service level disappears requiring multiple calls and visits to get answers and follow-up. read more

I rushed to Pittsburgh from Baltimore bc my mother was in Shadyside hospital and forgot to pack my daily lenses. I found Eyetique on my walk home from the hospital and offered to pay for some lenses for my weekend stay and they were so helpful and gracious and hooked me up with some samples. Such sweet people. Thanks for helping me "see" through this ordeal. read more

I needed to go to the optometrist because I was getting an overwhelming amount of headaches and I've been putting it off for a while. The optometrist and other staff were extremely informational and helpful. The breadth of knowledge that they're aware of when it comes to your vision and the fact that they take the time to explain things to you in terms you'll understand is wonderful. I finally came out of an optometrist appointment that left me with an understanding and it was a great experience. They'll let you know why a certain test is being run and even went to explain each lens coating in detail in case you weren't aware that there was a good option for you -- which is great if you want to make sure you're not walking around with bug eyes from the thickest lenses ever. The only downside is that I was supposed to pick glasses while I was dilated. I was basically just seeing shapes on my face, and while the staff were extremely helpful in helping me choose, I would feel more confident after the fact if I had just picked them prior to my appointment or prior to the dilation. This is partially my fault since I didn't speak up. I hope I don't look like Where's Waldo when I pick them up... :) read more

Due to insurance coverage and convenience, I have been sticking to this location. There are goods and bads, and here's a breakdown: 5 star: The doctors here are very friendly. 4 star: There's a variety of collections that meet different needs. And I haven't had any quality issues with the frames. 2-3 star: Some sales people are helpful and friendly, while others can be very condescending , rude and giving false information. Not naming any names, I share the sentiments with other more explicit reviews on Yelp. 0-1 star: There is always a delay in delivery. I had to call to remind them repeatedly every time. They would promise a frame or lenses to be available for pick up in 7-10 days, and it ended up arriving after at least 3 weeks. My worst experience was ordering something and finally got the right item after two months. It's hard not to be frustrated and I don't know the root causes for all those late deliveries and frequent goof-ups. As a customer, the experience can go from pretty good when getting an eye exam, to feeling deeply frustrated at the end. I hope for improvement. read more

In terms of customer service, I would give it 5 out of 5 stars. Barb was the lady who had helped me while I was in the store. There's a fine line between being overbearing and/or pushy and neglectful, however she was neither. She was tentative and helpful and asked if I needed any help picking out glasses or if I preferred browsing by myself. It's one of the few times anyone has asked that. Normally sales associates do one or the other, but she asked instead of guessed what I preferred. She is literally the nicest and most helpful sales associate I think I have ever encountered. I'm a very picky picky person when it comes to glasses and I think they have a nice selection of glasses. If there is a specific color or model that you want that they do not currently have, they can always special order them for you. I did notice that they are priced slightly higher than the retail value (i.e. $325 at their store vs $300 on the specific glasses company's website) but they often have special and you can get certain percentage off on the frames or lenses. In addition, they have pretty flexible availability for appointments with the optometrist. I did not end up going there for my eye exam but did call previously to check on their availability and cost. As of now, it is $99 for a comprehensive eye exam without insurance, which I think is reasonable. If I had used all of the services they offered over a longer period of time, I would be more confident in giving them a 5 star rating. Overall, I would definitely recommend this store. read more

Associate was very rude. When I told her I had a specific insurance she told me that wasn't possible. I told her how it worked, she didn't believe me. The. I had her call the insurance company and she told me the exact same thing i had just told her and she said I hoped i leaned something... well considering i told her how my insurance worked and she didn't believe me no I did not learn anything and yes she waisted my time. Not to mention their prices are high even with discounts. read more

100% mark-up on contacts. Paid $100.00 for 2 boxes (a "year supply") of contacts. Contactlensking.com has the same lenses, Air Optix Aqua, for $25.00 per box. I normally order online, I just needed the contacts asap and they happened to have them in stock. Such a shame to waste $50 for impatience. This store preys on people who think they need a one-stop-shop for their vision needs. I'll go elsewhere. read more

Terrible terrible customer service. I was told my glasses would be in about a week. 2 week goes by, somehow they manage to break the glasses so they had to remake it. Another week goes by. I get it but now it's cut wrong. It took about 3-4 weeks to get it. There is this lady in this store called Sherri. She lies a lot. Edit: TIP: i dropped by this new opened store called SEE a couple of blocks away in front of GNC. They were a LOT nicer, helpful and the prices were cheaper!!! read more

I was very pleased that I was able to schedule an eye exam so quickly. The doctor was on time and very nice. I enjoyed looking for glasses and the service was great in terms of staff helping me find the perfect frames. Naturally I was disappointed when I was told they had to order my lenses and I would have to wait until the following week to pick them up. I was even more disappointed when I called to follow up and they told me I had to wait an ADDITIONAL week to receive my glasses. Very disappointed. Hopefully I will love my frames when I get them... Besides the long wait for my glasses- I enjoyed the eyetique experience but I am hesitant to order frames from them again. read more

We are from out of town and shop at Eyetique when we are in Pittsburgh. They have a great selection of glasses. This year we actually made a purchase. The reason, not just their fabulous selection but we had the most amazing sales associate - Nina. Her knowledge, excellent customer service and great personality made it such a joy to shop at Eyetique!!! read more

Expensive with very poor customer service. Ordered lenses one month ago, and lenses still not delivered. First set had wrong script filled, second set had poor coating. Third attempt at filling script, and told lenses were delivered somewhere else. read more

I was brought in here by my spouse, without wanting to acknowledge I needed new glasses. I am so glad I agreed to be persuaded. The process was quick, everyone was nice, I found a nice pair of inexpensive frames, the appointment was quick and the doctor very capable and nice, the glasses were ready as promised -- meaning, everything went as it was supposed to. The customer service was great, as they went above and beyond to make sure my insurance covered everything possible, so I ended paying very little out of pocket. read more

The team at Eyetique was incredibly welcoming, understanding, and professional. I needed to change the prescription in my new frames and they immediately filled my need in 15 minutes IN THE STORE. The customer service was insurmountable. They made sure my prescription was the right one for me and that I was satisfied. Highly recommend! read more

I needed an appointment ASAP because I was going out of town and was able to get an appointment fairly quickly. It was my first time as a patient with Eyetique and Dr. Ricciutti and his staff are wonderful! Nathan helped me with ordering my contacts and choosing frames and he was absolutely fantastic! Very personable and friendly. I would highly recommend Eyetique Shadyside - they know how to treat their patients. read more

When I was in this shop last time, I gave a good review. The only thing I'm a little disappointed about is when I was there I checked into Yelp and for checking in I was suppose to get a free t-shirt, well they didn't have any, so the lady took my name and number and said she'd get me one and call me when it came in. Well I never received a call . read more

Ease of scheduling: 5 stars. Punctuality: 5 stars. Doctor: 5 stars. Patient, listened me intently, and got me back in with 2 trials until my contact lens prescription was perfect. Price: 3 stars. Products (not the exam!) are overpriced. Front desk: knocking down because of the receptionist named Sherri - 3 stars. I have astigmatism, which can be difficult to prescribe contact lenses for, so the first "trial" prescription I went home with still left me with blurry vision. Doctor brought me in for a second "trial" with a new prescription, which were awesome! He told me to call back in 1-2 days if the second ones worked out for me. The other receptionists and people working the front were perfectly great. It is because of Sherri that I am not returning to Eyetique later. If you call the office and she is the one picking up, more than likely she will not get back to you unless you call back again, or she won't follow through with what you're looking for. She pushed me to order my contact lenses through the doctor's office instead of through any other retailer, and completely changed her attitude when I told her I just wanted my contact lens prescription / not order through Eyetique. She kept telling me that Eyetique can price match, and still kept trying to push + give all the reasons why ordering through their office is still better. Okay lady, I can choose where I spend my money to buy my contact lenses. I asked for my contact lens prescription the first time, and she sent me my glasses prescription. NOT the same thing... so I had to call again the next day and ask one more time. She started accusing me of trying to order prematurely when my contact lens prescription wasn't "finalized", and that a THIRD "trial" lens was on its way so I wasn't entitled to my contact lens prescription anyway. WHAT THIRD TRIAL? I PAID MONEY FOR THIS! Woman, don't go all power tripping on me. I told her that the doctor said if my second "trial" lenses worked out for me, then I should call back to let them know so my prescription could just be finalized and sent to me. She raised her voice against me, insisted I was wrong, that I didn't know what I was talking about, and talked down to me, haughtily saying she would confirm what she said to me with the doctor. Minutes later, she called me back with a curt apology and said I was correct, before finally sending me my prescription. Come to this place if you can avoid this lady! Which you probably can't. read more

I have had eyeglasses for fifteen years, and I have never had a better experience in all this time than I have had with Eyetique. I recently tried them out to get a new set of contacts and a new pair of glasses and these people went over and beyond to help me. Eyetique has the most professional and helpful and kind people working for them, and also their glasses are fantastic. Any style you can think of, they have. If you are renewing your eye wear, I highly suggest using Eyetique, Shadyside for your needs. read more

A beautiful combination of the expensive price and the unhelpful service. The doctor is very good, but not the sales person. I went here because of my insurance, but next year I will not go to here anymore. How? I will change my insurance provider so I can go to the other optic store. read more

Stacey at Eyetique on Walnut was a joy to work with! Honest, understanding and dedicated she worked very hard for my husband and I and found us both wonderful glasses at prices we could afford. The store itself is gorgeous and the selection is carefully assembled, making the process much easier than big eye stores. The only downside is the slight sticker shock someone like me has when it comes to designer eye wear. What I appreciated the most was the way Stacey treated my husband and I AFTER we were very straightforward with what we could afford. Rather than brushing us off or prioritizing the higher end clients that walked through the door, she thoughtfully talked to us about our options and even called me on her day off to discuss the glasses I wanted. We both ended up with glasses we LOVE from a salesperson who will remember us when we come back for exams, contacts or, eventually, new glasses! I enjoy supporting local businesses and think Eyetique is a great Pittsburgh company! read more

I bought two sunglasses here last year. Today I went into get my prescription so I can buy another glasses online. They refuse to give it to me saying since I gave them the prescription, they cannot give it to me by law. Not sure if this is true or they are just saying that. In any case, they have caused me a huge inconvenience. They were fine giving it to me when I was getting my sunglasses. read more

Watch out for lens prices! My wife purchased Norman Childs glasses during a 40% off frames sale. She quickly finalized the sale without paying much attention to the price for the lenses, which was over $500. When I saw the receipt I pointed out that this lens price was very high. By way of comparison, very good glare resistant, round edged lenses sold by our optometrist are less than $370. Basic lenses are only $160. We asked Eyetique to cancel the order, which they wouldn't (even though we had not actually taken possession of the glasses yet - they were still at the store awaiting prescription info). We also asked if they would cancel the sale for just the lenses, which they wouldn't. They said the receipt we signed clearly stated no refunds. Shame on us for not reading the receipt, I guess! They verbally indicated they could probably match the price for lenses elsewhere in exchange for taking back the discount on the frames. We are working on getting written quotes in the hope that they will do this. Overall, I think we are paying too much for lenses and I thought it was pretty crummy that they wouldn't let us return the glasses that never left the store. Sort of a 'gotcha'. Next time we'll be taking our business elsewhere. read more

after using them for over 30 years they have changed - very expensive, rude personnel, and terrible service - I am usually a loyal customer but am at my limit with this one!! Hopefully all of their clients will wise up and find another option like I did. read more