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    Pittsburgh Optical

    3.7 (6 reviews)

    Services - Pittsburgh Optical

    Eye exams

    Eyewear fitting

    Retinal imaging

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    Chang Eye Group - Dr. Rose Ngan, Ophthalmologist

    Chang Eye Group

    2.5(44 reviews)
    1.6 mi
    •$$$$

    Scheduling needs to be straightened out. I called on 7/10 and made an appointment for my sister on…read more7/15 at 10:45 am. We were asked if she wanted 9:45 or 10:45, we said 10:45, the date & time was confirmed at the end of the call and I IMMEDIATLY put it in my calendar. When my niece took her mom (my sister) for her appointment, they were told they missed their appointment, it was 9:45 and they need to reschedule. My sister has health issues and has to have someone bring her to appointments, this was a massive inconvenience for both my sister & my niece (who had to travel over 45 minutes to get there). My sister does not want to go back (this was NOT her 1st time there either) because of the mix up.

    1st appointment was a total disaster. I have epilepsy and my neurologist advised me not to get a…read moredilation. I told Dr Chang that and he asked me several times to do it anyway. I said no and that should be it. Although I could read the smallest letters on the eye chart, he told me I definitely needed glasses/contacts, I have a clot in my eye, and needed to reconsider a dilated exam. He was incredibly rude and cut me off several times although asked me questions. Awful What ever happened to patient rights? I left there in tears and now I can't get another exam due to my insurance. He told me I had to come back in a few months, which I scheduled with a different doctor in his practice. I'll never recommend him to anyone.

    Photos
    Chang Eye Group - Dr. Paula Sandoe, Audiologist

    Dr. Paula Sandoe, Audiologist

    Chang Eye Group - Dr. Alexander Chang, Owner and Ophthalmologist

    Dr. Alexander Chang, Owner and Ophthalmologist

    Chang Eye Group - Dr. Michael Alunni, Ophthalmologist

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    Dr. Michael Alunni, Ophthalmologist

    Bourse Optical Boutique - Jean

    Bourse Optical Boutique

    4.2(10 reviews)
    1.4 mi

    I have never felt so unheard and dismissed by a doctor before. Dr. Gregory placed me in…read moreprogressives. I told him it was blurry and something seems not right. He told me to wear them for 2 weeks it's just my brain and eyes adjusting. I called back about 4 days later - I couldn't see to drive or read at all. He got very annoyed with me. He was rude and talked down to me. I felt belittled and made to feel crazy because I struggled to see. He was sure to tell me that he did the prescription correctly and it's me not giving it a chance. So I obliged and gave it a good chance (headaches and all). I could not wear them to drive as it was dangerous. I called back and was told he would contact me. A few weeks later I received calls from a number. They were not leaving a message. I finally looked up the number to realize it was him calling. I called back. I put him on speaker phone so my husband could hear how he spoke to me. My husband was astounded. Dr. Gregory again was clearly annoyed by me. Insisted I would need glasses "like my grand parents wore" - his words - meaning bifocals. I questioned whether we could recheck the progressives maybe something was off. He quickly cut me off and said come in I'll give you a refund then hung up. He clearly doesn't believe that a mistake could of happened on his part. By the way my appt was in March. It's now September. 5/6 months later I'm without glasses and need to start all over with a doctor. I would never go back here!

    Dr.Gregory is excellent and provided a complete exam and evaluation. He was professional,…read moreknowledgeable and thorough. The office is accessible and the Bourse staff is friendly, helpful and well informed. I have been a patient for over 5 yrs and have no reason to consider other options.

    Photos
    Bourse Optical Boutique - Theresa

    Theresa

    Bourse Optical Boutique - Dr. Gregory

    Dr. Gregory

    Bourse Optical Boutique

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    Visionworks

    Visionworks

    3.2(25 reviews)
    3.3 mi
    •$$

    I went in for my appointment and the doctor and staff were incredibly rude and made me feel like I…read morewas disturbing them. There was no one back for an eye appointment at all, so it was just the staff and myself, no one said "hi" or "welcome in." Instead it was "what can we do?" There were two women at the desk and the one looked at me like, how dare I come in and disturb them just sitting there, and she was the one who did my screening! I asked a question about why they do the air blowing in the eye because I just genuinely never knew why and I was curious, and you would've thought I just told her that Christmas was canceled. I've had eye exams all my life, but sometimes you just go with the flow and don't ask questions on why they do certain things, but now I know to never ask them anything, and when she took me into the exam room, she slammed the door shut. The doctor just came in, said "hi" and then we sat there in silence before he even introduced himself. He wasn't personable whatsoever, and again, made me feel like I was inconveniencing him. Plus, he clearly just came from lunch or had been eating before he came in and when his hands were adjusting the different lenses, all I smelled were onions. Not a faint smell that you really had to look for, but a, hit you in the face scent. He asked me about my lenses and I mentioned that it's been a few years since I've been to an optometrist, so I wasn't really sure what the lenses were or what all they included, even the same with my contacts. He looked at me like I was a complete moron and how dare I not know. They pushed me to get my eyes dilated and told them no, twice, and he said "so, you don't want the more expensive contacts.." No, I don't, I want what my insurance will cover and nothing more, I don't need anything fancy. That also seemed like that annoyed him. I honestly hate being the person that writes a review as I normally don't, because I know that my experience can be completely different from another person's. However, the Visionworks in the same mall, also took my insurance and I ended up going there afterwards and had a completely different, and much better, experience. Their glasses at LensCrafters are so expensive, I couldn't find anything under $350, which is only the frames! I bust my ass for my money and there's no way that I would pay that kind of expense on glasses. I honestly will never go back there for any exam or glasses because it was just a really bad experience and I don't like being made to feel like I'm not welcome, it was very uncomfortable. I'd honestly encourage people to go to Visionworks 100%

    I've been going here for years for my glasses and routine eye exams. I've noticed over the years…read morethat the quality of service has really gone down. My optometrist was great, very kind as always. Majority of staff were sitting around, laughing and chatting. That's fine when there is downtime and no customers to assist, but when it's me and five others in the store, it's really unprofessional. I used to get so much assistance in past years from great employees, but the current hires now just don't do that. Also, I say this as a general observation, but a few mothers had came in with their children and were very uncomfortable with a particular employee who usually works the front desk. One mother even asked if she could have a different associate assist her. I hope things improve.

    Photos
    Visionworks
    Visionworks
    Visionworks

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    Pittsburgh Optical - optometrists - Updated October 2026

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