Scheduling needs to be straightened out. I called on 7/10 and made an appointment for my sister on 7/15 at 10:45 am. We were asked if she wanted 9:45 or 10:45, we said 10:45, the date & time was confirmed at the end of the call and I IMMEDIATLY put it in my calendar. When my niece took her mom (my sister) for her appointment, they were told they missed their appointment, it was 9:45 and they need to reschedule. My sister has health issues and has to have someone bring her to appointments, this was a massive inconvenience for both my sister & my niece (who had to travel over 45 minutes to get there). My sister does not want to go back (this was NOT her 1st time there either) because of the mix up. read more

1st appointment was a total disaster. I have epilepsy and my neurologist advised me not to get a dilation. I told Dr Chang that and he asked me several times to do it anyway. I said no and that should be it. Although I could read the smallest letters on the eye chart, he told me I definitely needed glasses/contacts, I have a clot in my eye, and needed to reconsider a dilated exam. He was incredibly rude and cut me off several times although asked me questions. Awful What ever happened to patient rights? I left there in tears and now I can't get another exam due to my insurance. He told me I had to come back in a few months, which I scheduled with a different doctor in his practice. I'll never recommend him to anyone. read more

Had a 12pm appointment. Walked in and it looked like an ER waiting room with 20-30 people waiting. After I paid my copay I waited an hour to not been seen. I had to return to work so talked to the front desk and they were going to re-fund my co-pay. Never happened. Would not recommend this company to anyone. read more

Dr. Scherer saved my eyesight. I was having too much pressure in my eyes and he was able to fix the problem. A couple of years later I had chateracts removed and lenses inserted. My sight is not a problem anymore, even at night. I found the rest of the staff friendly and helpful. read more

They cancel your appointment without telling you. Go there after there confirmation email just to be told to reschedule. Gm never calls back to explain, they must not care about their patients too much! Not first but def last time! read more

Excellent service!!! The staff are friendly. The office is clean and neat!!! I highly recommend them read more

Wonderful treatment of patient with special needs. She has seen numerous doctors for various issues. All are very appreciated!

An absolutely HORRIFIC experience. PATHETIC. Had a 10:00 am eye appointment and, after waiting an hour, finally left Chang's office without seeing the doctor. Main waiting room and sub-waiting rooms filled with patients waiting to be seen. The waiting time was excessive and indicates to me that this eye doctor has little regard for other people's time and how he has wasted it. TERRIBLE, TERRIBLE EXPERIENCE. read more

I have had only good experiences with Chang Eye Group until I saw Dr. Brian Gaster, new optometrist, a few months ago. His prescription for my new eye glasses was so bad that I knew right away that I couldn't see correctly with them. However I was told to try them for two full weeks to get used to them. After a week I insisted on a lens check. Sure enough my new prescription was very different. I ended up getting new lenses. Dr. Gaster told me it was my fault for giving him the wrong information during my first exam. There is no way I could have been that off. I've been wearing glasses for 30 years and never had to get lenses remade. I do not recommend Dr. Gaster for eye exams. read more

The staff are professional but Dr. Chang is rude, dismissive, makes inappropriate comments and does not care enough to follow through with his guess at what is going on. I went to 2 other specialists - one being Everette and Eurite and they nailed what was causing my double vision and what I needed. And they followed up. Chang did not care one bit and never even gave me a prescription. As an Advanced Practice RN, I was shocked. I would not send anyone there. My review would be less than one star mainly due to his condescending rude comment and he knows what it was. He didnt even want to take a minute to answer my questions when it is pretty scary to have double vision to the point you can hardly drive. He didnt care​ read more

Been coming here for years. This place has gotten worse and worse. Service is very slow. Paid 700$ for glasses which were supposed to be ready in 1/2 weeks before the holidays. Month later still waiting and can't even get a call back. Awful. We are the customer, treat us like it. read more

Would have given 5 stars but the handicapped parking is really bad only two spots and always taken and all the other spots are small would not recommend to anyone with a disability. Was there twice and both times saw someone handicapped having problems getting into thier car. read more

My eye exam went smoothly until it came time for me to see Dr. Chang who I have seen since my cataract surgery. He has always treated me with respect but today he made fun of me & chastised me for my recall of my medical history. Dr. Chang cut me off several times telling me "at least you know now what went on with you." I will not be back to see Dr. Chang. I will call to be scheduled with another of your providers but if that can't be done, I will seek care elsewhere. Nancy Raffetto read more

Dr. Chang is arrogant and unconcerned of his patients. I would not recommend his practice to anyone.

Awful! My 84-year-old mother had an appointment for an eye exam. She uses a rollator and was slower than normal that day. We were 15 minutes late. They said they couldn't see her since she was more than 15 minutes late and we would have to reschedule. She has been going there for 20+ years. Can you imagine? Turning an elderly person away and telling them they will have to come back?? The guy at the desk said he would reschedule us...I said, 'no thank you.' Not sure they realize you can go anywhere for an eye exam. Dr. Cheng has also developed horrible bedside manners. We started going to Dr. Ngan a few years ago because was rude to my mother. He should retire. Dr. Ngan is a Blessing! read more

Excellence abounds at Chang , from the front desk folks to my Dr. Schrader to following through with eyeglasses and contact lenses! Their Greentree office is spotless in every aspect! I am however most impressed with the thoughtfulness that is displayed and given to each patient!! read more

RUN, DON'T WALK, AWAY FROM THIS PRACTICE IF YOU VALUE YOUR HIPPAA AND CIVIL RIGHTS!! I went to their office only because a my doctor from another practice had transferred there. As I was waiting at the desk to check in, I noted a sign stating 'masks are required unless exempted by a medical condition as recommended by the CDC'. I have a respiratory problem, and I was wearing a mask that I could breathe through. Chang came up to me and demanded that I change my mask because it was not acceptable at his practice. I pointed out the sign, and he angrily asked his front desk associates who had placed the sign there. They responded that mgmt had, and he told them to take it down. He then said that I had to change the mask or not be seen. I was very angry at this point, but did change it to another one. After having the initial history intake done, I went to sit in a waiting area. I was off in a corner, by myself, and I had the mask on but felt like my breathing was being affected, so my nose was showing. One of the mask police came over and insisted that I pull it up or leave. She left the area, but I could hear her discussing me with other staff (including doctors); they were making disparaging comments about me in the hallway. Other patients were around and they added in their 2-cents as well. I was finally allowed to go into a regular exam room. The doctor came in and instead of worrying about my eyes, he started in on the mask issue as well. He did not do the exam, but claimed he had to go out to do something while my eyes were dilated. I then overheard HIM talking in the hallway with other staff (and pts were still nearby and within hearing). He came back in, told me that he felt 'threatened' because I had used some choice words while in the waiting room. He informed me that he did not want me to come back. At that point, I called him and his staff and bunch of Nazi fascists who have no love for our country. I left and immediately filed complaints with the DOJ as well as my health insurance company, and the Dept of HHS re: a violation of my civil rights under HIPPAA as well as the First Amendment (freedom on speech). Of course, with the lack of justice that we currently have in our country, the ONLY thing that happened was that my money was refunded. Period. No censorship. No fines. No violations of civil rights filed. Blah blah blah. I say it again: RUN, DON'T WALK, AWAY FROM THIS PRACTICE IF YOU VALUE YOUR HIPPAA AND CIVIL RIGHTS!! read more

I was very pleased with the care Dr. Joseph Scherer gave me. I had double cataract surgery at St.Clair Health. Dr. Scherer was not only very skilled, but took a personal interest in me. His explanations were very clear. He was never rushed. I appreciated the time and skills he used on me. read more

WOW! The owner of this center seriously needs to evaluate their front of office staff. One quick scroll through the google reviews affirmed me in my opinion that the women that work that desk are two of the rudest people in customer service. You can't get anyone on the phone and when you finally do you are treated like trash. Called with a simple question this morning and the front desk woman, Monique, sighs and says "I don't even know who you are", then sends me to voicemail. Speaking to these women makes you feel like you're on an episode of Punk'd. DO NOT GO HERE!!!!!!!! read more

The exam I received was incompetent and despite being previously told that there would be no fee due when I asked, I received a bill for these exceptionally substandard services that I immediately needed to have remedied elsewhere. The practice then spent months sending disputed bills without responding to inquiries about them. Moreover the billing coordinator is untenably rude and dismissive of any such concerns, but only once she actually responds to you, which could take weeks. This was the single worst eye exam experience I have ever had. Avoid this practice under any circumstances. read more

We have only been coming for 11 months. Seven members in our family. All but two wear glasses. Some members have insurance some don't so we pay cash. The insurance is from the county for medical reasons, not because of financial issues. Yet this place really has no bedside manner and treats you like you're not worthy given the insurance we may have. Mind you they had no problem with cash. I offered to pay cash for glasses rather than only be allowed certain frames and one person told us we only had to pay the difference where's as another lady told us she obviously didn't know what our insurance was and therefore we can only pick from a very small selection off in a corner away from everything else. Two family members have an eye disease and are in a study. Never had a copay for this then told we would have to start paying but to talk to the front desk about it. Front desk had no clue and said they'd call. No call. So I called and they had no clue. Showed up for regular eye exam, not the study. And was told we had to pay over $550 total for both members or we couldnt be seen for the regular is it, that insurance pays for. Then everyone else at the desk got involved, who had nothing to do with the issue. One girl shaking her head and rolling her neck saying we obviously don't want to listen to her. No i don't. We left because every time it's an issue with how we are treated. They offered financing... for what. I never said paying was an issue. I said I wanted to find out why we had to pay for an appt next month for this months insurance paid visit. From glasses to front desk this play has no bedside manner. read more

Alexander Chang is the most arrogant person you want to meet. Go somewhere else. he embarrassed me in front of his technician. She looked at me to say how sorry he was acting. he acts like a big shot because he owns the business. He can be reported to medicare and other insurance of how he treat his clients. read more

Been trying to call there all week to schedule my yearly eye exam. Nobody answers the phone. I've tried over & over again.

Chang Eye Group is quite good. I've been here several times, as have several members of my family. They have a large facility with good equipment. This translates into better eye care, I believe. I see Dr. Weatherly, and she is excellent. Not only is she very knowledgeable, pleasant, and professional, she takes enough time with me to answer my questions. During the eye exam itself, she is very patient as she works through the "better now, or now?" bits. Their eye-glass boutique is pretty large, but I've not purchased anything there, so I can't really comment. read more

Regrets! Cataract surgery was a success and my eyesight is worse than ever. i was never told there could be a choice of lens that would accommodate my lifestyle etc. Was told I might need readers and was ok with that. Told I should be happy to now have 20/20 distance vision. Great! but I lost intermediate vision, and near vision. I cant see anything closer than 7 feet. I now have to walk around with 3 different pairs of drugstore glasses taking them off and on like a circus act. I can't shop, cook or work and have constant headaches now. No option can make me lens for the intermediate and distance, no way to fix this. read more

office staff answering the phone was not courteous or caring. She seemed "put out" because I interrupted her. I am well satisfied with the doctors and technicians. However the first contact with any business should create a positive impression read more

Chang eye group are great folks. Everyone was very pleasant and helpful. Their glasses and contacts are pricey but nice.

Very happy with my surgery results that Dr Wang performed. The whole experience was very positive. Dr Wang and his staff were very professional and communicated the process so that I felt comfortable. Would highly recommend them! read more

I am an older person who is mobility challenged and was seen in the Green Tree office back in July, therefore my means of medical transport is the local paratransit here in Allegheny County. My first issue when I came in was that when I presented my referral for an OPHTHALMOLOGIST to the girl at the desk. I was informed that my appointment was NOT with an ophthalmologist but with an optometrist even though I had carefully specified that I needed an appointment with an ophthalmologist at the time of making my appointment. When I asked if they even had an ophthalmologist I was informed they do but that person was not in the office that day. She Kept my referral paperwork, (I assumed it was to go in my file) I had a 3 hour wait until my pickup time, therefore was stuck with twiddling my thumbs for 3 hours or letting them examine me. I chose the latter. There was extensive testing done. Most of which I was unfamiliar. No complaint there since my family has a history of macular degeneration and of retinal detachment. Except that during the testing the technicians talked down to me as if I was incapable of comprehending. As I was being taken to see the doctor after all the testing I let them know I wanted a printout of the results of my visit, before I left. I was informed that they do not give patients a copy, only the patient's physicians. Then I saw the doctor Proud who informed me that my 'nerve bundles' were anomalous. (apparently she thought I would understand nerve bundles better than retina) She also informed me that I had cataracts but there was no need for me to see an ophthalmologist. (problem is only an ophthalmologist can perform any needed surgeries on the eyes. Since an Optometrist is not a medical doctor) My complaint sadly does not end there. Due to multiple deaths in my family, it took me a couple of months to follow up. Neither my referring Neurologist nor my Primary Care physician received a copy from Chang eye group. Then to top it off I recently got a bill stating that they did not have correct information regarding my insurance, How is this possible considering they photocopied my insurance Card? read more

I went in because my daughters and I have a rare muscle syndrome. Dr. Chang had operated on me years ago and I wanted his advice as a second opinion as to what to do with my kids who have it. He didn't even sit down, he left the door opened, looked at my daughter for two seconds and literally said, "she's fine. She doesn't have it. You should take her to a pediatric clinic. Why are you even here? (I explained). I didn't operate on you. (Yes you did....etc) If you're so curious, go to the hospital. You expect me to remember your surgery? I operate on older people now." He tried to undiagnose me and my daughter as he moved toward the doorway raising his voice and being very short with me. The tech said, "It says here in her chart she has it sir" to which he responded, "well I don't see it." I said, "That's what happened with me. It was barely noticeable and then it got really bad, I wanted to prevent it. Is there something we can do?" "No. It's genetics (duh!). Go to a pediatric optometrist." And left. This office claims to take people ages 6 and up. I had called ahead with my situation. I waited in a crowded waiting room during covid-19 for an hour and a half to get this treatment. When I left, I was nearly in tears, the woman who had witnessed it kindly asked if I needed anything from her and I told her no and it was a complete waste of my time. He has zero bedside manner. I couldn't believe how he spoke to me in front of my children. Do not go to him, do not take your elderly mother or father. He does not respect people or listen to them. My daughter and I were horrified. read more

The doctor and staff are very personable and professional but the one major complaint is that they schedule too many people at once. The waiting room is crowded. I've only been here twice and both times were over 90 minutes wait. Unacceptable! read more

The staff is caring and accommodating. Dr. Alexander Chang is rude and curt. His attitude towards patients is the worst I have ever experienced. read more

Great staff and doctors! Everyone is very friendly and knowledgeable. I'm so glad I found Dr. Weatherly as my new optometrist, and the selection of glasses is great!! read more

I recently had cataract eye surgery on my right eye and a week later on my left eye. The surgery went well and the clarity of my vision is greatly improved. However I was led to believe that nighttime headlight glare would cease but this did not happen. Also I was not given either verbally or in writing any information to prepare me to choose either a near-vision lens or a far-vision lens. Starting with the first surgery, I experienced 12 days of dizziness. And the antibiotic eye drop prescription made me so unwell with frequent belching that I was unable to do my house chores for 14 days. I did call the office to report my ailments. I was told to contact my doctor and was given no other help or information. The prescribed eye drop bottles contained many more drops than stated on the label so I ended up paying for the unused over-prescribed bottles. read more

I have been going here for years but apparently they are now interested in charging more. I am not disputing the quality of care but having you come in multiple times for something other providers will do in one visit is time consuming and expensive. I went in for a diagnostic exam and new eye glass prescription. I can understand having to come back for a contact fitting but when I was told I had to come back in again for a new prescription seems ridiculous. I don't have the time to spend another hour half to two hours for something that in the past they did in one visit. I won't be back. read more

Allow about 90 min to 2 hours for a vision exam. I'm a regular customer so I plan for it. Not many mirrors and none full length to try on new frames. Do some research on what types of lenses or features you may want. There are many options and the sales staff generally just give you what you had before so you might miss out on newer lenses or treatments. They don't use any measuring devices other than a marker and ruler. I saw there are some eyeglass stores that actually take your picture on a monitor so you can put your prescription glasses on and see yourself. It's hard to pick new frames when you can't see yourself without your glasses on. This place does not offer that service. I've always liked the doctors here and will continue to go for continuity of care. The frame selection is adequate. read more

I'm new to Pittsburgh and Chang Eye Group was highly recommended. Dr. Chang removed cataracts in both eyes. The staff is professional and friendly. They explained everything step by step and answered my questions. I highly recommend Chang Eye Group. read more

Nice people, clean facility, excellent processing, great diagnostics. Couldn't be happier with my experience.

I would recommend Chang Eye Group to all my friends. The doctor was patient and the optical shop was very helpful. I was able to purchase a pair of sunglasses and riding glasses at a great price. The entire office was very friendly and made it a fun experience. read more

I was looking for a place to buy glasses. I tried several times to go the location in Peters Township. However, every time I stopped they were closed. The hours on the website indicated they were open until 5:00. When I arrived at 4:30 they were closed. They are also closed on Wednesday. But on a good note I did finally get in and everyone was very nice. I did not need a eye exam just new glasses. The lady who helped me was wonderful she gave me her expert opinion which truly helped. I was selecting the wrong styles they were not the proper size for my face. She quickly steered me in the right direction. I found several great pairs to choose from. They have enough of a selection that you don't get overwhelmed. The process was quite fast. My glasses should be ready in 2-weeks. read more