I've been going here for years for my glasses and routine eye exams. I've noticed over the years that the quality of service has really gone down. My optometrist was great, very kind as always. Majority of staff were sitting around, laughing and chatting. That's fine when there is downtime and no customers to assist, but when it's me and five others in the store, it's really unprofessional. I used to get so much assistance in past years from great employees, but the current hires now just don't do that. Also, I say this as a general observation, but a few mothers had came in with their children and were very uncomfortable with a particular employee who usually works the front desk. One mother even asked if she could have a different associate assist her. I hope things improve. read more

worst visionworks that Ive delt with. Very unprofessional and rude staff. Cancelled my appointment without making sure I knew it was cancelled. read more

This past summer, I came to Visionworks in a moment of desperation. Long story short: my former work-based insurance was canceled prematurely, and it took so long to get it reinstated that I literally had one day to use it before its original end date came around. My normal eye doctor couldn't take me on such short notice, and I had no idea when I would get the details of my temporary insurance plan (side note - I didn't get them until late fall). So I came to Visionworks for the first time ever. To this store's credit, their staff are delightful. They worked their butts off verifying my insurance, helping me find great frames, and just generally making me feel better about the situation. I can't thank them enough for being patient and sweet in my time of frustration. That said...their optometrist ultimately did not get my prescription right, which is kind of a big deal when you're getting new glasses. I did end up using the glasses from August through November, as the lenses weren't TOO bad and actually weren't off by that much. I could even work around the script's flaws with practically no trouble for a while. But as soon as I began reading extensively and continuously again (i.e. unable to schedule breaks to rest my eyes), that small deviation from what I needed unfortunately began a problem. So I headed to an eye doctor covered under my current insurance for an updated script; and they actually told me that places like Visionworks can sometimes make prescriptions TOO strong - go figure. My final score for this review is an averaging out of the good and bad at Visionworks. Again, the staff here are very sweet, and if you have an existing accurate prescription I see no reason why you shouldn't buy glasses here if you fall in love with a pair. But I admittedly can't recommend their exam services, not after the imperfect script I received earlier this year. read more

I decided to go with a 'chain' optometrist because I felt like I was paying so much out of pocket at previous local ones & I wanted to try to minimize the cost since I wasn't eligible for insurance coverage on a refill of contacts for another 5 months. I made my appointment easily on their website for a Sunday which was awesome because I seldom am busy then! I got a few reminders and even the option to complete some medical history paperwork prior to coming in to save time. I arrived 20 minutes early for my appointment and they hadn't yet opened. I waited until they lifted the gates and in walks a mother and two sons. I knew I was the first appointment so I didn't think much of it. Welp, they took them first for god knows what reason. Unfortunately for me, the mother decided on this visit that she would teach her sons some responsibility and had them completing their forms on their own - which took at least 15-20 minutes (she also had them go into their exams on their own & they kept coming out to ask questions). Long story short- I waited at least 30 minutes past my appointment time to be seen. I brought my glasses with me because I'm blind as a bat & when they tell me to take my contacts out I can't see where I'm going. The tech noticed that I brought them & asked if she could take them to get a reading off of them. I said sure. She comes back 5 minutes later with my glasses, and hands them to me without making eye contact. I thought that was weird & she walked away. I go to put them on and they are COVERED IN SCRATCHES. And not scratches spread out - but isolated at the center of the lens in a circle pattern. I about lost it but I just wanted to get the hell out of there. I was seen by Dr. Rose and she was fantastic! She was very informative and thorough and you can tell she knows what she's doing. I ordered my contacts & they seemed affordable. I asked Alexis (a different tech) if she could mail them to me instead of me having to come in on a weeknight (tons of traffic) and she was more than willing to do so. I spent almost two hours from start to finish but I chalk that up to the 2 sons 'learning to walk' at the eye doctor for the first time. I don't think I'll be back. If I do return, I will not be bringing my glasses I know that for sure! read more

Colleen is very helpful! Takes the time to make sure everything is done right. She actually made me feel welcome, and she was so incredibly helpful. I recommend her. She sees to it you have a good experience there. I can see! Yay! read more

I've been getting my glasses from here for a while now and I always have a great experience. Covid precautions are being followed as everyone has to wait outside the store until temperatures are taken. Colleen is the one who has made all of my experiences great! Weather it's her helping me pick out glasses that suit me best, or helping me get my glasses tightened, she's always there to help! I would highly recommend visionworks in the mall. I've been to plenty of other places but I've always felt the most comfortable here. If you stop in for anything ask Colleen for help! She treats everyone like a friend. read more

I ordered a fabulous pair of glasses but they were way too big so I wanted to exchange them. The general manager Colleen, spent about an hour going through almost every single pair in the store that would fit my petite face. We finally decided on a pair of Draper James glasses because I wanted the cool factor as well. When I came to pick them up two weeks later, she recognized me right away and invited me in. She's so friendly! She adjusted my glasses and sent me on my way, a letting me know that if there was anything I needed to call her she was only a phone call away. read more

I have been going to Vision works for almost 6 years. I began taking my daughter when she was 6. My little girl has Down Syndrome. Every employee has always treated her with kindness, patience, and dignity. They are always helpful finding frames that keep her looking cute and stylish. They are professional and have always done quick repairs and adjustments when needed. Somewhere along the way I needed reading glasses. I got to know the staff even better with my needs. Colleen the manager is funny, kind, and remembers you and your family. Amber is also a rock star. I highly recommend this particular Visionworks location. read more

The trial lenses they gave me a couple problems. The lady called the manager over; we talked, then she had the doctor came to see me. Got a new trial pair of contactts. They seemed genuinely interested in helping. Kudos, ladies! read more

Visionworks - Huge selection. - Optometrists Near Me - Pittsburgh, Pennsylvania

Need an eye exam that's affordable if you don't have vision coverage? This is the place to go. The General Manager is Collen and she has a great knack for pulling a frame that you maybe skipped over but when you try it on-it's the one. I saw her do that with my oldest son tonight. I also saw her do her magic with a young woman. Shauna is also great at helping you find the perfect frame. She listens to what you are looking for and guides you to it. The store carries brands like Kate Spade, Diesel, Guess, Nike, and many others. We had a great experience from beginning to end. We weren't rushed and they adjusted my son's current glasses for free. They are open 7 days a week so there are lots of options for appointments. If it's the end of the year and you have money left in your flex spending account, buying a pair of glasses or sunglasses is a great way to use those funds. That's why I was looking to see what they had. I found a pair of Kate Spade's that had my name written all over them. Go in! Check them out! read more

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So I had appointment at 4:20 with my son on Wednesday! So when we went into the store the ask if we had a appointment I stated yes at 4:20 that said are you Jacob I'm no! I stated my sons name the said you didn't confirm your appointment! But all day long I received text message about our appointment! The staff were rude and not accommodating at all! So we left and I called them back she stated she had the wrong number and was trying to confirm my appointment! But she stated she had the wrong number! But yet I received text message all day long! I was very upset about this and had a few choice words that I shouldn't of! But the staff there were not accommodating at all! She was very rude and I will not be back to this location! read more

This store has great customer service! It is a solid team run by a great store manager. She is friendly and remembers all of her customers and their needs. I had broken glasses a few weeks ago and she was able to take care of my issues, no problem. I trust the care that I receive in this store and I trust the opinions of all of the doctors who work there. The employees know their customers and don't try to sell you things just to make a quota. I don't live close to the South Hills store but I keep going back to it because I trust that I'll be taken care of while I'm there. read more

HORRIBLE. Got the call 4 days later my glasses and Sunglasses are ready. Pick them up, get home couldn't see there were scratches from top to bottom on both lens. They put in a new order for new lens, like no big deal what happened to mine happen all the time.. uh??? I call 4 days later to check status, was told they're in and just need cut. Go back today get home clean my glasses and the damn arm falls off, the entire arm! This is the 2nd trip in 1 day. 3rd trip total and to be honest I'll never get glasses here again. So frustrating when you pay ridiculous amount of money. I've never had any issues in all the years I've been wearing glasses until this trip. read more

So I went to Visionworks about 2 weeks ago for an eye exam. My experience could of been a lot better. the sales person I had up front wasn't friendly or welcoming at all. The sales person Cindy made me feel completely uncomfortable throughout the process of ordering my contacts not to mention she wasn't rushing through the whole process and was disorganized because of something going on with the company. So after my exam my the doctor gave me two pairs of trial contact lenses the biofinity and the acuvue vita. while upfront at the desk while ordering my contacts I realized that I didn't have my debt card on me so I couldn't pay for anything that my insurance didn't cover. So she informed me that I had to make a purchase the day of my eye exam because of the way my insurance was set up but and that we could always refund them when I came back and decided which brand that I liked better and order those ones. So By the time of my next appt(02/03/2020) I decided that I liked the boifinity more and that's what I wanted to order and which I also thought I ordered. So I went in yesterday (02/03/2020) and thought I ordered the biofinity. I got a call today notifying me that the sales lady didn't order me the biofinity she decided to take it upon herself and order the "vision works" brand of biofinity or somethign along those lines. Well I informed her that I didn't want that at all nor did I know that was an option. She made this decision because at my first initial appt I told her that I didn't want to pay outta pocket for anything that day not only because I didn't have my card on my debt card on me but because I also wanted my insurance to cover my contacts. And while on the phone after telling her that's not what I ordered yesterday. She kept bringing up the fact that I didn't have any money at my first initial exam. She also informed me that the contacts that were ordered were a cheaper brand and were from the company Visionworks. I told her that I just wanted the biofinity. So now I have to pay full price for the contacts. My question is if the doctor gave me the name brand biofinity why would they order me a completely different brand then the ones she gave me and I also told them I wanted that specific brand. I the Visionworks brand. I have very sensitive eyes so I would have never agreed to order generic contacts in the first place Because they simply don't work This was my first bad experience with vision works and I hope the only one. Everyone else was very nice. I just wish she would took her time and explained everything throughly and informed me yesterday while I was ordering contacts that they weren't the biofinity and they were a cheaper brand and completely different brand so I could have corrected it then. I've been going to vision works for years and have never had an experience like that. Not only was she rushing me throughout the whole process the was rude too and made me feel like I was stupid each and every time I've talked to her. read more

The South Hills Village location is the absolute worst! Go to another location. Very rude! The very worst customer service ever lives here. Front desk manager so rude and frankly, just mean! Store manager Cynthia not any better! Find another store!!! Pleasant Hills location awesome! read more

Patty was a pleasure to talk to and answered all my questions thoroughly. I highly recommend her if you're in the need of some fine eyewear and good conversation. Excellent employee, which is hard to come by now a days. THANK YOU PATTY!! read more

The best visionworks store I have ever been to without a doubt! Everyone working here is so friendly and professional. I purchased prescription glasses and sunglasses here and I couldn't be happier. They went above and beyond to make sure my glasses fit perfectly. read more

Agree with the poster above. The front desk staff is really bad. The woman was incomprehensible and all of the paperwork was wrong. She was also unable to process my insurance and started performing tests before I even finished the paperwork. Avoid. read more

Poor customer service one women came over after about 3 minutes asked me what I needed. I told her i needed glasses adjusted told me to wait at a desk , just wanted my glasses adjusted, left me there two more people came in one wanted a appointment sat with him and went over dates. Next a woman came in and three people came out to wait on her for glasses. Still no one came over to me. The other 3 woman sat at other desks using the computers no other customers in store so I got up and left. No reaction from any of them! Will not go back. read more

Made appointment online, was called within 15 minutes to reschedule. Was told by the lady on the phone that she had no idea how the online schedule system works because she was new. Spoke with Manager who informed us that everything is messed up online and she calls people back all day long that schedules appointments on there. Got a confirmation e-mail about my appointment and a link to save time by filling out paperwork. I filled this all out online but was still handed paperwork to complete when I showed for my appointment. Was told... the online system is messed up and we do not get that information. Well, where does it go?? Wish I can give them 0 stars. read more

I would give 0 stars if possible. I had made an appointment a week before and even asked what information I would need before hand to make the process go smoother. When I arrived, what they told me there was contradictory to what I was told on the phone. I tried to be as cooperative as possible and figure out what additional information they needed but the staff there was VERY unhelpful and rude. No one would attend to me so when i got up to ask for help, I was told to "have a seat. You will be fine, go sit down." After sitting there for an hour after my appointment time with no one showing interest in helping me to figure out what THEY wanted from me, I had to walk out. Will never be returning to any Vision Works read more

I've had trouble at another Visionworks location and decided to talk to another store manager about it. Colleen went above and beyond for me and I can't say enough good things about her customer service. I had to call the "other" location and was put on hold twice as soon as I called and was on hold for 15 minutes the first time and 5 the next with no one coming back to me until just giving up and calling Colleen. KUDOS COLLEEN! read more

Patty is awesome !! She makes sure every time I'm in that I get the best glasses for my face shape and that they aren't slanted, cracked, or too big. She makes sure you leave feeling good about yourself. I suggest her to all my friends and family! read more

great employees, very organized space, was helped right away.