I purchased Coach frames and prescription lenses at the Bridgeville location on 6/15/2019 which cost $492.00. The rep helping me suggested I purchase a scratch warranty on these lens which I did for $60.00. DON'T PURCHASE THIS!!!! I called today 10/22/2019 to ask about getting my lenses fixed because they are scratched. I was told the warranty expires after a year!! Nowhere on the form I was given is this disclosed!!! It states after a year the frames are no longer covered but says nothing about lenses. I am enclosing a photo of this warranty. I have NEVER had a problem with my lenses scratching, this was my first and LAST time with this company. Mary Frola read more

Anyone else only have issues with glasses while traveling? I wear glasses every day with no issue -- then as soon as I cross state lines, shit goes berserk. I was in Pittsburgh for a quick trip when one such issue arose. I stopped into 3 Guys while on the way grab pancakes at Pamela's Diner next door. Victoria was super nice and super welcoming, and she helped me find what I needed. She even gave me some tips for places to check out during my stay. Thanks, Victoria -- you're a lifesaver! read more

This is the best place I've ever gone for an eye exam and the best place I've ever gotten glasses. Since I have required corrective lenses for a couple decades now, lived in several cities, and gone through a couple pairs of frames a year (on average), this is saying something. I stopped in basically on a whim to check out the frames selection and decided to book an eye exam based on the GREAT customer service and the nice range of options for my (absolutely gorgeous but hard-to-fit) face. From the moment I stepped in the door, people were super-friendly and helpful. The staff clearly care about making sure people love their frames. More than that, they are good at picking a selection of frames that flatter people's facial structure. Even more than that (and rarest of all), they are good at taking individual customers' aesthetic preferences into account once they've learned what those preferences are. The eye exam was about as pleasant as an eye exam can actually be, too. Once again -- great customer service with offers of drinks, candy, etc. while I waited, and a pleasant, friendly doctor with a caring demeanor. Pricing was completely reasonable, as well. The prices for frames and lenses seemed average for the area. I have vision coverage as part of my health insurance, which took care of the exam and the first pair of lenses I bought, as well as $60 towards a pair of frames. But I wanted two pairs of glasses, and the frames I liked were more in the $250 range (although they had plenty of less-expensive options too). Based on past experiences, I was planning on shelling out $400-$500. However, Three Guys will give you a really good discount on a second pair of glasses (they will discount frames AND lenses). So I walked out of there with two pairs of amazing glasses for well under $400. The first pair was ready in less than a week! Finally, when it was time to pick up my glasses, Three Guys helped me out one last time. I was taking care of a relative's small dog, and absolutely could not leave her alone with my cats. But it was also 90 degrees out so I couldn't leave the dog in the car, either. Although they usually don't allow dogs in the shop, they let me bring her in so I could pick up my glasses -- I was able to get my glasses without cooking the dog or risking my kitties turning into puppy chow! I'll definitely be back. read more

SETTING: Store on the corner with good selection. Great sales from time to time. 3 Guys usually puts a little sign right outside the store to advertise their deals. Clean and quiet inside with a good amount of selection of prescription glasses and sunglasses with all kinds of price ranges. Great to see they feature a local Pittsburgh company (Chromos) too! SERVICE: At the 3 Guys, I never felt like I was pressured to buy anything. The two guys (and one gal) would always start with asking what I was looking for and try to help, but would respect my space and not hover over me. What's one thing I dislike more than being hungry and skipping a meal for work? Answer: a hovering and persistent salesman/saleswoman playing man to man defensive coverage on me at a store. I certainly appreciate the space, but perhaps they are a little too relaxed here. I wanted a particular pair of shades and they didn't have them in, so I asked when the new shipment would arrive. They said to come back in a week, so I did. New shades still weren't here, so I gave them my number and requested they call me. Another week went by, and no call, so I went back down to the store. They told me they lost my number and still haven't received shipment. I gave them my number a second time. No call for a few days, so I called them instead. Turns out, "Oh the shipment is here! Sorry we didn't call you right away." Thanks...??? IMPRESSIONS: Nice guys, but honestly if I wasn't this strongly interested in that particular pair of shades, they would have quickly lost me as a customer. I probably would not have even come back and/or call to check on the status THREE separate times. Way too much effort spent on my part following up with them. Plenty of wasted time whenever I would come in the store just to leave without my new sunglasses in hand. It was a bit frustrating, to say the least. I left my phone number on a post-it note too, so I'm surprised they were careless with it from a very serious customer. For a place that has 3 overly-energetic looking guys as their logo, their customer service seemed to give exactly the opposite vibe. read more

I want to write this review with as much as an open mind as I can because my experiences here are mixed. I made my appointment in person a few weeks prior. The guy gave me a little "reminder card" with the date and time on it. I posted it on my desk at work and put it in my calendar. I was set. Until I showed up the day/time of my appointment and they had no record of it. After a bunch of back and forth the one employee, who is also a partner, Robert, had worked out with another customer for him to give me his appointment. Apparently the other patient worked in the building next door and was very flexible and happy to switch. That was very nice - however, I don't want to have to encounter situations like that when I make an appointment. The optometrist was thorough and seemed confident in his work. Great. He did try for quite a while to convince me to buy daily lenses again after I clearly stated I couldn't afford them and wanted to switch to weeklies. Ok, he had to give in after a while. Check out was a breeze and once again, Robert, the managing partner, was friendly, professional and exhibited great customer service. I want to be mad at 3 Guys because truth be told the first time I went they were VERY backed up with appointments and I had to wait quite a while for my appointment. But the "guys" that work there really are NICE and want to keep your business. read more

Had to get a fresh eye exam for DMV purposes. Turned out the prescription I got from America's Best downtown like five months ago is wrong because the doctor there has such garbage handwriting that he was off on the axis of my left eye (002 turned into 102) so the glasses were made wrong. Dr. Jancaro caught it right away and thanks to 3 Guys operating beyond the 1960s the prescription wasn't handwritten so there's no chance of the lenses getting cut wrong. Dr. Jancaro was great and explained everything that was going on with my eyes, staff was nice even when having to deal with difficult situations. Will absolutely be back in the future, and will absolutely not be going to America's Best ever again. Oh and they don't use that god awful air puff machine to test your eyes, they have what I assume is a more sophisticated piece of equipment that does the same job without giving you a panic attack waiting for the puff of air, so that's a huge plus! read more

The initial service here was great. The eye exam and purchase of my daily glasses was fine. My vision plan requires lenses to be sent out to their own labs, but everything worked out well. When I picked up my glasses, I decided to purchase a pair of prescription sunglasses as well. 3 Guys offered me a discount since the sunglasses were not covered by insurance. I ended up getting $600 glasses/lenses for about $300. Not bad. Since they would be making the lenses in-house, I was told thee wait would be about a week. It took a little longer than that, but overall, I am satisfied with the service I received. read more

I've ordered RGP lenses this February, got a fitting test one month later, and am still waiting for those lenses (it's mid-July already). They will NOT call you back (even if they say so) so you'll need to keep on calling them if you have anything you need assistance of. I understand how busy it could be in a B to C business, but seeing the place twice on Saturdays, I'm skeptical of them being so occupied to give back a call during a week day early afternoon. As for ordering, I tried one pair of RGPs. No alternatives offered, no preferences asked. I had to call and check twice whether the lenses arrived. I've called twice again to see what has happened to my order after the fitting test. And I am afraid I need to make another call. I thought this place would be better just by the fact that they have another shop (if you have a couple of shops I'd consider that as the business being good), but I won't be coming here anymore. read more

After my fitting, I expected for the business to follow-up with me to order a pair. However, this did not happen and I came to order some boxes about two months after my initial fitting. When I went to the store for to order there was no prescription and hardly any record of my visit. There was a possibly that the doctor forgot to document my visit. However the business manager apologized for the inconvience and promised to follow up the next business day. The new plan is to place an order over the phone. read more

This establishment is just convenient. They are cool, chill, rad. Whatever adjective floats your boat- Expected from an eye doctor smack dab in the middle of a college campus. The good thing about these guys is that they are more available on a regular basis than other eye doctors and get the job done the same way. They take my insurance so I'd imagine they take most. I'd recommend them to anyone just because they are efficient and convenient. read more

I would say they were phenomenal, up until the receiving of my glasses that I ordered. I am not one in dire need of glasses and can make it through the days without, so it wasn't a big deal in the beginning. The issue arises when I ordered my glasses I was told 7-10 days, today is day thirteen. I thought the range was reasonable in the beginning, but without any communication on their part, I am now calling them every other day to see when they will be in because tomorrow will be day 14. When I told them this there was no apology, no reassurance, only that "they COULD be in tomorrow..." Everyone there was really nice, and the guys were very accommodating, but I can't stand lack of follow through and this is a complete lack of follow through. ***Side note: Men's designer frames are scarce so if you are a brand oriented person you have to be flexible here. read more

I went to 3 Guys for an eye exam and contact lens fitting a couple months ago. The guys that work there are very friendly and helpful with any questions you may have. I had recently gotten new insurance coverage as of the beginning of the year, and some issues arose when they tried to enter my insurance information into the system. They made a few phone calls and were able to work it out on the spot, which I appreciated. The exam went smoothly. I wanted to try dailies contacts, and so they gave me a few trial pairs. The rx for one of my eyes was in-between two available rx's (when power reaches a certain level, it only goes up in .5 increments and my right eye was at a .25 rx). They gave me the lower rx to try, and I could tell it was slightly blurrier than my left eye, so I came back and asked to try the higher rx. I preferred the higher, and decided to order my contacts then. However, when my contacts arrived and I picked them up, the right eye had been ordered in the lower rx. I called them, and they sent in a new order right away for the correct lenses. The new lenses took surprisingly long to arrive (2-3 weeks), but when I ran out of contacts, they offered me a few trial pairs to tide me over until my new contacts finally arrived. One thing - I wish they had acuvue advance for the 2 weeks lenses, but they only have acuvue oasys. Overall I was satisfied with my experience though. read more

Cheap, quick, and painless eye exam for contacts. Helped order contacts at a very good price.

I visited Three Guys because I wanted to have an eye doctor near Pitt's campus, and it doesn't get much better than this! Quick and friendly service with a fairly wide variety of styles. Oh, and they have student discounted eye exams. It's a win-win. read more

Worst customer service experience ever. Very shady group of people. The techs were argumentive and not willing to assist at all (at least the two guys that I kept dealing with). I went in for an eye exam and a contact fitting. They only allowed me to try on one pair of contacts which was very expensive and uncomfortable and when I asked to try out something else they told me that I couldn't. They only pushed the expensive pairs of contacts. The worst part was when I went to leave, the technician, Robert, said it would be over $100 dollars! When I asked what was this money for, my insurance covers the exam, he told me it was for the contacts I just ordered. I don't know how he jumped from me saying I didn't like the pair to me ordering a year supply!!! Luckily, he cancelled the order. The entire process of trying on different contacts and then getting my prescription number was a horrible experience. I received push back on every phone call Robert even argued with me and belittled me on the phone instead of answering my questions. Each time I called (because they never called back when they said they would), the new person I spoke to said there were no notes or mention about my phone call and request. Don't waste your time with these clowns and go to a more sophisticated optical center where they treat you with respect. read more

This is the by far the best place I've ever gone for glasses and I've had glasses since kindergarten. The employees are friendly and always willing to go the extra mile. I'll probably continue to go here for years to come. Best customer service out there and they always have the most amazing frames! read more

I was so happy that 3 guys accepts walk in appointments. My experience was awesome. I want to add a special thank you to Robert Stalter who helped me pick out frames that looked good on me. Thank you and I appreciated it! read more

My wife and I had a great experience here last year so we made appointments to go back today for our yearly exams. When we arrived, they told us that they weren't sure if the doctor was going to show up, but she might, so we waited around until our appointment times. 5 minutes after our fist appointment time, we asked again, and they said the doctor is sometimes late, but she probably wasn't going to show up, so we left. The didn't seem very apologetic. If I were in there shoes, I would have called in the morning to let my patients know that the doctor might not be in and offered to reschedule the appointment. 3 Guys Optical just lost two customers. read more

I like them! They are professional. I only had my glasses picked up here--I used the Wexford for the exam (blame Groupon). The staff was quick and helpful to get me fitted into my glasses. read more

I had an outside prescription, and I went to the Oakland location to look at glasses. I found a pair I liked and had them calculate the total cost with my insurance. They were more expensive than other places I had looked, so I told them I wasn't going to buy them and to drop the authorization on my insurance. Two weeks later I went to a different retailer and decided to purchase my glasses there. When they went to enter my insurance information, the hold from 3 Guys was still there. I had to call Three Guys and tell them to drop the hold immediately because I was about to purchase glasses from another store. The guy on the phone was completely rude throughout the entire process. He literally said "Whatever you're paying for them, I can get them for you cheaper." Really?!? 3 Guys told me the total cost would be around $260. I got the exact same frames with the same lenses for $90 elsewhere. I highly doubt they could have come down to beat that price. read more

Got my glasses, sunglasses and contacts here. I think they have a great selection with frames and the guys working there are really nice!! Every time I went there I was always felt welcomed and I didn't feel pressured to buy anything. They really try to help you out and get what you are looking for at a good price. When I went back to get my contacts it was really easy to get right in for an appointment and they came pretty quick. I would recommend coming here!! read more

I walked in without an appointment and they fit me in. Everyone I interacted with was so helpful - and explained the logistics of my insurance (which no other place has ever taken the time to do). Extremely professional while still managing to be friendly and casual. I never felt pressured to buy anything, while they still gave me all of my options. Thanks for the great experience. read more

I strongly do not recommend 3 guys, they tend to be friendly. But after you actually buy their low quality and high price stuff, I am sure you will get a lot of fun from them. Try it. read more

My experience started in early August went in to get my eyes checked and get some contacts . Got the contacts they recommended but hated how they made my eyes feel so i used the 6 month supply i bought and went in for glasses . Stupidly I opted out of the warranty on the glasses ( only been wearing them 30 years never an issue ) I somehow managed so scratch the * BLEEP* out of them . Went to the Oakland location where I spoke with Robert Stalter . Even though I didnt get the warranty he did me a " solid" and helped me out by replacing the lens that i killed .. ( I got the warranty this time ) read more

The staff at 3 Guys have taken great care of me for the past several years. In the last round of eyeglass purchases I used the BOGO deal to get prescription progressive sun glasses and they are amazing--exactly as they recommended. There are a range of price points but I was able to find good quality frames at mine. The eye exams I have received there have been very goodt, as well. I work nearby and stop in for adjustments, always good to say 'Hi.' Everyone is super friendly. Deborah read more

Got some cute glasses here and would have rated them 4 stars for that but just called them to get some information about my prescription and learned that they subscribe to the old "hold the prescription hostage to ensure that the customer can only return to you for the next pair of glasses." Got the "hard sell."' He would be glad to get me my glasses but not willing to give me information from my prescription. Really, cute glasses are everywhere. Find your next pair at an optician who doesn't play this kind of game. read more

I am literally AMAZED at the service I got! It was a great atmosphere, I was offered tea and candy, and they worked with me through the entire process to make sure I could afford my choice. Bob and V were very professional and they NEVER gave up on helping me find something I would like. When he answered the phone he was very professional and it felt good to know that all my questions and concerns didn't annoy them. I would go back tomorrow just to hang with them if I didn't already get these amazing pair of black and blue glasses. Honestly I'm never settling on terrible service again after my experience here!!!!!!!!!! Feels great to go to people who love their job. read more

Difficult to contact ever since Robert left this location, and the new manager - Jerry - seems to have zero decision making powers to help customers. Ordered prescription sunglasses from them, it took them 5 weeks to get them to me, back in September. Purchased a warranty on them as well, assuming that would be worth it. Well, 30 days later, as I took my newborn son out of Children's hospital after being there for multiple weeks due to health complications (stressful situation), the sunglasses I purchased so i could drive more safely by eliminating glare, fell through a storm drain and vanished into thin air. Right outside of the hospital. I contacted them immediately to see if they could do anything for me, as it was such a frustrating situation, and they didn't respond for 4 months, AFTER I emailed again to try again. Then, they brought me in under the guise of a 50% discount, only to find out it was more expensive than the last time since I used my vision insurance then. If this were my establishment, I would go the extra mile to potentially absorb a revenue hit on ONE customer, to ensure a lasting customer for life. Not only that, but I will not encourage any of my employees to go there either. Product - Exemplary (the only reason they're getting 2 stars - perhaps I should give RayBan the credit) Hospitality - Horrible Professionalism - Horrible Go Above and Beyond Mentality - Non-Existant I do not recommend this place - go somewhere that is less expensive with better services - any other glasses store. This is a business for profit that exists SOLELY to make money - not a local business worth supporting. read more

My son had his eyes examined in Aug, buy Feb he was complaining that he couldn't see very well. His lenses were treated with scratch guard and had a cloudy film which could never be cleaned off. When he went back to get them fixed, since he opted for insurance, he was told the insurance only covered the frames not lenses. So we had him get an entirely new exam, 9 months later. His RX changed for both eyes. The doctor who did his exam was terribly rude and said it's highly unusual for both eyes to change so much - geez maybe it's because you did his exam wrong. Of course our insurance didn't cover another exam this soon so we had to pay for it all out of pocket. read more

I'm very pleased with my experience at 3 Guys. They're very easy to schedule with, and have been very helpful with my many vision needs and questions. I was happy that the optometrist was able to refract me to 20/20 vision, as many optometrists before have not been able to. read more

I had seen their advertisements for complete pair of glasses for $79.99 and needed to get glasses for the first time, but have a student's budget. I have insurance too so I figured between insurance and their sales I might make it out with the budget half in tact; I was wrong. Immediately upon mentioning that deal they said it was an old deal and they had a few frames for which it would still apply and we were welcome to look around for them. They then proceeded to be helpful, but only pull down frames that would not meet that discount. Finally found a pair that seemed reasonably priced, but did not count for the $79.99, but figured it's just a few dollars more for the frame. What I did not account for what how much all the other bits and pieces would be. After sitting down they told us that the $79.99 wouldn't have worked with insurance anyways. They then kept adding one thing or another until the final out of pocket expense was $190. I know that is still not nearly as bad as some places, but insurance paid for $250 of the bill. I went their because they advertised glasses for $79.99 or even for $49.99 on their website, but in reality I was charged $440. The customer service was typical of glasses places, friendly enough, but nothing extra special. I was just disappointed because I thought I was going there for a good deal and left there feeling ripped off. I hope these glasses last a long time because I won't be buying more glasses from them. read more

Went there to buy frames. Honestly both salesmen made me very uncomfortable. I needed to browse a little to get a sense of what they had, and they were always right behind me, breathing down my heck. They also kept telling me their opinion of frames that I was trying on, which was very annoying. I felt like I couldn't breathe, and if my boyfriend hadn't been with me I would have left to get away from them. read more

While visiting Pittsburgh for the weekend, my husbands prescription glasses broke beyond wearable. Walked into 3 Guys at 4:55pm and at 5:45 we walked out of their sister company Eyetique, with brand new prescription glasses! Perfect! Due to Victoria! She was welcoming at almost closing time on a Saturday!!! And eager to find a solution! read more

I needed them to send my RX from a previous eye exam and they made us wait hours and submit 4 faxes before 1 of them was acceptable. I will never go to them again. They are also way over priced. So I would check other prices in the area. Vision works has great glasses at a great price AND the people that work there are helpful & kind. They are at the waterfront in Homestead. read more

I've gone to several different eye docs to try and find one I liked. This one wins! I'm definitely going back here every year. They have such an awesome selection of glasses, especially if you like higher end frames like Prada, coach, etc. I have a super hard time finding a pair I like every time I need a new pair of glasses, but they were super helpful, and I found a pair I love! Thanks for being awesome! read more

Wow! After written dissatisfied review; I guess about an 1/2-hour later; I received a call from the owner of 3-guys. First and foremost that he has apologized regarding an issue that occurred when visiting the store for the first time. Also, I was impressed to receive a call so rapidly. The owner "Brad" was extremely nice that I didn't want to take his offer. Anytime someone has a problem or not satisfied with their care/treatment at any of the 3-guys locations. Please write to Brad; he will take care of you. I will continue my care with 3-Guys, because 3-Guys care about their patients/customers. Thanks again.... read more

My husband recently went to 3 guys to get new eyeglasses, and I went along to make sure we stayed on budget and that they had our insurance info correct. I specifically told them that we didn't want a warranty on the eyeglasses we purchased. They said no problem, of course, etc. Then they handed us a credit card slip to sign and said the line item receipt would be emailed to us later. Good thing I took a close look at it because they had charged us for several things we didn't want or didn't know we were signing up for, including a warranty for the eyeglasses. When I called and pressed them about it, they said "You didn't want the warranty for the glasses, but you didn't say you didn't want the warranty for the lenses." Um, what? What the hell kind of shady shit is that? They had also added on $130 of some kind of coating that we didn't want on the glasses. I tried to straighten everything out over the phone but they said I had to come back into the store so they could physically run a return on my credit card. When I left work to come by the next day, their computers were mysteriously not working. At all. So I came by the day after that, determined to get the $150 they owed me returned on my card, and they were finally able to refund me, but not without giving me a hard time and arguing with me about the warranty business. So yeah, we liked the final product (I mean, they're eyeglasses), but I would not recommend 3 Guys to anyone else. My advice? Read your receipt carefully, and caveat emptor. read more

They are nice there. Other than that never again. I went in looking to get a years worth of contacts and maybe a pair of glasses. I am a student and do not have insurance, therefore, I do not have very deep pockets. They fitted me for Acuvue contacts. They did not carry my prescription so they gave me ones that would be okay for my sight. It was my first time trying this brand of contacts and they just assumed I would want to order them on the spot. I feel like those were one of the most expensive contact brands possible. The years worth was exceeding $400.00. Once I told them that was not in my price range it was all down hill from there. Service turned to crap. They just totally forgot about me. I decided to put an order in for a trial pair of cheaper contacts. That was well over a month ago and still no call for them being in. I ended up picking up my prescription and going to Pearle Vision who I highly recommend. They got me really nice Coach glasses and a years worth of contacts that are very comfortable for the price they wanted for contacts. They also didn't treat me like dirt once they found out my price range. Oh and it gets better, I ordered everything on a Saturday and it was all ready for pick up on Thursday. In short, go somewhere else unless you like throwing away money. read more