I went for the "dry eye" trap. They put little plugs in the tear ducts. Did nothing - and charge…read moreme a fortune. Said it would covered under insurance but not all of it. And my eyes are STILL dry!!! Don't waste your time.

Dr Diggins is wonderful quick and professional every time…read moreGreat selection of frames and in a convenient location

Came here for our annual eye exams and picked out our new frames. The optometrist does a thorough…read morejob and is very kind and knowledgeable. Then we came back when our new eyeglasses arrived. They made sure our new eyeglasses fit properly and that we could see well using them. Again, very kind and thorough. You leave with new eyeglasses, a new case, and a small bottle of cleaner and a cleaning cloth. Very positive experience.

Exceptional service and expertise. Doctors and staff are friendly, efficient and patient, willing…read moreto go the extra mile for full customer satisfaction. Highly recommended!

I bought my classes here for my five year-old son and I called the store prior to coming in. I told…read morethem the glasses had been broken and we had them for less than 30 days. He said it was completely fine to bring them back and when I got to the store, they said since they were broken, they wouldn't take them back. They said it was my problem that they were broken and that they couldn't honor their store policy.

Worth a road trip to Pittsburgh! Affordable, chic optical shop in a fab city with great dining and…read morecool things to do! I've been a war by Parker fan since they first came in the scene but only recently needed glasses ... they do offer an at home try on service but not all frames are available to try hence the recent trip to Pittsburgh - service is low pressure but friendly and helpful. Definitely check them out if you want chic frames at a great price ... I just wish more styles came in a a wider option hence the 4 stars and not 5

The last time I was here must have been an off day (my previous review gave this place one star) My…read moreappt was at 9am I was home by 9:30. The receptionist was very nice as well as the Doctor. I was in and out so fast. I've been going to this doctor since I was a kid and I'll continue to go.

I initially felt the older receptionist talked a bit condescendingly, but I thought perhaps I was…read morebeing over-sensitive. When the doctor saw me, he was highly energetic and quick with the exam. He also said that there was nothing wrong with my eyes (I have a vitreous detachment), that I do not have astigmatism and said that my previous prescription for contacts was too high. He gave me an -8.50 for both eyes. My left eye is normally a -9.50 and I believe my right is a -9.25. When I put in these contacts at home, I was severely disoriented and my eyes had trouble focusing. I also was getting a major headache, so I took them out. Today, I tried wearing contacts again using my old prescription in my left eye and his prescription in my right. No major issues, but he was convinced my eyes do not have astigmatism and should be at a lower power. Not sure what to say except that he made it seem like every eye doctor from my past was stupid and he was not. He did say "do you want to get a second opinion?" but if you know anything about insurance, you don't get that second opinion without paying for it out of pocket. I'm glad I didn't purchase contacts from him.

VisionWorks at The WaterWorks is Wonderful. All are very nice…read more Angel answered my many questions and I learned so much from her. Thank you, Angel -- You are an "Angel'. And Dr. Naponic has helped me a few times to have a very accurate prescription. I am so Happy to be able to see clearly again. The world is so much brighter, just in time for Spring. Just so Happy to see well again. As a Teacher, I would like to give VisionWorks an A+++ for their Wonderful Work. And I recommend VisionWorks to anyone who would like to have a Wonderful experience. Thank you, VisionWorks. Blessings, Jan

I had a great experience from setting my appointment, during the exam, and selecting from a wide…read moreselection of glasses. The staff was friendly and professional from the time I entered the store to the time I left. You're not going to get this kind of attention or service with online shopping.

Dr. Horwitz is the best ever, she cares for my family and I wouldn't trust anyone else. Very family…read moreoriented environment, her mother helped me find my frames! The level of care I received was remarkable and I am a very satisfied customer

My whole family are patients of DR. Horowitz and have been for years...she is simply the best...so…read morecareful to check thoroughly, has sophisticated diagnostic equipment to give a comprehensive exam, takes time and takes you seriously always seeking to help you feel and see better...these things have been true for years, but last month, I had cataract surgery and my eyes were very different prescriptions afterwards...this is a temporary, but frustrating situation...Roberta helped me enormously! First, she had adjustable glasses that could be dialed to work for either eye while I waited for my eye to heal...then she knocked out the lens of my glasses that covered my "New" eye which helped balance my vision - and blessedly, she got me new lens for my eyes, old and new, that have restored me to good vision...you don't what you have until you don't have it, but if you're lucky, you have a resourceful and caring eye doctor who makes it her business to help you where you are...an oh, her frame selection is fabulous! MY glasses never fail to elicit compliments because they are unique and gorgeous...go to Dr. Horowitz - you will be glad you did...and all that has been said about the family atmosphere, the friendliness of Debbie and Julia - all true...high quality care from genuinely nice people!