DO NOT RECOMMEND. I arrived at 3:36pm for my 4:15pm appointment and was not permitted in the building because they were closed for lunch. I was told to come back at precisely 4:15pm. Upon arrival, I was admitted late and it took 15 minutes to process paperwork. An additional 10-15 minutes were spent doing the routine machines, then I saw the doctor at 4:45pm. The exam was generally fine, but honestly, I don't want an explanation of every little thing - I don't have time for your flex. After confirming I can identify letters, I went back to have my other eye photographed. I was then prompted to try on new contacts to confirm they worked. Great. Then it was time to pay and I was slammed with a nearly $160 bill. $39 for photos (this was shared up front) and close to $110 for a contact fitting, which by the way, I was not truly informed about. I was simply sat down and told to try the contacts. I was flabbergasted and shared as much - Diana, the assistant, was absolutely smug. I asked why I was not informed of itemized expenses and she said I didn't ask. The glasses and contact prescription would not be released to me until I paid the contact fitting fee. I never had this fee at my last place, and I will absolutely be returning to my prior place despite the less than convenient location now.
Never in my life, on my SAME insurance, have I ever paid $110 for a contact fitting. The fees and lack of transparency, combined with the poor bedside manner, gets a HUGE THUMBS DOWN. The doctor was fine and competent, but man, only go here if you want to shell out way more than you need to. You will be paying exorbitant costs for service you can get elsewhere for much less.
Furthermore, I was told my issue was with insurance. No ma'am, my insurance puts X amount towards these components, you are responsible for charging outrageous fees. The glasses selection was mediocre, very safe, certainly no options that are fashion forward or bold.
The office was clean except for one machine that had disgusting foundation from a prior client on the chin and head rests. This office touts their exceptional cleaning due to COVID.
They were unable to print a receipt for payment and had to give me a written copy.
Honestly, I rely on other professionals working in their field to deliver a reliable product. When I booked the appt as a new patient, the assistant should have provided pertinent information regarding their services. This is reasonable. I suggested she do this and she sarcastically said, "I'll make a list." I replied, "I think that's a great place to start." Why not just have a PDF of the services and fees and tell patients to call their insurance ahead of time to determine coverage.
Learn from my headache and don't waste your time here.
Oh! And considering I didn't get my eyes dilated, my appt was still over 1.5 hours!!!! Talk about inefficient and a waste of everyone's time! read more
