My husband and I purchased our washing machine from Don's two years ago and also paid extra for the…read moreextended warranty, expecting peace of mind if something ever went wrong. Unfortunately, that warranty has turned out to be a complete disappointment. A few months ago, our washer began stopping mid-cycle after only a few minutes. We were able to temporarily reset it, but we knew there was still an underlying issue because intermittent appliance problems almost always get worse over time. Despite the fact that the earliest available service appointment was three weeks away, we kept the appointment so the issue could be properly diagnosed before it became a major problem. When the technician finally arrived, he simply ran one cycle, declared the machine "fine," and left without performing any meaningful inspection or troubleshooting. As we suspected, the problem continued to worsen and now happens during every single load. When I called Don's Service Department again, I was told it would be another two-week wait just to have a technician diagnose the problem, followed by another two-week wait to return and install any necessary parts. Expecting customers to go without a washing machine for a month is completely unreasonable, especially for families with young children. What made this experience even worse was how I was treated by the woman in the service department. I explained that I was frustrated because the technician had failed to properly investigate the issue during his previous visit, and now the problem had become significantly worse. Rather than showing any understanding or offering a solution, she was dismissive and rude. We are now pursuing a refund for the extended warranty because it has provided little to no value (although it's doubtful Dons will grant a refund). An extended warranty is only worthwhile if the company can provide timely, competent service when it's actually needed. Instead, we've experienced long delays, inadequate troubleshooting, and poor customer service. It certainly makes you question whether the lack of available technicians is intentional, knowing many customers will eventually give up and pay someone else to fix the problem rather than wait weeks for service. I am extremely disappointed in Don's. We spent extra money believing we were investing in reliable support, but when we needed that support, the service simply wasn't there. I would strongly encourage anyone considering purchasing an extended warranty from Don's to think twice.

The only way they knew what washer they had sold me is because the delivery person had taken a…read morepicture of serial number... It was under warranty, and they didn't have any record of the sale. Multiple trips to fix my washer, wrong parts, mysterious pricing. "They put the job into software and it tells them what to charge you." $164.46 to replace a rubber flap on my dishwasher *I supplied the part* that took the tech 7 minutes.

Well, 5 stars for Styrofoam recycling available to all.... 2 stars to the rude curt sales???…read morePersom!!! I walk in, she yells can i help you?? Explain my situation in a very friendly manner: i have a gas dryer to sell and will need an electric dryer in its place, once sold. She did ask "do you have a 220 line" very helpful. Beyond this, So dismissive, had to pull each basic detail. So you buy or take exchanges? Valid question for a USED appliance warehouse!! Do you take deposits? (Im looking for an older model) She tells me there's layaway with 1/2 down. Is there a time limit? "No, we always have electric dryers". Waves hand Ike whatever, walks away... wandering around, wondering what warranty may come with each, some labeled "used" others "NOB", I assume to be New Outside Box? Will be returning with my partner on a different day of the week!!!

I have used their Service Center for repairs on both my washer and my refrigerator. Ryan came both…read moretimes - he was great! Very knowledgeable. He was able to diagnose my problem with my washer just by me verbally telling him what was happening with it, before he even saw it. He fixed it and it's been working perfectly ever since!! When I called for my fridge he diagnosed my problem in just a few minutes. He said he's been in the business for like 20 years, he really knows his stuff! I will go to them every time I need an appliance repair.

Laketon TV Sales had the refrigerator size we needed at a good price. The delivery was quick and…read moreefficient. They hauled away our old refrigerator. Would highly recommend.

Polite, pleasant, prompt. Oven repaired quickly and price was good! Longtime local business!read more

I have a formal complaint regarding the conduct of one of your delivery drivers, Matt, during a…read morerecent refrigerator delivery to my home. While delivering the appliance, Matt repeatedly directed personal and flirtatious comments toward my teenage daughter. His behavior made both my daughter and our family uncomfortable and was inappropriate in a professional setting. Delivery personnel represent your company while interacting with customers, and we expect those interactions to remain respectful and professional at all times.

I recently had a very negative experience with Perla's. I've purchased appliances there for 24…read moreyears. Rocky, the owner, was rude and disrespectful. He told me he didn't care about my business. My 4-month-old dishwasher that I bought there was not working. He told me that I needed a service call which might have cost $140 or more. Instead I called the company (LG) and spoke with a knowledgeable customer service member for twenty minutes. She gave me specific instructions, and the dishwasher worked fine. I will not shop at Perla's again and don't recommend them.

I stopped by the East Liberty Home Depot to pick up a new screen door. The store is well laid out…read moreand well stocked, parking is easy, and the staff have always been friendly and helpful. An employee helped me load the door into my car, which was no small feat since I drive a hatchback. Unfortunately, I later discovered that I had purchased the wrong size and needed to return it for the correct model. The customer service team made the exchange remarkably easy. They carted away the returned door and retrieved the replacement from the back of the store without any logistical headaches or unnecessary waiting. As a regular Home Depot customer, I really appreciate service like this.

I visited on Tuesday and I was helped by an employee named Ernest. He is fantastic and very…read morehelpful. Although I like the smaller local hardware stores, there is plenty of free parking and the store is well laid out. I especially like the garden center. There were lots of employees in the store and I really appreciated the help from Ernest.

We have used Don's appliances twice to buy appliances for our kitchen. We purchased a KitchenAid…read morerange and microwave hood about six years ago. We just bought a new KitchenAid refrigerator there if you weeks ago. When we bought our range, the control panel stopped working about two weeks in. They were quick and efficient in replacing the panel, and the range is always work sense. When my refrigerator stopped running about a month ago, I've had to get one on an emergency basis. During Covid, it was almost impossible to find a refrigerator that fit our opening. As it turned out, Don's had one on the loading dock that come in but not been put in inventory. I was able to buy it and have it delivered within two days.

I ordered a range and a dishwasher from them. They brought both and then stated they needed a drain…read moreextension for the dishwasher. This is reasonable, but it seems like something they'd need semi-often, so why didn't they just bring a couple with them just in case? Regardless, they didn't install either of the machines, left the new ones there, and refused to take the old ones, leaving me with both my old, nonfunctional appliances and the new, not-installed ones clogging up my kitchen. The workers didn't give any indication they even understood my request to remove the old appliances on the first date.

I called about my broken oven at 830am and just 4 hours later my oven was fixed! Very fast and…read morereliable service - highly recommend.

We had a warranty service from Home Depot which resulted in two other companies that were unable to…read moredo the job. While the warranty company ultimately reimbursed us, it was Eddie that came to the rescue! Further, Eddie was able to diagnose the problem and solve it in 15 minutes - the other companies wanted me to remove the wall oven (about 400 lbs) from the wall. This really demonstrated for me the common-sense, tactical approach Eddie applied versus the other technicians' sledgehammer-on-a-fly approach. Yes, I fully recommend this service and Eddie!

We stumbled upon this place after searching for a vanity for our 3rd bathroom. They are a scratch…read moreand dent supplier. We were greeted by two ladies at the front. The one walked us back to the vanity's and explained the color code sticker layout. Some of them were chipped or cracked or damaged in some type of way but it was blatantly obvious and properly marked, didn't feel like they were trying to hide any damage. We ended up finding a soft close vanity at a very reasonable price. I did see some washers and toilets for sale as well when browsing. They are cash only and have an undetectable "no hold policy." There is an ATM across the street within walking distance though so no big deal if you didn't bring cash. The two ladies even helped load the item into our vehicle! Great costumer service! We will be back.

Read the reviews...Then look at the BBB listing....nothing but junk..This is the sanford and son of…read morejunk collectors,,,with a coat of wax...sold me a washer...two days later ..pump went...was toldit was glued together..NOT replaces...You could dee the JB weld on it ( white & grey) just to get it out the door...when I called..he said tough shit??

A great place for appliance repair needs. I have had a couple of appliances fail on me over the…read moreyears, and when I need help, Carmine is ready and willing. He doesn't make house-calls anymore but is always eager to help in any other way that he can. He helped me get a washer fixed most recently, by tracking down parts for me that were on back-order through GE, but he was able to get his hands on one through his ordering channels. Thanks again!

I have bought appliances from here numerous time's! Carmine ALWAYS goes out of his way to help you…read moreany way possible. If I had any questions he answered them. I have bought parts for other appliances as well and he explained in detail the way it should be installed. I will definitely be going back!!

We had purchased our dishwasher there, 5 years earlier. We called to have it repaired as the…read moredishwasher was not draining. The repairman arrived after we told him what was happening. He supposedly fixed the problem and was on his way. I ran two complete cycles of the dishwasher, after his visit, and the exact same problem occurred. We texted and called the repair person again, NO RESPONSE. They also failed to give us a receipt for the $192.00 we paid them!! I will be pursuing this further, as I feel they are operating a scam. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.

This place has the MOST HORRIFIC customer service I have EVER encountered. I have contacted the BBB…read more(Filed a complaint) and KDKA's Marty Griffin to get resolution to a job that was started in MAY of this year, yes almost 6 months ago!!!! I have had Jeff to my house to personally see what was not finished in these last 6 months. Three appliances that are still in the same shape they were in 6 months ago! $550 down the drain! Nick wanted to sell me all new appliances BEFORE he even heard of what the issues were with the appliances I was contacting them about!!!! BEWARE PEOPLE!!!! BEWARE!!!!!! I have reached out to THEM numerous times to get resolution, I am out of patience. Just yesterday I was told by Susan that I would get a call by 6pm for a solution to my problem. NO CALL!!! You can never get a call back from these people! To say I am frustrated is the least!!!